RV-List Digest Archive

Wed 07/22/09


Total Messages Posted: 19



Today's Message Index:
----------------------
 
     1. 04:54 AM - Re: Customer Service Report - Lightspeed Aviation (Dale Ensing)
     2. 05:09 AM - Re: Customer Service Report - Lightspeed Aviation (Bret Smith)
     3. 06:09 AM - AirVentuRe: Piece of Grass 2009 (bcollinsmn)
     4. 06:53 AM - Re: Lycoming - major overhaul - FAA Requirement? (Mike Robertson)
     5. 07:13 AM - Re: Customer Service Report - Lightspeed Aviation (Bill Boyd)
     6. 08:20 AM - Re: Customer Service Report - Lightspeed Aviation (Michael W Stewart)
     7. 09:13 AM - Re: Customer Service Report - Lightspeed Aviation (Richard Lundin)
     8. 10:52 AM - Re: Customer Service Report - Lightspeed Aviation (John Fasching)
     9. 11:21 AM - Re: Customer Service Report - Lightspeed Aviation (Bill Boyd)
    10. 11:53 AM - Re: Customer Service Report - Lightspeed Aviation (Robin Marks)
    11. 01:08 PM - Re: Customer Service Report - Lightspeed Aviation (Chuck Jensen)
    12. 01:53 PM - Re: Customer Service Report - Lightspeed Aviation (SteinAir, Inc.)
    13. 02:00 PM - Re: Customer Service Report - Lightspeed Aviation (scott bilinski)
    14. 03:42 PM - Re: Customer Service Report - Lightspeed Aviation (Kyle Boatright)
    15. 04:20 PM - Re: Customer Service Report - Lightspeed Aviation (John Jessen)
    16. 04:47 PM - Re: Customer Service Report - Lightspeed Aviation (Kelly McMullen)
    17. 05:18 PM - Re: Customer Service Report - Lightspeed Aviation (thomas sargent)
    18. 10:26 PM - Re: Customer Service Report - Lightspeed Aviation (Tim Olson)
    19. 10:26 PM - Re: Customer Service Report - Lightspeed Aviation (Chris Hand)
 
 
 


Message 1


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    Time: 04:54:55 AM PST US
    From: "Dale Ensing" <densing@carolina.rr.com>
    Subject: Re: Customer Service Report - Lightspeed Aviation
    Thanks Richard. I appreciate hearing things like this for future buying decisions. Dale Ensing do not archive ----- Original Message ----- From: "Richard Crosley" <rcrosley@adelphia.net> Sent: Wednesday, July 22, 2009 1:01 AM Subject: RV-List: Customer Service Report - Lightspeed Aviation > > I want to relay my experience with Lightspeed Aviation customer service. > About three years ago, when I finished my RV8, I was in the market for > headsets. My wife didn't want one that went over her head and messed up > her hair so we got a Lightspeed Mach1. Worked great and she loved it. On > our last breakfast run she dropped the Mach1 on the floor of the airplane, > when she picked it up it got caught on something and pulled the mic off > the boom. I could not find my receipt or any paperwork on the headset. So > I got Lightspeeds phone number off the web site and called their customer > service. I told her we broke it and needed it fixed, she was very nice and > gave me a hardware return number and took my info. They also sent an > email with the same info. I mailed the Mach1 off and got another email > when they received it. Expecting a call with the cost to repair it, I was > surprised to get another email saying it was in the mail back to me and a > tracking number. I week to the day I received, not a repaired headset > but, a new one in a new case at NO charge. I have nothing to do with the > Lightspeed folks but I was so impressed with there product and their > customer service that I thought somebody should know. > > Rich Crosley > RV8 - N948RC - L00 > > >


    Message 2


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    Time: 05:09:38 AM PST US
    From: "Bret Smith" <smithhb@tds.net>
    Subject: Re: Customer Service Report - Lightspeed Aviation
    Rich, I had the same experience with a repair of my 20-3G headsets. Excellent customer service from an excellent company selling excellent products. Bret Smith RV-9A N16BL Blue Ridge, GA www.FlightInnovations.com ----- Original Message ----- From: "Richard Crosley" <rcrosley@adelphia.net> Sent: Wednesday, July 22, 2009 1:01 AM Subject: RV-List: Customer Service Report - Lightspeed Aviation > > I want to relay my experience with Lightspeed Aviation customer service. > About three years ago, when I finished my RV8, I was in the market for > headsets. My wife didn't want one that went over her head and messed up > her hair so we got a Lightspeed Mach1. Worked great and she loved it. On > our last breakfast run she dropped the Mach1 on the floor of the airplane, > when she picked it up it got caught on something and pulled the mic off > the boom. I could not find my receipt or any paperwork on the headset. So > I got Lightspeeds phone number off the web site and called their customer > service. I told her we broke it and needed it fixed, she was very nice and > gave me a hardware return number and took my info. They also sent an > email with the same info. I mailed the Mach1 off and got another email > when they received it. Expecting a call with the cost to repair it, I was > surprised to get another email saying it was in the mail back to me and a > tracking number. I week to the day I received, not a repaired headset > but, a new one in a new case at NO charge. I have nothing to do with the > Lightspeed folks but I was so impressed with there product and their > customer service that I thought somebody should know. > > Rich Crosley > RV8 - N948RC - L00 > > >


    Message 3


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    Time: 06:09:50 AM PST US
    Subject: AirVenture: Piece of Grass 2009
    From: "bcollinsmn" <bob@rvbuildershotline.com>
    List of attendees. http://home.comcast.net/~bcollinsrv7a/eaa/2008/attendees.html Weather had called for perfect skies. Scattered showers now in the forecast for Wednesday. -------- Bob Collins St. Paul, Minn. RV-7A - Running wires http://rvbuildershotline.com Day job: http://minnesota.publicradio.org/collections/special/columns/news_cut/ Read this topic online here: http://forums.matronics.com/viewtopic.php?p=254294#254294


    Message 4


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    Time: 06:53:20 AM PST US
    From: Mike Robertson <mrobert569@hotmail.com>
    Subject: Lycoming - major overhaul - FAA Requirement?
    Actually it is 12 years but treat it the same as the 2000 hour tbo requirem ent. it is mandatory for commercial operations but advisory only for gener al aviation operations. To find the info look in Lycoming service informat ion 1009. Mike Robertson Das Fed From: rveighta@comcast.net Subject: RV-List: Lycoming - major overhaul - FAA Requirement? Listers=2C someone recently told me the FAA requires that Lycoming engines are required to undergo a major overhaul after a maximum of 15 years in service in order for them to be considered airworthy. Anyone aware of a nything like this? I couldn't find this in the archives. Walt Shipley 3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= 3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= 3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= 3D 3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= 3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= 3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= 3D 3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= 3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= 3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= 3D 3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= 3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= 3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= 3D _________________________________________________________________ Bing=99 brings you maps=2C menus=2C and reviews organized in one place. Try it now. http://www.bing.com/search?q=restaurants&form=MLOGEN&publ=WLHMTAG&cre a=TXT_MLOGEN_Local_Local_Restaurants_1x1


