---------------------------------------------------------- RV-List Digest Archive --- Total Messages Posted Thu 07/23/09: 3 ---------------------------------------------------------- Today's Message Index: ---------------------- 1. 04:44 AM - Re: AirVentuRe: Piece of Grass 2009 (Chris Stone) 2. 07:13 AM - Re: RV-List Digest: 19 Msgs - 07/22/09 (Ian) 3. 09:06 AM - RV8A For Sale (rveighta@comcast.net) ________________________________ Message 1 _____________________________________ Time: 04:44:15 AM PST US From: Chris Stone Subject: Re: RV-List: AirVenture: Piece of Grass 2009 Hi Bob... Do you know the location of this years BBQ reunion at camp Scholler? What's the cross street. I will be driving in on Saturday and setting up camp with Mr. Porter (John). Would like to set up accross the isle from you if you will have us. ...See ya Chris Stone -----Original Message----- >From: bcollinsmn >Sent: Jul 22, 2009 9:08 AM >To: rv-list@matronics.com >Subject: RV-List: AirVenture: Piece of Grass 2009 > > >List of attendees. > >http://home.comcast.net/~bcollinsrv7a/eaa/2008/attendees.html > >Weather had called for perfect skies. Scattered showers now in the forecast for Wednesday. > >-------- >Bob Collins >St. Paul, Minn. >RV-7A - Running wires >http://rvbuildershotline.com >Day job: http://minnesota.publicradio.org/collections/special/columns/news_cut/ > > >Read this topic online here: > >http://forums.matronics.com/viewtopic.php?p=254294#254294 > > ________________________________ Message 2 _____________________________________ Time: 07:13:06 AM PST US Subject: RV-List: Re: RV-List Digest: 19 Msgs - 07/22/09 From: Ian OK, maybe I'm easy to please, but I like my Sky Lite SL-900's which were $87 new on eBay. They have gel seals, better noise reduction than my David Clark's and the same sound quality. There are probably two minor negatives - the headset is a bit tighter (maybe to improve the noise reduction spec) and the down cable is a bit stiffer (maybe more likely to break) but it's been rock solid so far, and I could buy six or eight pairs for the price of Bose. They also do stereo which my DC's don't. Ian Brown, RV-9A Bromont, Quebec On Wed, 2009-07-22 at 23:58 -0700, RV-List Digest Server wrote: > * > > ================================================= > Online Versions of Today's List Digest Archive > ================================================= > > Today's complete RV-List Digest can also be found in either of the > two Web Links listed below. The .html file includes the Digest formatted > in HTML for viewing with a web browser and features Hyperlinked Indexes > and Message Navigation. The .txt file includes the plain ASCII version > of the RV-List Digest and can be viewed with a generic text editor > such as Notepad or with a web browser. > > HTML Version: > > http://www.matronics.com/digest/digestview.php?Style=82701&View=html&Chapter 09-07-22&Archive=RV > > Text Version: > > http://www.matronics.com/digest/digestview.php?Style=82701&View=txt&Chapter 09-07-22&Archive=RV > > > =============================================== > EMail Version of Today's List Digest Archive > =============================================== > > > ---------------------------------------------------------- > RV-List Digest Archive > --- > Total Messages Posted Wed 07/22/09: 19 > ---------------------------------------------------------- > > > Today's Message Index: > ---------------------- > > 1. 04:54 AM - Re: Customer Service Report - Lightspeed Aviation (Dale Ensing) > 2. 05:09 AM - Re: Customer Service Report - Lightspeed Aviation (Bret Smith) > 3. 06:09 AM - AirVentuRe: Piece of Grass 2009 (bcollinsmn) > 4. 06:53 AM - Re: Lycoming - major overhaul - FAA Requirement? (Mike Robertson) > 5. 07:13 AM - Re: Customer Service Report - Lightspeed Aviation (Bill Boyd) > 6. 08:20 AM - Re: Customer Service Report - Lightspeed Aviation (Michael W Stewart) > 7. 09:13 AM - Re: Customer Service Report - Lightspeed Aviation (Richard Lundin) > 8. 10:52 AM - Re: Customer Service Report - Lightspeed Aviation (John Fasching) > 9. 11:21 AM - Re: Customer Service Report - Lightspeed Aviation (Bill Boyd) > 10. 11:53 AM - Re: Customer Service Report - Lightspeed Aviation (Robin Marks) > 11. 01:08 PM - Re: Customer Service Report - Lightspeed Aviation (Chuck Jensen) > 12. 01:53 PM - Re: Customer Service Report - Lightspeed Aviation (SteinAir, Inc.) > 13. 02:00 PM - Re: Customer Service Report - Lightspeed Aviation (scott bilinski) > 14. 03:42 PM - Re: Customer Service Report - Lightspeed Aviation (Kyle Boatright) > 15. 04:20 PM - Re: Customer Service Report - Lightspeed Aviation (John Jessen) > 16. 04:47 PM - Re: Customer Service Report - Lightspeed Aviation (Kelly McMullen) > 17. 05:18 PM - Re: Customer Service Report - Lightspeed Aviation (thomas sargent) > 18. 10:26 PM - Re: Customer Service Report - Lightspeed Aviation (Tim Olson) > 19. 10:26 PM - Re: Customer Service Report - Lightspeed Aviation (Chris Hand) > > > > ________________________________ Message 1 _____________________________________ > > > Time: 04:54:55 AM PST US > From: "Dale Ensing" > Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation > > > Thanks Richard. I appreciate hearing things like this for future buying > decisions. > Dale Ensing > do not archive > > ----- Original Message ----- > From: "Richard Crosley" > Sent: Wednesday, July 22, 2009 1:01 AM > Subject: RV-List: Customer Service Report - Lightspeed Aviation > > > > > > I want to relay my experience with Lightspeed Aviation customer service. > > About three years ago, when I finished my RV8, I was in the market for > > headsets. My wife didn't want one that went over her head and messed up > > her hair so we got a Lightspeed Mach1. Worked great and she loved it. On > > our last breakfast run she dropped the Mach1 on the floor of the airplane, > > when she picked it up it got caught on something and pulled the mic off > > the boom. I could not find my receipt or any paperwork on the headset. So > > I got Lightspeeds phone number off the web site and called their customer > > service. I told her we broke it and needed it fixed, she was very nice and > > gave me a hardware return number and took my info. They also sent an > > email with the same info. I mailed the Mach1 off and got another email > > when they received it. Expecting a call with the cost to repair it, I was > > surprised to get another email saying it was in the mail back to me and a > > tracking number. I week to the day I received, not a repaired headset > > but, a new one in a new case at NO charge. I have nothing to do with the > > Lightspeed folks but I was so impressed with there product and their > > customer service that I thought somebody should know. > > > > Rich Crosley > > RV8 - N948RC - L00 > > > > > > > > > ________________________________ Message 2 _____________________________________ > > > Time: 05:09:38 AM PST US > From: "Bret Smith" > Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation > > > Rich, > > I had the same experience with a repair of my 20-3G headsets. Excellent > customer service from an excellent company selling excellent products. > > Bret Smith > RV-9A N16BL > Blue Ridge, GA > www.FlightInnovations.com > > > ----- Original Message ----- > From: "Richard Crosley" > Sent: Wednesday, July 22, 2009 1:01 AM > Subject: RV-List: Customer Service Report - Lightspeed Aviation > > > > > > I want to relay my experience with Lightspeed Aviation customer service. > > About three years ago, when I finished my RV8, I was in the market for > > headsets. My wife didn't want one that went over her head and messed up > > her hair so we got a Lightspeed Mach1. Worked great and she loved it. On > > our last breakfast run she dropped the Mach1 on the floor of the airplane, > > when she picked it up it got caught on something and pulled the mic off > > the boom. I could not find my receipt or any paperwork on the headset. So > > I got Lightspeeds phone number off the web site and called their customer > > service. I told her we broke it and needed it fixed, she was very nice and > > gave me a hardware return number and took my info. They also sent an > > email with the same info. I mailed the Mach1 off and got another email > > when they received it. Expecting a call with the cost to repair it, I was > > surprised to get another email saying it was in the mail back to me and a > > tracking number. I week to the day I received, not a repaired headset > > but, a new one in a new case at NO charge. I have nothing to do with the > > Lightspeed folks but I was so impressed with there product and their > > customer service that I thought somebody should know. > > > > Rich Crosley > > RV8 - N948RC - L00 > > > > > > > > > ________________________________ Message 3 _____________________________________ > > > Time: 06:09:50 AM PST US > Subject: RV-List: AirVenture: Piece of Grass 2009 > From: "bcollinsmn" > > > List of attendees. > > http://home.comcast.net/~bcollinsrv7a/eaa/2008/attendees.html > > Weather had called for perfect skies. Scattered showers now in the forecast for > Wednesday. > > -------- > Bob Collins > St. Paul, Minn. > RV-7A - Running wires > http://rvbuildershotline.com > Day job: http://minnesota.publicradio.org/collections/special/columns/news_cut/ > > > Read this topic online here: > > http://forums.matronics.com/viewtopic.php?p=254294#254294 > > > ________________________________ Message 4 _____________________________________ > > > Time: 06:53:20 AM PST US > From: Mike Robertson > Subject: RE: RV-List: Lycoming - major overhaul - FAA Requirement? > > > Actually it is 12 years but treat it the same as the 2000 hour tbo requirem > ent. it is mandatory for commercial operations but advisory only for gener > al aviation operations. To find the info look in Lycoming service informat > ion 1009. > > > Mike Robertson > > Das Fed > > > From: rveighta@comcast.net > Subject: RV-List: Lycoming - major overhaul - FAA Requirement? > > > Listers=2C someone recently told me the FAA requires that Lycoming engines > are required to undergo a major overhaul after a maximum of 15 years > > in service in order for them to be considered airworthy. Anyone aware of a > nything like this? I couldn't find this in the archives. > > > Walt Shipley > > > 3D============== > 3D============== > 3D============== > 3D > 3D============== > 3D============== > 3D============== > 3D > 3D============== > 3D============== > 3D============== > 3D > 3D============== > 3D============== > 3D============== > 3D > > > _________________________________________________________________ > Bing=99 brings you maps=2C menus=2C and reviews organized in one place. Try > it now. > http://www.bing.com/search?q=restaurants&form=MLOGEN&publ=WLHMTAG&cre > a=TXT_MLOGEN_Local_Local_Restaurants_1x1 > > ________________________________ Message 5 _____________________________________ > > > Time: 07:13:02 AM PST US > Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation > From: Bill Boyd > > They did the same for me when the stem broke off one side of the mach one > inside the custom ear mold. This has happened twice and each time, a prompt > replacement with a refurb unit and all new accessories, case, tips, cables - > no questions asked. Fabulous service at no cost except one way shipping. > They took good care of me on my 15k and 20k ancient ANC headsets, too. > Never a charge or a question - just prompt repair of any issue. > I'm a longtime customer and can't wait to be a repeat offender with the Zulu > series. > > Bill B. > > On Wed, Jul 22, 2009 at 8:04 AM, Bret Smith wrote: > > > > > Rich, > > > > I had the same experience with a repair of my 20-3G headsets. Excellent > > customer service from an excellent company selling excellent products. > > > > Bret Smith > > RV-9A N16BL > > Blue Ridge, GA > > www.FlightInnovations.com > > > > > > ----- Original Message ----- From: "Richard Crosley" < > > rcrosley@adelphia.net> > > To: > > Sent: Wednesday, July 22, 2009 1:01 AM > > Subject: RV-List: Customer Service Report - Lightspeed Aviation > > > > > >> > >> I want to relay my experience with Lightspeed Aviation customer service. > >> About three years ago, when I finished my RV8, I was in the market for > >> headsets. My wife didn't want one that went over her head and messed up > >> her hair so we got a Lightspeed Mach1. Worked great and she loved it. On > >> our last breakfast run she dropped the Mach1 on the floor of the airplane, > >> when she picked it up it got caught on something and pulled the mic off the > >> boom. I could not find my receipt or any paperwork on the headset. So I got > >> Lightspeeds phone number off the web site and called their customer service. > >> I told her we broke it and needed it fixed, she was very nice and gave me a > >> hardware return number and took my info. They also sent an email with the > >> same info. I mailed the Mach1 off and got another email when they received > >> it. Expecting a call with the cost to repair it, I was surprised to get > >> another email saying it was in the mail back to me and a tracking number. I > >> week to the day I received, not a repaired headset but, a new one in a new > >> case at NO charge. I have nothing to do with the Lightspeed folks but I was > >> so impressed with there product and their customer service that I thought > >> somebody should know. > >> > >> Rich Crosley > >> RV8 - N948RC - L00 > >> > >> > >> > >> > >> > > > > > > ________________________________ Message 6 _____________________________________ > > > Time: 08:20:08 AM PST US > Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation > From: Michael W Stewart > > > The problem is, over 5 years and 2 headsets, Ive sent mine in 11, yes > eleven, times. > Ive spent as much on shipping as I paid for em. > While they keep fixing em, they keep breaking.. > Absolutely lousy construction on the 20-30g's. Junk. > Service good. Headsets junk. > 2 pair of 30 3g's sitting on the shelf. > Mike > > > > > From: Bill Boyd > > > > To: rv-list@matronics.com > > > > Date: 07/22/2009 10:39 AM > > > > Subject: Re: RV-List: Customer Service Report - Lightspeed Aviatio > n > > > Sent by: owner-rv-list-server@matronics.com > > > > > > They did the same for me when the stem broke off one side of the mach o > ne > inside the custom ear mold. -This has happened twice and each time, a > > prompt replacement with a refurb unit and all new accessories, case, ti > ps, > cables - no questions asked. -Fabulous service at no cost except one > way > shipping. -They took good care of me on my 15k and 20k ancient ANC > headsets, too. Never a charge or a question - just prompt repair of any > > issue. > > I'm a longtime customer and can't wait to be a repeat offender with the > > Zulu series. > > Bill B. > > On Wed, Jul 22, 2009 at 8:04 AM, Bret Smith wrote: > > Rich, > > I had the same experience with a repair of my 20-3G headsets. -Exce > llent > customer service from an excellent company selling excellent products > .. > > Bret Smith > RV-9A N16BL > Blue Ridge, GA > www.FlightInnovations.com > > > ----- Original Message ----- From: "Richard Crosley" < > rcrosley@adelphia.net> > To: > Sent: Wednesday, July 22, 2009 1:01 AM > Subject: RV-List: Customer Service Report - Lightspeed Aviation > > > net> > > I want to relay my experience with Lightspeed Aviation customer serv > ice. > About three years ago, when I finished my RV8, I was in the market f > or > headsets. -My wife didn't want one that went over her head and mes > sed > up her hair so we got a Lightspeed Mach1. -Worked great and she lo > ved > it. -On our last breakfast run she dropped the Mach1 on the floor > of the > airplane, when she picked it up it got caught on something and pulle > d > the mic off the boom. -I could not find my receipt or any paperwor > k on > the headset. So I got Lightspeeds phone number off the web site and > called their customer service. I told her we broke it and needed it > fixed, she was very nice and gave me a hardware return number and to > ok > my info. -They also sent an email with the same info. -I mailed > the > Mach1 off and got another email when they received it. -Expecting > a call > with the cost to repair it, I was surprised to get another email say > ing > it was in the mail back to me and a tracking number. -I week to th > e day > I received, not a repaired headset but, a new one in a new case at N > O > charge. -I have nothing to do with the Lightspeed folks but I was > so > impressed with there product and their customer service that I thoug > ht > somebody should know. > > Rich Crosley > RV8 - N948RC - L00 > > > ========= > get="_blank">http://www.matronics.com/Navigator?RV-List > ========= > http://forums.matronics.com > ========= > le, List Admin. > ="_blank">http://www.matronics.com/contribution > ========= > > > ======================= > =========== > ======================= > =========== > ======================= > =========== > ======================= > =========== > > > ________________________________ Message 7 _____________________________________ > > > Time: 09:13:19 AM PST US > From: Richard Lundin > Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation > > I have a set a friend gave me. They work great and in fact probably have be > tter noise reduction than my DC XLs. No problems with the lightspeeds. > Rick > > --- On Wed, 7/22/09, Michael W Stewart wrote: > > From: Michael W Stewart > Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation > > =0AThe problem is, over 5 years and 2 headsets, Ive sent mine in 11, yes el > even, times. > =0AIve spent as much on shipping as I paid for em. > =0AWhile they keep fixing em, they keep breaking. > =0AAbsolutely lousy construction on the 20-30g's. Junk. > =0AService good. Headsets junk. > =0A2 pair of 30 3g's sitting on the shelf. > =0AMike > =0A > =0A > =0A > =0ABill Boyd ---07/22/2009 10:39:40 AM---They did the same for me when the > stem broke off one side of the mach one inside the custom ear mold > =0A > =0A=0A=0A > =0AFrom: > =0ABill Boyd =0A=0A > =0ATo: > =0Arv-list@matronics.com=0A=0A > =0ADate: > =0A07/22/2009 10:39 AM=0A=0A > =0ASubject: > =0ARe: RV-List: Customer Service Report - Lightspeed Aviation=0A=0A > =0ASent by: > =0Aowner-rv-list-server@matronics.com=0A=0A > =0A > =0A > =0AThey did the same for me when the stem broke off one side of the mach on > e inside the custom ear