---------------------------------------------------------- Europa-List Digest Archive --- Total Messages Posted Sun 04/21/24: 5 ---------------------------------------------------------- Today's Message Index: ---------------------- 1. 08:58 AM - Airmaster SoftWare update (John Kirkgaard) 2. 10:01 AM - Re: Airmaster SoftWare update (Mike Christine Duane) 3. 02:52 PM - Re: Airmaster SoftWare update (trevord) 4. 10:37 PM - Re: Airmaster SoftWare update (John Kirkgaard) 5. 10:47 PM - Re: Airmaster SoftWare update (John Kirkgaard) ________________________________ Message 1 _____________________________________ Time: 08:58:19 AM PST US Subject: Europa-List: Airmaster SoftWare update From: "John Kirkgaard" I was trying to alter the preset rpm by using Airmasters setting program. I did not give the wanted result, and in turn I asked Airmaster support. The support guy sent me a new software update for the controller. But.... Installing that resulting in immediately frying my controller. It got bricked, as they say. Completely damaged. Asking Airmaster how that could happen their only answer: buy a new controller - . After receiving the new controller I opened the old one up and found two burned components inside. (and a terrible smell) Well had no other choices, but to others: take care installing new software from Airmaster. I have had my propeller and controller for many years, so despite the plane has just been completed and started flying a couple of years ago there is no warranty (fair enough). However I am wondering how many people, building experimental aircraft, do manage to get the propeller installed and test flown within the warranty period. Read this topic online here: http://forums.matronics.com/viewtopic.php?p=513485#513485 ________________________________ Message 2 _____________________________________ Time: 10:01:43 AM PST US From: Mike Christine Duane Subject: Re: Europa-List: Airmaster SoftWare update I find it incredulous that Airmaster, a leader in the experimental market, would provide an untested piece of software to their customers that wound up frying the controller. Did they not fully test this software prior to se nding it out? I really do not want to start thinking that they are purposef ully sending out this software in order to sell replacement controllers. Ha s anyone else had this issue? Could this be making owners reluctant to upda te their software because they don't want to take any chances? And why woul dn't Airmaster stand behind their products and repair or replace the contro ller they damaged?=C2- Mike Duane N377EAEuropa XS Conventional GearChandler, Arizona, USA On Sunday, April 21, 2024 at 08:58:33 AM MST, John Kirkgaard wrote: .com> I was trying to alter the preset rpm by using Airmasters setting program. I did not give the wanted result, and in turn I asked Airmaster support. The support guy sent me a new software update for the controller. But.... Installing that resulting in immediately frying my controller. It g ot bricked, as they say. Completely damaged. Asking Airmaster how that could happen their only answer: buy a new controller - . After receiving the new controller I opened the old one up and found two bu rned components inside. (and a terrible smell) Well had no other choices, but to others: take care installing new software from Airmaster. I have had my propeller and controller for many years, so despite the plane has just been completed and started flying a couple of years ago there is no