    Message 5


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    Time: 07:13:02 AM PST US
    Subject: Re: Customer Service Report - Lightspeed Aviation
    From: Bill Boyd <sportav8r@gmail.com>
    They did the same for me when the stem broke off one side of the mach one inside the custom ear mold. This has happened twice and each time, a prompt replacement with a refurb unit and all new accessories, case, tips, cables - no questions asked. Fabulous service at no cost except one way shipping. They took good care of me on my 15k and 20k ancient ANC headsets, too. Never a charge or a question - just prompt repair of any issue. I'm a longtime customer and can't wait to be a repeat offender with the Zulu series. Bill B. On Wed, Jul 22, 2009 at 8:04 AM, Bret Smith <smithhb@tds.net> wrote: > > Rich, > > I had the same experience with a repair of my 20-3G headsets. Excellent > customer service from an excellent company selling excellent products. > > Bret Smith > RV-9A N16BL > Blue Ridge, GA > www.FlightInnovations.com > > > ----- Original Message ----- From: "Richard Crosley" < > rcrosley@adelphia.net> > To: <rv-list@matronics.com> > Sent: Wednesday, July 22, 2009 1:01 AM > Subject: RV-List: Customer Service Report - Lightspeed Aviation > > >> >> I want to relay my experience with Lightspeed Aviation customer service. >> About three years ago, when I finished my RV8, I was in the market for >> headsets. My wife didn't want one that went over her head and messed up >> her hair so we got a Lightspeed Mach1. Worked great and she loved it. On >> our last breakfast run she dropped the Mach1 on the floor of the airplane, >> when she picked it up it got caught on something and pulled the mic off the >> boom. I could not find my receipt or any paperwork on the headset. So I got >> Lightspeeds phone number off the web site and called their customer service. >> I told her we broke it and needed it fixed, she was very nice and gave me a >> hardware return number and took my info. They also sent an email with the >> same info. I mailed the Mach1 off and got another email when they received >> it. Expecting a call with the cost to repair it, I was surprised to get >> another email saying it was in the mail back to me and a tracking number. I >> week to the day I received, not a repaired headset but, a new one in a new >> case at NO charge. I have nothing to do with the Lightspeed folks but I was >> so impressed with there product and their customer service that I thought >> somebody should know. >> >> Rich Crosley >> RV8 - N948RC - L00 >> >> >> >> >> > >


    Message 6


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    Time: 08:20:08 AM PST US
    Subject: Re: Customer Service Report - Lightspeed Aviation
    From: Michael W Stewart <mike.stewart@us.ibm.com>
    The problem is, over 5 years and 2 headsets, Ive sent mine in 11, yes eleven, times. Ive spent as much on shipping as I paid for em. While they keep fixing em, they keep breaking.. Absolutely lousy construction on the 20-30g's. Junk. Service good. Headsets junk. 2 pair of 30 3g's sitting on the shelf. Mike From: Bill Boyd <sportav8r@gmail.com> To: rv-list@matronics.com Date: 07/22/2009 10:39 AM Subject: Re: RV-List: Customer Service Report - Lightspeed Aviatio n Sent by: owner-rv-list-server@matronics.com They did the same for me when the stem broke off one side of the mach o ne inside the custom ear mold. -This has happened twice and each time, a prompt replacement with a refurb unit and all new accessories, case, ti ps, cables - no questions asked. -Fabulous service at no cost except one way shipping. -They took good care of me on my 15k and 20k ancient ANC headsets, too. Never a charge or a question - just prompt repair of any issue. I'm a longtime customer and can't wait to be a repeat offender with the Zulu series. Bill B. On Wed, Jul 22, 2009 at 8:04 AM, Bret Smith <smithhb@tds.net> wrote: Rich, I had the same experience with a repair of my 20-3G headsets. -Exce llent customer service from an excellent company selling excellent products . Bret Smith RV-9A N16BL Blue Ridge, GA www.FlightInnovations.com ----- Original Message ----- From: "Richard Crosley" < rcrosley@adelphia.net> To: <rv-list@matronics.com> Sent: Wednesday, July 22, 2009 1:01 AM Subject: RV-List: Customer Service Report - Lightspeed Aviation net> I want to relay my experience with Lightspeed Aviation customer serv ice. About three years ago, when I finished my RV8, I was in the market f or headsets. -My wife didn't want one that went over her head and mes sed up her hair so we got a Lightspeed Mach1. -Worked great and she lo ved it. -On our last breakfast run she dropped the Mach1 on the floor of the airplane, when she picked it up it got caught on something and pulle d the mic off the boom. -I could not find my receipt or any paperwor k on the headset. So I got Lightspeeds phone number off the web site and called their customer service. I told her we broke it and needed it fixed, she was very nice and gave me a hardware return number and to ok my info. -They also sent an email with the same info. -I mailed the Mach1 off and got another email when they received it. -Expecting a call with the cost to repair it, I was surprised to get another email say ing it was in the mail back to me and a tracking number. -I week to th e day I received, not a repaired headset but, a new one in a new case at N O charge. -I have nothing to do with the Lightspeed folks but I was so impressed with there product and their customer service that I thoug ht somebody should know. Rich Crosley RV8 - N948RC - L00 ========== get="_blank">http://www.matronics.com/Navigator?RV-List ========== http://forums.matronics.com ========== le, List Admin. ="_blank">http://www.matronics.com/contribution ========== ======================== ============ ======================== ============ ======================== ============ ======================== ============


    Message 7


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    Time: 09:13:19 AM PST US
    From: Richard Lundin <rlundin46@yahoo.com>
    Subject: Re: Customer Service Report - Lightspeed Aviation
    I have a set a friend gave me. They work great and in fact probably have be tter noise reduction than my DC XLs. No problems with the lightspeeds. Rick --- On Wed, 7/22/09, Michael W Stewart <mike.stewart@us.ibm.com> wrote: From: Michael W Stewart <mike.stewart@us.ibm.com> Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation =0AThe problem is, over 5 years and 2 headsets, Ive sent mine in 11, yes el even, times. =0AIve spent as much on shipping as I paid for em. =0AWhile they keep fixing em, they keep breaking. =0AAbsolutely lousy construction on the 20-30g's. Junk. =0AService good. Headsets junk. =0A2 pair of 30 3g's sitting on the shelf. =0AMike =0A =0A =0A =0ABill Boyd ---07/22/2009 10:39:40 AM---They did the same for me when the stem broke off one side of the mach one inside the custom ear mold =0A =0A=0A=0A =0AFrom: =0ABill Boyd <sportav8r@gmail.com>=0A=0A =0ATo: =0Arv-list@matronics.com=0A=0A =0ADate: =0A07/22/2009 10:39 AM=0A=0A =0ASubject: =0ARe: RV-List: Customer Service Report - Lightspeed Aviation=0A=0A =0ASent by: =0Aowner-rv-list-server@matronics.com=0A=0A =0A =0A =0AThey did the same for me when the stem broke off one side of the mach on e inside the custom ear mold. -This has happened twice and each time, a p rompt replacement with a refurb unit and all new accessories, case, tips, c ables - no questions asked. -Fabulous service at no cost except one way s hipping. -They took good care of me on my 15k and 20k ancient ANC headset s, too. Never a charge or a question - just prompt repair of any issue. =0A =0AI'm a longtime customer and can't wait to be a repeat offender with the Zulu series. =0A =0ABill B. =0A =0AOn Wed, Jul 22, 2009 at 8:04 AM, Bret Smith <smithhb@tds.net> wrote:=0A- =0A =0ARich, =0A =0AI had the same experience with a repair of my 20-3G headsets. -Excelle nt customer service from an excellent company selling excellent products. =0A =0ABret Smith =0ARV-9A N16BL =0ABlue Ridge, GA =0Awww.FlightInnovations.com =0A =0A =0A =0A----- Original Message ----- From: "Richard Crosley" <rcrosley@adelphia. net> =0ATo: <rv-list@matronics.com> =0ASent: Wednesday, July 22, 2009 1:01 AM =0ASubject: RV-List: Customer Service Report - Lightspeed Aviation =0A =0A =0A =0AI want to relay my experience with Lightspeed Aviation customer service. About three years ago, when I finished my RV8, I was in the market for hea dsets. -My wife didn't want one that went over her head and messed -up her hair so we got a Lightspeed Mach1. -Worked great and she loved it. -On our last breakfast run she dropped the Mach1 on the floor of the airp lane, when she picked it up it got caught on something and pulled the mic o ff the boom. -I could not find my receipt or any paperwork on the headset . So I got Lightspeeds phone number off the web site and called their custo mer service. I told her we broke it and needed it fixed, she was very nice and gave me a hardware return number and took my info. -They also sent an email with the same info. -I mailed the Mach1 off and got another email when they received it. -Expecting a call with the cost to repair it, I wa s surprised to get another email saying it was in the mail back to me and a tracking number. -I week to the day I received, not a repaired headset b ut, a new one in a new case at NO charge. -I have nothing to do with the Lightspeed folks but I was so impressed with there product and their custom er service that I thought somebody should know. =0A =0ARich Crosley =0ARV8 - N948RC - L00 =0A =0A =0A =0A =0A =0A =0A========== =0Aget="_blank">http://www.matronics.com/Navigator?RV-List =0A========== =0Ahttp://forums.matronics.com =0A========== =0Ale, List Admin. =0A="_blank">http://www.matronics.com/contribution =0A========== =0A =0A =0A=0A =0A =0A =0A======================== ============ =0A?RV-List">http://www.matronics.com/Navigator?RV-List =0A======================== ============ =0Au>http://forums.matronics.com =0A======================== ============ =0Aion">http://www.matronics.com/contribution =0A======================== ============ =0A =0A =0A =0A=0A=0A=0A