mold. -This has happened twice and each time, a p > rompt replacement with a refurb unit and all new accessories, case, tips, c > ables - no questions asked. -Fabulous service at no cost except one way s > hipping. -They took good care of me on my 15k and 20k ancient ANC headset > s, too. Never a charge or a question - just prompt repair of any issue. > =0A > =0AI'm a longtime customer and can't wait to be a repeat offender with the > Zulu series. > =0A > =0ABill B. > =0A > =0AOn Wed, Jul 22, 2009 at 8:04 AM, Bret Smith wrote:=0A- > =0A > =0ARich, > =0A > =0AI had the same experience with a repair of my 20-3G headsets. -Excelle > nt customer service from an excellent company selling excellent products. > =0A > =0ABret Smith > =0ARV-9A N16BL > =0ABlue Ridge, GA > =0Awww.FlightInnovations.com > =0A > =0A > =0A > =0A----- Original Message ----- From: "Richard Crosley" net> > =0ATo: > =0ASent: Wednesday, July 22, 2009 1:01 AM > =0ASubject: RV-List: Customer Service Report - Lightspeed Aviation > =0A > =0A > =0A > =0AI want to relay my experience with Lightspeed Aviation customer service. > About three years ago, when I finished my RV8, I was in the market for hea > dsets. -My wife didn't want one that went over her head and messed -up > her hair so we got a Lightspeed Mach1. -Worked great and she loved it. > -On our last breakfast run she dropped the Mach1 on the floor of the airp > lane, when she picked it up it got caught on something and pulled the mic o > ff the boom. -I could not find my receipt or any paperwork on the headset > . So I got Lightspeeds phone number off the web site and called their custo > mer service. I told her we broke it and needed it fixed, she was very nice > and gave me a hardware return number and took my info. -They also sent an > email with the same info. -I mailed the Mach1 off and got another email > when they received it. -Expecting a call with the cost to repair it, I wa > s surprised to get another email saying it was in the mail back to me and a > tracking number. -I week to the day I received, not a repaired headset b > ut, a new one in a new case at NO charge. -I have nothing to do with the > Lightspeed folks but I was so impressed with there product and their custom > er service that I thought somebody should know. > =0A > =0ARich Crosley > =0ARV8 - N948RC - L00 > =0A > =0A > =0A > =0A > =0A > =0A > =0A========= > =0Aget="_blank">http://www.matronics.com/Navigator?RV-List > =0A========= > =0Ahttp://forums.matronics.com > =0A========= > =0Ale, List Admin. > =0A="_blank">http://www.matronics.com/contribution > =0A========= > =0A > =0A > =0A=0A > =0A > =0A > =0A======================= > =========== > =0A?RV-List">http://www.matronics.com/Navigator?RV-List > =0A======================= > =========== > =0Au>http://forums.matronics.com > =0A======================= > =========== > =0Aion">http://www.matronics.com/contribution > =0A======================= > =========== > =0A > =0A > =0A > =0A=0A=0A=0A > > ________________________________ Message 8 _____________________________________ > > > Time: 10:52:10 AM PST US > From: "John Fasching" > Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation > > > That'f fine. Just a few hours ago my Lightspeed 30G headset became wildly > intermittent, two day before I wanted to use it to fly to Oshkosh. The wires > at the top of the battery compartment seem to be at fault...if wiggled the > unit works, but only until it is slightly jossled again...this is the SECOND > time this has happened on this 30G Lightspeed headset with the same symptoms > both times. It was repaired by the company the first time it failed. It > seems there is some basic flaw in how those wires hook up inside the unit. > Naturally this would have to happed just as I was going to make the 6.5-hr > flight to OSH. I like the unit, but the same failure TWICE? I am going to > have to look at Bose I guess. > > John at Salida, CO > ----- Original Message ----- > From: "Richard Crosley" > Sent: Tuesday, July 21, 2009 11:01 PM > Subject: RV-List: Customer Service Report - Lightspeed Aviation > > > > > > I want to relay my experience with Lightspeed Aviation customer service. > > About three years ago, when I finished my RV8, I was in the market for > > headsets. My wife didn't want one that went over her head and messed up > > her hair so we got a Lightspeed Mach1. Worked great and she loved it. On > > our last breakfast run she dropped the Mach1 on the floor of the airplane, > > when she picked it up it got caught on something and pulled the mic off > > the boom. I could not find my receipt or any paperwork on the headset. So > > I got Lightspeeds phone number off the web site and called their customer > > service. I told her we broke it and needed it fixed, she was very nice and > > gave me a hardware return number and took my info. They also sent an > > email with the same info. I mailed the Mach1 off and got another email > > when they received it. Expecting a call with the cost to repair it, I was > > surprised to get another email saying it was in the mail back to me and a > > tracking number. I week to the day I received, not a repaired headset > > but, a new one in a new case at NO charge. I have nothing to do with the > > Lightspeed folks but I was so impressed with there product and their > > customer service that I thought somebody should know. > > > > Rich Crosley > > RV8 - N948RC - L00 > > > > > > > > > ________________________________ Message 9 _____________________________________ > > > Time: 11:21:34 AM PST US > Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation > From: Bill Boyd > > Any bad press on the Zulu's so far? > Bill B > > On Wed, Jul 22, 2009 at 1:34 PM, John Fasching wrote: > > > > > That'f fine. Just a few hours ago my Lightspeed 30G headset became wildly > > intermittent, two day before I wanted to use it to fly to Oshkosh. The wires > > at the top of the battery compartment seem to be at fault...if wiggled the > > unit works, but only until it is slightly jossled again...this is the SECOND > > time this has happened on this 30G Lightspeed headset with the same symptoms > > both times. It was repaired by the company the first time it failed. It > > seems there is some basic flaw in how those wires hook up inside the unit. > > Naturally this would have to happed just as I was going to make the 6.5-hr > > flight to OSH. I like the unit, but the same failure TWICE? I am going to > > have to look at Bose I guess. > > > > John at Salida, CO > > ----- Original Message ----- From: "Richard Crosley" < > > rcrosley@adelphia.net> > > To: > > Sent: Tuesday, July 21, 2009 11:01 PM > > Subject: RV-List: Customer Service Report - Lightspeed Aviation > > > > > >> > >> I want to relay my experience with Lightspeed Aviation customer service. > >> About three years ago, when I finished my RV8, I was in the market for > >> headsets. My wife didn't want one that went over her head and messed up > >> her hair so we got a Lightspeed Mach1. Worked great and she loved it. On > >> our last breakfast run she dropped the Mach1 on the floor of the airplane, > >> when she picked it up it got caught on something and pulled the mic off the > >> boom. I could not find my receipt or any paperwork on the headset. So I got > >> Lightspeeds phone number off the web site and called their customer service. > >> I told her we broke it and needed it fixed, she was very nice and gave me a > >> hardware return number and took my info. They also sent an email with the > >> same info. I mailed the Mach1 off and got another email when they received > >> it. Expecting a call with the cost to repair it, I was surprised to get > >> another email saying it was in the mail back to me and a tracking number. I > >> week to the day I received, not a repaired headset but, a new one in a new > >> case at NO charge. I have nothing to do with the Lightspeed folks but I was > >> so impressed with there product and their customer service that I thought > >> somebody should know. > >> > >> Rich Crosley > >> RV8 - N948RC - L00 > >> > >> > >> > >> > >> > > > > > > ________________________________ Message 10 ____________________________________ > > > Time: 11:53:00 AM PST US > Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation > From: "Robin Marks" > > I own the Bose (and several Lightspeed, 30G & 3 Denali's) If I had to do > it again I would give the Zulu a try. My Bose are nice for sure but so > are the Zulu's. ave a few $ and get a few extra features. > > > Robin > > Do Not Archive > > > From: owner-rv-list-server@matronics.com > [mailto:owner-rv-list-server@matronics.com] On Behalf Of Bill Boyd > Sent: Wednesday, July 22, 2009 11:19 AM > Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation > > > Any bad press on the Zulu's so far? > > > Bill B > > On Wed, Jul 22, 2009 at 1:34 PM, John Fasching > wrote: > > > That'f fine. Just a few hours ago my Lightspeed 30G headset became > wildly intermittent, two day before I wanted to use it to fly to > Oshkosh. The wires at the top of the battery compartment seem to be at > fault...if wiggled the unit works, but only until it is slightly jossled > again...this is the SECOND time this has happened