warranty (fair enough). However I am wondering how many people, building experimental aircraft, do manage to get the propeller installed a nd test flown within the warranty period. Read this topic online here: http://forums.matronics.com/viewtopic.php?p=513485#513485 S - WIKI - - =C2- =C2- =C2- =C2- =C2- -Matt Dralle, List Admin. ________________________________ Message 3 _____________________________________ Time: 02:52:11 PM PST US Subject: RE: Europa-List: Airmaster SoftWare update From: trevord SGVsbG8gSm9obixIYXZpbmcgaGFkIGdyZWF0IHN1cHBvcnQgZnJvbSBBaXJtYXN0ZXIsIEkgZmlu ZCBpdCBhc3RvbmlzaGluZyB0aGF0IGFpcm1hc3RlciB3b3VsZCBtYWtlIHRoaXMgbWlzdGFrZTsg dGhleSBhcmUgdmVyeSBjYXV0aW91cyBhbmQgYWx3YXlzIGxvb2tpbmcgdG8gc2FmZXR5IGZpcnN0 LkFyZSB5b3Ugc3VyZSB0aGF0IGluIGRvaW5nIHRoZSB1cGRhdGUgeW91IGRpZCBub3QgbWFrZSBh IG1pc3Rha2UgbGlrZSBwb3dlcmluZyB0aGUgZGV2aWNlIG9uIGEgYmVuY2ggYW5kIHJldmVyc2lu ZyB0aGUgcG9sYXJpdHkgP0kgc2F5IHRoaXMgYmVjYXVzZSBJIGhhdmUgYWN0dWFsbHkgZG9uZSB0 aGlzIG15c2VsZiBmcnlpbmcgdHdvIFVhdmlvbmljcyBkZXZpY2VzIGFuZCBhIEthbmFyZGlhIEFs aXRpbWV0ZXIsIGl0IGlzIHNvIGVhc3kgZG9uZSBhbmQgb25seSB0YWtlcyBhIHNlY29uZCBvZiBu b3QgdGhpbmtpbmcgYW5kIHRoZSBlbGVjdHJvbmljcyBpcyBsYW5kZmlsbC5SZWdhcmRzVHJldm9y wqBTZW50IGZyb20gbXkgR2FsYXh5Ci0tLS0tLS0tIE9yaWdpbmFsIG1lc3NhZ2UgLS0tLS0tLS1G cm9tOiBKb2huIEtpcmtnYWFyZCA8am9obi5raXJrZWdhYXJkQGdtYWlsLmNvbT4gRGF0ZTogMjIv MDQvMjQgIDQ6MDUgYW0gIChHTVQrMTI6MDApIFRvOiBldXJvcGEtbGlzdEBtYXRyb25pY3MuY29t IFN1YmplY3Q6IEV1cm9wYS1MaXN0OiBBaXJtYXN0ZXIgU29mdFdhcmUgdXBkYXRlIC0tPiBFdXJv cGEtTGlzdCBtZXNzYWdlIHBvc3RlZCBieTogIkpvaG4gS2lya2dhYXJkIiA8am9obi5raXJrZWdh YXJkQGdtYWlsLmNvbT5JIHdhcyB0cnlpbmcgdG8gYWx0ZXIgdGhlIHByZXNldCBycG0gYnkgdXNp bmcgQWlybWFzdGVycyBzZXR0aW5nIHByb2dyYW0uSSBkaWQgbm90IGdpdmUgdGhlIHdhbnRlZCBy ZXN1bHQsIGFuZCBpbiB0dXJuIEkgYXNrZWQgQWlybWFzdGVyIHN1cHBvcnQuVGhlIHN1cHBvcnQg Z3V5IHNlbnQgbWUgYSBuZXcgc29mdHdhcmUgdXBkYXRlIGZvciB0aGUgY29udHJvbGxlci5CdXQu Li4uIEluc3RhbGxpbmcgdGhhdCByZXN1bHRpbmcgaW4gaW1tZWRpYXRlbHkgZnJ5aW5nIG15IGNv bnRyb2xsZXIuIEl0IGdvdCBicmlja2VkLCBhcyB0aGV5IHNheS4gQ29tcGxldGVseSBkYW1hZ2Vk LkFza2luZyBBaXJtYXN0ZXIgaG93IHRoYXQgY291bGQgaGFwcGVuIHRoZWlyIG9ubHkgYW5zd2Vy OiBidXkgYSBuZXcgY29udHJvbGxlciAtIC4gQWZ0ZXIgcmVjZWl2aW5nIHRoZSBuZXcgY29udHJv bGxlciBJIG9wZW5lZCB0aGUgb2xkIG9uZSB1cCBhbmQgZm91bmQgdHdvIGJ1cm5lZCBjb21wb25l bnRzIGluc2lkZS4gKGFuZCBhIHRlcnJpYmxlIHNtZWxsKVdlbGwgaGFkIG5vIG90aGVyIGNob2lj ZXMsIGJ1dCB0byBvdGhlcnM6IHRha2UgY2FyZSBpbnN0YWxsaW5nIG5ldyBzb2Z0d2FyZSBmcm9t IEFpcm1hc3Rlci5JIGhhdmUgaGFkIG15IHByb3BlbGxlciBhbmQgY29udHJvbGxlciBmb3IgbWFu eSB5ZWFycywgc28gZGVzcGl0ZSB0aGUgcGxhbmUgaGFzIGp1c3QgYmVlbiBjb21wbGV0ZWQgYW5k IHN0YXJ0ZWQgZmx5aW5nIGEgY291cGxlIG9mIHllYXJzIGFnbyB0aGVyZSBpcyBubyB3YXJyYW50 eSAoZmFpciBlbm91Z2gpLiBIb3dldmVyIEkgYW0gd29uZGVyaW5nIGhvdyBtYW55IHBlb3BsZSwg YnVpbGRpbmcgZXhwZXJpbWVudGFsIGFpcmNyYWZ0LCBkbyBtYW5hZ2UgdG8gZ2V0IHRoZSBwcm9w ZWxsZXIgaW5zdGFsbGVkIGFuZCB0ZXN0IGZsb3duIHdpdGhpbiB0aGUgd2FycmFudHkgcGVyaW9k LlJlYWQgdGhpcyB0b3BpYyBvbmxpbmUgaGVyZTpodHRwOi8vZm9ydW1zLm1hdHJvbmljcy5jb20v dmlld3RvcGljLnBocD9wPTUxMzQ4NSM1MTM0ODVfLT09PT09PT09PT09PT09PT09PT09PT09PT09 PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PV8tPcKgwqDCoMKgwqDCoMKgwqDCoCAt IFRoZSBFdXJvcGEtTGlzdCBFbWFpbCBGb3J1bSAtXy09IFVzZSB0aGUgTWF0cm9uaWNzIExpc3Qg RmVhdHVyZXMgTmF2aWdhdG9yIHRvIGJyb3dzZV8tPSB0aGUgbWFueSBMaXN0IHV0aWxpdGllcyBz dWNoIGFzIExpc3QgVW4vU3Vic2NyaXB0aW9uLF8tPSBBcmNoaXZlIFNlYXJjaCAmIERvd25sb2Fk LCA3LURheSBCcm93c2UsIENoYXQsIEZBUSxfLT0gUGhvdG9zaGFyZSwgYW5kIG11Y2ggbXVjaCBt b3JlOl8tPV8tPcKgwqAgLS0+IGh0dHA6Ly93d3cubWF0cm9uaWNzLmNvbS9OYXZpZ2F0b3I/RXVy