    Message 8


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    Time: 10:52:10 AM PST US
    From: "John Fasching" <n1cxo320@salidaco.com>
    Subject: Re: Customer Service Report - Lightspeed Aviation
    That'f fine. Just a few hours ago my Lightspeed 30G headset became wildly intermittent, two day before I wanted to use it to fly to Oshkosh. The wires at the top of the battery compartment seem to be at fault...if wiggled the unit works, but only until it is slightly jossled again...this is the SECOND time this has happened on this 30G Lightspeed headset with the same symptoms both times. It was repaired by the company the first time it failed. It seems there is some basic flaw in how those wires hook up inside the unit. Naturally this would have to happed just as I was going to make the 6.5-hr flight to OSH. I like the unit, but the same failure TWICE? I am going to have to look at Bose I guess. John at Salida, CO ----- Original Message ----- From: "Richard Crosley" <rcrosley@adelphia.net> Sent: Tuesday, July 21, 2009 11:01 PM Subject: RV-List: Customer Service Report - Lightspeed Aviation > > I want to relay my experience with Lightspeed Aviation customer service. > About three years ago, when I finished my RV8, I was in the market for > headsets. My wife didn't want one that went over her head and messed up > her hair so we got a Lightspeed Mach1. Worked great and she loved it. On > our last breakfast run she dropped the Mach1 on the floor of the airplane, > when she picked it up it got caught on something and pulled the mic off > the boom. I could not find my receipt or any paperwork on the headset. So > I got Lightspeeds phone number off the web site and called their customer > service. I told her we broke it and needed it fixed, she was very nice and > gave me a hardware return number and took my info. They also sent an > email with the same info. I mailed the Mach1 off and got another email > when they received it. Expecting a call with the cost to repair it, I was > surprised to get another email saying it was in the mail back to me and a > tracking number. I week to the day I received, not a repaired headset > but, a new one in a new case at NO charge. I have nothing to do with the > Lightspeed folks but I was so impressed with there product and their > customer service that I thought somebody should know. > > Rich Crosley > RV8 - N948RC - L00 > > >


    Message 9


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    Time: 11:21:34 AM PST US
    Subject: Re: Customer Service Report - Lightspeed Aviation
    From: Bill Boyd <sportav8r@gmail.com>
    Any bad press on the Zulu's so far? Bill B On Wed, Jul 22, 2009 at 1:34 PM, John Fasching <n1cxo320@salidaco.com>wrote: > > That'f fine. Just a few hours ago my Lightspeed 30G headset became wildly > intermittent, two day before I wanted to use it to fly to Oshkosh. The wires > at the top of the battery compartment seem to be at fault...if wiggled the > unit works, but only until it is slightly jossled again...this is the SECOND > time this has happened on this 30G Lightspeed headset with the same symptoms > both times. It was repaired by the company the first time it failed. It > seems there is some basic flaw in how those wires hook up inside the unit. > Naturally this would have to happed just as I was going to make the 6.5-hr > flight to OSH. I like the unit, but the same failure TWICE? I am going to > have to look at Bose I guess. > > John at Salida, CO > ----- Original Message ----- From: "Richard Crosley" < > rcrosley@adelphia.net> > To: <rv-list@matronics.com> > Sent: Tuesday, July 21, 2009 11:01 PM > Subject: RV-List: Customer Service Report - Lightspeed Aviation > > >> >> I want to relay my experience with Lightspeed Aviation customer service. >> About three years ago, when I finished my RV8, I was in the market for >> headsets. My wife didn't want one that went over her head and messed up >> her hair so we got a Lightspeed Mach1. Worked great and she loved it. On >> our last breakfast run she dropped the Mach1 on the floor of the airplane, >> when she picked it up it got caught on something and pulled the mic off the >> boom. I could not find my receipt or any paperwork on the headset. So I got >> Lightspeeds phone number off the web site and called their customer service. >> I told her we broke it and needed it fixed, she was very nice and gave me a >> hardware return number and took my info. They also sent an email with the >> same info. I mailed the Mach1 off and got another email when they received >> it. Expecting a call with the cost to repair it, I was surprised to get >> another email saying it was in the mail back to me and a tracking number. I >> week to the day I received, not a repaired headset but, a new one in a new >> case at NO charge. I have nothing to do with the Lightspeed folks but I was >> so impressed with there product and their customer service that I thought >> somebody should know. >> >> Rich Crosley >> RV8 - N948RC - L00 >> >> >> >> >> > >


    Message 10


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    Time: 11:53:00 AM PST US
    Subject: Customer Service Report - Lightspeed Aviation
    From: "Robin Marks" <robin1@mrmoisture.com>
    I own the Bose (and several Lightspeed, 30G & 3 Denali's) If I had to do it again I would give the Zulu a try. My Bose are nice for sure but so are the Zulu's. ave a few $ and get a few extra features. Robin Do Not Archive From: owner-rv-list-server@matronics.com [mailto:owner-rv-list-server@matronics.com] On Behalf Of Bill Boyd Sent: Wednesday, July 22, 2009 11:19 AM Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation Any bad press on the Zulu's so far? Bill B On Wed, Jul 22, 2009 at 1:34 PM, John Fasching <n1cxo320@salidaco.com> wrote: That'f fine. Just a few hours ago my Lightspeed 30G headset became wildly intermittent, two day before I wanted to use it to fly to Oshkosh. The wires at the top of the battery compartment seem to be at fault...if wiggled the unit works, but only until it is slightly jossled again...this is the SECOND time this has happened on this 30G Lightspeed headset with the same symptoms both times. It was repaired by the company the first time it failed. It seems there is some basic flaw in how those wires hook up inside the unit. Naturally this would have to happed just as I was going to make the 6.5-hr flight to OSH. I like the unit, but the same failure TWICE? I am going to have to look at Bose I guess. John at Salida, CO ----- Original Message ----- From: "Richard Crosley" <rcrosley@adelphia.net> Sent: Tuesday, July 21, 2009 11:01 PM Subject: RV-List: Customer Service Report - Lightspeed Aviation I want to relay my experience with Lightspeed Aviation customer service. About three years ago, when I finished my RV8, I was in the market for headsets. My wife didn't want one that went over her head and messed up her hair so we got a Lightspeed Mach1. Worked great and she loved it. On our last breakfast run she dropped the Mach1 on the floor of the airplane, when she picked it up it got caught on something and pulled the mic off the boom. I could not find my receipt or any paperwork on the headset. So I got Lightspeeds phone number off the web site and called their customer service. I told her we broke it and needed it fixed, she was very nice and gave me a hardware return number and took my info. They also sent an email with the same info. I mailed the Mach1 off and got another email when they received it. Expecting a call with the cost to repair it, I was surprised to get another email saying it was in the mail back to me and a tracking number. I week to the day I received, not a repaired headset but, a new one in a new case at NO charge. I have nothing to do with the Lightspeed folks but I was so impressed with there product and their customer service that I thought somebody should know. Rich Crosley RV8 - N948RC - L00 get="_blank">http://www.matronics.com/Navigator?RV-List http://forums.matronics.com le, List Admin. ="_blank">http://www.matronics.com/contribution


