Today's Message Index:
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1. 07:56 AM - Desser quality control/customer service report in Aviation Consumer (Tim Lewis)
2. 06:29 PM - Re: Desser quality control/customer service report in Aviation Consumer (RV6 Flyer)
Message 1
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Subject: | Desser quality control/customer service report in Aviation Consumer |
Like many here, I've used Desser for tubes or tires for years. It seems
worthwhile to provide a heads up from the August issue of Aviation
Consumer.
Regarding a set of retreads from Desser that developed cracks "...The
defective retreaded tires were shipped back to Desser at the companys
request. More than 15 weeks after my first correspondence with the
company (including photos of the defective tires), I sent no fewer than
10 unanswered emails and placed seven phone calls, and the situation is
still unresolved, despite Dessers promises to take make good on the
defective tires. Broken promises, failed responses and defective tires
has been my experience with the company. I dont want others to suffer
the same or worse consequences, as I was guided by the Aviation Consumer
article."
Aviation Consumer reports they reached out on behalf of the customer,
with no apparent resolution. "Although the company originally responded
to our inquiry, as we go to press in late June none of our several
follow-up calls and emails have been answered, so we have no explanation
for the condition of the tires the company shipped. If Desser responds,
well be sure to pass it along."
FWIW, I've had more than a decade of good tire experiences (retreads)
from Wilkerson Aircraft Tires in Crewe, VA. I've been purchasing my
RV-10 tubes (Leakguard GL-1587B) from Desser with no problems.
VR
Tim Lewis
CFI, A&P
RV-10 N31TD
Message 2
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Subject: | Re: Desser quality control/customer service report in Aviation |
Consumer
Been using Wilkerson retreads for more than 15-years. Last time I wanted a
set, they were out of stock as they could not get 5.00 X 5 cores. They ga
ve me a good price (better than Aircraft Spruce published price) on NEW Goo
dyear tires instead.
Gary A. Sobek
"My Sanity" RV-6 N157GS O-320 Hartzell,
3,490+ Flying Hours NC25, USA
________________________________
From: owner-rv-list-server@matronics.com <owner-rv-list-server@matronics.co
m> on behalf of Tim Lewis <timrv6a@gmail.com>
Sent: Tuesday, August 10, 2021 2:56 PM
ronics.com>
Subject: RV-List: Desser quality control/customer service report in Aviatio
n Consumer
Like many here, I've used Desser for tubes or tires for years. It seems
worthwhile to provide a heads up from the August issue of Aviation
Consumer.
Regarding a set of retreads from Desser that developed cracks "...The
defective retreaded tires were shipped back to Desser at the company=92s
request. More than 15 weeks after my first correspondence with the
company (including photos of the defective tires), I sent no fewer than
10 unanswered emails and placed seven phone calls, and the situation is
still unresolved, despite Desser=92s promises to take make good on the
defective tires. Broken promises, failed responses and defective tires
has been my experience with the company. I don=92t want others to suffer
the same or worse consequences, as I was guided by the Aviation Consumer
article."
Aviation Consumer reports they reached out on behalf of the customer,
with no apparent resolution. "Although the company originally responded
to our inquiry, as we go to press in late June none of our several
follow-up calls and emails have been answered, so we have no explanation
for the condition of the tires the company shipped. If Desser responds,
we=92ll be sure to pass it along."
FWIW, I've had more than a decade of good tire experiences (retreads)
from Wilkerson Aircraft Tires in Crewe, VA. I've been purchasing my
RV-10 tubes (Leakguard GL-1587B) from Desser with no problems.
VR
Tim Lewis
CFI, A&P
RV-10 N31TD
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