Today's Message Index:
----------------------
1. 04:11 AM - Re: Engine Seminar (Lynn Matteson)
2. 10:54 AM - (milreed)
3. 12:51 PM - Re: (BobsV35B@aol.com)
4. 01:22 PM - Jabiru Canada - defunct or just bad service? (Dave G.)
5. 01:38 PM - Re: Jabiru Canada - defunct or just bad service? (Rob Turk)
6. 01:51 PM - Re: Jabiru Canada - defunct or just bad service? (Craig Rairdin)
7. 02:22 PM - Re: Jabiru Canada - defunct or just bad service? (Kayberg@aol.com)
8. 04:40 PM - Finally a response! (Dave G.)
9. 04:42 PM - Last Chance (Lancaster Aero Ltd)
10. 05:12 PM - Re: Last Chance (Dave G.)
Message 1
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| Subject: | Re: Engine Seminar |
Pete, could you list what you cover during your seminars?
Lynn Matteson
Grass Lake, Michigan
Kitfox IV Speedster w/Jabiru 2200
flying w/369+ hrs
do not archive
On Jul 9, 2007, at 4:59 PM, Pete Krotje wrote:
> Just a few photos rom our latest engine seminar. Next one in October
Message 2
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Where can I see these photos?
Message 3
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In a message dated 7/11/2007 12:55:45 P.M. Central Daylight Time,
milreed@wildblue.net writes:
Where can I see these photos?
Good Afternoon milreed,
Just curiosity, but to which photos are you referring? I just received your
Jabiru message, but with nothing to reference it to.
Happy Skies,
Old Bob
AKA
Bob Siegfried
Ancient Aviator
Stearman N3977A
Brookeridge Air Park LL22
Downers Grove, IL 60516
630 985-8503
************************************** See what's free at http://www.aol.com.
Message 4
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| Subject: | Jabiru Canada - defunct or just bad service? |
Jabiru Canada has managed to ignore four emails spaced over the course of 7
weeks. The request is simple enough, based on Lynn matesons experience I
wanted to know the package price to put a 2200 on my Kitfox. Are they no
longer in business or do they simply not care enough to respond? To be
honest unless they can come up with a good reason why they haven't bothered
responding they aren't getting my business. What if I needed a part?
Message 5
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| Subject: | Re: Jabiru Canada - defunct or just bad service? |
> <d.goddard@ns.sympatico.ca>
>
> Jabiru Canada has managed to ignore four emails spaced over the course of
> 7 weeks. The request is simple enough, based on Lynn matesons experience I
> wanted to know the package price to put a 2200 on my Kitfox. Are they no
> longer in business or do they simply not care enough to respond? To be
> honest unless they can come up with a good reason why they haven't
> bothered responding they aren't getting my business. What if I needed a
> part?
>
Just like many aircarft-oriented businesses they may be stuck in last
century and not into newfangled inventions such as eeemail. Have you tried
the old-fashioned way? Ya know, call them??
Rob
Message 6
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| Subject: | Jabiru Canada - defunct or just bad service? |
> Jabiru Canada has managed to ignore four emails spaced over the course of
> 7 weeks. ... Are they no longer in business or do they simply not care
> enough to respond? To be honest unless they can come up with a good
> reason why they haven't bothered responding they aren't getting my
> business. What if I needed a part?
There are Jabiru dealers in other nearby countries who are members of this
list who would benefit from taking your comments to heart. Lack of
responsiveness to email sends a very clear message about a company's
attitude toward customer service.
My company has a customer base that is orders of magnitude larger than
Jabiru's, and we respond to all emails from all customers immediately. We
don't always have the answers they want, but we at least let them know we're
listening.
With that said, it wouldn't hurt to verify you have the right address, but
then give them a call. You might find them more attentive to old-fashioned
modes of communication. We are, after all, talking about internal combustion
engines here. :-)
Craig
Message 7
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| Subject: | Re: Jabiru Canada - defunct or just bad service? |
In a message dated 7/11/2007 4:52:29 PM Eastern Daylight Time,
craig@craigr.com writes:
There are Jabiru dealers in other nearby countries who are members of this
list who would benefit from taking your comments to heart. Lack of
responsiveness to email sends a very clear message about a company's
attitude toward customer service.
My company has a customer base that is orders of magnitude larger than
Jabiru's, and we respond to all emails from all customers immediately. We
don't always have the answers they want, but we at least let them know we're
listening.
So you are the one that screws it up for the rest of us!!! I knew someone
was answering their emails, IMMEDIATLY!!!
I find that customers dont always understand that if you are a very small
business, that you dont always answer emails quickly.....particularly when you
are on vacation or buried in stinky stuff.
I dont disagree, but fatigue is a fact of life for small business owners.
But I did notice that the attempts had been made over 7 weeks. That would
be a bit long!!!
doug koenigsberg
************************************** Get a sneak peak of the all-new AOL at
http://discover.aol.com/memed/aolcom30tour
Message 8
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| Subject: | Finally a response! |
I'm please to say that there is life on the other end of the pipe! I wrote
at the end of May, June 5 and 22, July 7th and finally today after venting
here. They finally responded. I'm pleased to discover they are still there.
I'm still a little ticked that it took so long, but we'll see where things
go from here.
Message 9
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We would just like to set the record clear.
Having thoroughly checked our emails for the last 12 months let
alone 7 weeks we find no trace of any emails from "Dave G"
We take our business very seriously and return emails the same day
received and return telephone messages the same day also, should we
be unable to answer the call.
Dave must be sending the emails to an address that is not ours... our
email address is: info@jabirucanada.com
Lancaster Aero Ltd.
PO Box 56
Bainsville, ON K0C 1E0
Tel: (613) 347-3155
Fax:(613) 347-3074
Email: info@jabirucanada.com
www.jabirucanada.com
Message 10
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I can post copies of the emails I've sent since the beginning of June.
Every single email was sent to the current email listed on your website,
which has not changed. If your email was missed once, or twice I might
understand. I was even willing to overlook the preposterous coincidence
that you recieved only the one on the day I finally said something here. But
that last is a little too much for me. I'm sorry things did not work out,
but I'll look for an engine elsewhere.
----- Original Message -----
From: "Lancaster Aero Ltd" <info@jabirucanada.com>
Sent: Wednesday, July 11, 2007 8:41 PM
Subject: JabiruEngine-List: Last Chance
> <info@jabirucanada.com>
>
> We would just like to set the record clear.
>
> Having thoroughly checked our emails for the last 12 months let alone 7
> weeks we find no trace of any emails from "Dave G"
>
> We take our business very seriously and return emails the same day
> received and return telephone messages the same day also, should we be
> unable to answer the call.
>
> Dave must be sending the emails to an address that is not ours... our
> email address is: info@jabirucanada.com
>
>
> Lancaster Aero Ltd.
> PO Box 56
> Bainsville, ON K0C 1E0
> Tel: (613) 347-3155
> Fax:(613) 347-3074
> Email: info@jabirucanada.com
> www.jabirucanada.com
>
>
>
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