    Message 11


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    Time: 01:08:59 PM PST US
    Subject: Customer Service Report - Lightspeed Aviation
    From: "Chuck Jensen" <cjensen@dts9000.com>
    I have both, two 30s and 2 Zulus. I like the Zulus a good bit better. Sound quality isn't much different, but the lighter clamping pressure of the Zulus is a big deal and the controls are, ergonomically, a little more cleaned up. I'm going to install the panel powered connection to get away from the batteries and will probably trade in one of the 30s for a panel powered Zulu. The Zulus are definitely a step up, but whether it is worth the extra money is based on the thickness of the wallet. Chuck Jensen -----Original Message----- From: owner-rv-list-server@matronics.com [mailto:owner-rv-list-server@matronics.com]On Behalf Of Robin Marks Sent: Wednesday, July 22, 2009 2:47 PM Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation I own the Bose (and several Lightspeed, 30G & 3 Denali's) If I had to do it again I would give the Zulu a try. My Bose are nice for sure but so are the Zulu's. ave a few $ and get a few extra features. Robin Do Not Archive From: owner-rv-list-server@matronics.com [mailto:owner-rv-list-server@matronics.com] On Behalf Of Bill Boyd Sent: Wednesday, July 22, 2009 11:19 AM Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation Any bad press on the Zulu's so far? Bill B On Wed, Jul 22, 2009 at 1:34 PM, John Fasching < n1cxo320@salidaco.com> wrote: That'f fine. Just a few hours ago my Lightspeed 30G headset became wildly intermittent, two day before I wanted to use it to fly to Oshkosh. The wires at the top of the battery compartment seem to be at fault...if wiggled the unit works, but only until it is slightly jossled again...this is the SECOND time this has happened on this 30G Lightspeed headset with the same symptoms both times. It was repaired by the company the first time it failed. It seems there is some basic flaw in how those wires hook up inside the unit. Naturally this would have to happed just as I was going to make the 6.5-hr flight to OSH. I like the unit, but the same failure TWICE? I am going to have to look at Bose I guess. John at Salida, CO ----- Original Message ----- From: "Richard Crosley" < rcrosley@adelphia.net> Sent: Tuesday, July 21, 2009 11:01 PM Subject: RV-List: Customer Service Report - Lightspeed Aviation rcrosley@adelphia.net> I want to relay my experience with Lightspeed Aviation customer service. About three years ago, when I finished my RV8, I was in the market for headsets. My wife didn't want one that went over her head and messed up her hair so we got a Lightspeed Mach1. Worked great and she loved it. On our last breakfast run she dropped the Mach1 on the floor of the airplane, when she picked it up it got caught on something and pulled the mic off the boom. I could not find my receipt or any paperwork on the headset. So I got Lightspeeds phone number off the web site and called their customer service. I told her we broke it and needed it fixed, she was very nice and gave me a hardware return number and took my info. They also sent an email with the same info. I mailed the Mach1 off and got another email when they received it. Expecting a call with the cost to repair it, I was surprised to get another email saying it was in the mail back to me and a tracking number. I week to the day I received, not a repaired headset but, a new one in a new case at NO charge. I have nothing to do with the Lightspeed folks but I was so impressed with there product and their customer service that I thought somebody should know. Rich Crosley RV8 - N948RC - L00 get="_blank">http://www.matronics.com/Navigator?RV-List http://forums.matronics.com le, List Admin. ="_blank">http://www.matronics.com/contribution http://www.matronics.com/Navigator?RV-List http://forums.matronics.com http://www.matronics.com/contribution


    Message 12


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    Time: 01:53:53 PM PST US
    From: "SteinAir, Inc." <stein@steinair.com>
    Subject: Customer Service Report - Lightspeed Aviation
    There is no doubt that Lightspeed has fantastic customer support. The issue is that even though the service is great, our experience has been that we've used it more than we should need to. My thought is I would rather have a product that didn't need frequent service (even if that service is great)...I'd rather pay a bit more to not have to worry about service. The Bose aren't perfect and they are darned expensive, but we also did try the Zulu's out as well and I've settled back on the Bose as being my personal favorite. My 2 cents as usual. Cheers, Stein _________________________________________ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you receive this in error, please contact the sender and delete the material from any computer. -----Original Message----- From: owner-rv-list-server@matronics.com [mailto:owner-rv-list-server@matronics.com]On Behalf Of Chuck Jensen Sent: Wednesday, July 22, 2009 3:05 PM To: rv-list@matronics.com Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation I have both, two 30s and 2 Zulus. I like the Zulus a good bit better. Sound quality isn't much different, but the lighter clamping pressure of the Zulus is a big deal and the controls are, ergonomically, a little more cleaned up. I'm going to install the panel powered connection to get away from the batteries and will probably trade in one of the 30s for a panel powered Zulu. The Zulus are definitely a step up, but whether it is worth the extra money is based on the thickness of the wallet. Chuck Jensen -----Original Message----- From: owner-rv-list-server@matronics.com [mailto:owner-rv-list-server@matronics.com]On Behalf Of Robin Marks Sent: Wednesday, July 22, 2009 2:47 PM To: rv-list@matronics.com Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation I own the Bose (and several Lightspeed, 30G & 3 Denalis) If I had to do it again I would give the Zulu a try. My Bose are nice for sure but so are the Zulus. ave a few $ and get a few extra features. Robin Do Not Archive From: owner-rv-list-server@matronics.com [mailto:owner-rv-list-server@matronics.com] On Behalf Of Bill Boyd Sent: Wednesday, July 22, 2009 11:19 AM To: rv-list@matronics.com Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation Any bad press on the Zulu's so far? Bill B On Wed, Jul 22, 2009 at 1:34 PM, John Fasching <n1cxo320@salidaco.com> wrote: That'f fine. Just a few hours ago my Lightspeed 30G headset became wildly intermittent, two day before I wanted to use it to fly to Oshkosh. The wires at the top of the battery compartment seem to be at fault...if wiggled the unit works, but only until it is slightly jossled again...this is the SECOND time this has happened on this 30G Lightspeed headset with the same symptoms both times. It was repaired by the company the first time it failed. It seems there is some basic flaw in how those wires hook up inside the unit. Naturally this would have to happed just as I was going to make the 6.5-hr flight to OSH. I like the unit, but the same failure TWICE? I am going to have to look at Bose I guess. John at Salida, CO ----- Original Message ----- From: "Richard Crosley" <rcrosley@adelphia.net> To: <rv-list@matronics.com> Sent: Tuesday, July 21, 2009 11:01 PM Subject: RV-List: Customer Service Report - Lightspeed Aviation I want to relay my experience with Lightspeed Aviation customer service. About three years ago, when I finished my RV8, I was in the market for headsets. My wife didn't want one that went over her head and messed up her hair so we got a Lightspeed Mach1. Worked great and she loved it. On our last breakfast run she dropped the Mach1 on the floor of the airplane, when she picked it up it got caught on something and pulled the mic off the boom. I could not find my receipt or any paperwork on the headset. So I got Lightspeeds phone number off the web site and called their customer service. I told her we broke it and needed it fixed, she was very nice and gave me a hardware return number and took my info. They also sent an email with the same info. I mailed the Mach1 off and got another email when they received it. Expecting a call with the cost to repair it, I was surprised to get another email saying it was in the mail back to me and a tracking number. I week to the day I received, not a repaired headset but, a new one in a new case at NO charge. I have nothing to do with the Lightspeed folks but I was so impressed with there product and their customer service that I thought somebody should know. Rich Crosley RV8 - N948RC - L00 ========== get="_blank">http://www.matronics.com/Navigator?RV-List ========== http://forums.matronics.com ========== le, List Admin. ="_blank">http://www.matronics.com/contribution ========== http://www.matronics.com/Navigator?RV-Listhttp://forums.matronics.comhttp: //www.matronics.com/contribution href="http://www.matronics.com/Navigator?RV-List">http://www.matronics.com/N avigator?RV-List href="http://forums.matronics.com">http://forums.matronics.com href="http://www.matronics.com/contribution">http://www.matronics.com/c


