Today's Message Index:
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1. 01:00 PM - Re: Life and video (Dorsal)
2. 01:56 PM - Will Water Cause shutdown (verizon)
3. 02:45 PM - Re: Microair M760 radios (Brian Leach)
4. 05:06 PM - Re: Re: Microair M760 radios (Dave G)
Message 1
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| Subject: | Re: Life and video |
Thanks for the video, very inspiring. We have a small hut in Hemsedal, hope to
fly there some day (just have to figure out that long hop across the Atlantic
:D )
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=264784#264784
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| Subject: | Will Water Cause shutdown |
Just curious if anyone has ever experienced water sucked through the carb on
a 582 and whether it will cause a shut down or stutter or what?
Message 3
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| Subject: | Re: Microair M760 radios |
Hi everyone,
This is the continuing story of my new Microair radio. I feel that
I have been blatantly ripped off but maybe I am over reacting. Please
read all these posts, starting from the bottom, and tell me what you
think.
I have repeatedly asked Microair a number of questions but they have
flatly refused to answer any of them. The only emails I have had are a
couple from Carol Bretag (I think she is the sales manager) telling me
it is entirely my own fault that I now have a second-hand radio, because
I asked for urgent action. I had paid NZ$1760 for a new radio that
failed the first time I turned it on and I was then told to send it back
to Australia (and wait at least a month) for it to be repaired and sent
back to me. I don't think it was unreasonable to ask them to send out
another one, and when Carol said she was despatching a replacement
immediately I didn't think for one moment it would be a well used,
repaired second-hand one. Then Carol told me this radio was as good as
new because it had a full warranty and was only scratched. But the
Release Certificate that came with it says "Repaired".
Then I got an email from Graham the Service Coordinator, telling me
they had checked the new one that I sent back and that there was nothing
wrong with it. And he said I probably had a fault in my installation.
My old radio had been working perfectly except one frequency had
failed and the numbers on the screen had all faded so you could hardly
read them. Otherwise it was fine. And the "replacement" second-hand
radio also works perfectly. When the fault occurred and the red
transmit light was flashing to indicate a stuck PTT, when you pressed
the PTT button you could clearly hear the sidetone click on and off.
This would tend to indicate that it was not actually transmitting even
though the red light said it was. We completely removed the PTT wire,
removed the aerial from the back of the radio, and removed the headsets,
but the red light just kept on flashing But then after a few minutes,
or the next time you turned it on, it might work perfectly.
Graham asked me what did I want to do? Keep the second-hand one
(that I had paid full price for), or pay them to freight the new one
back and send the second-hand one back to them. (about NZ$100 cost to
me in total.) But presumably the new one STILL HAS THE FAULT IN IT and
if it fails again the whole saga starts all over again and I have to pay
yet more money to send it back to Australia !!!!!
The questions that I have repeatedly asked Microair are:
In view of the points that I have outlined above what could possibly
be wrong with my installation that would cause this fault? They have
refused to answer me.
Will they appoint someone in New Zealand (who they will believe) to
come and inspect my installation, at my expense, and advise them whether
or not I have a fault in my installation? They have refused to answer
me.
In view of the fact that New Zealand has a very cold and humid
climate in August, and the climate at Microairs's factory is very hot
and dry, did they subject my new radio to cold humid conditions before
they tested it for a fault? They have refused to answer me.
If I pay them to send my new radio back to me and it fails again,
will they refund all my freight costs, and then give me a new
replacement? They have refused to answer me.
Why did the original owner of the second-hand radio return it to
Microair, and why did they keep it and not send it back to the original
owner after it was repaired? They have refused to answer me.
Would they give me the name and address of the original owner?
They have refused to answer me.
After weeks of pestering them for answers, yesterday I finally got a
reply from Mr Ian Mugan the General Manager. All he said was that I had
to decide which radio to keep, and that this was the limit of Microair's
warranty !!!!!!!!!!!!!!!!!!
In all my 67 years I have never felt so backed into a corner and I
still don't know what to do.
Regards to all
Brian Leach.
----- Original Message -----
From: Brian Leach
To: avid_flyer@yahoogroups.com
Sent: Tuesday, August 25, 2009 6:19 PM
Subject: Kitfox-List: Re: Microair M760 radios
Hi Guys
Further to the two posts below I duly received my "replacement"
radio from Microair. But much to my surprise it was an old well worn
one that Microair had repaired and it was 320 serial numbers before the
new one I got. In the meantime I have given the new one back to the
agent but Microair are now saying that because the old "replacement" has
a full factory warranty it is a FAIR SWAP for my new one !!!!!!!!!!!
