---------------------------------------------------------- RV-List Digest Archive --- Total Messages Posted Thu 06/18/15: 4 ---------------------------------------------------------- Today's Message Index: ---------------------- 1. 05:00 AM - Re: Re: Reconsider Garmin Purchases (Charlie England) 2. 06:58 AM - Re: Re: Reconsider Garmin Purchases (Bob Collins) 3. 08:48 AM - Re: Re: Reconsider Garmin Purchases (vanremog@aol.com) 4. 02:51 PM - Re: Re: Reconsider Garmin Purchases (Ace Pilot) ________________________________ Message 1 _____________________________________ Time: 05:00:22 AM PST US Subject: Re: RV-List: Re: Reconsider Garmin Purchases From: Charlie England I see no reason for an apology, and I'm glad you posted your experience. I've heard the exact same story (outrageous flat-rate fees for *any* repair, even a 'checkout') about Garmin for many years from many different owners. I've even experienced it myself, with Garmin wanting around $150 to replace the $4 backup battery in my GPS III Pilot portable. When I cornered a Garmin rep about it at a major flyin, he offered to give me a 'deal' at $70 if I sent it to his attention after the flyin. And the portable isn't even a 'certified' device. BTW, I'd like to thank Matt for keeping these lists up and running and avoiding the ugliness of censorship, which is rampant on the VAF forum. For those who don't follow it closely, Matt's recent thread on the Garmin service subject didn't last a day before it was deleted (can't have one of your advertisers called out in public, can you.....). I sometimes go for much longer than I should without donating to Matt, and incidents like that remind me why I should donate every year. Charlie On Wed, Jun 17, 2015 at 4:36 PM, Matt Dralle wrote: > > Before making my original post, I had contacted two different Avionics > shops and received the exact same story, so I didn't base my findings on a > single vendor. I have subsequently contacted Garmin directly and was told > that the parts are in fact orderable by dealers. But, when those same > avionics dealers call the Garmin parts department they are told they are > not allowed to order those parts. So, something is definitely not quite > lining up here. I guess I apologize to the community for venting my > frustration with this process, but this really shouldn't be this difficult. > I will follow up with more information on this debacle as it hopefully > progresses. > > Btw, the lens part number for the SL-30 is 308-3201-42 and the lens for > the GTX-327 is 470-00034-00. > > Matt > > > At 11:10 AM 6/17/2015 Wednesday, Matt Dralle wrote: > >In the rebuild of my RV-8 recently, I managed to get a scratch in the > lens of both the Garmin SL-30 and the Garmin GTX-327. No biggie, I thought, > I'll just order up a replacement and stick them in, much like I did on the > King KX-125 on the RV-6. > > > >I called up Pacific Coast Avionics today to order the parts and was told > the following: Garmin will not sell the lens. Yup, you hear that right. My > only option is to return both units to Garmin for a "factory repair" and > the MINIMUM charge will be $535 for EACH unit! That is $1070 to replace two > $4 pieces of plastic! That is simply outrageous! Frankly, criminal behavior. > > > >I will NOT be buying ANY future Garmin products. I refuse to do business > with a company that treats their customers this way. Unacceptable. > > > > > >- > >Matt Dralle > > - > Matt Dralle > > RV-8 #82880 N998RV "Ruby Vixen" > http://www.mattsrv8.com - Matt's Complete RV-8 Construction Log > http://www.mattsrv8.com/Mishap - Landing Mishap Rebuild Log > http://www.youtube.com/MattsRV8 - Matt's RV-8 HDTV YouTube Channel > Status: 182+ Hours TTSN - Version 2.0 Now Flying! > > RV-6 #20916 N360EM "The Flyer" > http://www.mattsrv6.com - Matt's RV-6 Revitalization Log > Status: 300+ Hours - Full Flyer Mode! > > Matt's Livermore Airport Live ATC Stream! > Check out the live ATC stream directly from my hangar at the Livermore > Airport. Includes both Tower and Ground transmissions. Archives too! > For entertainment purposes only. http://klvk.matronics.com > > ________________________________ Message 2 _____________________________________ Time: 06:58:09 AM PST US From: "Bob Collins" Subject: RE: RV-List: Re: Reconsider Garmin Purchases Just to put in my plug for the local guy. When I first read Matt=99s post, my thought was, =9Cdidn=99t buy it from Stein.