Today's Message Index:
----------------------
1. 05:00 AM - Re: Re: Reconsider Garmin Purchases (Charlie England)
2. 06:58 AM - Re: Re: Reconsider Garmin Purchases (Bob Collins)
3. 08:48 AM - Re: Re: Reconsider Garmin Purchases (vanremog@aol.com)
4. 02:51 PM - Re: Re: Reconsider Garmin Purchases (Ace Pilot)
Message 1
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Subject: | Re: Reconsider Garmin Purchases |
I see no reason for an apology, and I'm glad you posted your experience.
I've heard the exact same story (outrageous flat-rate fees for *any*
repair, even a 'checkout') about Garmin for many years from many different
owners. I've even experienced it myself, with Garmin wanting around $150 to
replace the $4 backup battery in my GPS III Pilot portable. When I cornered
a Garmin rep about it at a major flyin, he offered to give me a 'deal' at
$70 if I sent it to his attention after the flyin. And the portable isn't
even a 'certified' device.
BTW, I'd like to thank Matt for keeping these lists up and running and
avoiding the ugliness of censorship, which is rampant on the VAF forum. For
those who don't follow it closely, Matt's recent thread on the Garmin
service subject didn't last a day before it was deleted (can't have one of
your advertisers called out in public, can you.....). I sometimes go for
much longer than I should without donating to Matt, and incidents like that
remind me why I should donate every year.
Charlie
On Wed, Jun 17, 2015 at 4:36 PM, Matt Dralle <dralle@matronics.com> wrote:
>
> Before making my original post, I had contacted two different Avionics
> shops and received the exact same story, so I didn't base my findings on a
> single vendor. I have subsequently contacted Garmin directly and was told
> that the parts are in fact orderable by dealers. But, when those same
> avionics dealers call the Garmin parts department they are told they are
> not allowed to order those parts. So, something is definitely not quite
> lining up here. I guess I apologize to the community for venting my
> frustration with this process, but this really shouldn't be this difficult.
> I will follow up with more information on this debacle as it hopefully
> progresses.
>
> Btw, the lens part number for the SL-30 is 308-3201-42 and the lens for
> the GTX-327 is 470-00034-00.
>
> Matt
>
>
> At 11:10 AM 6/17/2015 Wednesday, Matt Dralle wrote:
> >In the rebuild of my RV-8 recently, I managed to get a scratch in the
> lens of both the Garmin SL-30 and the Garmin GTX-327. No biggie, I thought,
> I'll just order up a replacement and stick them in, much like I did on the
> King KX-125 on the RV-6.
> >
> >I called up Pacific Coast Avionics today to order the parts and was told
> the following: Garmin will not sell the lens. Yup, you hear that right. My
> only option is to return both units to Garmin for a "factory repair" and
> the MINIMUM charge will be $535 for EACH unit! That is $1070 to replace two
> $4 pieces of plastic! That is simply outrageous! Frankly, criminal behavior.
> >
> >I will NOT be buying ANY future Garmin products. I refuse to do business
> with a company that treats their customers this way. Unacceptable.
> >
> >
> >-
> >Matt Dralle
>
> -
> Matt Dralle
>
> RV-8 #82880 N998RV "Ruby Vixen"
> http://www.mattsrv8.com - Matt's Complete RV-8 Construction Log
> http://www.mattsrv8.com/Mishap - Landing Mishap Rebuild Log
> http://www.youtube.com/MattsRV8 - Matt's RV-8 HDTV YouTube Channel
> Status: 182+ Hours TTSN - Version 2.0 Now Flying!
>
> RV-6 #20916 N360EM "The Flyer"
> http://www.mattsrv6.com - Matt's RV-6 Revitalization Log
> Status: 300+ Hours - Full Flyer Mode!
>
> Matt's Livermore Airport Live ATC Stream!
> Check out the live ATC stream directly from my hangar at the Livermore
> Airport. Includes both Tower and Ground transmissions. Archives too!
> For entertainment purposes only. http://klvk.matronics.com
>
>
Message 2
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Subject: | Re: Reconsider Garmin Purchases |
Just to put in my plug for the local guy.
When I first read Matt=99s post, my thought was,
=9Cdidn=99t buy it from Stein.=9D Which is why I was
also interested in Stein=99s response.
Remember, this is a guy who took a personal bath a few years ago when
the alternative was a big company was going to screw his customers.
So this is just a reminder to support those shops that have a history of
supporting the RV community, especially those who ARE in the RV
community. It makes a big difference.
