---------------------------------------------------------- Europa-List Digest Archive --- Total Messages Posted Fri 03/19/10: 14 ---------------------------------------------------------- Today's Message Index: ---------------------- 1. 12:53 AM - Re: Europa UK parts supply (bmoorhouse) 2. 02:48 AM - AUtopilot (Alain CHABERT) 3. 08:00 AM - Europa parts supply - 'Handling fee' warning. (flyingphil2) 4. 09:21 AM - Re: Europa parts supply - 'Handling fee' warning. (Gerry Holland) 5. 09:34 AM - Re: Europa parts supply - 'Handling fee' warning. (flyingphil2) 6. 09:58 AM - wrape drive propeller for sale (NEEL Jean Philippe) 7. 10:03 AM - Re: Europa parts supply - 'Handling fee' warning. (Raimo Toivio) 8. 10:30 AM - Re: Re: Europa parts supply - 'Handling fee' warning. (Gerry Holland) 9. 10:49 AM - SV: Europa parts supply - 'Handling fee' warning. (Sidsel & Svein Johnsen) 10. 01:34 PM - Re: SV: Europa parts supply - 'Handling fee' warning. () 11. 01:37 PM - Re: SV: Europa parts supply - 'Handling fee' warning. (flyingphil2) 12. 05:23 PM - Re: AUtopilot - Question re- Connection to Tailplane Push Rod (JR Gowing) 13. 08:54 PM - Re:Europa parts supply - 'Handling fee' warning. (Fred Klein) 14. 10:06 PM - Re: SV: Europa parts supply - 'Handling fee' warning. (rick@amimotormanagement.co.uk) ________________________________ Message 1 _____________________________________ Time: 12:53:14 AM PST US Subject: Europa-List: Re: Europa UK parts supply From: "bmoorhouse" tonyrenshaw268(at)optusne wrote: > I am interested if anyone who recently purchased parts, specifically a FWF kit from Europa UK, has had any problems? Please reply off list. > Reg > Tony Renshaw I replied to the first time this question was asked of this saying that I had problems with parts ordered from Europa. However in the last couple of weeks I have had to order some bits and pieces (exhaust tail pipe and other odds and sods) service was very good with parts arriving the next day. Fiona at Europa was very helpful and even sent me photos of the two types of exhaust tail pipe as she was not quite sure which was correct for my installation. So a poor service earlier in the year which (to me at least) has improved dramatically. I do know that they are completely revamping their spares service and changing some suppliers so there may be issues for some parts until this is all resolved, but for me I couldn't have asked for better for my last two orders. -------- _______________ Barry Moorhouse G-JHYS Trigear XS Rotax 914 UL Read this topic online here: http://forums.matronics.com/viewtopic.php?p=290842#290842 ________________________________ Message 2 _____________________________________ Time: 02:48:40 AM PST US From: Alain CHABERT Subject: Europa-List: AUtopilot Hi, I installed mine (TrioAvionics) in February 2008 and it works without problem since 120 h. I just have to refine the setting of altitude, but it's a detail. The servo is installed on the floor behind the baggage bulkhead, and a tube of 1 "(same as the aileron push rod) connects the servo to a piece on TP9 which reduces the effort of the servo. Photos available for those who wish. A.Chabert ________________________________ Message 3 _____________________________________ Time: 08:00:41 AM PST US Subject: Europa-List: Europa parts supply - 'Handling fee' warning. From: "flyingphil2" Hi, I'm not normally one to do this but I'm quite incensed and so need to warn other builders about the current Europa policy. I've had cause to order a new tailplane Torque Tube from the factory. This is the new design to get around the tailplane play issues. On receipt I was rather alarmed by the weight penalty (and increase of 52%) and on reflection I would rather now source an original torque tube and fit the clamps (as I originally intended to do). I asked if I could return the item and have a refund from the factory. I can but there is a 10% handling fee involved for this - 50 in my case. Apparently my returned item would need dimensionally checking prior to sending out again. Fair enough point maybe but these costs can be waived if you risk losing future custom over it. On the basis that I don't want to pay Mr Stanbridge another penny ever again, I'm going to keep the tube and accept the weight penalty. Other builders may want to be aware that this is the current policy. David, this is a free public forum and I'm sure you will want to respond to this and please do. Looking through the Europa list of recent issues and grumblings though I really think you should be looking after your customers more. "Don't bite the hand that feeds you" is always an interesting motto. Phil Read this topic online here: http://forums.matronics.com/viewtopic.php?p=290918#290918 ________________________________ Message 4 _____________________________________ Time: 09:21:08 AM PST US Subject: Re: Europa-List: Europa parts supply - 'Handling fee' warning. From: Gerry Holland Standard Practice! Try RS Components and others where it is 25%! Would you want that returned Torque Tube as a purchase without it being checked? In the grand scheme of things the weight of that improved unit is a small percentage in the total weight of a Europa build. If you're fitting the clamps with the older style then what's the difference.... Who'd be a Supplier with a customer base of some that never seem happy! I'm glad