on this 30G Lightspeed > headset with the same symptoms both times. It was repaired by the > company the first time it failed. It seems there is some basic flaw in > how those wires hook up inside the unit. Naturally this would have to > happed just as I was going to make the 6.5-hr flight to OSH. I like the > unit, but the same failure TWICE? I am going to have to look at Bose I > guess. > > John at Salida, CO > > > ----- Original Message ----- From: "Richard Crosley" > > > Sent: Tuesday, July 21, 2009 11:01 PM > > > Subject: RV-List: Customer Service Report - Lightspeed Aviation > > > > I want to relay my experience with Lightspeed Aviation customer service. > About three years ago, when I finished my RV8, I was in the market for > headsets. My wife didn't want one that went over her head and messed > up her hair so we got a Lightspeed Mach1. Worked great and she loved > it. On our last breakfast run she dropped the Mach1 on the floor of the > airplane, when she picked it up it got caught on something and pulled > the mic off the boom. I could not find my receipt or any paperwork on > the headset. So I got Lightspeeds phone number off the web site and > called their customer service. I told her we broke it and needed it > fixed, she was very nice and gave me a hardware return number and took > my info. They also sent an email with the same info. I mailed the > Mach1 off and got another email when they received it. Expecting a call > with the cost to repair it, I was surprised to get another email saying > it was in the mail back to me and a tracking number. I week to the day > I received, not a repaired headset but, a new one in a new case at NO > charge. I have nothing to do with the Lightspeed folks but I was so > impressed with there product and their customer service that I thought > somebody should know. > > Rich Crosley > RV8 - N948RC - L00 > > > get="_blank">http://www.matronics.com/Navigator?RV-List > http://forums.matronics.com > le, List Admin. > ="_blank">http://www.matronics.com/contribution > > > ________________________________ Message 11 ____________________________________ > > > Time: 01:08:59 PM PST US > Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation > From: "Chuck Jensen" > > I have both, two 30s and 2 Zulus. I like the Zulus a good bit better. > Sound quality isn't much different, but the lighter clamping pressure of > the Zulus is a big deal and the controls are, ergonomically, a little > more cleaned up. I'm going to install the panel powered connection to > get away from the batteries and will probably trade in one of the 30s > for a panel powered Zulu. > > The Zulus are definitely a step up, but whether it is worth the extra > money is based on the thickness of the wallet. > > Chuck Jensen > > > -----Original Message----- > From: owner-rv-list-server@matronics.com > [mailto:owner-rv-list-server@matronics.com]On Behalf Of Robin Marks > Sent: Wednesday, July 22, 2009 2:47 PM > Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation > > > I own the Bose (and several Lightspeed, 30G & 3 Denali's) If I had to do > it again I would give the Zulu a try. My Bose are nice for sure but so > are the Zulu's. ave a few $ and get a few extra features. > > > Robin > > Do Not Archive > > > From: owner-rv-list-server@matronics.com > [mailto:owner-rv-list-server@matronics.com] On Behalf Of Bill Boyd > Sent: Wednesday, July 22, 2009 11:19 AM > Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation > > > Any bad press on the Zulu's so far? > > > Bill B > > On Wed, Jul 22, 2009 at 1:34 PM, John Fasching < n1cxo320@salidaco.com> > wrote: > > > That'f fine. Just a few hours ago my Lightspeed 30G headset became > wildly intermittent, two day before I wanted to use it to fly to > Oshkosh. The wires at the top of the battery compartment seem to be at > fault...if wiggled the unit works, but only until it is slightly jossled > again...this is the SECOND time this has happened on this 30G Lightspeed > headset with the same symptoms both times. It was repaired by the > company the first time it failed. It seems there is some basic flaw in > how those wires hook up inside the unit. Naturally this would have to > happed just as I was going to make the 6.5-hr flight to OSH. I like the > unit, but the same failure TWICE? I am going to have to look at Bose I > guess. > > John at Salida, CO > > > ----- Original Message ----- From: "Richard Crosley" < > rcrosley@adelphia.net> > > Sent: Tuesday, July 21, 2009 11:01 PM > > > Subject: RV-List: Customer Service Report - Lightspeed Aviation > > > rcrosley@adelphia.net> > > I want to relay my experience with Lightspeed Aviation customer service. > About three years ago, when I finished my RV8, I was in the market for > headsets. My wife didn't want one that went over her head and messed > up her hair so we got a Lightspeed Mach1. Worked great and she loved > it. On our last breakfast run she dropped the Mach1 on the floor of the > airplane, when she picked it up it got caught on something and pulled > the mic off the boom. I could not find my receipt or any paperwork on > the headset. So I got Lightspeeds phone number off the web site and > called their customer service. I told her we broke it and needed it > fixed, she was very nice and gave me a hardware return number and took > my info. They also sent an email with the same info. I mailed the > Mach1 off and got another email when they received it. Expecting a call > with the cost to repair it, I was surprised to get another email saying > it was in the mail back to me and a tracking number. I week to the day > I received, not a repaired headset but, a new one in a new case at NO > charge. I have nothing to do with the Lightspeed folks but I was so > impressed with there product and their customer service that I thought > somebody should know. > > Rich Crosley > RV8 - N948RC - L00 > > > get="_blank">http://www.matronics.com/Navigator?RV-List > http://forums.matronics.com > le, List Admin. > ="_blank">http://www.matronics.com/contribution > > > http://www.matronics.com/Navigator?RV-List > > > http://forums.matronics.com > > > http://www.matronics.com/contribution > > > ________________________________ Message 12 ____________________________________ > > > Time: 01:53:53 PM PST US > From: "SteinAir, Inc." > Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation > > There is no doubt that Lightspeed has fantastic customer support. The issue > is that even though the service is great, our experience has been that we've > used it more than we should need to. My thought is I would rather have a > product that didn't need frequent service (even if that service is > great)...I'd rather pay a bit more to not have to worry about service. The > Bose aren't perfect and they are darned expensive, but we also did try the > Zulu's out as well and I've settled back on the Bose as being my personal > favorite. > > My 2 cents as usual. > > Cheers, > Stein > > _________________________________________ > The information transmitted is intended only for the person or entity to > which it is addressed and may contain confidential and/or privileged > material. Any review, retransmission, dissemination or other use of, or > taking of any action in reliance upon, this information by persons or > entities other than the intended recipient is prohibited. If you receive > this in error, please contact the sender and delete the material from any > computer. > > > -----Original Message----- > From: owner-rv-list-server@matronics.com > [mailto:owner-rv-list-server@matronics.com]On Behalf Of Chuck Jensen > Sent: Wednesday, July 22, 2009 3:05 PM > To: rv-list@matronics.com > Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation > > > I have both, two 30s and 2 Zulus. I like the Zulus a good bit better. > Sound quality isn't much different, but the lighter clamping pressure of the > Zulus is a big deal and the controls are, ergonomically, a little more > cleaned up. I'm going to install the panel powered connection to get away > from the batteries and will probably trade in one of the 30s for a panel > powered Zulu. > The Zulus are definitely a step up, but whether it is worth the extra > money is based on the thickness of the wallet. > > Chuck Jensen > > > -----Original Message----- > From: owner-rv-list-server@matronics.com > [mailto:owner-rv-list-server@matronics.com]On Behalf Of Robin Marks > Sent: Wednesday, July 22, 2009 2:47 PM > To: rv-list@matronics.com > Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation > > > I own the Bose (and several Lightspeed, 30G & 3 Denalis) If I had to do > it again I would give the Zulu a try. My Bose are nice for sure but so are > the Zulus. ave a few $ and get a few extra features. > > > Robin > > Do Not Archive > > > From: owner-rv-list-server@matronics.com > [mailto:owner-rv-list-server@matronics.com] On Behalf Of Bill Boyd > Sent: Wednesday, July 22, 2009 11:19 AM > To: rv-list@matronics.com > Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation > > > Any bad press on the Zulu's so far? > > > Bill B > > On Wed, Jul 22, 2009 at 1:34 PM, John Fasching > wrote: > > > That'f fine. Just a few hours ago my Lightspeed 30G