Today's Message Index:
----------------------
1. 12:53 AM - Re: Europa UK parts supply (bmoorhouse)
2. 02:48 AM - AUtopilot (Alain CHABERT)
3. 08:00 AM - Europa parts supply - 'Handling fee' warning. (flyingphil2)
4. 09:21 AM - Re: Europa parts supply - 'Handling fee' warning. (Gerry Holland)
5. 09:34 AM - Re: Europa parts supply - 'Handling fee' warning. (flyingphil2)
6. 09:58 AM - wrape drive propeller for sale (NEEL Jean Philippe)
7. 10:03 AM - Re: Europa parts supply - 'Handling fee' warning. (Raimo Toivio)
8. 10:30 AM - Re: Re: Europa parts supply - 'Handling fee' warning. (Gerry Holland)
9. 10:49 AM - SV: Europa parts supply - 'Handling fee' warning. (Sidsel & Svein Johnsen)
10. 01:34 PM - Re: SV: Europa parts supply - 'Handling fee' warning. ()
11. 01:37 PM - Re: SV: Europa parts supply - 'Handling fee' warning. (flyingphil2)
12. 05:23 PM - Re: AUtopilot - Question re- Connection to Tailplane Push Rod (JR Gowing)
13. 08:54 PM - Re:Europa parts supply - 'Handling fee' warning. (Fred Klein)
14. 10:06 PM - Re: SV: Europa parts supply - 'Handling fee' warning. (rick@amimotormanagement.co.uk)
Message 1
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Subject: | Re: Europa UK parts supply |
tonyrenshaw268(at)optusne wrote:
> I am interested if anyone who recently purchased parts, specifically a FWF kit
from Europa UK, has had any problems? Please reply off list.
> Reg
> Tony Renshaw
I replied to the first time this question was asked of this saying that I had problems
with parts ordered from Europa.
However in the last couple of weeks I have had to order some bits and pieces (exhaust
tail pipe and other odds and sods) service was very good with parts arriving
the next day.
Fiona at Europa was very helpful and even sent me photos of the two types of exhaust
tail pipe as she was not quite sure which was correct for my installation.
So a poor service earlier in the year which (to me at least) has improved dramatically.
I do know that they are completely revamping their spares service and changing
some suppliers so there may be issues for some parts until this is all resolved,
but for me I couldn't have asked for better for my last two orders.
--------
_______________
Barry Moorhouse
G-JHYS Trigear XS
Rotax 914 UL
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=290842#290842
Message 2
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Hi,
I installed mine (TrioAvionics) in February 2008 and it works without
problem since 120 h.
I just have to refine the setting of altitude, but it's a detail.
The servo is installed on the floor behind the baggage bulkhead, and a
tube of 1 "(same as the aileron push rod) connects the servo to a piece
on TP9 which reduces the effort of the servo.
Photos available for those who wish.
A.Chabert
Message 3
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Subject: | Europa parts supply - 'Handling fee' warning. |
Hi,
I'm not normally one to do this but I'm quite incensed and so need to warn other
builders about the current Europa policy.
I've had cause to order a new tailplane Torque Tube from the factory. This is
the new design to get around the tailplane play issues. On receipt I was rather
alarmed by the weight penalty (and increase of 52%) and on reflection I would
rather now source an original torque tube and fit the clamps (as I originally
intended to do).
I asked if I could return the item and have a refund from the factory. I can but
there is a 10% handling fee involved for this - 50 in my case. Apparently
my returned item would need dimensionally checking prior to sending out again.
Fair enough point maybe but these costs can be waived if you risk losing future
custom over it.
On the basis that I don't want to pay Mr Stanbridge another penny ever again, I'm
going to keep the tube and accept the weight penalty. Other builders may
want to be aware that this is the current policy.
David, this is a free public forum and I'm sure you will want to respond to this
and please do. Looking through the Europa list of recent issues and grumblings
though I really think you should be looking after your customers more.
"Don't bite the hand that feeds you" is always an interesting motto.