    Message 13


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    Time: 02:00:09 PM PST US
    From: scott bilinski <rv8a2001@yahoo.com>
    Subject: Customer Service Report - Lightspeed Aviation
    I must say Lightspeed has the best customer service I have ever experienced , all repairs free! I am just disapointed that I needed their customer serv ice so often (2 head sets 4 repairs), kind of a love hate relationship. On the up side the head sets have been rock solid for the last 2 years! =C2- Oh they will also send you the parts to do your own repairs for free! Scott RV-8a --- On Wed, 7/22/09, Chuck Jensen <cjensen@dts9000.com> wrote: From: Chuck Jensen <cjensen@dts9000.com> Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation _filtered #yiv1686163601 { font-family:Cambria Math;} _filtered #yiv1686163601 { font-family:Calibri;} _filtered #yiv1686163601 { font-family:Tahoma;} _filtered #yiv1686163601 { font-family:Consolas;} _filtered #yiv1686163601 {margin:1.0in 1.0in 1.0in 1.0in;} #yiv1686163601 P.MsoNormal { MARGIN:0in 0in 0pt;FONT-FAMILY:"Times New Roman", "serif";FONT-SIZE:12pt;} #yiv1686163601 LI.MsoNormal { MARGIN:0in 0in 0pt;FONT-FAMILY:"Times New Roman", "serif";FONT-SIZE:12pt;} #yiv1686163601 DIV.MsoNormal { MARGIN:0in 0in 0pt;FONT-FAMILY:"Times New Roman", "serif";FONT-SIZE:12pt;} #yiv1686163601 A:link { COLOR:blue;TEXT-DECORATION:underline;} #yiv1686163601 SPAN.MsoHyperlink { COLOR:blue;TEXT-DECORATION:underline;} #yiv1686163601 A:visited { COLOR:purple;TEXT-DECORATION:underline;} #yiv1686163601 SPAN.MsoHyperlinkFollowed { COLOR:purple;TEXT-DECORATION:underline;} #yiv1686163601 PRE { MARGIN:0in 0in 0pt;FONT-FAMILY:"Courier New";FONT-SIZE:10pt;} #yiv1686163601 SPAN.HTMLPreformattedChar { FONT-FAMILY:Consolas;} #yiv1686163601 SPAN.EmailStyle19 { FONT-FAMILY:"Calibri", "sans-serif";COLOR:#1f497d;} #yiv1686163601 .MsoChpDefault { } #yiv1686163601 DIV.Section1 { } I have both, two 30s and 2 Zulus.=C2- I like the Zulus a good bit better. =C2- Sound quality isn't much different, but the lighter clamping pressur e of the Zulus is a big deal and the controls are, ergonomically, a little more cleaned up.=C2- I'm going to install the panel powered connection to get away from the batteries and will probably trade in one of the 30s for a panel powered Zulu. The Zulus are definitely a step up, but whether it is worth the extra money is based on the thickness of the wallet. Chuck Jensen =C2- -----Original Message----- From: owner-rv-list-server@matronics.com [mailto:owner-rv-list-server@matro nics.com]On Behalf Of Robin Marks Sent: Wednesday, July 22, 2009 2:47 PM Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation I own the Bose (and several Lightspeed, 30G & 3 Denali=99s) If I had to do it again I would give the Zulu a try. My Bose are nice for sure but s o are the Zulu=99s. ave a few $ and get a few extra features. =C2- Robin Do Not Archive =C2- From: owner-rv-list-server@matronics.com [mailto:owner-rv-list-server@matro nics.com] On Behalf Of Bill Boyd Sent: Wednesday, July 22, 2009 11:19 AM Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation =C2- Any bad press on the Zulu's so far? =C2- Bill B On Wed, Jul 22, 2009 at 1:34 PM, John Fasching <n1cxo320@salidaco.com> wrot e: That'f fine. Just a few hours ago my Lightspeed 30G headset became wildly i ntermittent, two day before I wanted to use it to fly to Oshkosh. The wires at the top of the battery compartment seem to be at fault...if wiggled the unit works, but only until it is slightly jossled again...this is the SECO ND time this has happened on this 30G Lightspeed headset with the same symp toms both times. It was repaired by the company the first time it failed. I t seems there is some basic flaw in how those wires hook up inside the unit . Naturally this would have to happed just as I was going to make the 6.5-h r flight to OSH. I like the unit, but the same failure TWICE? I am going to have to look at Bose I guess. John at Salida, CO ----- Original Message ----- From: "Richard Crosley" <rcrosley@adelphia.net > Sent: Tuesday, July 21, 2009 11:01 PM Subject: RV-List: Customer Service Report - Lightspeed Aviation I want to relay my experience with Lightspeed Aviation customer service. Ab out three years ago, when I finished my RV8, I was in the market for headse ts. =C2-My wife didn't want one that went over her head and messed =C2- up her hair so we got a Lightspeed Mach1. =C2-Worked great and she loved it. =C2-On our last breakfast run she dropped the Mach1 on the floor of t he airplane, when she picked it up it got caught on something and pulled th e mic off the boom. =C2-I could not find my receipt or any paperwork on t he headset. So I got Lightspeeds phone number off the web site and called t heir customer service. I told her we broke it and needed it fixed, she was very nice and gave me a hardware return number and took my info. =C2-They also sent an email with the same info. =C2-I mailed the Mach1 off and go t another email when they received it. =C2-Expecting a call with the cost to repair it, I was surprised to get another email saying it was in the ma il back to me and a tracking number. =C2-I week to the day I received, not a repaired headse t but, a new one in a new case at NO charge. =C2-I have nothing to do wit h the Lightspeed folks but I was so impressed with there product and their customer service that I thought somebody should know. Rich Crosley RV8 - N948RC - L00 =C2- get="_blank">http://www.matronics.com/Navigator?RV-List http://forums.matronics.com le, List Admin. ="_blank">http://www.matronics.com/contribution =C2- =C2- =C2-http://www.matronics.com/Navigator?RV-Listhttp://forums .matronics.comhttp://www.matronics.com/contribution =C2- href="http://www.matronics.com/Navigator?RV-List">http://www.matronics.co m/Navigator?RV-List href="http://forums.matronics.com">http://forums.matronics.com href="http://www.matronics.com/contribution">http://www.matronics.com/c =0A=0A=0A