Glad all of this worked out.
From: owner-rv-list-server@matronics.com
[mailto:owner-rv-list-server@matronics.com] On Behalf Of
HCRV6@comcast.net
Sent: Wednesday, June 17, 2015 5:59 PM
Subject: Re: RV-List: Re: Reconsider Garmin Purchases
Matt,
No apology required or warranted, the only way suppliers will learn to
treat their customers decently and to get their own house in order if
that's the problem here, is to broadcast this kind of outrageous policy
to the entire customer community. Maybe an abrupt drop in sales will
get their attention. I for one just eliminated the G3X from
consideration for my future panel upgrade unless this kind of BS ceases.
Harry Crosby
RV-6 N16CX, 1286 hours.
_____
From: "Matt Dralle" <dralle@matronics.com <mailto:dralle@matronics.com>
>
Sent: Wednesday, June 17, 2015 2:36:32 PM
Subject: RV-List: Re: Reconsider Garmin Purchases
<mailto:dralle@matronics.com> >
Before making my original post, I had contacted two different Avionics
shops and received the exact same story, so I didn't base my findings on
a single vendor. I have subsequently contacted Garmin directly and was
told that the parts are in fact orderable by dealers. But, when those
same avionics dealers call the Garmin parts department they are told
they are not allowed to order those parts. So, something is definitely
not quite lining up here. I guess I apologize to the community for
venting my frustration with this process, but this really shouldn't be
this difficult. I will follow up with more information on this debacle
as it hopefully progresses.
Btw, the lens part number for the SL-30 is 308-3201-42 and the lens for
the GTX-327 is 470-00034-00.
Matt
At 11:10 AM 6/17/2015 Wednesday, Matt Dralle wrote:
>In the rebuild of my RV-8 recently, I managed to get a scratch in the
lens of both the Garmin SL-30 and the Garmin GTX-327. No biggie, I
thought, I'll just order up a replacement and stick them in, much like I
did on the King KX-125 on the RV-6.
>
>I called up Pacific Coast Avionics today to order the parts and was
told the following: Garmin will not sell the lens. Yup, you hear that
right. My only option is to return both units to Garmin for a "factory
repair" and the MINIMUM charge will be $535 for EACH unit! That is $1070
to replace two $4 pieces of plastic! That is simply outrageous! Frankly,
criminal behavior.
>
>I will NOT be buying ANY future Garmin products. I refuse to do
business with a company that treats their customers this way.
Unacceptable.
>
>
>-
>Matt Dralle
-
Matt Dralle
RV-8 #82880 N998RV "Ruby Vixen"
http://www.mattsrv8.com - Matt's Complete RV-8 Construction Log
http://www.mattsrv8.com/Mishap - Landing Mishap Rebuild Log
http://www.youtube.com/MattsRV8 - Matt's RV-8 HDTV YouTube Channel
Status: 182+ Hours TTSN - Version 2.0 Now Flying!
RV-6 #20916 N360EM "The Flyer"
http://www.mattsrv6.com - Matt's RV-6 Revitalization Log
Status: 300+ Hours - Full Flyer Mode!
Matt's Livermore Airport Live ATC Stream!
Check out the live ATC stream directly from my hangar at the Livermore
Airport. Includes both Tower and Ground transmissions. Archives too!
For entertainment purposes only. h
Message 3
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Subject: | Re: Reconsider Garmin Purchases |
I'd like to pipe up here and defend Matt as well. If we don't identify these issues,
then we can't effect change. There are phases in the process of resolve
issues. Near the top of the list is initial outrage at the injustice of a particular
action.
Matt strikes me as a smart responsible individual and his outrage is understandable.
If we are going to get a large corporation to rethink their strategy then
we too need to stand up as say we're mad as hell and are not gong t take this
anymore. Let Garmin know that there are consequences to their actions.
-GV
-----Original Message-----
From: Charlie England <ceengland7@gmail.com>
Sent: Thu, Jun 18, 2015 5:00 am
Subject: Re: RV-List: Re: Reconsider Garmin Purchases
I see no reason for an apology, and I'm glad you posted your experience. I've heard
the exact same story (outrageous flat-rate fees for *any* repair, even a
'checkout') about Garmin for many years from many different owners. I've even
experienced it myself, with Garmin wanting around $150 to replace the $4 backup
battery in my GPS III Pilot portable. When I cornered a Garmin rep about it
at a major flyin, he offered to give me a 'deal' at $70 if I sent it to his attention
after the flyin. And the portable isn't even a 'certified' device.
