Today's Message Index:
----------------------
1. 08:58 AM - Airmaster SoftWare update (John Kirkgaard)
2. 10:01 AM - Re: Airmaster SoftWare update (Mike Christine Duane)
3. 02:52 PM - Re: Airmaster SoftWare update (trevord)
4. 10:37 PM - Re: Airmaster SoftWare update (John Kirkgaard)
5. 10:47 PM - Re: Airmaster SoftWare update (John Kirkgaard)
Message 1
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| Subject: | Airmaster SoftWare update |
I was trying to alter the preset rpm by using Airmasters setting program.
I did not give the wanted result, and in turn I asked Airmaster support.
The support guy sent me a new software update for the controller.
But.... Installing that resulting in immediately frying my controller. It got bricked,
as they say. Completely damaged.
Asking Airmaster how that could happen their only answer: buy a new
controller - .
After receiving the new controller I opened the old one up and found two burned
components inside. (and a terrible smell)
Well had no other choices, but to others: take care installing new software
from Airmaster.
I have had my propeller and controller for many years, so despite the
plane has just been completed and started flying a couple of years ago
there is no warranty (fair enough). However I am wondering how many people, building
experimental aircraft, do manage to get the propeller installed and test
flown within the warranty period.
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=513485#513485
Message 2
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| Subject: | Re: Airmaster SoftWare update |
I find it incredulous that Airmaster, a leader in the experimental market,
would provide an untested piece of software to their customers that wound
up frying the controller. Did they not fully test this software prior to se
nding it out? I really do not want to start thinking that they are purposef
ully sending out this software in order to sell replacement controllers. Ha
s anyone else had this issue? Could this be making owners reluctant to upda
te their software because they don't want to take any chances? And why woul
dn't Airmaster stand behind their products and repair or replace the contro
ller they damaged?=C2-
Mike Duane N377EAEuropa XS Conventional GearChandler, Arizona, USA
On Sunday, April 21, 2024 at 08:58:33 AM MST, John Kirkgaard <john.kirk
egaard@gmail.com> wrote:
.com>
I was trying to alter the preset rpm by using Airmasters setting program.
I did not give the wanted result, and in turn I asked Airmaster support.
The support guy sent me a new software update for the controller.
But.... Installing that resulting in immediately frying my controller. It g
ot bricked, as they say. Completely damaged.
Asking Airmaster how that could happen their only answer: buy a new
controller - .
After receiving the new controller I opened the old one up and found two bu
rned components inside. (and a terrible smell)
Well had no other choices, but to others: take care installing new software
from Airmaster.
I have had my propeller and controller for many years, so despite the
plane has just been completed and started flying a couple of years ago
there is no warranty (fair enough). However I am wondering how many people,
building experimental aircraft, do manage to get the propeller installed a
nd test flown within the warranty period.
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=513485#513485
S -
WIKI -
-
=C2- =C2- =C2- =C2- =C2- -Matt Dralle, List Admin.
Message 3
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| Subject: | Airmaster SoftWare update |
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Message 4
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| Subject: | Re: Airmaster SoftWare update |
Trevor,
The controller was not removed from the instrument panel. All cables were
still in place during the update. Everything seemed to work well, until the
update was completed and the power was switched on. The 3 red lights and
a smell of burned components.
Regards
John
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=513495#513495
Message 5
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| Subject: | Re: Airmaster SoftWare update |
DuaneFamly,
I'm absolutely sure that the update-software is not made faulty by intention.
In Europe we have a extremely good support by Airmasters representative.
Unfortunately he has been on a long (well deserved) vacation, and I had to
rely on support from Airmaster in N.Z. And to be frank, getting help from
there is like contacting an Indian call center.
Looking back, I should have been more patient and waited for the normally
excellent support from Dirk.
Regards
John
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=513496#513496
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