headset became > wildly intermittent, two day before I wanted to use it to fly to Oshkosh. > The wires at the top of the battery compartment seem to be at fault...if > wiggled the unit works, but only until it is slightly jossled again...this > is the SECOND time this has happened on this 30G Lightspeed headset with the > same symptoms both times. It was repaired by the company the first time it > failed. It seems there is some basic flaw in how those wires hook up inside > the unit. Naturally this would have to happed just as I was going to make > the 6.5-hr flight to OSH. I like the unit, but the same failure TWICE? I am > going to have to look at Bose I guess. > > John at Salida, CO > > > ----- Original Message ----- From: "Richard Crosley" > > To: > > Sent: Tuesday, July 21, 2009 11:01 PM > > > Subject: RV-List: Customer Service Report - Lightspeed Aviation > > > > I want to relay my experience with Lightspeed Aviation customer service. > About three years ago, when I finished my RV8, I was in the market for > headsets. My wife didn't want one that went over her head and messed up > her hair so we got a Lightspeed Mach1. Worked great and she loved it. On > our last breakfast run she dropped the Mach1 on the floor of the airplane, > when she picked it up it got caught on something and pulled the mic off the > boom. I could not find my receipt or any paperwork on the headset. So I got > Lightspeeds phone number off the web site and called their customer service. > I told her we broke it and needed it fixed, she was very nice and gave me a > hardware return number and took my info. They also sent an email with the > same info. I mailed the Mach1 off and got another email when they received > it. Expecting a call with the cost to repair it, I was surprised to get > another email saying it was in the mail back to me and a tracking number. I > week to the day I received, not a repaired headset but, a new one in a new > case at NO charge. I have nothing to do with the Lightspeed folks but I was > so impressed with there product and their customer service that I thought > somebody should know. > > Rich Crosley > RV8 - N948RC - L00 > > > ========= > get="_blank">http://www.matronics.com/Navigator?RV-List > ========= > http://forums.matronics.com > ========= > le, List Admin. > ="_blank">http://www.matronics.com/contribution > ========= > > > http://www.matronics.com/Navigator?RV-Listhttp://forums.matronics.comhttp: > //www.matronics.com/contribution > > href="http://www.matronics.com/Navigator?RV-List">http://www.matronics.com/N > avigator?RV-List > href="http://forums.matronics.com">http://forums.matronics.com > href="http://www.matronics.com/contribution">http://www.matronics.com/c > > > ________________________________ Message 13 ____________________________________ > > > Time: 02:00:09 PM PST US > From: scott bilinski > Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation > > I must say Lightspeed has the best customer service I have ever experienced > , all repairs free! I am just disapointed that I needed their customer serv > ice so often (2 head sets 4 repairs), kind of a love hate relationship. On > the up side the head sets have been rock solid for the last 2 years! > =C2- > Oh they will also send you the parts to do your own repairs for free! > > Scott > RV-8a > > > --- On Wed, 7/22/09, Chuck Jensen wrote: > > > From: Chuck Jensen > Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation > > > _filtered #yiv1686163601 { > font-family:Cambria Math;} > _filtered #yiv1686163601 { > font-family:Calibri;} > _filtered #yiv1686163601 { > font-family:Tahoma;} > _filtered #yiv1686163601 { > font-family:Consolas;} > _filtered #yiv1686163601 {margin:1.0in 1.0in 1.0in 1.0in;} > #yiv1686163601 P.MsoNormal { > MARGIN:0in 0in 0pt;FONT-FAMILY:"Times New Roman", "serif";FONT-SIZE:12pt;} > #yiv1686163601 LI.MsoNormal { > MARGIN:0in 0in 0pt;FONT-FAMILY:"Times New Roman", "serif";FONT-SIZE:12pt;} > #yiv1686163601 DIV.MsoNormal { > MARGIN:0in 0in 0pt;FONT-FAMILY:"Times New Roman", "serif";FONT-SIZE:12pt;} > #yiv1686163601 A:link { > COLOR:blue;TEXT-DECORATION:underline;} > #yiv1686163601 SPAN.MsoHyperlink { > COLOR:blue;TEXT-DECORATION:underline;} > #yiv1686163601 A:visited { > COLOR:purple;TEXT-DECORATION:underline;} > #yiv1686163601 SPAN.MsoHyperlinkFollowed { > COLOR:purple;TEXT-DECORATION:underline;} > #yiv1686163601 PRE { > MARGIN:0in 0in 0pt;FONT-FAMILY:"Courier New";FONT-SIZE:10pt;} > #yiv1686163601 SPAN.HTMLPreformattedChar { > FONT-FAMILY:Consolas;} > #yiv1686163601 SPAN.EmailStyle19 { > FONT-FAMILY:"Calibri", "sans-serif";COLOR:#1f497d;} > #yiv1686163601 .MsoChpDefault { > } > #yiv1686163601 DIV.Section1 { > } > > > I have both, two 30s and 2 Zulus.=C2- I like the Zulus a good bit better. > =C2- Sound quality isn't much different, but the lighter clamping pressur > e of the Zulus is a big deal and the controls are, ergonomically, a little > more cleaned up.=C2- I'm going to install the panel powered connection to > get away from the batteries and will probably trade in one of the 30s for > a panel powered Zulu. > The Zulus are definitely a step up, but whether it is worth the extra money > is based on the thickness of the wallet. > Chuck Jensen > =C2- > > -----Original Message----- > From: owner-rv-list-server@matronics.com [mailto:owner-rv-list-server@matro > nics.com]On Behalf Of Robin Marks > Sent: Wednesday, July 22, 2009 2:47 PM > Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation > > > I own the Bose (and several Lightspeed, 30G & 3 Denali=99s) If I had > to do it again I would give the Zulu a try. My Bose are nice for sure but s > o are the Zulu=99s. ave a few $ and get a few extra features. > =C2- > Robin > Do Not Archive > =C2- > > From: owner-rv-list-server@matronics.com [mailto:owner-rv-list-server@matro > nics.com] On Behalf Of Bill Boyd > Sent: Wednesday, July 22, 2009 11:19 AM > Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation > =C2- > Any bad press on the Zulu's so far? > > =C2- > > Bill B > > On Wed, Jul 22, 2009 at 1:34 PM, John Fasching wrot > e: > > That'f fine. Just a few hours ago my Lightspeed 30G headset became wildly i > ntermittent, two day before I wanted to use it to fly to Oshkosh. The wires > at the top of the battery compartment seem to be at fault...if wiggled the > unit works, but only until it is slightly jossled again...this is the SECO > ND time this has happened on this 30G Lightspeed headset with the same symp > toms both times. It was repaired by the company the first time it failed. I > t seems there is some basic flaw in how those wires hook up inside the unit > . Naturally this would have to happed just as I was going to make the 6.5-h > r flight to OSH. I like the unit, but the same failure TWICE? I am going to > have to look at Bose I guess. > > John at Salida, CO > > > ----- Original Message ----- From: "Richard Crosley" > > Sent: Tuesday, July 21, 2009 11:01 PM > > > Subject: RV-List: Customer Service Report - Lightspeed Aviation > > > > I want to relay my experience with Lightspeed Aviation customer service. Ab > out three years ago, when I finished my RV8, I was in the market for headse > ts. =C2-My wife didn't want one that went over her head and messed =C2- > up her hair so we got a Lightspeed Mach1. =C2-Worked great and she loved > it. =C2-On our last breakfast run she dropped the Mach1 on the floor of t > he airplane, when she picked it up it got caught on something and pulled th > e mic off the boom. =C2-I could not find my receipt or any paperwork on t > he headset. So I got Lightspeeds phone number off the web site and called t > heir customer service. I told her we broke it and needed it fixed, she was > very nice and gave me a hardware return number and took my info. =C2-They > also sent an email with the same info. =C2-I mailed the Mach1 off and go > t another email when they received it. =C2-Expecting a call with the cost > to repair it, I was surprised to get another email saying it was in the ma > il back to me and a > tracking number. =C2-I week to the day I received, not a repaired headse > t but, a new one in a new case at NO charge. =C2-I have nothing to do wit > h the Lightspeed folks but I was so impressed with there product and their > customer service that I thought somebody should know. > > Rich Crosley > RV8 - N948RC - L00 > > > =C2- > get="_blank">http://www.matronics.com/Navigator?RV-List > http://forums.matronics.com > le, List Admin. > ="_blank">http://www.matronics.com/contribution > > > =C2- =C2- =C2-http://www.matronics.com/Navigator?RV-Listhttp://forums > .matronics.comhttp://www.matronics.com/contribution =C2- > > href="http://www.matronics.com/Navigator?RV-List">http://www.matronics.co > m/Navigator?RV-List > href="http://forums.matronics.com">http://forums.matronics.com > href="http://www.matronics.com/contribution">http://www.matronics.com/c > > > =0A=0A=0A > > ________________________________ Message 14 ____________________________________ > > > Time: 03:42:21 PM PST US > From: "Kyle Boatright" > Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation > > I sent my 25XL's back to Lightspeed last week for probably their 5th > repair in 8 years. Their