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1. 09:50 AM - Fw: list of kudos (Pascal)
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| Subject: | Fw: list of kudos |
I had a fellow mentor and RV-10 pilot in town this week. Anytime
he=99s in town I take advantage of his humble knowledge. This week
he helped with all sorts of loose issues, which of course opened up
numerous other items to be tightened and adjusted. One item I have been
fighting from the start has been oil! It has been on the bottom and back
of my engine from day one. Appears there is a issue somewhere on the
bottom front of the case that oil drips out of- while standing still.
AMERICA=99s Engine told me they would do whatever I needed to get
the issue resolved. They had their engine builder call me and discuss
options to minimize the leaks. It will be a long process and hopefully
it will get resolved but I give Kudos to them for standing by their
product, regardless of time and any warranty- neither ever brought up
Another oil leak I have is from my CURTIS oil drain valve. I called
Curtis, a small company a few months back and they told me to do a few
things. The issue was not resolved and they are sending me a new valve,
again kudos to them for making the process easy.
Another great kudos goes out to DYNON, they are outstanding in taking
care of their customers. Everytime I call them for help they are quick
to respond and work with me to get the issues completed. They have sent
me new hardware, in the form of a Autopilot servo and bracket, without
question, when they realized that the servo they had in the past was not
a good solution for the RV-10, no upgrade fees nothing. This is only one
of many times they have spared no expense to resolve my issues.
I want to assure others know that there are so many companies out there
that are excellent with customer service. If one is on the wall between
an expensive certified PFD or a Dynon that is almost as nice, but free
database updates for life, just know that these companies will take care
of you.
Pascal
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