=9D Which is why I was also interested in Stein=99s response. Remember, this is a guy who took a personal bath a few years ago when the alternative was a big company was going to screw his customers. So this is just a reminder to support those shops that have a history of supporting the RV community, especially those who ARE in the RV community. It makes a big difference. Glad all of this worked out. From: owner-rv-list-server@matronics.com [mailto:owner-rv-list-server@matronics.com] On Behalf Of HCRV6@comcast.net Sent: Wednesday, June 17, 2015 5:59 PM Subject: Re: RV-List: Re: Reconsider Garmin Purchases Matt, No apology required or warranted, the only way suppliers will learn to treat their customers decently and to get their own house in order if that's the problem here, is to broadcast this kind of outrageous policy to the entire customer community. Maybe an abrupt drop in sales will get their attention. I for one just eliminated the G3X from consideration for my future panel upgrade unless this kind of BS ceases. Harry Crosby RV-6 N16CX, 1286 hours. _____ From: "Matt Dralle" > Sent: Wednesday, June 17, 2015 2:36:32 PM Subject: RV-List: Re: Reconsider Garmin Purchases > Before making my original post, I had contacted two different Avionics shops and received the exact same story, so I didn't base my findings on a single vendor. I have subsequently contacted Garmin directly and was told that the parts are in fact orderable by dealers. But, when those same avionics dealers call the Garmin parts department they are told they are not allowed to order those parts. So, something is definitely not quite lining up here. I guess I apologize to the community for venting my frustration with this process, but this really shouldn't be this difficult. I will follow up with more information on this debacle as it hopefully progresses. Btw, the lens part number for the SL-30 is 308-3201-42 and the lens for the GTX-327 is 470-00034-00. Matt At 11:10 AM 6/17/2015 Wednesday, Matt Dralle wrote: >In the rebuild of my RV-8 recently, I managed to get a scratch in the lens of both the Garmin SL-30 and the Garmin GTX-327. No biggie, I thought, I'll just order up a replacement and stick them in, much like I did on the King KX-125 on the RV-6. > >I called up Pacific Coast Avionics today to order the parts and was told the following: Garmin will not sell the lens. Yup, you hear that right. My only option is to return both units to Garmin for a "factory repair" and the MINIMUM charge will be $535 for EACH unit! That is $1070 to replace two $4 pieces of plastic! That is simply outrageous! Frankly, criminal behavior. > >I will NOT be buying ANY future Garmin products. I refuse to do business with a company that treats their customers this way. Unacceptable. > > >- >Matt Dralle - Matt Dralle RV-8 #82880 N998RV "Ruby Vixen" http://www.mattsrv8.com - Matt's Complete RV-8 Construction Log http://www.mattsrv8.com/Mishap - Landing Mishap Rebuild Log http://www.youtube.com/MattsRV8 - Matt's RV-8 HDTV YouTube Channel Status: 182+ Hours TTSN - Version 2.0 Now Flying! RV-6 #20916 N360EM "The Flyer" http://www.mattsrv6.com - Matt's RV-6 Revitalization Log Status: 300+ Hours - Full Flyer Mode! Matt's Livermore Airport Live ATC Stream! Check out the live ATC stream directly from my hangar at the Livermore Airport. Includes both Tower and Ground transmissions. Archives too! For entertainment purposes only. h ________________________________ Message 3 _____________________________________ Time: 08:48:07 AM PST US From: vanremog@aol.com Subject: Re: RV-List: Re: Reconsider Garmin Purchases I'd like to pipe up here and defend Matt as well. If we don't identify these issues, then we can't effect change. There are phases in the process of resolve issues. Near the top of the list is initial outrage at the injustice of a particular action. Matt strikes me as a smart responsible individual and his outrage is understandable. If we are going to get a large corporation to rethink their strategy then we too need to stand up as say we're mad as hell and are not gong t take this anymore. Let Garmin know that there are consequences to their actions. -GV -----Original Message----- From: Charlie England Sent: Thu, Jun 18, 2015 5:00 am Subject: Re: RV-List: Re: Reconsider Garmin Purchases I see no reason for an apology, and I'm glad you posted your experience. I've heard the exact same story (outrageous flat-rate fees for *any* repair, even a 'checkout') about Garmin for many years from many different owners. I've even experienced it myself, with Garmin wanting around $150 to replace the $4 backup battery in my GPS III Pilot portable. When I cornered a Garmin rep about it at a major flyin, he offered to give me a 'deal' at $70 if I sent it to his attention after the flyin. And the portable isn't even a 'certified' device. BTW, I'd like to thank Matt for keeping these lists up and running