service is good. Their product reliability > isn't. In the 5 trips to Lightspeed, I've never *broken* the headsets. > Each time, they just stopped working properly. My guess is that the > electronics in their headsets may not do well in a humid environment. > > Anyway, when I was talking with their tech support folks the other day, > I asked if their more recent models were more reliable. The answer was > yes, and that if I was interested, I should just go into their trade-up > program and move to Zulu's. I told him that I had already spent $550 > for the 25XL's which I'm happy with when they work and that I just > couldn't see spending another $550 to upgrade to a product that *may* be > what the 25XL's should have been... > > Mind you, I like Lightspeed, it is just frustrating when an expensive > item isn't an expensive, RELIABLE item... > > KB > > > ----- Original Message ----- > From: scott bilinski > To: rv-list@matronics.com > Sent: Wednesday, July 22, 2009 4:57 PM > Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation > > > I must say Lightspeed has the best customer service I have ever > experienced, all repairs free! I am just disapointed that I needed their > customer service so often (2 head sets 4 repairs), kind of a love hate > relationship. On the up side the head sets have been rock solid for the > last 2 years! > > Oh they will also send you the parts to do your own repairs for > free! > > Scott > RV-8a > > > --- On Wed, 7/22/09, Chuck Jensen wrote: > > > From: Chuck Jensen > Subject: RE: RV-List: Customer Service Report - Lightspeed > Aviation > To: rv-list@matronics.com > Date: Wednesday, July 22, 2009, 1:04 PM > > > I have both, two 30s and 2 Zulus. I like the Zulus a good bit > better. Sound quality isn't much different, but the lighter clamping > pressure of the Zulus is a big deal and the controls are, ergonomically, > a little more cleaned up. I'm going to install the panel powered > connection to get away from the batteries and will probably trade in one > of the 30s for a panel powered Zulu. > The Zulus are definitely a step up, but whether it is worth > the extra money is based on the thickness of the wallet. > Chuck Jensen > > -----Original Message----- > From: owner-rv-list-server@matronics.com > [mailto:owner-rv-list-server@matronics.com]On Behalf Of Robin Marks > Sent: Wednesday, July 22, 2009 2:47 PM > To: rv-list@matronics.com > Subject: RE: RV-List: Customer Service Report - Lightspeed > Aviation > > > I own the Bose (and several Lightspeed, 30G & 3 > Denali=99s) If I had to do it again I would give the Zulu a try. > My Bose are nice for sure but so are the Zulu=99s. ave a few $ and > get a few extra features. > > > Robin > > Do Not Archive > > > From: owner-rv-list-server@matronics.com > [mailto:owner-rv-list-server@matronics.com] On Behalf Of Bill Boyd > Sent: Wednesday, July 22, 2009 11:19 AM > To: rv-list@matronics.com > Subject: Re: RV-List: Customer Service Report - Lightspeed > Aviation > > > Any bad press on the Zulu's so far? > > > Bill B > > On Wed, Jul 22, 2009 at 1:34 PM, John Fasching > wrote: > > > > That'f fine. Just a few hours ago my Lightspeed 30G headset > became wildly intermittent, two day before I wanted to use it to fly to > Oshkosh. The wires at the top of the battery compartment seem to be at > fault...if wiggled the unit works, but only until it is slightly jossled > again...this is the SECOND time this has happened on this 30G Lightspeed > headset with the same symptoms both times. It was repaired by the > company the first time it failed. It seems there is some basic flaw in > how those wires hook up inside the unit. Naturally this would have to > happed just as I was going to make the 6.5-hr flight to OSH. I like the > unit, but the same failure TWICE? I am going to have to look at Bose I > guess. > > John at Salida, CO > > > ----- Original Message ----- From: "Richard Crosley" > > To: > > Sent: Tuesday, July 21, 2009 11:01 PM > > > Subject: RV-List: Customer Service Report - Lightspeed > Aviation > > > > > I want to relay my experience with Lightspeed Aviation > customer service. About three years ago, when I finished my RV8, I was > in the market for headsets. My wife didn't want one that went over her > head and messed up her hair so we got a Lightspeed Mach1. Worked great > and she loved it. On our last breakfast run she dropped the Mach1 on > the floor of the airplane, when she picked it up it got caught on > something and pulled the mic off the boom. I could not find my receipt > or any paperwork on the headset. So I got Lightspeeds phone number off > the web site and called their customer service. I told her we broke it > and needed it fixed, she was very nice and gave me a hardware return > number and took my info. They also sent an email with the same info. I > mailed the Mach1 off and got another email when they received it. > Expecting a call with the cost to repair it, I was surprised to get > another email saying it was in the mail back to me and a tracking > number. I week to the day I received, not a repaired headset but, a new > one in a new case at NO charge. I have nothing to do with the > Lightspeed folks but I was so impressed with there product and their > customer service that I thought somebody should know. > > Rich Crosley > RV8 - N948RC - L00 > > > ========= > get="_blank">http://www.matronics.com/Navigator?RV-List > ========= > http://forums.matronics.com > ========= > le, List Admin. > ="_blank">http://www.matronics.com/contribution > ========= > > > > http://www.matronics.com/Navigator?RV-Listhttp://forums.matronics.comhttp > ://www.matronics.com/contribution > > href="http://www.matronics.com/Navigator?RV-List">http://www.matronics. > com/Navigator?RV-List > href="http://forums.matronics.com">http://forums.matronics.com > href="http://www.matronics.com/contribution">http://www.matronics.com/c > > > t=_blank rel=nofollow>http://www.matronics.com/Navigator?RV-List > =nofollow>http://forums.matronics.com > blank rel=nofollow>http://www.matronics.com/contribution > > > ________________________________ Message 15 ____________________________________ > > > Time: 04:20:14 PM PST US > From: John Jessen > Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation > > I was thinking about the Zulu over the Bose. Why did you chose the > latter? > > > On Jul 22, 2009, at 1:46 PM, "SteinAir, Inc." > wrote: > > > There is no doubt that Lightspeed has fantastic customer support. > > The issue is that even though the service is great, our experience > > has been that we've used it more than we should need to. My thought > > > is I would rather have a product that didn't need frequent service > > (even if that service is great)...I'd rather pay a bit more to not > > have to worry about service. The Bose aren't perfect and they are > > darned expensive, but we also did try the Zulu's out as well and > > I've settled back on the Bose as being my personal favorite. > > > > My 2 cents as usual. > > > > Cheers, > > Stein > > > > _________________________________________ > > The information transmitted is intended only for the person or > > entity to which it is addressed and may contain confidential and/or > > > privileged material. Any review, retransmission, dissemination or > > other use of, or taking of any action in reliance upon, this > > information by persons or entities other than the intended recipient > > > is prohibited. If you receive this in error, please contact the > > sender and delete the material from any computer. > > > > > > -----Original Message----- > > From: owner-rv-list-server@matronics.com [mailto:owner-rv-list- > > server@matronics.com]On Behalf Of Chuck Jensen > > Sent: Wednesday, July 22, 2009 3:05 PM > > To: rv-list@matronics.com > > Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation > > > > I have both, two 30s and 2 Zulus. I like the Zulus a good bit > > better. Sound quality isn't much different, but the lighter > > clamping pressure of the Zulus is a big deal and the controls are, > > ergonomically, a little more cleaned up. I'm going to install the > > panel powered connection to get away from the batteries and will > > probably trade in one of the 30s for a panel powered Zulu. > > The Zulus are definitely a step up, but whether it is worth the > > extra money is based on the thickness of the wallet. > > > > Chuck Jensen > > > > > > -----Original Message----- > > From: owner-rv-list-server@matronics.com [mailto:owner-rv-list- > > server@matronics.com]On Behalf Of Robin Marks > > Sent: Wednesday, July 22, 2009 2:47 PM > > To: rv-list@matronics.com > > Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation > > > > I own the Bose (and several Lightspeed, 30G & 3 Denali=99s) If I > had t > > o do it again I would give the Zulu a try. My Bose are nice for sure > > > but so are the Zulu=99s. ave a few $ and get a few extra > features. > > > > > > Robin > > > > Do Not Archive > > > > > > From: owner-rv-list-server@matronics.com [mailto:owner-rv-list- > > server@matronics.com] On Behalf Of Bill Boyd > > Sent: Wednesday, July 22, 2009 11:19 AM > > To: rv-list@matronics.com > > Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation > > > > > > Any bad press on the Zulu's so far? > > > > > > Bill B > > > > On Wed, Jul 22, 2009 at 1:34 PM, John Fasching > > wrote: > > > > > > That'f fine. Just a few hours ago my Lightspeed 30G headset became > > wildly intermittent, two day before I wanted to use it to fly to > > Oshkosh. The wires at the top of the battery compartment seem to be > > > at fault...if wiggled the unit works, but only until it is slightly > > > jossled again...this is the SECOND time this has happened on this > > 30G Lightspeed headset with the same symptoms both times. It was > > repaired by the company the first time it failed. It seems there is > > > some basic flaw in how those wires hook up inside the unit. > > Naturally this would have to happed just as I was going to make the > > > 6.5-hr flight to OSH. I like the unit, but the same failure TWICE? I > > > am going to have to look at Bose I guess. > > > > John at Salida, CO > > > > > > ----- Original Message ----- From: "Richard Crosley" > > > > > To: > > > > Sent: Tuesday, July 21, 2009 11:01 PM > > > > > > Subject: RV-List: Customer Service Report - Lightspeed Aviation > > > > > > > > > > > I want to relay my experience with Lightspeed Aviation customer > > service. About three years ago, when I finished my RV8, I was in the > > > market for headsets. My wife didn't want one that went over her > > head and messed up her hair so we got a Lightspeed Mach1. Worked > > great and she loved it. On our last breakfast run she dropped the > > Mach1 on the floor of the airplane, when she picked it up it got > > caught on something and pulled the mic off the boom. I could not > > find my receipt or any paperwork on the headset. So I got > > Lightspeeds phone number off the web site and called their customer > > > service. I told her we broke it and needed it fixed, she was very > > nice and gave me a hardware return number and took my info. They > > also sent an email with the same info. I mailed the Mach1 off and > > got another email when they received it. Expecting a call with the > > > cost to repair it, I was surprised to get another email saying it > > was in the mail back to me and a tracking number. I week to the day > > > I received, not a repaired headset but, a new one in a new case at > > NO charge. I have nothing to do with the Lightspeed folks but I was > > > so impressed with there product and their customer service that I > > thought somebody should know. > > > > Rich Crosley > > RV8 - N948RC - L00 > > > > > > ========= > > get="_blank">http://www.matronics.com/Navigator?RV-List > > ========= > > http://forums.matronics.com > > ========= > > le, List Admin. > > ="_blank">http://www.matronics.com/contribution > > ========= > > > > > > http://www.matronics.com/Navigator?RV-List > > http://forums.matronics.com > > http://www.matronics.com/contribution > > > > > > > href="http://www.matronics.com/Navigator?RV-List">http://www.matronics.c > om/Navigator?RV-List > > href="http://forums.matronics.com">http://forums.matronics.com > > href="http://www.matronics.com/contribution">http:// > > www.matronics.com/c > > > > > > > href="http://www.matronics.com/Navigator?RV-List">http://www.matronics.c > om/Navigator?RV-List > > href="http://forums.matronics.com">http://forums.matronics.com > > href="http://www.matronics.com/contribution">http:// > > www.matronics.com/c > > > > > > ________________________________ Message 16 ____________________________________ > > > Time: 04:47:04 PM PST US > From: Kelly McMullen > Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation > > > I chose the Bose because it is lighter, less clamping force, just a > touch more comfortable. I like the Zulu, but decided I didn't want two > different headsets, and wife wanted Bose. > > John Jessen wrote: > > I was thinking about the Zulu over the Bose. Why did you chose the latter? > > > > > > > > On Jul 22, 2009, at 1:46 PM, "SteinAir, Inc." > > wrote: > > > >> There is no doubt that Lightspeed has fantastic customer support. The > >> issue is that even though the service is great, our experience has > >> been that we've used it more than we should need to. My thought is I > >> would rather have a product that didn't need frequent service (even if > >> that service is great)...I'd rather pay a bit more to not have to > >> worry about service. The Bose aren't perfect and they are darned > >> expensive, but we also did try the Zulu's out as well and I've settled > >> back on the Bose as being my personal favorite. > >> > >> My 2 cents as usual. > >> > >> Cheers, > >> Stein > >> > > > ________________________________ Message 17 ____________________________________ > > > Time: 05:18:43 PM PST US > Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation > From: thomas sargent > > Something I've always wondered about; The Bose appears to have a metalic > bridge. Doesn't that scratch the RV's canopy? In my 6A I have precious > little space between my head and that soft, scratchable plexiglass. > > On Wed, Jul 22, 2009 at 4:38 PM, Kelly McMullen wrote: > > > > > I chose the Bose because it is lighter, less clamping force, just a touch > > more comfortable. I like the Zulu, but decided I didn't want two different > > headsets, and wife wanted Bose. > > > > John Jessen wrote: > > > >> I was thinking about the Zulu over the Bose. Why did you chose the latter? > >> > >> > >> > >> On Jul 22, 2009, at 1:46 PM, "SteinAir, Inc." >> stein@steinair.com>> wrote: > >> > >> There is no doubt that Lightspeed has fantastic customer support. The > >>> issue is that even though the service is great, our experience has been that > >>> we've used it more than we should need to. My thought is I would rather > >>> have a product that didn't need frequent service (even if that service is > >>> great)...I'd rather pay a bit more to not have to worry about service. The > >>> Bose aren't perfect and they are darned expensive, but we also did try the > >>> Zulu's out as well and I've settled back on the Bose as being my personal > >>> favorite. > >>> My 2 cents as usual. > >>> Cheers, > >>> Stein > >>> > >>> > >> > > > > > > > -- > Tom Sargent > > ________________________________ Message 18 ____________________________________ > > > Time: 10:26:32 PM PST US > From: Tim Olson > Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation > > > We basically had the same experience with Lightspeed in our family > for the 3 pairs we've had. They work well, but, they're massive in > width compared to sets like the Bose. They're not AS comfortable > as the Bose, but they're not bad either. But, the plastic parts > just haven't held up that well. After going to Bose we fell > completely in love and I now just recently got my 5th set, so that > 4 can stay in my plane permanently and one can be portable. The > Bose are as comfortable as you can get. Service from them has > also been good. The kids tend to be abusive, so we've had 2 > down cords go intermittent in one ear. If you bring your headsets > into Bose at OSH, they'll fix them on the spot for you. We sent > one down cord in, and when they sent it back it came back > perfect, and they replaced things they didn't need to. They > go above and beyond. You can find pretty good deals on them > if you shop right. > > Tim Olson - RV-10 N104CD > do not archive > > > scott bilinski wrote: > > I must say Lightspeed has the best customer service I have ever > > experienced, all repairs free! I am just disapointed that I needed their > > customer service so often (2 head sets 4 repairs), kind of a love hate > > relationship. On the up side the head sets have been rock solid for the > > last 2 years! > > > > Oh they will also send you the parts to do your own repairs for free! > > > > Scott > > RV-8a > > > > > > --- On *Wed, 7/22/09, Chuck Jensen //* wrote: > > > > > > From: Chuck Jensen > > Subject: RE: RV-List: Customer Service Report - Lightspeed Aviation > > To: rv-list@matronics.com > > Date: Wednesday, July 22, 2009, 1:04 PM > > > > I have both, two 30s and 2 Zulus. I like the Zulus a good bit > > better. Sound quality isn't much different, but the lighter > > clamping pressure of the Zulus is a big deal and the controls are, > > ergonomically, a little more cleaned up. I'm going to install the > > panel powered connection to get away from the batteries and will > > probably trade in one of the 30s for a panel powered Zulu. > > The Zulus are definitely a step up, but whether it is worth the > > extra money is based on the thickness of the wallet. > > Chuck Jensen > > > > > > -----Original Message----- > > *From:* owner-rv-list-server@matronics.com > > [mailto:owner-rv-list-server@matronics.com]*On Behalf Of *Robin > > Marks > > *Sent:* Wednesday, July 22, 2009 2:47 PM > > *To:* rv-list@matronics.com > > *Subject:* RE: RV-List: Customer Service Report - Lightspeed > > Aviation > > > > I own the Bose (and several Lightspeed, 30G & 3 Denalis) If I > > had to do it again I would give the Zulu a try. My Bose are nice > > for sure but so are the Zulus. ave a few $ and get a few extra > > features. > > > > > > > > Robin > > > > Do Not Archive > > > > > > > > *From:* owner-rv-list-server@matronics.com > > [mailto:owner-rv-list-server@matronics.com] *On