I have paid full price for a new radio and have ended up with an old
second hand one that had been returned to Microair for repair !!! But
at least it does work OK.
I am currently exchanging some heated emails and will keep you
posted on developments.
Brian
----- Original Message -----
From: Brian Leach
To: kitfox-list@matronics.com
Cc: avid_flyer@yahoogroups.com
Sent: Wednesday, August 19, 2009 11:56 AM
Subject: [avid_flyer] Re: Microair M760 radios
Thanks for the comments guys. After a bit of arm twisting
Microair have agreed to send me a replacement radio before I send the
other one back. When a brand new radio malfunctions the very first time
you turn it on I think this is the least they can do, but anyway well
done Microair, they came to the party after all.
I agree with Kirk's comment about control towers but unfortunately
in our small country we cant go to a lot of places, or easily get fuel,
without going into Mandatory Broadcast Zones.
Brian
[Non-text portions of this message have been removed]
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----- Original Message -----
From: Brian Leach
To: avid_flyer@yahoogroups.com
Cc: kitfox-list@matronics.com
Sent: Monday, August 17, 2009 4:44 PM
Subject: [avid_flyer] Microair M760 radios
Hi guys
Anybody had problems with a Microair M760 radio? Mine is just two
weeks old from brand new but the red light keeps coming on indicating
that it is transmitting and after the prescribed 45 seconds the light
starts flashing to indicate a stuck PTT. Nothing will stop it doing
this, not even completely disconnecting the PTT switch. Nothing will
work on the radio when it is doing this but after a few minutes it just
comes right for no apparent reason and then works perfectly, until the
next time. It could be fine all day or it could do it again in ten
minutes. The factory says send it back to Australia but that means no
flying for a month or more.
Brian
[Non-text portions of this message have been removed]
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Message 4
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| Subject: | Re: Microair M760 radios |
Not trying to anger or argue with you but Microair is not the Wal-Mart.
I downloaded their warranty and it does not appear that they guarantee
absolute satisfaction. Here is the wording from their warranty
Microair Avionics will, at its sole discretion, repair or replace any
components, which fail in normal use.
Such repairs or replacement will be made at no charge to the customer
for parts or labour. The customer shall
be responsible for any transportation costs for return of this product
to Microair Pty Ltd or an approved
Microair Service Centre.
This warranty does not cover failures due to abuse, misuse, accident,
unauthorised alteration, or repairs
carried out by parties other than Microair Avionics or an approved
Microair Avionics Service Centre. This
warranty does not cover failures where the product has not been
installed or operated, in accordance with the
provisions of the User and Installation manual(s).
It shall be at Microair Avionics sole discretion to decide if a defect
is a result of material or workmanship
failure.
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE
EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR
IMPLIED, INCLUDING ANY LIABILITY ARISING UNDER WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,
STATUARY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE, AND
COUNTRY TO COUNTRY.
It appears that they have met their obligations. I expect that they
would have serviced and returned your new radio but you demanded they do
otherwise. In this case it may be best to use and enjoy your properly
functioning radio.
----- Original Message -----
From: Brian Leach
To: avid_flyer@yahoogroups.com
Sent: Thursday, September 24, 2009 6:27 PM
Subject: Kitfox-List: Re: Microair M760 radios
Hi everyone,
This is the continuing story of my new Microair radio. I feel
that I have been blatantly ripped off but maybe I am over reacting.
Please read all these posts, starting from the bottom, and tell me what
you think.
I have repeatedly asked Microair a number of questions but they
have flatly refused to answer any of them. The only emails I have had
are a couple from Carol Bretag (I think she is the sales manager)
telling me it is entirely my own fault that I now have a second-hand
radio, because I asked for urgent action. I had paid NZ$1760 for a new
radio that failed the first time I turned it on and I was then told to
send it back to Australia (and wait at least a month) for it to be
repaired and sent back to me. I don't think it was unreasonable to ask
them to send out another one, and when Carol said she was despatching a
replacement immediately I didn't think for one moment it would be a well
used, repaired second-hand one. Then Carol told me this radio was as
good as new because it had a full warranty and was only scratched. But
the Release Certificate that came with it says "Repaired".
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