Today's Message Index:
----------------------
1. 09:19 AM - Kudos (Les Kearney)
2. 10:13 AM - Re: Kudos (Pascal)
3. 11:23 AM - Re: Kudos (Bob Turner)
4. 01:01 PM - Re: Re: Kudos (Robin Marks)
5. 02:57 PM - Re: Re: Kudos (Seano)
6. 04:59 PM - Re: Re: Kudos (Ross Wendell)
7. 06:37 PM - Re: Re: Kudos (Rick Lark)
8. 06:59 PM - Re: Re: Kudos (Kelly McMullen)
9. 07:51 PM - Re: Re: Kudos (John MacCallum)
10. 08:36 PM - Re: Re: Kudos (Seano)
Message 1
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Hi
I have been silent (because of travel and building) of late but do want to
acknowledge Andrew Leopold (Angus Aviation Pty Ltd) who markets the Gretz
heated pitot and the good folks at Aircraft Spruce.
A month or so ago, I installed my wings and completed the wiring for the
heated pitot. In the heated hanger everything worked as advertised. When I
energized the pitot outside in about -12c it immediately failed. Although
the root cause is not apparent, the it looks like the heating element on the
head had a short. The challenge for me was this was bought several years ago
(from ACS) when I purchased my QB wings. Given that it was in a box since
the initial install of the mounting bracket, Andrew immediately offered to
replace it through ACS.
I think it is great that we, as builders, have access to suppliers like
Andrew, who will stand by their product (even when made by the original
owner of Gretz Aero). Equally helpful was ACS who was also prepared to stand
behind the product and shipped the replacement to me so I could avoid
waiting for a replacement from Oz.
This is what customer service is about.
Cheers
Les
C-GCWZ "Officially" finished and awaiting CofA
Message 2
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I have had the same experience with Dynon, Vertical Power and Aircraft
Spruce.
Aircraft Spruce really does care about customer service. Last month Mr Irwin
himself sent me an e-mail thanking me for helping out with an issue on a
local RV list. As the owner and president of a large company, that speaks
volumes that Spruce cares enough that they monitor lists and take care of
issues like yours Les, in my case, by the President of the company himself.
I just ordered a few random items, new ear seals and replacement parts, that
exceeded $100, forgot to mention I had a promo code from AOPA when ordering
and called back asking for AOPA deal ($10 card)Once they got the code
straightened out I was assured I would get the card sent out. It's all about
customer service and these small things lead me to buy big things from
Spruce.
Thank you for the feedback!
Pascal
-----Original Message-----
From: Les Kearney
Sent: Thursday, December 27, 2012 9:18 AM
Subject: RV10-List: Kudos
Hi
I have been silent (because of travel and building) of late but do want to
acknowledge Andrew Leopold (Angus Aviation Pty Ltd) who markets the Gretz
heated pitot and the good folks at Aircraft Spruce.
A month or so ago, I installed my wings and completed the wiring for the
heated pitot. In the heated hanger everything worked as advertised. When I
energized the pitot outside in about -12c it immediately failed. Although
the root cause is not apparent, the it looks like the heating element on the
head had a short. The challenge for me was this was bought several years ago
(from ACS) when I purchased my QB wings. Given that it was in a box since
the initial install of the mounting bracket, Andrew immediately offered to
replace it through ACS.
I think it is great that we, as builders, have access to suppliers like
Andrew, who will stand by their product (even when made by the original
owner of Gretz Aero). Equally helpful was ACS who was also prepared to stand
behind the product and shipped the replacement to me so I could avoid
waiting for a replacement from Oz.
This is what customer service is about.
Cheers
Les
C-GCWZ "Officially" finished and awaiting CofA
Message 3
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I agree. Not too long ago the ACS president personally emailed me to correct a
small complaint
He is trying hard to give good service, and I shop there because of that, even
if I do have to pay the CA sales tax!
--------
Bob Turner
RV-10 QB
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=391051#391051
Message 4
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Yes Bob we do have to pay CA sales tax but if you refer to the recent thread "How
cold is too cold" it may be worth it. Currently suffering at 61 F.