    Message 14


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    Time: 03:42:21 PM PST US
    From: "Kyle Boatright" <kboatright1@comcast.net>
    Subject: Re: Customer Service Report - Lightspeed Aviation
    I sent my 25XL's back to Lightspeed last week for probably their 5th repair in 8 years. Their service is good. Their product reliability isn't. In the 5 trips to Lightspeed, I've never *broken* the headsets. Each time, they just stopped working properly. My guess is that the electronics in their headsets may not do well in a humid environment. Anyway, when I was talking with their tech support folks the other day, I asked if their more recent models were more reliable. The answer was yes, and that if I was interested, I should just go into their trade-up program and move to Zulu's. I told him that I had already spent $550 for the 25XL's which I'm happy with when they work and that I just couldn't see spending another $550 to upgrade to a product that *may* be what the 25XL's should have been... Mind you, I like Lightspeed, it is just frustrating when an expensive item isn't an expensive, RELIABLE item... KB ----- Original Message ----- From: scott bilinski To: rv-list@matronics.com Sent: Wednesday, July 22, 2009 4:57 PM Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation I must say Lightspeed has the best customer service I have ever experienced, all repairs free! I am just disapointed that I needed their customer service so often (2 head sets 4 repairs), kind of a love hate relationship. On the up side the head sets have been rock solid for the last 2 years! Oh they will also send you the parts to do your own repairs for free! Scott RV-8a --- On Wed, 7/22/09, Chuck Jensen <cjensen@dts9000.com> wrote: From: Chuck Jensen <cjensen@dts9000.com> Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation To: rv-list@matronics.com Date: Wednesday, July 22, 2009, 1:04 PM I have both, two 30s and 2 Zulus. I like the Zulus a good bit better. Sound quality isn't much different, but the lighter clamping pressure of the Zulus is a big deal and the controls are, ergonomically, a little more cleaned up. I'm going to install the panel powered connection to get away from the batteries and will probably trade in one of the 30s for a panel powered Zulu. The Zulus are definitely a step up, but whether it is worth the extra money is based on the thickness of the wallet. Chuck Jensen -----Original Message----- From: owner-rv-list-server@matronics.com [mailto:owner-rv-list-server@matronics.com]On Behalf Of Robin Marks Sent: Wednesday, July 22, 2009 2:47 PM To: rv-list@matronics.com Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation I own the Bose (and several Lightspeed, 30G & 3 Denali=99s) If I had to do it again I would give the Zulu a try. My Bose are nice for sure but so are the Zulu=99s. ave a few $ and get a few extra features. Robin Do Not Archive From: owner-rv-list-server@matronics.com [mailto:owner-rv-list-server@matronics.com] On Behalf Of Bill Boyd Sent: Wednesday, July 22, 2009 11:19 AM To: rv-list@matronics.com Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation Any bad press on the Zulu's so far? Bill B On Wed, Jul 22, 2009 at 1:34 PM, John Fasching <n1cxo320@salidaco.com> wrote: <n1cxo320@salidaco.com> That'f fine. Just a few hours ago my Lightspeed 30G headset became wildly intermittent, two day before I wanted to use it to fly to Oshkosh. The wires at the top of the battery compartment seem to be at fault...if wiggled the unit works, but only until it is slightly jossled again...this is the SECOND time this has happened on this 30G Lightspeed headset with the same symptoms both times. It was repaired by the company the first time it failed. It seems there is some basic flaw in how those wires hook up inside the unit. Naturally this would have to happed just as I was going to make the 6.5-hr flight to OSH. I like the unit, but the same failure TWICE? I am going to have to look at Bose I guess. John at Salida, CO ----- Original Message ----- From: "Richard Crosley" <rcrosley@adelphia.net> To: <rv-list@matronics.com> Sent: Tuesday, July 21, 2009 11:01 PM Subject: RV-List: Customer Service Report - Lightspeed Aviation <rcrosley@adelphia.net> I want to relay my experience with Lightspeed Aviation customer service. About three years ago, when I finished my RV8, I was in the market for headsets. My wife didn't want one that went over her head and messed up her hair so we got a Lightspeed Mach1. Worked great and she loved it. On our last breakfast run she dropped the Mach1 on the floor of the airplane, when she picked it up it got caught on something and pulled the mic off the boom. I could not find my receipt or any paperwork on the headset. So I got Lightspeeds phone number off the web site and called their customer service. I told her we broke it and needed it fixed, she was very nice and gave me a hardware return number and took my info. They also sent an email with the same info. I mailed the Mach1 off and got another email when they received it. Expecting a call with the cost to repair it, I was surprised to get another email saying it was in the mail back to me and a tracking number. I week to the day I received, not a repaired headset but, a new one in a new case at NO charge. I have nothing to do with the Lightspeed folks but I was so impressed with there product and their customer service that I thought somebody should know. Rich Crosley RV8 - N948RC - L00 ========== get="_blank">http://www.matronics.com/Navigator?RV-List ========== http://forums.matronics.com ========== le, List Admin. ="_blank">http://www.matronics.com/contribution ========== http://www.matronics.com/Navigator?RV-Listhttp://forums.matronics.comhttp ://www.matronics.com/contribution href="http://www.matronics.com/Navigator?RV-List">http://www.matronics. com/Navigator?RV-List href="http://forums.matronics.com">http://forums.matronics.com href="http://www.matronics.com/contribution">http://www.matronics.com/c t=_blank rel=nofollow>http://www.matronics.com/Navigator?RV-List =nofollow>http://forums.matronics.com blank rel=nofollow>http://www.matronics.com/contribution