Phil
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=290918#290918
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Subject: | Re: Europa parts supply - 'Handling fee' warning. |
Standard Practice! Try RS Components and others where it is 25%!
Would you want that returned Torque Tube as a purchase without it being
checked?
In the grand scheme of things the weight of that improved unit is a small
percentage in the total weight of a Europa build. If you're fitting the
clamps with the older style then what's the difference....
Who'd be a Supplier with a customer base of some that never seem happy!
I'm glad that I seen complimentary comments about Europa too.
Based on past events it's good we still have a Europa Company.
Gerry
Message 5
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Subject: | Re: Europa parts supply - 'Handling fee' warning. |
Gerry,
The item arrived with half the torque tube hanging outside the box. You could
argue that I need to charge Europa to get it checked to see if it suffered damage
in the post with their courier.
Phil
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=290927#290927
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Subject: | wrape drive propeller for sale |
Hi all,=0AI have a three blade ground ajustable wrap drive propeller for sa
le. It flew 410 h on my Europa 80 hp-before I-buy an in flight ajustabl
e prop.=0AIf interested: jeanphilippeneel@yahoo.fr=0A=0AJP Neel=0AEuropa F-
PSLH=0A=0A=0A=0A
Message 7
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Subject: | Re: Europa parts supply - 'Handling fee' warning. |
Correct!
10 % is almost nothing!
I have to say I cannot understand how it is possible they accept things back w
ANY per cent!
To have a right to return items is not a matter of course for customer without
special purchase agreement.
As a current owner of Europa I am very happy there is a vital company behind.
Without Europa /Swift Aircraf it could be very hard to solve some problems or get
certain spares.
Also the retail prices of our planes are much higher because there is a living
factory which can support a new owner.
What would be a builder status without a company (and without some stages)?
Raimo Toivio
Finland
OH-XRT
----- Original Message -----
From: "Gerry Holland" <gholland@content-stream.co.uk>
Sent: Friday, March 19, 2010 6:19 PM
Subject: Re: Europa-List: Europa parts supply - 'Handling fee' warning.
>
> Standard Practice! Try RS Components and others where it is 25%!
> Would you want that returned Torque Tube as a purchase without it being
> checked?
> In the grand scheme of things the weight of that improved unit is a small
> percentage in the total weight of a Europa build. If you're fitting the
> clamps with the older style then what's the difference....
> Who'd be a Supplier with a customer base of some that never seem happy!
> I'm glad that I seen complimentary comments about Europa too.
> Based on past events it's good we still have a Europa Company.
> Gerry
>
>
>
>
>
>
>
Message 8
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Subject: | Re: Europa parts supply - 'Handling fee' warning. |
That's a fair point.
Maybe a little chat is required to work out way forward.
Based on the amount of effort that has gone into the Torque Tube problems I
think you'd be justified. The Carrier may be to blame and a claim justified
too
Gerry.
Message 9
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Subject: | Europa parts supply - 'Handling fee' warning. |
Phil is of course entitled to his opinion, but I do not share the opinion he
just expressed about the Europa factory.
I fully agree with Gerry and Raimo.
I take this opportunity also to mention that I regret the not so infrequent
messages on this forum regarding where to purchase spare parts cheaper than
from Europa. I am counting my money just as everyone else, but I take into
account the value of having a soundly operating Europa factory and have
therefore always bought spares from them. It is not that many years ago
that Europa failed and we all were quite concerned about the future also for
our own airplanes - and their resale value.
I say: Support Europa factory whenever you can!
Svein
LN-SKJ
Message 10
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Subject: | Re: Europa parts supply - 'Handling fee' warning. |
I wholeheartedly agree with Sveins sentiments,
Ivor
G-IVER
>
> Phil is of course entitled to his opinion, but I do not share the opinion he
> just expressed about the Europa factory.
>
> I fully agree with Gerry and Raimo.
