---------------------------------------------------------- Allegro-List Digest Archive --- Total Messages Posted Fri 05/19/06: 2 ---------------------------------------------------------- Today's Message Index: ---------------------- 1. 03:57 AM - Re: gear leg cracks (Thom Riddle) 2. 04:11 AM - Re: gear leg cracks (Thom Riddle) ________________________________ Message 1 _____________________________________ Time: 03:57:24 AM PST US Subject: Allegro-List: Re: gear leg cracks From: "Thom Riddle" --> Allegro-List message posted by: "Thom Riddle" Hugh, I was told the gear legs were in stock so I ordered the gear legs on Thursday morning and I received an email later in the day that the legs would be shipped same day. I emailed back and asked for the UPS tracking number. Betty emailed be a tracking number that I susequently tried to track but the UPS tracking system said it was an invalid tracking number. I tried it again this morning and UPS says it is enroute and on-time. I don't think UPS does real time tracking number uploading into their tracking number system. FedEx does it real time; as the package is labeled it is in the system. As you know, customer support is very important in long term survival of any business that has competition. It appears to me that the Hempsteads have been focusing most of their early efforts on marketing and building a dealer network. Bad press from customers will get their attention, I'm sure. Speaking of which, I was hoping that they would participate in this forum, but the NY dealer specifically asked them to and they saw no reason to do so. I think in time, they will see that it would benefit them to be active in this forum, especially if we can get most of the Allegro owners to do so. We should continue to use this forum for keeping in touch with each other and discussing issues that we could all benefit from knowing. Eventually, once the word gets out and more people have questions about the Allegro, this forum will become quite active. At least that is my hope. Thom in Buffalo Read this topic online here: http://forums.matronics.com/viewtopic.php?p=35351#35351 ________________________________ Message 2 _____________________________________ Time: 04:11:15 AM PST US Subject: Allegro-List: Re: gear leg cracks From: "Thom Riddle" --> Allegro-List message posted by: "Thom Riddle" My original post on this subject was done from the email list rather than the web forum so the photo I attached was stripped out. I'll try posting it here again. Thom in Buffalo Read this topic online here: http://forums.matronics.com/viewtopic.php?p=35354#35354 Attachments: http://forums.matronics.com//files/img_0130_1_7_272.jpg