Today's Message Index:
----------------------
1. 11:16 AM - Reconsider Garmin Purchases (Matt Dralle)
2. 11:31 AM - Re: Reconsider Garmin Purchases (Dennis W. Wilt)
3. 02:40 PM - Re: Reconsider Garmin Purchases (Matt Dralle)
4. 04:29 PM - Re: Re: Reconsider Garmin Purchases (bigdog@bentwing.com)
Message 1
| INDEX | Back to Main INDEX |
| NEXT | Skip to NEXT Message |
| LIST | Reply to LIST Regarding this Message |
| SENDER | Reply to SENDER Regarding this Message |
|
| Subject: | Reconsider Garmin Purchases |
In the rebuild of my RV-8 recently, I managed to get a scratch in the lens of both
the Garmin SL-30 and the Garmin GTX-327. No biggie, I thought, I'll just order
up a replacement and stick them in, much like I did on the King KX-125 on
the RV-6.
I called up Pacific Coast Avionics today to order the parts and was told the following:
Garmin will not sell the lens. Yup, you hear that right. My only option
is to return both units to Garmin for a "factory repair" and the MINIMUM charge
will be $535 for EACH unit! That is $1070 to replace two $4 pieces of plastic!
That is simply outrageous! Frankly, criminal behavior.
I will NOT be buying ANY future Garmin products. I refuse to do business with a
company that treats their customers this way. Unacceptable.
-
Matt Dralle
RV-8 #82880 N998RV "Ruby Vixen"
http://www.mattsrv8.com - Matt's Complete RV-8 Construction Log
http://www.mattsrv8.com/Mishap - Landing Mishap Rebuild Log
http://www.youtube.com/MattsRV8 - Matt's RV-8 HDTV YouTube Channel
Status: 182+ Hours TTSN - Version 2.0 Now Flying!
RV-6 #20916 N360EM "The Flyer"
http://www.mattsrv6.com - Matt's RV-6 Revitalization Log
Status: 300+ Hours - Full Flyer Mode!
Matt's Livermore Airport Live ATC Stream!
Check out the live ATC stream directly from my hangar at the Livermore
Airport. Includes both Tower and Ground transmissions. Archives too!
For entertainment purposes only. http://klvk.matronics.com
Message 2
| INDEX | Back to Main INDEX |
| PREVIOUS | Skip to PREVIOUS Message |
| NEXT | Skip to NEXT Message |
| LIST | Reply to LIST Regarding this Message |
| SENDER | Reply to SENDER Regarding this Message |
|
| Subject: | Re: Reconsider Garmin Purchases |
I am not surprised.
Regards,
Dennis W. Wilt
N616DW (Arion Lightning S/N 132)
-----Original Message-----
From: Matt Dralle <dralle@matronics.com>
Sent: Wed, Jun 17, 2015 2:17 pm
Subject: Avionics-List: Reconsider Garmin Purchases
In
the rebuild of my RV-8 recently, I managed to get a scratch in the lens of both
the Garmin SL-30 and the Garmin GTX-327. No biggie, I thought, I'll just order
up a replacement and stick them in, much like I did on the King KX-125 on the
RV-6.
I called up Pacific Coast Avionics today to order the parts and was
told the following: Garmin will not sell the lens. Yup, you hear that right. My
only option is to return both units to Garmin for a "factory repair" and the
MINIMUM charge will be $535 for EACH unit! That is $1070 to replace two $4
pieces of plastic! That is simply outrageous! Frankly, criminal behavior.
I
will NOT be buying ANY future Garmin products. I refuse to do business with a
company that treats their customers this way. Unacceptable.
-
Matt
Dralle
RV-8 #82880 N998RV "Ruby Vixen"
http://www.mattsrv8.com - Matt's
Complete RV-8 Construction Log
http://www.mattsrv8.com/Mishap - Landing Mishap
Rebuild Log
http://www.youtube.com/MattsRV8 - Matt's RV-8 HDTV YouTube
Channel
Status: 182+ Hours TTSN - Version 2.0 Now Flying!
RV-6 #20916 N360EM
"The Flyer"
http://www.mattsrv6.com - Matt's RV-6 Revitalization Log
Status:
300+ Hours - Full Flyer Mode!
Matt's Livermore Airport Live ATC
Stream!
Check out the live ATC stream directly from my hangar at the
Livermore
Airport. Includes both Tower and Ground transmissions. Archives
too!
For entertainment purposes only.
http://klvk.matronics.com
- The Avionics-List Email Forum -
to browse
Archive Search & Download, 7-Day Browse, Chat, FAQ,
much more:
http://www.matronics.com/Navigator?Avionics-List
- MATRONICS WEB FORUMS -
Forums!
http://forums.matronics.com
- List Contribution Web Site -
-Matt Dralle, List Admin.
http://www.matronics.com/contribution
Message 3
| INDEX | Back to Main INDEX |
| PREVIOUS | Skip to PREVIOUS Message |
| NEXT | Skip to NEXT Message |
| LIST | Reply to LIST Regarding this Message |
| SENDER | Reply to SENDER Regarding this Message |
|
| Subject: | Re: Reconsider Garmin Purchases |
Before making my original post, I had contacted two different Avionics shops and
received the exact same story, so I didn't base my findings on a single vendor.
I have subsequently contacted Garmin directly and was told that the parts
are in fact orderable by dealers. But, when those same avionics dealers call the
Garmin parts department they are told they are not allowed to order those parts.