Robin
Do Not Archive
-----Original Message-----
From: owner-rv10-list-server@matronics.com [mailto:owner-rv10-list-server@matronics.com] On Behalf Of Bob Turner
Sent: Thursday, December 27, 2012 11:23 AM
Subject: RV10-List: Re: Kudos
I agree. Not too long ago the ACS president personally emailed me to correct a
small complaint He is trying hard to give good service, and I shop there because
of that, even if I do have to pay the CA sales tax!
--------
Bob Turner
RV-10 QB
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=391051#391051
-----
No virus found in this message.
Checked by AVG - www.avg.com
Message 5
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I had the same problem with my Gretz pitot. I ordered mine from Stein and
it sat on the shelf for awhile before I installed it. The first time I
powered it up it melted. I called Stein and he immediately replaced it. I
guess there was a bad batch of them. Stein has always been great to deal
with. I now have 300 hours on my Gretz and it still works even though there
is two cracks running from the point back about one inch. I'll use it until
it fails again but I'm a little worried if I am in cold IMC when if/when it
goes bad.
----- Original Message -----
From: "Robin Marks" <robin@PaintTheWeb.com>
Sent: Thursday, December 27, 2012 2:00 PM
Subject: RE: RV10-List: Re: Kudos
>
> Yes Bob we do have to pay CA sales tax but if you refer to the recent
> thread "How cold is too cold" it may be worth it. Currently suffering at
> 61 F.
>
> Robin
> Do Not Archive
>
> -----Original Message-----
> From: owner-rv10-list-server@matronics.com
> [mailto:owner-rv10-list-server@matronics.com] On Behalf Of Bob Turner
> Sent: Thursday, December 27, 2012 11:23 AM
> To: rv10-list@matronics.com
> Subject: RV10-List: Re: Kudos
>
>
> I agree. Not too long ago the ACS president personally emailed me to
> correct a small complaint He is trying hard to give good service, and I
> shop there because of that, even if I do have to pay the CA sales tax!
>
> --------
> Bob Turner
> RV-10 QB
>
>
> Read this topic online here:
>
> http://forums.matronics.com/viewtopic.php?p=391051#391051
>
>
> -----
> No virus found in this message.
> Checked by AVG - www.avg.com
>
>
>
Message 6
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I had the same situation as Sean, but a different outcome. I purchased my Gretz
pitot from ACS. It sat on the shelf a while like Sean's. It melted the first
time I turned it on. I called ACS, they told me I had to call Gretz.
Gretz told me after two emails to them and a week gone by, that I had to ship it
to Australia for testing, that did not fit with my time line.
After explaining my situation to Stein, he gave me a price break on a new pitot.
You will not find a better company to deal with than Stein.
Lessoned learned: Don't buy until you are ready to install.
Sent from my iPad
On Dec 27, 2012, at 4:56 PM, "Seano" <sean@braunandco.com> wrote:
>
> I had the same problem with my Gretz pitot. I ordered mine from Stein and it
sat on the shelf for awhile before I installed it. The first time I powered
it up it melted. I called Stein and he immediately replaced it. I guess there
was a bad batch of them. Stein has always been great to deal with. I now have
300 hours on my Gretz and it still works even though there is two cracks running
from the point back about one inch. I'll use it until it fails again but
I'm a little worried if I am in cold IMC when if/when it goes bad.
>
>
> ----- Original Message ----- From: "Robin Marks" <robin@PaintTheWeb.com>
> To: <rv10-list@matronics.com>
> Sent: Thursday, December 27, 2012 2:00 PM
> Subject: RE: RV10-List: Re: Kudos
>
>
>>
>> Yes Bob we do have to pay CA sales tax but if you refer to the recent thread
"How cold is too cold" it may be worth it. Currently suffering at 61 F.
>>
>> Robin
>> Do Not Archive
>>
>> -----Original Message-----
>> From: owner-rv10-list-server@matronics.com [mailto:owner-rv10-list-server@matronics.com] On Behalf Of Bob Turner
>> Sent: Thursday, December 27, 2012 11:23 AM
>> To: rv10-list@matronics.com
>> Subject: RV10-List: Re: Kudos
>>
>>
>> I agree. Not too long ago the ACS president personally emailed me to correct
a small complaint He is trying hard to give good service, and I shop there because
of that, even if I do have to pay the CA sales tax!
>>
>> --------
>> Bob Turner
>> RV-10 QB
>>
>>
>>
>>
>> Read this topic online here:
>>
>> http://forums.matronics.com/viewtopic.php?p=391051#391051
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> -----
>> No virus found in this message.
