---------------------------------------------------------- JabiruEngine-List Digest Archive --- Total Messages Posted Fri 07/13/07: 1 ---------------------------------------------------------- Today's Message Index: ---------------------- 1. 08:14 PM - Re: Re: Last Chance (Jim Crowder) ________________________________ Message 1 _____________________________________ Time: 08:14:37 PM PST US From: "Jim Crowder" Subject: RE: JabiruEngine-List: Re: Last Chance I have not had an experience with the Canadian distributor, but I did recently purchase a Jabiru 3300 from Jabiru, USA. My experience with them has not worked perfectly, as everything in the firewall forward package for my Kitfox Series 5 will not be available. As they say, "stuff happens." Rather than rant about one short coming, I am very pleased with my choice so far. I will work with them to solve the issue which I will admit was a big disappointment. However, if I don't always hear back promptly, I will persist and I am sure I will be happy in the end. I just attended their weekend engine seminar which, I think will be very prove to have been helpful. I am certainly no engine expert after it, but I will say I know more about the Jabiru engine and aircraft engines in general than I did before. Has every call I made or email sent been answered immediately? I am sure not, but I never let my request hang. I follow up an email with a phone call and the other way around. I get to know the names of the people I talk with or correspond with and address them by name. I try to be an aggressive but understanding buyer. I just ordered an engine monitoring package from another company and it was the same thing. We ended up coming to an agreement and I sent a check this afternoon. I just ordered some parts from Jabiru USA and I followed up the order with an email listing once again my needs. Such verbal orders are often forgotten and I know that this follow up email is likely to help Jabiru USA do their job. You see I was in the furniture business for many years and after that a custom home builder. I can still remember some terrible lapses in execution on my part. Some of my customers were much better organized than I was. I have learned a lot from them and a part of that is contained here. If our list member lets this poor email response he described remove Jabiru from his engine list, I think he will be making a big mistake. Poor front office actions are not truly indicative of total company performance, especially with small businesses. I am very pleased to have made Jabiru my engine choice. Jim Crowder -----Original Message----- From: owner-jabiruengine-list-server@matronics.com [mailto:owner-jabiruengine-list-server@matronics.com]On Behalf Of Kayberg@aol.com Sent: Thursday, July 12, 2007 10:21 AM To: jabiruengine-list@matronics.com Subject: Re: JabiruEngine-List: Re: Last Chance In a message dated 7/12/2007 9:39:10 AM Eastern Daylight Time, donmorrisey@hotmail.com writes: Several months ago, I had an experience with Jabiru Canada, similar to what Dave G has had. My inquiries were for the Italian prop they rep. It took three messages over several weeks to finally get a response, and the response basically said they couldn't help me and that I should go to the prop maker's website. Customer service is king. There is no excuse in 2007 not to be up on communicating via email, and to do it quickly. There is an excuse. That is what some of us who are in the airplane business are trying to say. Think about it. If you tried to get a price on that particular prop from that particular manufacturer, you might well experience the same 3 week delay. I have. When you try to get a price from them, it is easy to get the run-around. Ask Pete. He no longer deals with them.. (not that Sensinich is without sin either). Oh, they could have said, "we havent heard anything" every other day as they waited for a response that made sense. But that seems like a waste of everyone's time. On a number of items, the dealer is at the mercy of single-point manufacture. I could tell many stories about that. The fuel tanks we use are only affordable from one guy. He uses a cell phone and never answers. Out of the blue we will get a call to meet him at a truckstop on the interstate and he will have however many tanks he felt like making. Any other source would be 3 times as expensive and probably as prone to being unreliable. We hear a lot of bitching about the costs of airplane parts, but if you want instant service, you should be prepared to pay for it. Check Cessna and Piper prices. And finally, there is the phone. We answer it all the time. Sometimes while we are on a call it goes to a message. But for some reason, the people who get frustrated with email seem unwilling to simply call, even tho the number is readily available. I often see people on a Yahoo group looking for a part that I have in stock....but they wont call me for it even tho I am the only source. If we have it , we ship the next day (unless it goes by freight) Believe me, I know how hard it can be to get stuff for airplanes. We finally got a kitplane shipment after waiting for 3 months...from a supposedly reliable shipper! An this was to get it shipped from 5 states away!!! None of us want a customer to wait on an email in this day and age. But trust me, it is going to happen on this level of production and sales. I know some of you on the list do not want to hear that. But an old adage suggests, "Make Peace with Reality!" Doug Koenigsberg ---------------------------------------------------------------------------- -- Get a sneak peak of the all-new AOL.com. ------------------------------------------------------------------------------------- Other Matronics Email List Services ------------------------------------------------------------------------------------- Post A New Message jabiruengine-list@matronics.com UN/SUBSCRIBE http://www.matronics.com/subscription List FAQ http://www.matronics.com/FAQ/JabiruEngine-List.htm Web Forum Interface To Lists http://forums.matronics.com Matronics List Wiki http://wiki.matronics.com Full Archive Search Engine http://www.matronics.com/search 7-Day List Browse http://www.matronics.com/browse/jabiruengine-list Browse Digests http://www.matronics.com/digest/jabiruengine-list Browse Other Lists http://www.matronics.com/browse Live Online Chat! http://www.matronics.com/chat Archive Downloading http://www.matronics.com/archives Photo Share http://www.matronics.com/photoshare Other Email Lists http://www.matronics.com/emaillists Contributions http://www.matronics.com/contribution ------------------------------------------------------------------------------------- These Email List Services are sponsored solely by Matronics and through the generous Contributions of its members.