    Message 15


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    Time: 04:20:14 PM PST US
    From: John Jessen <n212pj@gmail.com>
    Subject: Re: Customer Service Report - Lightspeed Aviation
    I was thinking about the Zulu over the Bose. Why did you chose the latter? On Jul 22, 2009, at 1:46 PM, "SteinAir, Inc." <stein@steinair.com> wrote: > There is no doubt that Lightspeed has fantastic customer support. > The issue is that even though the service is great, our experience > has been that we've used it more than we should need to. My thought > is I would rather have a product that didn't need frequent service > (even if that service is great)...I'd rather pay a bit more to not > have to worry about service. The Bose aren't perfect and they are > darned expensive, but we also did try the Zulu's out as well and > I've settled back on the Bose as being my personal favorite. > > My 2 cents as usual. > > Cheers, > Stein > > _________________________________________ > The information transmitted is intended only for the person or > entity to which it is addressed and may contain confidential and/or > privileged material. Any review, retransmission, dissemination or > other use of, or taking of any action in reliance upon, this > information by persons or entities other than the intended recipient > is prohibited. If you receive this in error, please contact the > sender and delete the material from any computer. > > > -----Original Message----- > From: owner-rv-list-server@matronics.com [mailto:owner-rv-list- > server@matronics.com]On Behalf Of Chuck Jensen > Sent: Wednesday, July 22, 2009 3:05 PM > To: rv-list@matronics.com > Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation > > I have both, two 30s and 2 Zulus. I like the Zulus a good bit > better. Sound quality isn't much different, but the lighter > clamping pressure of the Zulus is a big deal and the controls are, > ergonomically, a little more cleaned up. I'm going to install the > panel powered connection to get away from the batteries and will > probably trade in one of the 30s for a panel powered Zulu. > The Zulus are definitely a step up, but whether it is worth the > extra money is based on the thickness of the wallet. > > Chuck Jensen > > > -----Original Message----- > From: owner-rv-list-server@matronics.com [mailto:owner-rv-list- > server@matronics.com]On Behalf Of Robin Marks > Sent: Wednesday, July 22, 2009 2:47 PM > To: rv-list@matronics.com > Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation > > I own the Bose (and several Lightspeed, 30G & 3 Denali=99s) If I had t > o do it again I would give the Zulu a try. My Bose are nice for sure > but so are the Zulu=99s. ave a few $ and get a few extra features. > > > Robin > > Do Not Archive > > > From: owner-rv-list-server@matronics.com [mailto:owner-rv-list- > server@matronics.com] On Behalf Of Bill Boyd > Sent: Wednesday, July 22, 2009 11:19 AM > To: rv-list@matronics.com > Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation > > > Any bad press on the Zulu's so far? > > > Bill B > > On Wed, Jul 22, 2009 at 1:34 PM, John Fasching > <n1cxo320@salidaco.com> wrote: > > > That'f fine. Just a few hours ago my Lightspeed 30G headset became > wildly intermittent, two day before I wanted to use it to fly to > Oshkosh. The wires at the top of the battery compartment seem to be > at fault...if wiggled the unit works, but only until it is slightly > jossled again...this is the SECOND time this has happened on this > 30G Lightspeed headset with the same symptoms both times. It was > repaired by the company the first time it failed. It seems there is > some basic flaw in how those wires hook up inside the unit. > Naturally this would have to happed just as I was going to make the > 6.5-hr flight to OSH. I like the unit, but the same failure TWICE? I > am going to have to look at Bose I guess. > > John at Salida, CO > > > ----- Original Message ----- From: "Richard Crosley" <rcrosley@adelphia.net > > > To: <rv-list@matronics.com> > > Sent: Tuesday, July 21, 2009 11:01 PM > > > Subject: RV-List: Customer Service Report - Lightspeed Aviation > > <rcrosley@adelphia.net > > > > I want to relay my experience with Lightspeed Aviation customer > service. About three years ago, when I finished my RV8, I was in the > market for headsets. My wife didn't want one that went over her > head and messed up her hair so we got a Lightspeed Mach1. Worked > great and she loved it. On our last breakfast run she dropped the > Mach1 on the floor of the airplane, when she picked it up it got > caught on something and pulled the mic off the boom. I could not > find my receipt or any paperwork on the headset. So I got > Lightspeeds phone number off the web site and called their customer > service. I told her we broke it and needed it fixed, she was very > nice and gave me a hardware return number and took my info. They > also sent an email with the same info. I mailed the Mach1 off and > got another email when they received it. Expecting a call with the > cost to repair it, I was surprised to get another email saying it > was in the mail back to me and a tracking number. I week to the day > I received, not a repaired headset but, a new one in a new case at > NO charge. I have nothing to do with the Lightspeed folks but I was > so impressed with there product and their customer service that I > thought somebody should know. > > Rich Crosley > RV8 - N948RC - L00 > > > ========== > get="_blank">http://www.matronics.com/Navigator?RV-List > ========== > http://forums.matronics.com > ========== > le, List Admin. > ="_blank">http://www.matronics.com/contribution > ========== > > > http://www.matronics.com/Navigator?RV-List > http://forums.matronics.com > http://www.matronics.com/contribution > > > href="http://www.matronics.com/Navigator?RV-List">http://www.matronics.c om/Navigator?RV-List > href="http://forums.matronics.com">http://forums.matronics.com > href="http://www.matronics.com/contribution">http:// > www.matronics.com/c > > > href="http://www.matronics.com/Navigator?RV-List">http://www.matronics.c om/Navigator?RV-List > href="http://forums.matronics.com">http://forums.matronics.com > href="http://www.matronics.com/contribution">http:// > www.matronics.com/c > >


    Message 16


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    Time: 04:47:04 PM PST US
    From: Kelly McMullen <kellym@aviating.com>
    Subject: Re: Customer Service Report - Lightspeed Aviation
    I chose the Bose because it is lighter, less clamping force, just a touch more comfortable. I like the Zulu, but decided I didn't want two different headsets, and wife wanted Bose. John Jessen wrote: > I was thinking about the Zulu over the Bose. Why did you chose the latter? > > > > On Jul 22, 2009, at 1:46 PM, "SteinAir, Inc." <stein@steinair.com > <mailto:stein@steinair.com>> wrote: > >> There is no doubt that Lightspeed has fantastic customer support. The >> issue is that even though the service is great, our experience has >> been that we've used it more than we should need to. My thought is I >> would rather have a product that didn't need frequent service (even if >> that service is great)...I'd rather pay a bit more to not have to >> worry about service. The Bose aren't perfect and they are darned >> expensive, but we also did try the Zulu's out as well and I've settled >> back on the Bose as being my personal favorite. >> >> My 2 cents as usual. >> >> Cheers, >> Stein >>


    Message 17


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    Time: 05:18:43 PM PST US
    Subject: Re: Customer Service Report - Lightspeed Aviation
    From: thomas sargent <sarg314@gmail.com>
    Something I've always wondered about; The Bose appears to have a metalic bridge. Doesn't that scratch the RV's canopy? In my 6A I have precious little space between my head and that soft, scratchable plexiglass. On Wed, Jul 22, 2009 at 4:38 PM, Kelly McMullen <kellym@aviating.com> wrote: > > I chose the Bose because it is lighter, less clamping force, just a touch > more comfortable. I like the Zulu, but decided I didn't want two different > headsets, and wife wanted Bose. > > John Jessen wrote: > >> I was thinking about the Zulu over the Bose. Why did you chose the latter? >> >> >> >> On Jul 22, 2009, at 1:46 PM, "SteinAir, Inc." <stein@steinair.com<mailto: >> stein@steinair.com>> wrote: >> >> There is no doubt that Lightspeed has fantastic customer support. The >>> issue is that even though the service is great, our experience has been that >>> we've used it more than we should need to. My thought is I would rather >>> have a product that didn't need frequent service (even if that service is >>> great)...I'd rather pay a bit more to not have to worry about service. The >>> Bose aren't perfect and they are darned expensive, but we also did try the >>> Zulu's out as well and I've settled back on the Bose as being my personal >>> favorite. >>> My 2 cents as usual. >>> Cheers, >>> Stein >>> >>> >> > > -- Tom Sargent