>> Checked by AVG - www.avg.com
>>
>>
>>
>>
>
>
>
>
>
>
Message 7
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Hmmm, I've had my Gretz Pitot for about 1 1/2 years, maybe I'll hook it up
to a battery to see what will happen before I install it. Anyone see any
reason not to try this?
Oh and by the way, my sales tax is 13%, and it's -5 Celsius outside, so as
Robin says the CA tax and temps in California aren't so bad. I've got Les
beat on the tax, but not on the temp ;-)
Do not archive
Rick
#40956
On Thu, Dec 27, 2012 at 7:58 PM, Ross Wendell <rwendell@hydro-splash.com>wrote:
>
> I had the same situation as Sean, but a different outcome. I purchased my
> Gretz pitot from ACS. It sat on the shelf a while like Sean's. It melted
> the first time I turned it on. I called ACS, they told me I had to call
> Gretz.
>
> Gretz told me after two emails to them and a week gone by, that I had to
> ship it to Australia for testing, that did not fit with my time line.
>
> After explaining my situation to Stein, he gave me a price break on a new
> pitot. You will not find a better company to deal with than Stein.
>
> Lessoned learned: Don't buy until you are ready to install.
>
>
> Sent from my iPad
>
> On Dec 27, 2012, at 4:56 PM, "Seano" <sean@braunandco.com> wrote:
>
> >
> > I had the same problem with my Gretz pitot. I ordered mine from Stein
> and it sat on the shelf for awhile before I installed it. The first time I
> powered it up it melted. I called Stein and he immediately replaced it. I
> guess there was a bad batch of them. Stein has always been great to deal
> with. I now have 300 hours on my Gretz and it still works even though
> there is two cracks running from the point back about one inch. I'll use
> it until it fails again but I'm a little worried if I am in cold IMC when
> if/when it goes bad.
> >
> >
> > ----- Original Message ----- From: "Robin Marks" <robin@PaintTheWeb.com>
> > To: <rv10-list@matronics.com>
> > Sent: Thursday, December 27, 2012 2:00 PM
> > Subject: RE: RV10-List: Re: Kudos
> >
> >
> >>
> >> Yes Bob we do have to pay CA sales tax but if you refer to the recent
> thread "How cold is too cold" it may be worth it. Currently suffering at 61
> F.
> >>
> >> Robin
> >> Do Not Archive
> >>
> >> -----Original Message-----
> >> From: owner-rv10-list-server@matronics.com [mailto:
> owner-rv10-list-server@matronics.com] On Behalf Of Bob Turner
> >> Sent: Thursday, December 27, 2012 11:23 AM
> >> To: rv10-list@matronics.com
> >> Subject: RV10-List: Re: Kudos
> >>
> >>
> >> I agree. Not too long ago the ACS president personally emailed me to
> correct a small complaint He is trying hard to give good service, and I
> shop there because of that, even if I do have to pay the CA sales tax!
> >>
> >> --------
> >> Bob Turner
> >> RV-10 QB
> >>
> >>
> >>
> >>
> >> Read this topic online here:
> >>
> >> http://forums.matronics.com/viewtopic.php?p=391051#391051
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >> -----
> >> No virus found in this message.
> >> Checked by AVG - www.avg.com
> >>
> >>
> >>
> >>
> >
> >
> >
> >
> >
> >
>
>
Message 8
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Most heated pitots should not be turned on for more than a few seconds
without substantial airflow to keep them from overheating.
I don't know if the Gretz is more or less at risk than others.
On 12/27/2012 7:36 PM, Rick Lark wrote:
> Hmmm, I've had my Gretz Pitot for about 1 1/2 years, maybe I'll hook
> it up to a battery to see what will happen before I install it.
> Anyone see any reason not to try this?
> Oh and by the way, my sales tax is 13%, and it's -5 Celsius outside,
> so as Robin says the CA tax and temps in California aren't so bad.
> I've got Les beat on the tax, but not on the temp ;-)
> Do not archive
> Rick
> #40956
>
>
> On Thu, Dec 27, 2012 at 7:58 PM, Ross Wendell
> <rwendell@hydro-splash.com <mailto:rwendell@hydro-splash.com>> wrote:
>
> <rwendell@hydro-splash.com <mailto:rwendell@hydro-splash.com>>
>
> I had the same situation as Sean, but a different outcome. I
> purchased my Gretz pitot from ACS. It sat on the shelf a while
> like Sean's. It melted the first time I turned it on. I called
> ACS, they told me I had to call Gretz.
