---------------------------------------------------------- Europa-List Digest Archive --- Total Messages Posted Mon 05/31/10: 2 ---------------------------------------------------------- Today's Message Index: ---------------------- 1. 12:19 AM - Re: Realistic price for 914F3? (zwakie) 2. 10:52 PM - Europa Making Unauthorised Transactions on my Visacard (Tony Renshaw) ________________________________ Message 1 _____________________________________ Time: 12:19:07 AM PST US Subject: Europa-List: Re: Realistic price for 914F3? From: "zwakie" Thanks to all for the input and 'warnings'. I am aware that the main benefit of acquiring a certificated engine are the availability of maintenance logs. I hadn't yet thought about the engine loosing is certification status, but seems quite logical (and even obvious) to me. @ rampil: Good guess, the engine coming up for sale is currently operated on a Super Dimona ;-) @ David: Thanks for throwing that stone. I hope you are right, and others will throw a price-expectation in. @ Pete: good point, something to look into, thanks! Maybe it's worthwhile if others can provide a realistic price for the 914UL version... -------- Marcel (Classic Tri-Gear PH-MZW - formerly G-BWON) Read this topic online here: http://forums.matronics.com/viewtopic.php?p=299426#299426 ________________________________ Message 2 _____________________________________ Time: 10:52:20 PM PST US From: Tony Renshaw Subject: Europa-List: Europa Making Unauthorised Transactions on my Visacard Gidday, I'm hoping mad !!!!!!! 3 months ago I ordered a 912 S FWF kit, and about 3-4 weeks after I changed it to a 914 FWF kit. I recognised at the time this was inconveniencing and apologised, but was offered up a 6 year old unused 914 and a quick decision was req'd, and the FWF order needed to be changed. At the time I changed my mind the only significant component needing to be reordered was the engine mount, and the whole process was dragging along very slowly. Contradictory information was provided suggesting my kit was already packaged, and yet I knew the major components had not arrived at Europa, and in essence there was "at most" the two small shoeboxes of hardware that could have been prepackaged for me at that time. To put these back on the shelf is not a big task. Coincidentally, David Stanbridge posted on the Forum a statement that the company had intentions of "always having shelf stock", and on that basis when presented with a 180 Pound restocking fee I disputed it with Europa, Jon Pool. I have copied Davids message to the forum below for those that want a reminder. Significant time has passed whilst I wait for outstanding items, which have only just been dispatched, and still I have to wait for one. Also I have sent a raft of e-mails to both Fiona and to Jon Pool, however Fiona has not been reliable as a point of contact for reasons beyond her control, and yet other attempts at updating what has gone on with Karen did "not result" in any service. Within this period I changed e-mail addresses, but kept a vigil on my old one. I wrote to Jon Pool offering to pay half of the amount, and received no reply, and today I come home from overseas to find my Visacard on file has been operated on for the full amount of the restocking fee. No courtesy e-mail. I find the entire purchasing process has no transparency. I "never" knew what exactly I was getting with the 912S kit, and therefore was not able to ascertain the differences for my 914 FWF kit. The parts are not cost itemised, and I was also charged a packaging and delivery fee, with a quoted delivery of 80 Pounds, so therefore an additional 70 Pounds for the packaging. I don't believe this charge is written anywhere, nor are we charged other than the component cost for small orders, and shouldn't they be happy when you place a large one. These charges are just milking money out of the pockets of a small client base. My experience has been in direct contrast to the transparent process implied by David Standbridge below. To operate on a customers Visacard without their consent, when in obvious dispute is unacceptable. I have seen nothing to suggest what Europa wants of its business it has any intention of following through with. The level of communication is shocking. The transparency is non existent. I am happy to pay a fair price, when I know what it is, and only when I can take full control of my own money. I'm also happy to pay a premium for a good service. This has not been the case, and I would like to demand an apology, and a refund until a proper agreed position is reached. If anyone wants further information I am happy to provide an entire e-mail history of the conversations. Reg Tony Renshaw Sydney Aussie. Date: Mar 20, 2010 Subject: Europa parts supply - 'Handling fee' warning To all, I would just like to take this opportunity to thank you for the support for Europa. Just to keep you abreast of some of the changes: 1. By the end of this financial year (April 5th) we will be operating a new stock control / parts system. As well as enabling us to auto order stock (so that we never run low) and deliver faster, on a practical level it will for instance enable us to provide photos of all of the items to ensure that going forward we can provide the parts right first time. 2. The production facilities at Kirkbymoorside are close to completion in terms of a revamp that will enable us to obtain EASA Production Organisation Approval (POA) so that we can start manufacturing certified aircraft. As they stand now you can almost eat your dinner off the floor of both the machine and composite manufacturing shop. 3. The POA will be complemented by an EASA Design Organisation Approval so that we can start "officially" designing certified aircraft. Obviously this will also lead to better all round technical support for the Europa aircraft. Along the way there are bound to be some frustrations and we are not here to bite the hand off anyone. We just want to ensure that Europa is a going concern for many years to come and to offer support and further enhancements for the existing and the future Europa fleet. Thank you, Dave Stanbridge ------------------------------------------------------------------------------------- Other Matronics Email List Services ------------------------------------------------------------------------------------- Post A New Message europa-list@matronics.com UN/SUBSCRIBE http://www.matronics.com/subscription List FAQ http://www.matronics.com/FAQ/Europa-List.htm Web Forum Interface To Lists http://forums.matronics.com Matronics List Wiki http://wiki.matronics.com Full Archive Search Engine http://www.matronics.com/search 7-Day List Browse http://www.matronics.com/browse/europa-list Browse Digests http://www.matronics.com/digest/europa-list Browse Other Lists http://www.matronics.com/browse Live Online Chat! http://www.matronics.com/chat Archive Downloading http://www.matronics.com/archives Photo Share http://www.matronics.com/photoshare Other Email Lists http://www.matronics.com/emaillists Contributions http://www.matronics.com/contribution ------------------------------------------------------------------------------------- These Email List Services are sponsored solely by Matronics and through the generous Contributions of its members.