    Message 18


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    Time: 10:26:32 PM PST US
    From: Tim Olson <Tim@MyRV10.com>
    Subject: Re: Customer Service Report - Lightspeed Aviation
    We basically had the same experience with Lightspeed in our family for the 3 pairs we've had. They work well, but, they're massive in width compared to sets like the Bose. They're not AS comfortable as the Bose, but they're not bad either. But, the plastic parts just haven't held up that well. After going to Bose we fell completely in love and I now just recently got my 5th set, so that 4 can stay in my plane permanently and one can be portable. The Bose are as comfortable as you can get. Service from them has also been good. The kids tend to be abusive, so we've had 2 down cords go intermittent in one ear. If you bring your headsets into Bose at OSH, they'll fix them on the spot for you. We sent one down cord in, and when they sent it back it came back perfect, and they replaced things they didn't need to. They go above and beyond. You can find pretty good deals on them if you shop right. Tim Olson - RV-10 N104CD do not archive scott bilinski wrote: > I must say Lightspeed has the best customer service I have ever > experienced, all repairs free! I am just disapointed that I needed their > customer service so often (2 head sets 4 repairs), kind of a love hate > relationship. On the up side the head sets have been rock solid for the > last 2 years! > > Oh they will also send you the parts to do your own repairs for free! > > Scott > RV-8a > > > --- On *Wed, 7/22/09, Chuck Jensen /<cjensen@dts9000.com>/* wrote: > > > From: Chuck Jensen <cjensen@dts9000.com> > Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation > To: rv-list@matronics.com > Date: Wednesday, July 22, 2009, 1:04 PM > > I have both, two 30s and 2 Zulus. I like the Zulus a good bit > better. Sound quality isn't much different, but the lighter > clamping pressure of the Zulus is a big deal and the controls are, > ergonomically, a little more cleaned up. I'm going to install the > panel powered connection to get away from the batteries and will > probably trade in one of the 30s for a panel powered Zulu. > The Zulus are definitely a step up, but whether it is worth the > extra money is based on the thickness of the wallet. > Chuck Jensen > > > -----Original Message----- > *From:* owner-rv-list-server@matronics.com > [mailto:owner-rv-list-server@matronics.com]*On Behalf Of *Robin > Marks > *Sent:* Wednesday, July 22, 2009 2:47 PM > *To:* rv-list@matronics.com > *Subject:* RE: RV-List: Customer Service Report - Lightspeed > Aviation > > I own the Bose (and several Lightspeed, 30G & 3 Denalis) If I > had to do it again I would give the Zulu a try. My Bose are nice > for sure but so are the Zulus. ave a few $ and get a few extra > features. > > > > Robin > > Do Not Archive > > > > *From:* owner-rv-list-server@matronics.com > [mailto:owner-rv-list-server@matronics.com] *On Behalf Of *Bill Boyd > *Sent:* Wednesday, July 22, 2009 11:19 AM > *To:* rv-list@matronics.com > *Subject:* Re: RV-List: Customer Service Report - Lightspeed Aviation > > > > Any bad press on the Zulu's so far? > > > > Bill B > > On Wed, Jul 22, 2009 at 1:34 PM, John Fasching > <n1cxo320@salidaco.com > <http://us.mc324.mail.yahoo.com/mc/compose?to=n1cxo320@salidaco.com>> > wrote: > > <n1cxo320@salidaco.com > <http://us.mc324.mail.yahoo.com/mc/compose?to=n1cxo320@salidaco.com>> > > That'f fine. Just a few hours ago my Lightspeed 30G headset became > wildly intermittent, two day before I wanted to use it to fly to > Oshkosh. The wires at the top of the battery compartment seem to be > at fault...if wiggled the unit works, but only until it is slightly > jossled again...this is the SECOND time this has happened on this > 30G Lightspeed headset with the same symptoms both times. It was > repaired by the company the first time it failed. It seems there is > some basic flaw in how those wires hook up inside the unit. > Naturally this would have to happed just as I was going to make the > 6.5-hr flight to OSH. I like the unit, but the same failure TWICE? I > am going to have to look at Bose I guess. > > John at Salida, CO > > > ----- Original Message ----- From: "Richard Crosley" > <rcrosley@adelphia.net > <http://us.mc324.mail.yahoo.com/mc/compose?to=rcrosley@adelphia.net>> > To: <rv-list@matronics.com > <http://us.mc324.mail.yahoo.com/mc/compose?to=rv-list@matronics.com>> > > Sent: Tuesday, July 21, 2009 11:01 PM > > > Subject: RV-List: Customer Service Report - Lightspeed Aviation > > <rcrosley@adelphia.net > <http://us.mc324.mail.yahoo.com/mc/compose?to=rcrosley@adelphia.net>> > > I want to relay my experience with Lightspeed Aviation customer > service. About three years ago, when I finished my RV8, I was in the > market for headsets. My wife didn't want one that went over her > head and messed up her hair so we got a Lightspeed Mach1. Worked > great and she loved it. On our last breakfast run she dropped the > Mach1 on the floor of the airplane, when she picked it up it got > caught on something and pulled the mic off the boom. I could not > find my receipt or any paperwork on the headset. So I got > Lightspeeds phone number off the web site and called their customer > service. I told her we broke it and needed it fixed, she was very > nice and gave me a hardware return number and took my info. They > also sent an email with the same info. I mailed the Mach1 off and > got another email when they received it. Expecting a call with the > cost to repair it, I was surprised to get another email saying it > was in the mail back to me and a tracking number. I week to the day > I received, not a repaired headset but, a new one in a new case at > NO charge. I have nothing to do with the Lightspeed folks but I was > so impressed with there product and their customer service that I > thought somebody should know. > > Rich Crosley > RV8 - N948RC - L00 > > > > > > ========== > get="_blank">http://www.matronics.com/Navigator?RV-List > ========== > http://forums.matronics.com > ========== > le, List Admin. > ="_blank">http://www.matronics.com/contribution > ========== > > > > > * * > > * * > > ** > > ** > > ** > > ** > > ** > > ** > > *http://www.matronics.com/Navigator?RV-List* > > ** > > ** > > ** > > *http://forums.matronics.com* > > ** > > ** > > ** > > ** > > *http://www.matronics.com/contribution* > > ** > > * * > > * > > href="http://www.matronics.com/Navigator?RV-List">http://www.matronics.com/Navigator?RV-List > href="http://forums.matronics.com">http://forums.matronics.com > href="http://www.matronics.com/contribution">http://www.matronics.com/c > * > > * > > t=_blank rel=nofollow>http://www.matronics.com/Navigator?RV-List > =nofollow>http://forums.matronics.com > blank rel=nofollow>http://www.matronics.com/contribution > > * > > > * > > > *


    Message 19


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    Time: 10:26:32 PM PST US
    From: "Chris Hand" <chris_hand@comcast.net>
    Subject: Re: Customer Service Report - Lightspeed Aviation
    I've got almost 70 RV-6A hours on my Zulu's now and I really like them. Those hours are all since November 2008 so although I've not had any problems, it's not really enough time to answer whether the reliability is better than what people have reported on other Lightspeed models. They work great, are very comfortable, sound great with my mp3 player, and it's been pretty handy on occasion to sit in the cockpit, connect to my cell phone via bluetooth and call my wife or kids with voice activated cell phone calling, never having to even take the phone out of my pocket (only on the ground of course!). My only basis for comparison is many years of using my old David Clark headset in rental Cessnas and my old Cessna 140, and about 6 hours of RV-6A transition training time using a Bose headset (which I also liked, but went with the Zulu for a few more features and slightly lower price). Chris RV-6A, Mountain View, CA ----- Original Message ----- From: Bill Boyd To: rv-list@matronics.com Sent: Wednesday, July 22, 2009 11:19 AM Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation Any bad press on the Zulu's so far? Bill B On Wed, Jul 22, 2009 at 1:34 PM, John Fasching <n1cxo320@salidaco.com> wrote: <n1cxo320@salidaco.com> That'f fine. Just a few hours ago my Lightspeed 30G headset became wildly intermittent, two day before I wanted to use it to fly to Oshkosh. The wires at the top of the battery compartment seem to be at fault...if wiggled the unit works, but only until it is slightly jossled again...this is the SECOND time this has happened on this 30G Lightspeed headset with the same symptoms both times. It was repaired by the company the first time it failed. It seems there is some basic flaw in how those wires hook up inside the unit. Naturally this would have to happed just as I was going to make the 6.5-hr flight to OSH. I like the unit, but the same failure TWICE? I am going to have to look at Bose I guess. John at Salida, CO ----- Original Message ----- From: "Richard Crosley" <rcrosley@adelphia.net> To: <rv-list@matronics.com> Sent: Tuesday, July 21, 2009 11:01 PM Subject: RV-List: Customer Service Report - Lightspeed Aviation <rcrosley@adelphia.net> I want to relay my experience with Lightspeed Aviation customer service. About three years ago, when I finished my RV8, I was in the market for headsets. My wife didn't want one that went over her head and messed up her hair so we got a Lightspeed Mach1. Worked great and she loved it. On our last breakfast run she dropped the Mach1 on the floor of the airplane, when she picked it up it got caught on something and pulled the mic off the boom. I could not find my receipt or any paperwork on the headset. So I got Lightspeeds phone number off the web site and called their customer service. I told her we broke it and needed it fixed, she was very nice and gave me a hardware return number and took my info. They also sent an email with the same info. I mailed the Mach1 off and got another email when they received it. Expecting a call with the cost to repair it, I was surprised to get another email saying it was in the mail back to me and a tracking number. I week to the day I received, not a repaired headset but, a new one in a new case at NO charge. I have nothing to do with the Lightspeed folks but I was so impressed with there product and their customer service that I thought somebody should know. Rich Crosley RV8 - N948RC - L00 ========== get="_blank">http://www.matronics.com/Navigator?RV-List ========== http://forums.matronics.com ========== le, List Admin. ="_blank">http://www.matronics.com/contribution ==========




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