Behalf Of *Bill Boyd > > *Sent:* Wednesday, July 22, 2009 11:19 AM > > *To:* rv-list@matronics.com > > *Subject:* Re: RV-List: Customer Service Report - Lightspeed Aviation > > > > > > > > Any bad press on the Zulu's so far? > > > > > > > > Bill B > > > > On Wed, Jul 22, 2009 at 1:34 PM, John Fasching > > > > > > wrote: > > > > > > > > > > That'f fine. Just a few hours ago my Lightspeed 30G headset became > > wildly intermittent, two day before I wanted to use it to fly to > > Oshkosh. The wires at the top of the battery compartment seem to be > > at fault...if wiggled the unit works, but only until it is slightly > > jossled again...this is the SECOND time this has happened on this > > 30G Lightspeed headset with the same symptoms both times. It was > > repaired by the company the first time it failed. It seems there is > > some basic flaw in how those wires hook up inside the unit. > > Naturally this would have to happed just as I was going to make the > > 6.5-hr flight to OSH. I like the unit, but the same failure TWICE? I > > am going to have to look at Bose I guess. > > > > John at Salida, CO > > > > > > ----- Original Message ----- From: "Richard Crosley" > > > > > > To: > > > > > > Sent: Tuesday, July 21, 2009 11:01 PM > > > > > > Subject: RV-List: Customer Service Report - Lightspeed Aviation > > > > > > > > > > I want to relay my experience with Lightspeed Aviation customer > > service. About three years ago, when I finished my RV8, I was in the > > market for headsets. My wife didn't want one that went over her > > head and messed up her hair so we got a Lightspeed Mach1. Worked > > great and she loved it. On our last breakfast run she dropped the > > Mach1 on the floor of the airplane, when she picked it up it got > > caught on something and pulled the mic off the boom. I could not > > find my receipt or any paperwork on the headset. So I got > > Lightspeeds phone number off the web site and called their customer > > service. I told her we broke it and needed it fixed, she was very > > nice and gave me a hardware return number and took my info. They > > also sent an email with the same info. I mailed the Mach1 off and > > got another email when they received it. Expecting a call with the > > cost to repair it, I was surprised to get another email saying it > > was in the mail back to me and a tracking number. I week to the day > > I received, not a repaired headset but, a new one in a new case at > > NO charge. I have nothing to do with the Lightspeed folks but I was > > so impressed with there product and their customer service that I > > thought somebody should know. > > > > Rich Crosley > > RV8 - N948RC - L00 > > > > > > > > > > > > ========= > > get="_blank">http://www.matronics.com/Navigator?RV-List > > ========= > > http://forums.matronics.com > > ========= > > le, List Admin. > > ="_blank">http://www.matronics.com/contribution > > ========= > > > > > > > > > > * * > > > > * * > > > > ** > > > > ** > > > > ** > > > > ** > > > > ** > > > > ** > > > > *http://www.matronics.com/Navigator?RV-List* > > > > ** > > > > ** > > > > ** > > > > *http://forums.matronics.com* > > > > ** > > > > ** > > > > ** > > > > ** > > > > *http://www.matronics.com/contribution* > > > > ** > > > > * * > > > > * > > > > href="http://www.matronics.com/Navigator?RV-List">http://www.matronics.com/Navigator?RV-List > > href="http://forums.matronics.com">http://forums.matronics.com > > href="http://www.matronics.com/contribution">http://www.matronics.com/c > > * > > > > * > > > > t=_blank rel=nofollow>http://www.matronics.com/Navigator?RV-List > > =nofollow>http://forums.matronics.com > > blank rel=nofollow>http://www.matronics.com/contribution > > > > * > > > > > > * > > > > > > * > > > ________________________________ Message 19 ____________________________________ > > > Time: 10:26:32 PM PST US > From: "Chris Hand" > Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation > > I've got almost 70 RV-6A hours on my Zulu's now and I really like them. > Those hours are all since November 2008 so although I've not had any > problems, it's not really enough time to answer whether the reliability > is better than what people have reported on other Lightspeed models. > They work great, are very comfortable, sound great with my mp3 player, > and it's been pretty handy on occasion to sit in the cockpit, connect to > my cell phone via bluetooth and call my wife or kids with voice > activated cell phone calling, never having to even take the phone out of > my pocket (only on the ground of course!). > > My only basis for comparison is many years of using my old David Clark > headset in rental Cessnas and my old Cessna 140, and about 6 hours of > RV-6A transition training time using a Bose headset (which I also liked, > but went with the Zulu for a few more features and slightly lower > price). > > Chris > RV-6A, > Mountain View, CA > > ----- Original Message ----- > From: Bill Boyd > To: rv-list@matronics.com > Sent: Wednesday, July 22, 2009 11:19 AM > Subject: Re: RV-List: Customer Service Report - Lightspeed Aviation > > > Any bad press on the Zulu's so far? > > > Bill B > > > On Wed, Jul 22, 2009 at 1:34 PM, John Fasching > wrote: > > > > That'f fine. Just a few hours ago my Lightspeed 30G headset became > wildly intermittent, two day before I wanted to use it to fly to > Oshkosh. The wires at the top of the battery compartment seem to be at > fault...if wiggled the unit works, but only until it is slightly jossled > again...this is the SECOND time this has happened on this 30G Lightspeed > headset with the same symptoms both times. It was repaired by the > company the first time it failed. It seems there is some basic flaw in > how those wires hook up inside the unit. Naturally this would have to > happed just as I was going to make the 6.5-hr flight to OSH. I like the > unit, but the same failure TWICE? I am going to have to look at Bose I > guess. > > John at Salida, CO > > ----- Original Message ----- From: "Richard Crosley" > > To: > > Sent: Tuesday, July 21, 2009 11:01 PM > > Subject: RV-List: Customer Service Report - Lightspeed Aviation > > > > > I want to relay my experience with Lightspeed Aviation customer > service. About three years ago, when I finished my RV8, I was in the > market for headsets. My wife didn't want one that went over her head > and messed up her hair so we got a Lightspeed Mach1. Worked great and > she loved it. On our last breakfast run she dropped the Mach1 on the > floor of the airplane, when she picked it up it got caught on something > and pulled the mic off the boom. I could not find my receipt or any > paperwork on the headset. So I got Lightspeeds phone number off the web > site and called their customer service. I told her we broke it and > needed it fixed, she was very nice and gave me a hardware return number > and took my info. They also sent an email with the same info. I mailed > the Mach1 off and got another email when they received it. Expecting a > call with the cost to repair it, I was surprised to get another email > saying it was in the mail back to me and a tracking number. I week to > the day I received, not a repaired headset but, a new one in a new case > at NO charge. I have nothing to do with the Lightspeed folks but I was > so impressed with there product and their customer service that I > thought somebody should know. > > Rich Crosley > RV8 - N948RC - L00 > > > ========= > get="_blank">http://www.matronics.com/Navigator?RV-List > ========= > http://forums.matronics.com > ========= > le, List Admin. > ="_blank">http://www.matronics.com/contribution > ========= > > > > > > > > > ________________________________ Message 3 _____________________________________ Time: 09:06:23 AM PST US From: rveighta@comcast.net Subject: RV-List: RV8A For Sale Guys, I have my 2003 RV8A up for sale on TAP and Barnstormers for $82.5K. I will take $75K, firm, for the plane. If anyone is interested, please check out the ads and email me. Thanks,=C2-=C2-=C2- Walt Shipley=C2- (Northeastern TN) Do Not Archive ------------------------------------------------------------------------------------- Other Matronics Email List Services ------------------------------------------------------------------------------------- Post A New Message rv-list@matronics.com UN/SUBSCRIBE http://www.matronics.com/subscription List FAQ http://www.matronics.com/FAQ/RV-List.htm Web Forum Interface To Lists http://forums.matronics.com Matronics List Wiki http://wiki.matronics.com Full Archive Search Engine http://www.matronics.com/search 7-Day List Browse http://www.matronics.com/browse/rv-list Browse Digests http://www.matronics.com/digest/rv-list Browse Other Lists http://www.matronics.com/browse Live Online Chat! http://www.matronics.com/chat Archive Downloading http://www.matronics.com/archives Photo Share http://www.matronics.com/photoshare Other Email Lists http://www.matronics.com/emaillists Contributions http://www.matronics.com/contribution ------------------------------------------------------------------------------------- These Email List Services are sponsored solely by Matronics and through the generous Contributions of its members.