and avoiding the ugliness of censorship, which is rampant on the VAF forum. For those who don't follow it closely, Matt's recent thread on the Garmin service subject didn't last a day before it was deleted (can't have one of your advertisers called out in public, can you.....). I sometimes go for much longer than I should without donating to Matt, and incidents like that remind me why I should donate every year. Charlie On Wed, Jun 17, 2015 at 4:36 PM, Matt Dralle wrote: Before making my original post, I had contacted two different Avionics shops and received the exact same story, so I didn't base my findings on a single vendor. I have subsequently contacted Garmin directly and was told that the parts are in fact orderable by dealers. But, when those same avionics dealers call the Garmin parts department they are told they are not allowed to order those parts. So, something is definitely not quite lining up here. I guess I apologize to the community for venting my frustration with this process, but this really shouldn't be this difficult. I will follow up with more information on this debacle as it hopefully progresses. Btw, the lens part number for the SL-30 is 308-3201-42 and the lens for the GTX-327 is 470-00034-00. Matt At 11:10 AM 6/17/2015 Wednesday, Matt Dralle wrote: >In the rebuild of my RV-8 recently, I managed to get a scratch in the lens of both the Garmin SL-30 and the Garmin GTX-327. No biggie, I thought, I'll just order up a replacement and stick them in, much like I did on the King KX-125 on the RV-6. > >I called up Pacific Coast Avionics today to order the parts and was told the following: Garmin will not sell the lens. Yup, you hear that right. My only option is to return both units to Garmin for a "factory repair" and the MINIMUM charge will be $535 for EACH unit! That is $1070 to replace two $4 pieces of plastic! That is simply outrageous! Frankly, criminal behavior. > >I will NOT be buying ANY future Garmin products. I refuse to do business with a company that treats their customers this way. Unacceptable. > > >- >Matt Dralle - Matt Dralle RV-8 #82880 N998RV "Ruby Vixen" http://www.mattsrv8.com - Matt's Complete RV-8 Construction Log http://www.mattsrv8.com/Mishap - Landing Mishap Rebuild Log http://www.youtube.com/MattsRV8 - Matt's RV-8 HDTV YouTube Channel Status: 182+ Hours TTSN - Version 2.0 Now Flying! RV-6 #20916 N360EM "The Flyer" http://www.mattsrv6.com - Matt's RV-6 Revitalization Log Status: 300+ Hours - Full Flyer Mode! Matt's Livermore Airport Live ATC Stream! Check out the live ATC stream directly from my hangar at the Livermore Airport. Includes both Tower and Ground transmissions. Archives too! For entertainment purposes only. http://klvk.matronics.com =========== ist" rel="noreferrer" target="_blank">http://www.matronics.com/Navigator?RV-List =========== FORUMS - eferrer" target="_blank">http://forums.matronics.com =========== b Site - -Matt Dralle, List Admin. rel="noreferrer" target="_blank">http://www.matronics.com/contribution =========== ________________________________ Message 4 _____________________________________ Time: 02:51:02 PM PST US From: Ace Pilot Subject: Re: RV-List: Re: Reconsider Garmin Purchases I've also been successful with Wag Aero for replacement landing gear springs for my Corben. Their complete "kit" of gear leg blanks and springs is $307. I just got an email from them today and can get just what I need (the SPRINGS ONLY) for $49.50 each...so $100 vs $307. Another win getting the grease (concession) applied to the squeaky wheel (ME!)... Ace On 6/18/2015 3:47 PM, vanremog@aol.com wrote: > I'd like to pipe up here and defend Matt as well. If we don't > identify these issues, then we can't effect change. There are phases > in the process of resolve issues. Near the top of the list is initial > outrage at the injustice of a particular action. > Matt strikes me as a smart responsible individual and his outrage is > understandable. If we are going to get a large corporation to rethink > their strategy then we too need to stand up as say we're mad as hell > and are not gong t take this anymore. Let Garmin know that there are > consequences to their actions. > -GV > -----Original Message----- > From: Charlie England > To: RV list > Sent: Thu, Jun 18, 2015 5:00 am > Subject: Re: RV-List: Re: Reconsider Garmin Purchases > > I see no reason for an apology, and I'm glad you posted your > experience. I've heard the exact same story (outrageous flat-rate fees > for *any* repair, even a 'checkout') about Garmin for many years from > many different owners. I've even experienced it myself, with Garmin > wanting around $150 to replace the $4 