So, something is definitely not quite lining up here. I guess I apologize
to the community for venting my frustration with this process, but this really
shouldn't be this difficult. I will follow up with more information on this
debacle as it hopefully progresses.
Btw, the lens part number for the SL-30 is 308-3201-42 and the lens for the GTX-327
is 470-00034-00.
Matt
At 11:13 AM 6/17/2015 Wednesday, Matt Dralle wrote:
>In the rebuild of my RV-8 recently, I managed to get a scratch in the lens of
both the Garmin SL-30 and the Garmin GTX-327. No biggie, I thought, I'll just
order up a replacement and stick them in, much like I did on the King KX-125 on
the RV-6.
>
>I called up Pacific Coast Avionics today to order the parts and was told the following:
Garmin will not sell the lens. Yup, you hear that right. My only option
is to return both units to Garmin for a "factory repair" and the MINIMUM charge
will be $535 for EACH unit! That is $1070 to replace two $4 pieces of plastic!
That is simply outrageous! Frankly, criminal behavior.
>
>I will NOT be buying ANY future Garmin products. I refuse to do business with
a company that treats their customers this way. Unacceptable.
>
>-
>Matt Dralle
-
Matt Dralle
RV-8 #82880 N998RV "Ruby Vixen"
http://www.mattsrv8.com - Matt's Complete RV-8 Construction Log
http://www.mattsrv8.com/Mishap - Landing Mishap Rebuild Log
http://www.youtube.com/MattsRV8 - Matt's RV-8 HDTV YouTube Channel
Status: 182+ Hours TTSN - Version 2.0 Now Flying!
RV-6 #20916 N360EM "The Flyer"
http://www.mattsrv6.com - Matt's RV-6 Revitalization Log
Status: 300+ Hours - Full Flyer Mode!
Matt's Livermore Airport Live ATC Stream!
Check out the live ATC stream directly from my hangar at the Livermore
Airport. Includes both Tower and Ground transmissions. Archives too!
For entertainment purposes only. http://klvk.matronics.com
Message 4
| INDEX | Back to Main INDEX |
| PREVIOUS | Skip to PREVIOUS Message |
| NEXT | Skip to NEXT Message |
| LIST | Reply to LIST Regarding this Message |
| SENDER | Reply to SENDER Regarding this Message |
|
| Subject: | Re: Reconsider Garmin Purchases |
A few years ago I was able to get lenses for an SL-30 and SL-70. I went through
Avionics Unlimited in Conroe, TX. (936) 788-7333. Talk to Johnny Blain. IIRC
they were about $60 each. Yeah, that seems high but I hear Bendix charges $120
for theirs. The new ones were actually nicer than my originals circa 2001. They
have the adhesive built in and install nicely once the old lens is pried off
and the old adhesive cleaned off.
Regards,
Greg Young
-----Original Message-----
From: owner-avionics-list-server@matronics.com [mailto:owner-avionics-list-server@matronics.com] On Behalf Of Matt Dralle
Sent: Wednesday, June 17, 2015 4:39 PM
Subject: Avionics-List: Re: Reconsider Garmin Purchases
Before making my original post, I had contacted two different Avionics shops and
received the exact same story, so I didn't base my findings on a single vendor.
I have subsequently contacted Garmin directly and was told that the parts
are in fact orderable by dealers. But, when those same avionics dealers call the
Garmin parts department they are told they are not allowed to order those parts.
So, something is definitely not quite lining up here. I guess I apologize
to the community for venting my frustration with this process, but this really
shouldn't be this difficult. I will follow up with more information on this
debacle as it hopefully progresses.
Btw, the lens part number for the SL-30 is 308-3201-42 and the lens for the GTX-327
is 470-00034-00.
Matt
At 11:13 AM 6/17/2015 Wednesday, Matt Dralle wrote:
>In the rebuild of my RV-8 recently, I managed to get a scratch in the lens of
both the Garmin SL-30 and the Garmin GTX-327. No biggie, I thought, I'll just
order up a replacement and stick them in, much like I did on the King KX-125 on
the RV-6.
>
>I called up Pacific Coast Avionics today to order the parts and was told the following:
Garmin will not sell the lens. Yup, you hear that right. My only option
is to return both units to Garmin for a "factory repair" and the MINIMUM charge
will be $535 for EACH unit! That is $1070 to replace two $4 pieces of plastic!
That is simply outrageous! Frankly, criminal behavior.
>
>I will NOT be buying ANY future Garmin products. I refuse to do business with
a company that treats their customers this way. Unacceptable.
>
>-
>Matt Dralle
-
Matt Dralle
RV-8 #82880 N998RV "Ruby Vixen"
http://www.mattsrv8.com - Matt's Complete RV-8 Construction Log http://www.mattsrv8.com/Mishap - Landing Mishap Rebuild Log
http://www.youtube.com/MattsRV8 - Matt's RV-8 HDTV YouTube Channel
Status: 182+ Hours TTSN - Version 2.0 Now Flying!
RV-6 #20916 N360EM "The Flyer"
http://www.mattsrv6.com - Matt's RV-6 Revitalization Log
Status: 300+ Hours - Full Flyer Mode!
Matt's Livermore Airport Live ATC Stream!
Check out the live ATC stream directly from my hangar at the Livermore Airport.
Includes both Tower and Ground transmissions. Archives too!
For entertainment purposes only. http://klvk.matronics.com
Other Matronics Email List Services
These Email List Services are sponsored solely by Matronics and through the generous Contributions of its members.
-- Please support this service by making your Contribution today! --
|