that I seen complimentary comments about Europa too. Based on past events it's good we still have a Europa Company. Gerry ________________________________ Message 5 _____________________________________ Time: 09:34:14 AM PST US Subject: Europa-List: Re: Europa parts supply - 'Handling fee' warning. From: "flyingphil2" Gerry, The item arrived with half the torque tube hanging outside the box. You could argue that I need to charge Europa to get it checked to see if it suffered damage in the post with their courier. Phil Read this topic online here: http://forums.matronics.com/viewtopic.php?p=290927#290927 ________________________________ Message 6 _____________________________________ Time: 09:58:14 AM PST US From: NEEL Jean Philippe Subject: Europa-List: wrape drive propeller for sale Hi all,=0AI have a three blade ground ajustable wrap drive propeller for sa le. It flew 410 h on my Europa 80 hp-before I-buy an in flight ajustabl e prop.=0AIf interested: jeanphilippeneel@yahoo.fr=0A=0AJP Neel=0AEuropa F- PSLH=0A=0A=0A=0A ________________________________ Message 7 _____________________________________ Time: 10:03:29 AM PST US From: "Raimo Toivio" Subject: Re: Europa-List: Europa parts supply - 'Handling fee' warning. Correct! 10 % is almost nothing! I have to say I cannot understand how it is possible they accept things back w ANY per cent! To have a right to return items is not a matter of course for customer without special purchase agreement. As a current owner of Europa I am very happy there is a vital company behind. Without Europa /Swift Aircraf it could be very hard to solve some problems or get certain spares. Also the retail prices of our planes are much higher because there is a living factory which can support a new owner. What would be a builder status without a company (and without some stages)? Raimo Toivio Finland OH-XRT ----- Original Message ----- From: "Gerry Holland" Sent: Friday, March 19, 2010 6:19 PM Subject: Re: Europa-List: Europa parts supply - 'Handling fee' warning. > > Standard Practice! Try RS Components and others where it is 25%! > Would you want that returned Torque Tube as a purchase without it being > checked? > In the grand scheme of things the weight of that improved unit is a small > percentage in the total weight of a Europa build. If you're fitting the > clamps with the older style then what's the difference.... > Who'd be a Supplier with a customer base of some that never seem happy! > I'm glad that I seen complimentary comments about Europa too. > Based on past events it's good we still have a Europa Company. > Gerry > > > > > > > ________________________________ Message 8 _____________________________________ Time: 10:30:31 AM PST US Subject: Re: Europa-List: Re: Europa parts supply - 'Handling fee' warning. From: Gerry Holland That's a fair point. Maybe a little chat is required to work out way forward. Based on the amount of effort that has gone into the Torque Tube problems I think you'd be justified. The Carrier may be to blame and a claim justified too Gerry. ________________________________ Message 9 _____________________________________ Time: 10:49:48 AM PST US From: "Sidsel & Svein Johnsen" Subject: SV: Europa-List: Europa parts supply - 'Handling fee' warning. Phil is of course entitled to his opinion, but I do not share the opinion he just expressed about the Europa factory. I fully agree with Gerry and Raimo. I take this opportunity also to mention that I regret the not so infrequent messages on this forum regarding where to purchase spare parts cheaper than from Europa. I am counting my money just as everyone else, but I take into account the value of having a soundly operating Europa factory and have therefore always bought spares from them. It is not that many years ago that Europa failed and we all were quite concerned about the future also for our own airplanes - and their resale value. I say: Support Europa factory whenever you can! Svein LN-SKJ ________________________________ Message 10 ____________________________________ Time: 01:34:29 PM PST US From: Subject: Re: SV: Europa-List: Europa parts supply - 'Handling fee' warning. I wholeheartedly agree with Sveins sentiments, Ivor G-IVER > > Phil is of course entitled to his opinion, but I do not share the opinion he > just expressed about the Europa factory. > > I fully agree with Gerry and Raimo. > > I take this opportunity also to mention that I regret the not so infrequent > messages on this forum regarding where to purchase spare parts cheaper than > from Europa. I am counting my money just as everyone else, but I take into > account the value of having a soundly operating Europa factory and have > therefore always bought spares from them. It is not that many years ago > that Europa failed and we all were quite concerned about the future also for > our own airplanes - and their resale value. > > I say: Support Europa factory whenever you can! > > Svein > LN-SKJ > do not archive ________________________________ Message 11 ____________________________________ Time: 01:37:47 PM PST US Subject: Europa-List: Re: SV: Europa parts supply - 'Handling fee' warning. From: "flyingphil2" Hi Svein, Thanks for your reply. Up until midday today I would have agreed with every word you said. In the last 6 months I have put several thousand pounds (>5k) worth of business