backup battery in my GPS III > Pilot portable. When I cornered a Garmin rep about it at a major > flyin, he offered to give me a 'deal' at $70 if I sent it to his > attention after the flyin. And the portable isn't even a 'certified' > device. > > BTW, I'd like to thank Matt for keeping these lists up and running and > avoiding the ugliness of censorship, which is rampant on the VAF > forum. For those who don't follow it closely, Matt's recent thread on > the Garmin service subject didn't last a day before it was deleted > (can't have one of your advertisers called out in public, can > you.....). I sometimes go for much longer than I should without > donating to Matt, and incidents like that remind me why I should > donate every year. > > Charlie > > On Wed, Jun 17, 2015 at 4:36 PM, Matt Dralle > wrote: > > > > > Before making my original post, I had contacted two different > Avionics shops and received the exact same story, so I didn't base > my findings on a single vendor. I have subsequently contacted > Garmin directly and was told that the parts are in fact orderable > by dealers. But, when those same avionics dealers call the Garmin > parts department they are told they are not allowed to order those > parts. So, something is definitely not quite lining up here. I > guess I apologize to the community for venting my frustration with > this process, but this really shouldn't be this difficult. I will > follow up with more information on this debacle as it hopefully > progresses. > > Btw, the lens part number for the SL-30 is 308-3201-42 and the > lens for the GTX-327 is 470-00034-00. > > Matt > > > At 11:10 AM 6/17/2015 Wednesday, Matt Dralle wrote: > >In the rebuild of my RV-8 recently, I managed to get a scratch in > the lens of both the Garmin SL-30 and the Garmin GTX-327. No > biggie, I thought, I'll just order up a replacement and stick them > in, much like I did on the King KX-125 on the RV-6. > > > >I called up Pacific Coast Avionics today to order the parts and > was told the following: Garmin will not sell the lens. Yup, you > hear that right. My only option is to return both units to Garmin > for a "factory repair" and the MINIMUM charge will be $535 for > EACH unit! That is $1070 to replace two $4 pieces of plastic! That > is simply outrageous! Frankly, criminal behavior. > > > >I will NOT be buying ANY future Garmin products. I refuse to do > business with a company that treats their customers this way. > Unacceptable. > > > > > >- > >Matt Dralle > > - > Matt Dralle > > RV-8 #82880 N998RV "Ruby Vixen" > http://www.mattsrv8.com - Matt's Complete RV-8 Construction Log > http://www.mattsrv8.com/Mishap - Landing Mishap Rebuild Log > http://www.youtube.com/MattsRV8 - Matt's RV-8 HDTV YouTube Channel > Status: 182+ Hours TTSN - Version 2.0 Now Flying! > > RV-6 #20916 N360EM "The Flyer" > http://www.mattsrv6.com - Matt's RV-6 Revitalization Log > Status: 300+ Hours - Full Flyer Mode! > > Matt's Livermore Airport Live ATC Stream! > Check out the live ATC stream directly from my hangar at the > Livermore > Airport. Includes both Tower and Ground transmissions. Archives > too! > For entertainment purposes only. http://klvk.matronics.com > > > ========== > ist" rel="noreferrer" > target="_blank">http://www.matronics.com/Navigator?RV-List > ========== > FORUMS - > eferrer" target="_blank">http://forums.matronics.com > ========== > b Site - > -Matt Dralle, List Admin. > rel="noreferrer" > target="_blank">http://www.matronics.com/contribution > ========== > > > > > > > * > > > * -- ------------------------------------------------------------------------------------- Other Matronics Email List Services ------------------------------------------------------------------------------------- Post A New Message rv-list@matronics.com UN/SUBSCRIBE http://www.matronics.com/subscription List FAQ http://www.matronics.com/FAQ/RV-List.htm Web Forum Interface To Lists http://forums.matronics.com Matronics List Wiki http://wiki.matronics.com Full Archive Search Engine http://www.matronics.com/search 7-Day List Browse http://www.matronics.com/browse/rv-list Browse Digests http://www.matronics.com/digest/rv-list Browse Other Lists http://www.matronics.com/browse Live Online Chat! http://www.matronics.com/chat Archive Downloading http://www.matronics.com/archives Photo Share http://www.matronics.com/photoshare Other Email Lists http://www.matronics.com/emaillists Contributions http://www.matronics.com/contribution ------------------------------------------------------------------------------------- These Email List Services are sponsored solely by Matronics and through the generous Contributions of its members.