b3BhLUxpc3RfLT1fLT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09 PT09PT09PT09PT09PT09PV8tPcKgwqDCoMKgwqDCoMKgwqDCoMKgwqDCoMKgwqAgLSBNQVRST05J Q1MgV0VCIEZPUlVNUyAtXy09IFNhbWUgZ3JlYXQgY29udGVudCBhbHNvIGF2YWlsYWJsZSB2aWEg dGhlIFdlYiBGb3J1bXMhXy09Xy09wqDCoCAtLT4gaHR0cDovL2ZvcnVtcy5tYXRyb25pY3MuY29t Xy09Xy09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09 PT09PT09PT1fLT3CoMKgwqDCoMKgwqDCoMKgwqDCoMKgwqDCoCAtIE5FVyBNQVRST05JQ1MgTElT VCBXSUtJIC1fLT0gQWRkIHNvbWUgaW5mbyB0byB0aGUgTWF0cm9uaWNzIEVtYWlsIExpc3QgV2lr aSFfLT3CoMKgIC0tPiBodHRwOi8vd2lraS5tYXRyb25pY3MuY29tXy09PT09PT09PT09PT09PT09 PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT1fLT3CoMKgwqDCoMKg wqDCoMKgwqDCoMKgwqAgLSBMaXN0IENvbnRyaWJ1dGlvbiBXZWIgU2l0ZSAtXy09wqAgVGhhbmsg eW91IGZvciB5b3VyIGdlbmVyb3VzIHN1cHBvcnQhXy09wqDCoMKgwqDCoMKgwqDCoMKgwqDCoMKg wqDCoMKgwqDCoMKgwqDCoMKgwqDCoMKgwqDCoMKgwqDCoCAtTWF0dCBEcmFsbGUsIExpc3QgQWRt aW4uXy09wqDCoCAtLT4gaHR0cHM6Ly9tYXRyb25pY3MuY29tL2NvbnRyaWJ1dGlvbl8tPT09PT09 PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09PT09 ________________________________ Message 4 _____________________________________ Time: 10:37:04 PM PST US Subject: Europa-List: Re: Airmaster SoftWare update From: "John Kirkgaard" Trevor, The controller was not removed from the instrument panel. All cables were still in place during the update. Everything seemed to work well, until the update was completed and the power was switched on. The 3 red lights and a smell of burned components. Regards John Read this topic online here: http://forums.matronics.com/viewtopic.php?p=513495#513495 ________________________________ Message 5 _____________________________________ Time: 10:47:13 PM PST US Subject: Europa-List: Re: Airmaster SoftWare update From: "John Kirkgaard" DuaneFamly, I'm absolutely sure that the update-software is not made faulty by intention. In Europe we have a extremely good support by Airmasters representative. Unfortunately he has been on a long (well deserved) vacation, and I had to rely on support from Airmaster in N.Z. And to be frank, getting help from there is like contacting an Indian call center. Looking back, I should have been more patient and waited for the normally excellent support from Dirk. Regards John Read this topic online here: http://forums.matronics.com/viewtopic.php?p=513496#513496 ------------------------------------------------------------------------------------- Other Matronics Email List Services ------------------------------------------------------------------------------------- Post A New Message europa-list@matronics.com UN/SUBSCRIBE http://www.matronics.com/subscription List FAQ http://www.matronics.com/FAQ/Europa-List.htm Web Forum Interface To Lists http://forums.matronics.com Matronics List Wiki http://wiki.matronics.com Full Archive Search Engine http://www.matronics.com/search 7-Day List Browse http://www.matronics.com/browse/europa-list Browse Digests http://www.matronics.com/digest/europa-list Browse Other Lists http://www.matronics.com/browse Live Online Chat! http://www.matronics.com/chat Archive Downloading http://www.matronics.com/archives Photo Share http://www.matronics.com/photoshare Other Email Lists http://www.matronics.com/emaillists Contributions http://www.matronics.com/contribution ------------------------------------------------------------------------------------- These Email List Services are sponsored solely by Matronics and through the generous Contributions of its members.