through Europa's books. As what I would consider to be 'a good customer' I'm disappointed in being asked for this charge. So, I'm now a convert. David has made his decision and I will now source any other parts I need elsewhere. Just thought I should add that info so the forum knows. Phil Read this topic online here: http://forums.matronics.com/viewtopic.php?p=290954#290954 ________________________________ Message 12 ____________________________________ Time: 05:23:02 PM PST US From: "JR Gowing" Subject: Re: Europa-List: AUtopilot - Question re- Connection to Tailplane Push Rod Klaus I see that your connection to the tailplane pushrod uses two hose clamps to hold the necessary bracket to the pushrod. - Please advise me - Is this connection just a friction grip onto the pushrod or is there some hidden extra to provide a non-slip connection. JR (Bob) Gowing UK Kit 327 in Oz ----- Original Message ----- From: klaus dietrich To: MJKTuck@cs.com Sent: Thursday, March 18, 2010 9:19 PM Subject: Europa-List: AUtopilot Martin, I have installed the truetrack AP two years ago with two servos and it wo rks perfectly! You can see pictures of the installation here: http://picasaweb.google.at/kdietric1/EuropaAP=3Fauthkey=Gv1sRgCN=5FKjL=5F1rPbcg wE&feat=directlink If you need further info please call me! All the best, Klaus -- Klaus Dietrich Phone: +43 1 33 777 825 | | Oracle Financing, EMEA ORACLE Austria | IZD Tower, Wagramer Strasse 17-19 | 1223 Vienna Oracle is committed to developing practices and products that help prote ct the environment --------------------------------------------------------------------------- --- Checked by AVG - www.avg.com 19:33:00 -- We are a community of 6 million users fighting spam. The Professional version does not have this message ________________________________ Message 13 ____________________________________ Time: 08:54:15 PM PST US From: Fred Klein Subject: Europa-List: Re:Europa parts supply - 'Handling fee' warning. Given the state of the global economy, the plethora of new designs, and the extreme competitiveness in the LSA and kitplane markets, I want to support the new Europa company in every way I can. I am very grateful that Dave Stanbridge, Roger, and John Wheeler were able to come to terms in a manner which allowed the company to continue operations and hopefully prosper in the future. The initiatives taken are just now beginning to bear fruit, and I certainly support reasonable good business practices. I recognise that sourcing parts and maintaining inventories is a constant challenge. I'm reminded of that old saw about how to make a small fortune in general aviation...the answer of course being that you start with a large fortune...challenging indeed! I save my wrath against the corporate world to slather on Wall Streeters, Ponzi Schemers, and the Gnomes of Zurich. Fred A194 ________________________________ Message 14 ____________________________________ Time: 10:06:09 PM PST US Subject: Re: SV: Europa-List: Europa parts supply - 'Handling fee' warning. From: rick@amimotormanagement.co.uk 100 per cent. Nice people to. Rick G-riks ------Original Message------ From: ivor.phillips@ntlworld.com Sender: owner-europa-list-server@matronics.com ReplyTo: Europa-List@Matronics. Com Subject: Re: SV: Europa-List: Europa parts supply - 'Handling fee' warning. Sent: 19 Mar 2010 8:25 PM I wholeheartedly agree with Sveins sentiments, Ivor G-IVER > > Phil is of course entitled to his opinion, but I do not share the opinion he > just expressed about the Europa factory. > > I fully agree with Gerry and Raimo. > > I take this opportunity also to mention that I regret the not so infrequent > messages on this forum regarding where to purchase spare parts cheaper than > from Europa. I am counting my money just as everyone else, but I take into > account the value of having a soundly operating Europa factory and have > therefore always bought spares from them. It is not that many years ago > that Europa failed and we all were quite concerned about the future also for > our own airplanes - and their resale value. > > I say: Support Europa factory whenever you can! > > Svein > LN-SKJ > do not archive Sent using BlackBerry from Orange ------------------------------------------------------------------------------------- Other Matronics Email List Services ------------------------------------------------------------------------------------- Post A New Message europa-list@matronics.com UN/SUBSCRIBE http://www.matronics.com/subscription List FAQ http://www.matronics.com/FAQ/Europa-List.htm Web Forum Interface To Lists http://forums.matronics.com Matronics List Wiki http://wiki.matronics.com Full Archive Search Engine http://www.matronics.com/search 7-Day List Browse http://www.matronics.com/browse/europa-list Browse Digests http://www.matronics.com/digest/europa-list Browse Other Lists http://www.matronics.com/browse Live Online Chat! http://www.matronics.com/chat Archive Downloading http://www.matronics.com/archives Photo Share http://www.matronics.com/photoshare Other Email Lists http://www.matronics.com/emaillists Contributions http://www.matronics.com/contribution ------------------------------------------------------------------------------------- These Email List Services are sponsored solely by Matronics and through the generous Contributions of its members.