>
> I take this opportunity also to mention that I regret the not so infrequent
> messages on this forum regarding where to purchase spare parts cheaper than
> from Europa. I am counting my money just as everyone else, but I take into
> account the value of having a soundly operating Europa factory and have
> therefore always bought spares from them. It is not that many years ago
> that Europa failed and we all were quite concerned about the future also for
> our own airplanes - and their resale value.
>
> I say: Support Europa factory whenever you can!
>
> Svein
> LN-SKJ
>
do not archive
Message 11
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Subject: | Re: SV: Europa parts supply - 'Handling fee' warning. |
Hi Svein,
Thanks for your reply. Up until midday today I would have agreed with every word
you said. In the last 6 months I have put several thousand pounds (>5k) worth
of business through Europa's books. As what I would consider to be 'a good
customer' I'm disappointed in being asked for this charge.
So, I'm now a convert. David has made his decision and I will now source any other
parts I need elsewhere. Just thought I should add that info so the forum
knows.
Phil
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=290954#290954
Message 12
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Subject: | Re: AUtopilot - Question re- Connection to Tailplane Push |
Rod
Klaus
I see that your connection to the tailplane pushrod uses two hose clamps
to hold the necessary bracket to the pushrod. - Please advise me - Is this
connection just a friction grip onto the pushrod or is there some hidden
extra to provide a non-slip connection.
JR (Bob) Gowing UK Kit 327 in Oz
----- Original Message -----
From: klaus dietrich
To: MJKTuck@cs.com
Sent: Thursday, March 18, 2010 9:19 PM
Subject: Europa-List: AUtopilot
Martin,
I have installed the truetrack AP two years ago with two servos and it wo
rks perfectly!
You can see pictures of the installation here:
http://picasaweb.google.at/kdietric1/EuropaAP=3Fauthkey=Gv1sRgCN=5FKjL=5F1rPbcg
wE&feat=directlink
If you need further info please call me!
All the best,
Klaus
--
Klaus Dietrich
Phone: +43 1 33 777 825 | |
Oracle Financing, EMEA
ORACLE Austria | IZD Tower, Wagramer Strasse 17-19 | 1223 Vienna
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Message 13
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Subject: | Re:Europa parts supply - 'Handling fee' warning. |
Given the state of the global economy, the plethora of new designs,
and the extreme competitiveness in the LSA and kitplane markets, I
want to support the new Europa company in every way I can. I am very
grateful that Dave Stanbridge, Roger, and John Wheeler were able to
come to terms in a manner which allowed the company to continue
operations and hopefully prosper in the future. The initiatives taken
are just now beginning to bear fruit, and I certainly support
reasonable good business practices. I recognise that sourcing parts
and maintaining inventories is a constant challenge.
I'm reminded of that old saw about how to make a small fortune in
general aviation...the answer of course being that you start with a
large fortune...challenging indeed!
I save my wrath against the corporate world to slather on Wall
Streeters, Ponzi Schemers, and the Gnomes of Zurich.
Fred
A194
Message 14
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Subject: | Re: Europa parts supply - 'Handling fee' warning. |
100 per cent. Nice people to. Rick
G-riks
------Original Message------
From: ivor.phillips@ntlworld.com
Sender: owner-europa-list-server@matronics.com
ReplyTo: Europa-List@Matronics. Com
Subject: Re: SV: Europa-List: Europa parts supply - 'Handling fee' warning.
Sent: 19 Mar 2010 8:25 PM
I wholeheartedly agree with Sveins sentiments,
Ivor
G-IVER
>
> Phil is of course entitled to his opinion, but I do not share the opinion he
> just expressed about the Europa factory.
>
> I fully agree with Gerry and Raimo.
>
> I take this opportunity also to mention that I regret the not so infrequent
> messages on this forum regarding where to purchase spare parts cheaper than
> from Europa. I am counting my money just as everyone else, but I take into
> account the value of having a soundly operating Europa factory and have
> therefore always bought spares from them. It is not that many years ago
> that Europa failed and we all were quite concerned about the future also for
> our own airplanes - and their resale value.
>
> I say: Support Europa factory whenever you can!
>
> Svein
> LN-SKJ
>
do not archive
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