RV-List Digest Archive

Tue 08/10/21


Total Messages Posted: 2



Today's Message Index:
----------------------
 
     1. 07:56 AM - Desser quality control/customer service report in Aviation Consumer (Tim Lewis)
     2. 06:29 PM - Re: Desser quality control/customer service report in Aviation Consumer (RV6 Flyer)
 
 
 


Message 1


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    Time: 07:56:49 AM PST US
    From: Tim Lewis <timrv6a@gmail.com>
    Subject: Desser quality control/customer service report in Aviation Consumer
    Like many here, I've used Desser for tubes or tires for years. It seems worthwhile to provide a heads up from the August issue of Aviation Consumer. Regarding a set of retreads from Desser that developed cracks "...The defective retreaded tires were shipped back to Desser at the companys request. More than 15 weeks after my first correspondence with the company (including photos of the defective tires), I sent no fewer than 10 unanswered emails and placed seven phone calls, and the situation is still unresolved, despite Dessers promises to take make good on the defective tires. Broken promises, failed responses and defective tires has been my experience with the company. I dont want others to suffer the same or worse consequences, as I was guided by the Aviation Consumer article." Aviation Consumer reports they reached out on behalf of the customer, with no apparent resolution. "Although the company originally responded to our inquiry, as we go to press in late June none of our several follow-up calls and emails have been answered, so we have no explanation for the condition of the tires the company shipped. If Desser responds, well be sure to pass it along." FWIW, I've had more than a decade of good tire experiences (retreads) from Wilkerson Aircraft Tires in Crewe, VA. I've been purchasing my RV-10 tubes (Leakguard GL-1587B) from Desser with no problems. VR Tim Lewis CFI, A&P RV-10 N31TD


    Message 2


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    Time: 06:29:51 PM PST US
    From: RV6 Flyer <rv6_flyer@hotmail.com>
    Subject: Re: Desser quality control/customer service report in Aviation
    Consumer Been using Wilkerson retreads for more than 15-years. Last time I wanted a set, they were out of stock as they could not get 5.00 X 5 cores. They ga ve me a good price (better than Aircraft Spruce published price) on NEW Goo dyear tires instead. Gary A. Sobek "My Sanity" RV-6 N157GS O-320 Hartzell, 3,490+ Flying Hours NC25, USA ________________________________ From: owner-rv-list-server@matronics.com <owner-rv-list-server@matronics.co m> on behalf of Tim Lewis <timrv6a@gmail.com> Sent: Tuesday, August 10, 2021 2:56 PM ronics.com> Subject: RV-List: Desser quality control/customer service report in Aviatio n Consumer Like many here, I've used Desser for tubes or tires for years. It seems worthwhile to provide a heads up from the August issue of Aviation Consumer. Regarding a set of retreads from Desser that developed cracks "...The defective retreaded tires were shipped back to Desser at the company=92s request. More than 15 weeks after my first correspondence with the company (including photos of the defective tires), I sent no fewer than 10 unanswered emails and placed seven phone calls, and the situation is still unresolved, despite Desser=92s promises to take make good on the defective tires. Broken promises, failed responses and defective tires has been my experience with the company. I don=92t want others to suffer the same or worse consequences, as I was guided by the Aviation Consumer article." Aviation Consumer reports they reached out on behalf of the customer, with no apparent resolution. "Although the company originally responded to our inquiry, as we go to press in late June none of our several follow-up calls and emails have been answered, so we have no explanation for the condition of the tires the company shipped. If Desser responds, we=92ll be sure to pass it along." FWIW, I've had more than a decade of good tire experiences (retreads) from Wilkerson Aircraft Tires in Crewe, VA. I've been purchasing my RV-10 tubes (Leakguard GL-1587B) from Desser with no problems. VR Tim Lewis CFI, A&P RV-10 N31TD




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