>
> Gretz told me after two emails to them and a week gone by, that I
> had to ship it to Australia for testing, that did not fit with my
> time line.
>
> After explaining my situation to Stein, he gave me a price break
> on a new pitot. You will not find a better company to deal with
> than Stein.
>
> Lessoned learned: Don't buy until you are ready to install.
>
>
> Sent from my iPad
>
> On Dec 27, 2012, at 4:56 PM, "Seano" <sean@braunandco.com
> <mailto:sean@braunandco.com>> wrote:
>
> <mailto:sean@braunandco.com>>
> >
> > I had the same problem with my Gretz pitot. I ordered mine from
> Stein and it sat on the shelf for awhile before I installed it.
> The first time I powered it up it melted. I called Stein and he
> immediately replaced it. I guess there was a bad batch of them.
> Stein has always been great to deal with. I now have 300 hours
> on my Gretz and it still works even though there is two cracks
> running from the point back about one inch. I'll use it until it
> fails again but I'm a little worried if I am in cold IMC when
> if/when it goes bad.
> >
> >
> > ----- Original Message ----- From: "Robin Marks"
> <robin@PaintTheWeb.com>
> > To: <rv10-list@matronics.com <mailto:rv10-list@matronics.com>>
> > Sent: Thursday, December 27, 2012 2:00 PM
> > Subject: RE: RV10-List: Re: Kudos
> >
> >
> <robin@painttheweb.com <mailto:robin@painttheweb.com>>
> >>
> >> Yes Bob we do have to pay CA sales tax but if you refer to the
> recent thread "How cold is too cold" it may be worth it. Currently
> suffering at 61 F.
> >>
> >> Robin
> >> Do Not Archive
> >>
> >> -----Original Message-----
> >> From: owner-rv10-list-server@matronics.com
> <mailto:owner-rv10-list-server@matronics.com>
> [mailto:owner-rv10-list-server@matronics.com
> <mailto:owner-rv10-list-server@matronics.com>] On Behalf Of Bob Turner
> >> Sent: Thursday, December 27, 2012 11:23 AM
> >> To: rv10-list@matronics.com <mailto:rv10-list@matronics.com>
> >> Subject: RV10-List: Re: Kudos
> >>
> <bobturner@alum.rpi.edu <mailto:bobturner@alum.rpi.edu>>
> >>
> >> I agree. Not too long ago the ACS president personally emailed
> me to correct a small complaint He is trying hard to give good
> service, and I shop there because of that, even if I do have to
> pay the CA sales tax!
> >>
> >> --------
> >> Bob Turner
> >> RV-10 QB
> >>
> >>
> >>
> >>
> >> Read this topic online here:
> >>
> >> http://forums.matronics.com/viewtopic.php?p=391051#391051
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >> -----
> >> No virus found in this message.
> >> Checked by AVG - www.avg.com <http://www.avg.com>
> >>
> >>
> >>
> >>
> >
> >
> >
> >
> >
> >
>
>
> ==========
> ="_blank">www.aeroelectric.com
> ooks.com" target="_blank">www.buildersbooks.com
> et="_blank">www.homebuilthelp.com
> ="_blank">http://www.matronics.com/contribution
> le, List Admin.
> ==========
> arget="_blank">http://www.matronics.com/Navigator?RV10-List
> ==========
> http://forums.matronics.com
> ==========
>
>
> *
>
>
> *
-----
No virus found in this message.
Checked by AVG - www.avg.com
Message 9
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Don't hook it up unless you hook up the controller along with the Thermistor
wire or you will cook the element. It's around + 26 C here right now J
Cheers
John MacCallum
VH-DUU
RV 10 # 41016
From: owner-rv10-list-server@matronics.com
[mailto:owner-rv10-list-server@matronics.com] On Behalf Of Rick Lark
Sent: Friday, 28 December 2012 1:37 PM
Subject: Re: RV10-List: Re: Kudos
Hmmm, I've had my Gretz Pitot for about 1 1/2 years, maybe I'll hook it up
to a battery to see what will happen before I install it. Anyone see any
reason not to try this?