BTW, I'd like to thank Matt for keeping these lists up and running and avoiding
the ugliness of censorship, which is rampant on the VAF forum. For those who
don't follow it closely, Matt's recent thread on the Garmin service subject didn't
last a day before it was deleted (can't have one of your advertisers called
out in public, can you.....). I sometimes go for much longer than I should
without donating to Matt, and incidents like that remind me why I should donate
every year.
Charlie
On Wed, Jun 17, 2015 at 4:36 PM, Matt Dralle <dralle@matronics.com> wrote:
Before making my original post, I had contacted two different Avionics shops and
received the exact same story, so I didn't base my findings on a single vendor.
I have subsequently contacted Garmin directly and was told that the parts
are in fact orderable by dealers. But, when those same avionics dealers call
the Garmin parts department they are told they are not allowed to order those
parts. So, something is definitely not quite lining up here. I guess I apologize
to the community for venting my frustration with this process, but this really
shouldn't be this difficult. I will follow up with more information on this
debacle as it hopefully progresses.
Btw, the lens part number for the SL-30 is 308-3201-42 and the lens for the GTX-327
is 470-00034-00.
Matt
At 11:10 AM 6/17/2015 Wednesday, Matt Dralle wrote:
>In the rebuild of my RV-8 recently, I managed to get a scratch in the lens of
both the Garmin SL-30 and the Garmin GTX-327. No biggie, I thought, I'll just
order up a replacement and stick them in, much like I did on the King KX-125
on the RV-6.
>
>I called up Pacific Coast Avionics today to order the parts and was told the
following: Garmin will not sell the lens. Yup, you hear that right. My only option
is to return both units to Garmin for a "factory repair" and the MINIMUM
charge will be $535 for EACH unit! That is $1070 to replace two $4 pieces of plastic!
That is simply outrageous! Frankly, criminal behavior.
>
>I will NOT be buying ANY future Garmin products. I refuse to do business with
a company that treats their customers this way. Unacceptable.
>
>
>-
>Matt Dralle
-
Matt Dralle
RV-8 #82880 N998RV "Ruby Vixen"
http://www.mattsrv8.com - Matt's Complete RV-8 Construction Log
http://www.mattsrv8.com/Mishap - Landing Mishap Rebuild Log
http://www.youtube.com/MattsRV8 - Matt's RV-8 HDTV YouTube Channel
Status: 182+ Hours TTSN - Version 2.0 Now Flying!
RV-6 #20916 N360EM "The Flyer"
http://www.mattsrv6.com - Matt's RV-6 Revitalization Log
Status: 300+ Hours - Full Flyer Mode!
Matt's Livermore Airport Live ATC Stream!
Check out the live ATC stream directly from my hangar at the Livermore
Airport. Includes both Tower and Ground transmissions. Archives too!
For entertainment purposes only. http://klvk.matronics.com
===========
ist" rel="noreferrer" target="_blank">http://www.matronics.com/Navigator?RV-List
===========
FORUMS -
eferrer" target="_blank">http://forums.matronics.com
===========
b Site -
-Matt Dralle, List Admin.
rel="noreferrer" target="_blank">http://www.matronics.com/contribution
===========
Message 4
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Subject: | Re: Reconsider Garmin Purchases |
I've also been successful with Wag Aero for replacement landing gear
springs for my Corben. Their complete "kit" of gear leg blanks and
springs is $307. I just got an email from them today and can get just
what I need (the SPRINGS ONLY) for $49.50 each...so $100 vs $307.
Another win getting the grease (concession) applied to the squeaky wheel
(ME!)...
Ace
On 6/18/2015 3:47 PM, vanremog@aol.com wrote:
> I'd like to pipe up here and defend Matt as well. If we don't
> identify these issues, then we can't effect change. There are phases
> in the process of resolve issues. Near the top of the list is initial
> outrage at the injustice of a particular action.
> Matt strikes me as a smart responsible individual and his outrage is
> understandable. If we are going to get a large corporation to rethink
> their strategy then we too need to stand up as say we're mad as hell
> and are not gong t take this anymore. Let Garmin know that there are
> consequences to their actions.
