---------------------------------------------------------- Kolb-List Digest Archive --- Total Messages Posted Fri 02/20/15: 7 ---------------------------------------------------------- Today's Message Index: ---------------------- 1. 06:39 AM - Re: JBM - Inferior Product, Poor Customer Support (John Hauck) 2. 08:08 AM - Re: JBM - Inferior Product, Poor Customer Support (b young) 3. 08:57 AM - Re: JBM - Inferior Product, Poor Customer Support (Richard Girard) 4. 10:15 AM - Re: JBM - Inferior Product, Poor Customer Support (John Hauck) 5. 02:58 PM - Re: JBM - Inferior Product, Poor Customer Support (Richard Pike) 6. 03:09 PM - Re: JBM - Inferior Product, Poor Customer Support (TheWanderingWench) 7. 08:55 PM - Part 103 legal Firestar? (Richard Pike) ________________________________ Message 1 _____________________________________ Time: 06:39:28 AM PST US From: "John Hauck" Subject: RE: Kolb-List: JBM - Inferior Product, Poor Customer Support Whoa! Dennis has a problem with a company that has been in business for a good while. Dennis' is the first complaint about this company that I am aware of. Steve changes his mind, based on Dennis' one complaint, will not do business with JBM and is going to pass the word to the members of the RANS List??? All this based on one complaint? If that is how we do business I would have dropped Kolb 31 years ago when I was building my Ultrastar. I have been doing business with JBM for a long time. Currently flying with JBM carb boots and SS exhaust springs on my 912ULS. Maybe we need to back off and take a closer look at the situation before we try to kill a man's business that seems, for the most part, to be providing customers like me good products. Just my own personal opinion folks. john h mkIII Titus, Alabama - Still working on my first cup of coffee, waiting for Spring, and Sun and Fun 2015. Dennis: Thanks for the heads-up on this company. I plan to change the carb socks along with other rubber parts at this year's annual. I will not do business with JBM in light of your experience. I will also pass your words on to members of the Rans list. Steve Spence Auburn Hills, MI former Mk3X owner current S ________________________________ Message 2 _____________________________________ Time: 08:08:23 AM PST US From: "b young" Subject: Re: Kolb-List: JBM - Inferior Product, Poor Customer Support john have a second cup of coffee....relax and take a deep breath. Mayb e a third cup of coffee. Dennis has had an issue with JBM and stated his complaint in very quiet te rms. I know there are 2 sides to every story and the only thing we have h eard from JBM is what Dennis=99s responses from the company have be en. if JBM wants to join the conversation I would like to hear what they have to say. Only one other individual has mentioned his willingness to avoid business with JBM and the only other thing he has stated he would do is to share with others that there has been ONE complaint. no one has gone out and cut JBM=99s phone or internet line. personally I ran a plumbing business for years. Normally I stayed a few days behind my abi lity to keep up. when I would have a warrantee call come in,,,, they wen t to the top of the list. I figured if I did not take care of my past cus tomers, I did not deserve new ones. when those people who had had somet hing go wrong, and I took care of it quickly, and with a smile on my face. they would tell their friends and neighbors. the phone would ring, and soon I would be an extra day behind. Best advertising on earth, word of m outh. seems you have had a good experience, and told other so. if anyone has pur chased anything at JBM because of your recommendation, that is good.... D ennis has had the opposite experience, In business you have to take the go od with the bad. From Dennis's explanation, I did not think his request to be overboard, and if JBM had responded with a smile and made Dennis Happy , we wouldn=99t be having this discussion. seems Dennis was willing to make another purchase,,, and if JBM would have accepted only $20 profit instead of $30 profit on the item, the world would have been a happier place. instead they canceled his order and decided to take $0.00 profit,( and apparently a little bad press ) and if at least one other will not sh op there,,, the net ledger sheet will be a negative number, when compared to what it could have been. sounded to me like it was their choice. My $0.02 worth boyd young sorry I got winded, do not archive. >>>>>>>>>>>>> Dennis has a problem with a company that has been in business for a good wh ile. Dennis' is the first complaint about this company that I am aware of. john h mkIII Titus, Alabama - Still working on my first cup of coffee, waiting for Sprin g, and Sun and Fun 2015. --- This email has been checked for viruses by Avast antivirus software. http://www.avast.com ________________________________ Message 3 _____________________________________ Time: 08:57:01 AM PST US Subject: Re: Kolb-List: JBM - Inferior Product, Poor Customer Support From: Richard Girard I, too, have had nothing but good service and great parts from JBM. I don't know what went wrong in Dennis' interaction with whomever he talked with at JBM, but I've had three equally positive phone calls with them. If anyone takes Dennis' account as an indictment to be spread to others you are doing a disservice to them and JBM. Rick Girard do not archive On Fri, Feb 20, 2015 at 10:06 AM, b young wrote: > john have a second cup of coffee....relax and take a deep breath. > Maybe a third cup of coffee. > > > Dennis has had an issue with JBM and stated his complaint in very quiet > terms. I know there are 2 sides to every