Today's Message Index:
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1. 12:19 PM - JBM - Inferior Product, Poor Customer Support (KIRBY, DENNIS T GS-13 USAF AFMC AFNWC/ENS)
2. 12:37 PM - Re: JBM - Inferior Product, Poor Customer Support (John Hauck)
3. 08:30 PM - Re: JBM - Inferior Product, Poor Customer Support (Stephen Spence)
Message 1
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Subject: | JBM - Inferior Product, Poor Customer Support |
Kolb Friends -
This post serves as an advisory to alert you of problems that I encountered with
engine parts from JBM Enterprises, and the subsequent backlash I experienced
with that company when I tried to talk to them about it. BOTTOM LINE: Avoid
these guys at all cost!
Rotax recommends replacing the rubber carb sockets every 5 years for the 912 engine.
I was a couple years past due, so I decided to replace them even though
the originals still looked OK. After seeing one or two generally favorable posts
on this List recommending JBM, I went ahead and ordered a pair of new carb
sockets from them two years ago. What seemed favorable at the time was their
cost - $76 each, versus $104 for the genuine Rotax part.
In the past 2 years, I've flown about 100 hours on my Mark-3. When I was doing
my annual inspection last month, I noticed that one of the carb sockets was beginning
to split. The split was NOT next to the clamp, where splits often occur
due to overtightening. When I installed it, I was careful to follow the installation
instructions precisely, and not over- or under-tighten the clamps.
Rather, the split occurred at the junction where the flange meets the cylindrical
rubber part - clearly a premature failure of either the material or the
manufacturing process.
I e-mailed the company, explained the problem, and asked if they would replace
the part for me. I made it clear that I did not question the integrity of the
company, but simply accepted that an occasional flawed part could find its way
out the door. They refused, citing how their warranty only covered defective
parts that are discovered upon receipt of the part.
Accepting that, I asked if they could at least provide a replacement at a discounted
price for me. Again they said no, so I figured that I'd just need to order
a new one at the full price. I ordered the replacement, and asked if they
might consider at least dropping the $7 shipping charge. JBM's response shocked
me. They questioned why I still wanted to order anything from them if I thought
their products were of inferior quality (even though I never said that),
and then they CANCELLED MY ORDER!
Needless to say, I was not going to continue that dialogue. I ordered the genuine
Rotax part from Lockwood and have moved on. Even though I was willing to
give them another chance by purchasing a replacement for a part that had failed,
JBM's blatant disregard for any sort of Customer Service was made very clear
to me. Other customers may have had different experiences, but I know that
I shall never again order from, nor recommend them to anyone.
If this saves even one fellow Light Sport pilot from having the same bad experience
I had, then this was worth it.
Fly safely -
Dennis Kirby
Kolb Mark-3 / 912ul
Sandia Park, New Mexico
Message 2
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Subject: | JBM - Inferior Product, Poor Customer Support |
I've purchased SS exhaust springs for the Titan system and carb boots.
Never had any dialogue with them though. Both products have been on my
MKIII for several years and continue to be serviceable.
john h
mkIII
Titus, Alabama
Kolb Friends -
This post serves as an advisory to alert you of problems that I encountered
with engine parts from JBM Enterprises, and the subsequent backlash I
experienced with that company when I tried to talk to them about it. BOTTOM
LINE: Avoid these guys at all cost!
Needless to say, I was not going to continue that dialogue. I ordered the
genuine Rotax part from Lockwood and have moved on. Even though I was
willing to give them another chance by purchasing a replacement for a part
that had failed, JBM's blatant disregard for any sort of Customer Service
was made very clear to me. Other customers may have had different
experiences, but I know that I shall never again order from, nor recommend
them to anyone.
If this saves even one fellow Light Sport pilot from having the same bad
experience I had, then this was worth it.
Fly safely -
Dennis Kirby
Kolb Mark-3 / 912ul
Sandia Park, New Mexico
Message 3
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Subject: | Re: JBM - Inferior Product, Poor Customer Support |
Dennis:
Thanks for the heads-up on this company. I plan to change the carb socks
along with other rubber parts at this year's annual. I will not do business with
JBM in light of your experience. I will also pass your words on to members
of the Rans list.
Steve Spence
Auburn Hills, MI
former Mk3X owner
current S
On Thursday, February 19, 2015 3:40 PM, John Hauck <jhauck@elmore.rr.com> wrote:
I've purchased SS exhaust springs for the Titan system and carb boots.
Never had any dialogue with them though. Both products have been on my
MKIII for several years and continue to be serviceable.
john h
mkIII
Titus, Alabama
Kolb Friends -
This post serves as an advisory to alert you of problems that I encountered
with engine parts from JBM Enterprises, and the subsequent backlash I
experienced with that company when I tried to talk to them about it. BOTTOM
LINE: Avoid these guys at all cost!
Needless to say, I was not going to continue that dialogue. I ordered the
genuine Rotax part from Lockwood and have moved on. Even though I was
willing to give them another chance by purchasing a replacement for a part
that had failed, JBM's blatant disregard for any sort of Customer Service
was made very clear to me. Other customers may have had different
experiences, but I know that I shall never again order from, nor recommend
them to anyone.
If this saves even one fellow Light Sport pilot from having the same bad
experience I had, then this was worth it.
Fly safely -
Dennis Kirby
Kolb Mark-3 / 912ul
Sandia Park, New Mexico
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