> -GV
> -----Original Message-----
> From: Charlie England <ceengland7@gmail.com>
> To: RV list <rv-list@matronics.com>
> Sent: Thu, Jun 18, 2015 5:00 am
> Subject: Re: RV-List: Re: Reconsider Garmin Purchases
>
> I see no reason for an apology, and I'm glad you posted your
> experience. I've heard the exact same story (outrageous flat-rate fees
> for *any* repair, even a 'checkout') about Garmin for many years from
> many different owners. I've even experienced it myself, with Garmin
> wanting around $150 to replace the $4 backup battery in my GPS III
> Pilot portable. When I cornered a Garmin rep about it at a major
> flyin, he offered to give me a 'deal' at $70 if I sent it to his
> attention after the flyin. And the portable isn't even a 'certified'
> device.
>
> BTW, I'd like to thank Matt for keeping these lists up and running and
> avoiding the ugliness of censorship, which is rampant on the VAF
> forum. For those who don't follow it closely, Matt's recent thread on
> the Garmin service subject didn't last a day before it was deleted
> (can't have one of your advertisers called out in public, can
> you.....). I sometimes go for much longer than I should without
> donating to Matt, and incidents like that remind me why I should
> donate every year.
>
> Charlie
>
> On Wed, Jun 17, 2015 at 4:36 PM, Matt Dralle <dralle@matronics.com
> <mailto:dralle@matronics.com>> wrote:
>
> <mailto:dralle@matronics.com>>
>
> Before making my original post, I had contacted two different
> Avionics shops and received the exact same story, so I didn't base
> my findings on a single vendor. I have subsequently contacted
> Garmin directly and was told that the parts are in fact orderable
> by dealers. But, when those same avionics dealers call the Garmin
> parts department they are told they are not allowed to order those
> parts. So, something is definitely not quite lining up here. I
> guess I apologize to the community for venting my frustration with
> this process, but this really shouldn't be this difficult. I will
> follow up with more information on this debacle as it hopefully
> progresses.
>
> Btw, the lens part number for the SL-30 is 308-3201-42 and the
> lens for the GTX-327 is 470-00034-00.
>
> Matt
>
>
> At 11:10 AM 6/17/2015 Wednesday, Matt Dralle wrote:
> >In the rebuild of my RV-8 recently, I managed to get a scratch in
> the lens of both the Garmin SL-30 and the Garmin GTX-327. No
> biggie, I thought, I'll just order up a replacement and stick them
> in, much like I did on the King KX-125 on the RV-6.
> >
> >I called up Pacific Coast Avionics today to order the parts and
> was told the following: Garmin will not sell the lens. Yup, you
> hear that right. My only option is to return both units to Garmin
> for a "factory repair" and the MINIMUM charge will be $535 for
> EACH unit! That is $1070 to replace two $4 pieces of plastic! That
> is simply outrageous! Frankly, criminal behavior.
> >
> >I will NOT be buying ANY future Garmin products. I refuse to do
> business with a company that treats their customers this way.
> Unacceptable.
> >
> >
> >-
> >Matt Dralle
>
> -
> Matt Dralle
>
> RV-8 #82880 N998RV "Ruby Vixen"
> http://www.mattsrv8.com - Matt's Complete RV-8 Construction Log
> http://www.mattsrv8.com/Mishap - Landing Mishap Rebuild Log
> http://www.youtube.com/MattsRV8 - Matt's RV-8 HDTV YouTube Channel
> Status: 182+ Hours TTSN - Version 2.0 Now Flying!
>
> RV-6 #20916 N360EM "The Flyer"
> http://www.mattsrv6.com - Matt's RV-6 Revitalization Log
> Status: 300+ Hours - Full Flyer Mode!
>
> Matt's Livermore Airport Live ATC Stream!
> Check out the live ATC stream directly from my hangar at the
> Livermore
> Airport. Includes both Tower and Ground transmissions. Archives
> too!
> For entertainment purposes only. http://klvk.matronics.com
>
>
> ==========
> ist" rel="noreferrer"
> target="_blank">http://www.matronics.com/Navigator?RV-List
> ==========
> FORUMS -
> eferrer" target="_blank">http://forums.matronics.com
> ==========
> b Site -
> -Matt Dralle, List Admin.
> rel="noreferrer"
> target="_blank">http://www.matronics.com/contribution
> ==========
>
>
> <http://www.matronics.com/Navigator?RV-List>
> <http://www.matronics.com/Navigator?RV-List>
> <http://www.matronics.com/Navigator?RV-List><http://www.matronics.com/Navigator?RV-List>
>
> *
>
>
> *
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