story and the only thing we ha ve > heard from JBM is what Dennis=99s responses from the company have been. > if JBM wants to join the conversation I would like to hear what they have > to say. Only one other individual has mentioned his willingness to > avoid business with JBM and the only other thing he has stated he would do > is to share with others that there has been ONE complaint. no one has > gone out and cut JBM=99s phone or internet line. personally I ran a > plumbing business for years. Normally I stayed a few days behind my > ability to keep up. when I would have a warrantee call come in,,,, the y > went to the top of the list. I figured if I did not take care of my pas t > customers, I did not deserve new ones. when those people who had had > something go wrong, and I took care of it quickly, and with a smile on m y > face. they would tell their friends and neighbors. the phone would rin g, > and soon I would be an extra day behind. Best advertising on earth, wor d > of mouth. > > seems you have had a good experience, and told other so. if anyone has > purchased anything at JBM because of your recommendation, that is > good.... Dennis has had the opposite experience, In business you have t o > take the good with the bad. From Dennis's explanation, I did not think h is > request to be overboard, and if JBM had responded with a smile and made > Dennis Happy, we wouldn=99t be having this discussion. seems Denn is was > willing to make another purchase,,, and if JBM would have accepted only $ 20 > profit instead of $30 profit on the item, the world would have been a > happier place. instead they canceled his order and decided to take $0.0 0 > profit,( and apparently a little bad press ) and if at least one other > will not shop there,,, the net ledger sheet will be a negative number, > when compared to what it could have been. sounded to me like it was the ir > choice. > > > My $0.02 worth > > > boyd young > > > sorry I got winded, do not archive. > > >>>>>>>>>>>>> > > > Dennis has a problem with a company that has been in business for a good > while. Dennis' is the first complaint about this company that I am aware > of. > > > john h > > mkIII > > Titus, Alabama - Still working on my first cup of coffee, waiting for > Spring, and Sun and Fun 2015. > > > ------------------------------ > > > This email has been checked for viruses by Avast antivirus software. > www.avast.com > > * > =========== onics.com/Navigator?Kolb-List> =========== =========== om/contribution> =========== > > * > > -- Believe those who are seeking the truth, doubt those who find it. -Andre Gide ________________________________ Message 4 _____________________________________ Time: 10:15:17 AM PST US From: "John Hauck" Subject: RE: Kolb-List: JBM - Inferior Product, Poor Customer Support Perhaps you misinterpreted my mood when I responded to Dennis and Steve's post, which was primarily directed at Steve. I don't feel it's necessary to start advertising Dennis' single complaint to try and shut down JBM. No requirement for me to "relax and take a deep breath". I stay in a pretty relaxed as it is. john h mkIII Titus, Alabama - Low and slow at hauck's holler, Alabama, keeping the fireplace roaring!!!!!! From: owner-kolb-list-server@matronics.com [mailto:owner-kolb-list-server@matronics.com] On Behalf Of b young Sent: Friday, February 20, 2015 10:06 AM Subject: Re: Kolb-List: JBM - Inferior Product, Poor Customer Support john have a second cup of coffee....relax and take a deep breath. Maybe a third cup of coffee. Dennis has had an issue with JBM and stated his complaint in very quiet terms. I know there are 2 sides to every story and the only thing we have heard from JBM is what Dennis=99s responses from the company have been. if JBM wants to join the conversation I would like to hear what they have to say. Only one other individual has mentioned his willingness to avoid business with JBM and the only other thing he has stated he would do is to share with others that there has been ONE complaint. no one has gone out and cut JBM=99s phone or internet line. personally I ran a plumbing business for years. Normally I stayed a few days behind my ability to keep up. when I would have a warrantee call come in,,,, they went to the top of the list. I figured if I did not take care of my past customers, I did not deserve new ones. when those people who had had something go wrong, and I took care of it quickly, and with a smile on my face. they would tell their friends and neighbors. the phone would ring, and soon I would be an extra day behind. Best advertising on earth, word of mouth. seems you have had a good experience, and told other so. if anyone has purchased anything at JBM because of your recommendation, that is good.... Dennis has had the opposite experience, In business you have to take the good with the bad. From Dennis's explanation, I did not think his request to be overboard, and if JBM had responded with a smile and made Dennis Happy, we wouldn=99t be having this discussion. seems Dennis was willing to make another purchase,,, and if JBM would have accepted only $20 profit instead of $30 profit on the item, the world would have been a happier place. instead they canceled his order and decided to take $0.00 profit,( and apparently a little bad press ) and if at least one other will not shop there,,, the net ledger sheet will be a negative number, when compared to what it could have been. sounded to me like it was their choice. My $0.02 worth boyd young sorry I got winded, do not archive. >>>>>>>>>>>>> Dennis has a problem with a company that has been in business for a good while. Dennis' is the first complaint about this company that I am aware of. john h mkIII Titus, Alabama - Still working on my first cup of coffee, waiting for Spring, and Sun and Fun 2015. _____ This email has been checked for viruses by Avast antivirus software. www.avast.com ________________________________ Message 5 _____________________________________ Time: 02:58:17 PM PST US Subject: Kolb-List: Re: JBM - Inferior Product, Poor Customer Support From: "Richard Pike" I bought carb boots from JBM several years ago and they are still doing good, they have some minuscule cracks in their centers, but nothing to worry about. However I do coat all my rubber parts with dielectric grease at installation and at each annual condition inspection. I am very satisfied with JBM parts and will continue to use them. -------- Richard Pike Kolb MKIII N420P (420ldPoops) Kingsport, TN 3TN0 "Living for your own pleasure is the least pleasurable thing a man can do. If his neighbors don't kill him in disgust he will die slowly of boredom and powerlessness." - Joy Davidman Read this topic online here: http://forums.matronics.com/viewtopic.php?p=438539#438539 ________________________________ Message 6 _____________________________________ Time: 03:09:05 PM PST US From: TheWanderingWench Subject: Re: Kolb-List: JBM - Inferior Product, Poor Customer Support First, a disclaimer: I have no doubt that Dennis experienced what he says h e experienced with JBM. I know Dennis and have found him to be an honorable man...and very meticulous when it comes to his flying addiction. I just want to say that I have been using JBM carb boots and miscellaneous other small parts for some time, and have never had any problem with either the items or with JBM. Steve - if you choose to never use JBM, that's one thing. But I whole-heartedly agree with John that to start warning others o ff a company based on one complaint - even if it is totally valid - is hard to justify. Arty TrostSandy, Oregon =C2-www.LessonsFromTheEdge.com/uladventure2009.htm "Life's a daring adventure or nothing" Helen Keller "I refuse to tip toe through life just to arrive safely at death." From: John Hauck To: kolb-list@matronics.com Sent: Friday, February 20, 2015 6:39 AM Subject: RE: Kolb-List: JBM - Inferior Product, Poor Customer Support Whoa! =C2-Dennis has a problem with a company that h as been in business for a good while.=C2- Dennis' is the first complaint about this company that I am aware of. =C2-Steve changes his mind, based on Dennis' one complaint, will not do business with JBM and is going to pas s the word to the members of the RANS List??? =C2-All this based on one c omplaint? =C2-If that is how we do business I would have dropped Kolb 31 years ago when I was building my Ultrastar. =C2-I have been doing busines s with JBM for a long time.=C2- Currently flying with JBM carb boots and SS exhaust springs on my 912ULS. =C2-Maybe we need to back off and take a closer look at the situation before we try to kill a man's business that s eems, for the most part, to be providing customers like me good products. =C2-Just my own personal opinion folks. =C2-john hmkIIITitus, Alabama - Still working on my first cup of coffee, waiting for Spring, and Sun and F un 2015. =C2- =C2- =C2- =C2- Dennis: =C2-=C2-=C2-=C2-=C2- Thanks for the heads-up on this company.=C2- I plan to change the carb s ocks along with other rubber parts at this year's annual.=C2- I will not do business with JBM in light of your experience.=C2- I will also pass yo ur words on to members of the Rans list. =C2-Steve SpenceAuburn Hills, MI former Mk3X ownercurrent S =C2- ________________________________ Message 7 _____________________________________ Time: 08:55:08 PM PST US Subject: Kolb-List: Part 103 legal Firestar? From: "Richard Pike" Spent quite a while looking through the archives tonight, and it is starting to look sort of doubtful, but I thought I'd ask anyway: does anybody, anywhere, know of a Firestar of any vintage that ever actually made the 254 pound weight limit? The reason is that a local pilot has a very early model with a wrecked cage and a good everything else that can be had at a good price, and I am considering starting a new project... Thanks. -------- Richard Pike Kolb MKIII N420P (420ldPoops) Kingsport, TN 3TN0 "Living for your own pleasure is the least pleasurable thing a man can do. If his neighbors don't kill him in disgust he will die slowly of boredom and powerlessness." - Joy Davidman Read this topic online here: http://forums.matronics.com/viewtopic.php?p=438543#438543 ------------------------------------------------------------------------------------- Other Matronics Email List Services ------------------------------------------------------------------------------------- Post A New Message kolb-list@matronics.com UN/SUBSCRIBE http://www.matronics.com/subscription List FAQ http://www.matronics.com/FAQ/Kolb-List.htm Web Forum Interface To Lists http://forums.matronics.com Matronics List Wiki http://wiki.matronics.com Full Archive Search Engine http://www.matronics.com/search 7-Day List Browse http://www.matronics.com/browse/kolb-list Browse Digests http://www.matronics.com/digest/kolb-list Browse Other Lists http://www.matronics.com/browse Live Online Chat! http://www.matronics.com/chat Archive Downloading http://www.matronics.com/archives Photo Share http://www.matronics.com/photoshare Other Email Lists http://www.matronics.com/emaillists Contributions http://www.matronics.com/contribution ------------------------------------------------------------------------------------- These Email List Services are sponsored solely by Matronics and through the generous Contributions of its members.