Oh and by the way, my sales tax is 13%, and it's -5 Celsius outside, so as
Robin says the CA tax and temps in California aren't so bad. I've got Les
beat on the tax, but not on the temp ;-)
Do not archive
Rick
#40956
On Thu, Dec 27, 2012 at 7:58 PM, Ross Wendell <rwendell@hydro-splash.com>
wrote:
I had the same situation as Sean, but a different outcome. I purchased my
Gretz pitot from ACS. It sat on the shelf a while like Sean's. It melted
the first time I turned it on. I called ACS, they told me I had to call
Gretz.
Gretz told me after two emails to them and a week gone by, that I had to
ship it to Australia for testing, that did not fit with my time line.
After explaining my situation to Stein, he gave me a price break on a new
pitot. You will not find a better company to deal with than Stein.
Lessoned learned: Don't buy until you are ready to install.
Sent from my iPad
On Dec 27, 2012, at 4:56 PM, "Seano" <sean@braunandco.com> wrote:
>
> I had the same problem with my Gretz pitot. I ordered mine from Stein and
it sat on the shelf for awhile before I installed it. The first time I
powered it up it melted. I called Stein and he immediately replaced it. I
guess there was a bad batch of them. Stein has always been great to deal
with. I now have 300 hours on my Gretz and it still works even though there
is two cracks running from the point back about one inch. I'll use it until
it fails again but I'm a little worried if I am in cold IMC when if/when it
goes bad.
>
>
> ----- Original Message ----- From: "Robin Marks" <robin@PaintTheWeb.com>
> To: <rv10-list@matronics.com>
> Sent: Thursday, December 27, 2012 2:00 PM
> Subject: RE: RV10-List: Re: Kudos
>
>
>>
>> Yes Bob we do have to pay CA sales tax but if you refer to the recent
thread "How cold is too cold" it may be worth it. Currently suffering at 61
F.
>>
>> Robin
>> Do Not Archive
>>
>> -----Original Message-----
>> From: owner-rv10-list-server@matronics.com
[mailto:owner-rv10-list-server@matronics.com] On Behalf Of Bob Turner
>> Sent: Thursday, December 27, 2012 11:23 AM
>> To: rv10-list@matronics.com
>> Subject: RV10-List: Re: Kudos
>>
>>
>> I agree. Not too long ago the ACS president personally emailed me to
correct a small complaint He is trying hard to give good service, and I shop
there because of that, even if I do have to pay the CA sales tax!
>>
>> --------
>> Bob Turner
>> RV-10 QB
>>
>>
>>
>>
>> Read this topic online here:
>>
>> http://forums.matronics.com/viewtopic.php?p=391051#391051
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> -----
>> No virus found in this message.
>> Checked by AVG - www.avg.com
>>
>>
>>
>>
>
>
==========
="_blank">www.aeroelectric.com
ooks.com" target="_blank">www.buildersbooks.com
et="_blank">www.homebuilthelp.com
="_blank">http://www.matronics.com/contribution
le, List Admin.
==========
arget="_blank">http://www.matronics.com/Navigator?RV10-List
==========
http://forums.matronics.com
==========
Message 10
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On my Gretz the board was not touched except for the two wires from the
pitot. When I received the new pitot I rechecked my wiring and hooked
the two wires from the pitot back to the board. There was definitely a
batch of bad pitots. Also, the Gretz pitot cycles on and off when a
temperature is reached so I would think it is okay to test.
A lot of pitot static systems on larger aircraft have a time limit. On
most Citations the limit is actually a polyurathane ring in the heated
AOA that deforms over two minutes and the pitot itself has no limit.
Since they are both on the same circuit there is a limitation. I would
like to know the CB size of the Dynon and the others that RV guys are
using. I may switch mine out. One problem now is the three holes and
labeling on my panel for the Gretz status lights. I don't know what the
composite is on the Gretz pitot, it seems to have a fine line from
overheating to actual normal heat.
----- Original Message -----
From: John MacCallum
To: rv10-list@matronics.com
Sent: Thursday, December 27, 2012 8:50 PM
Subject: RE: RV10-List: Re: Kudos
Don't hook it up unless you hook up the controller along with the
Thermistor wire or you will cook the element. It's around + 26 C here
right now J
Cheers
John MacCallum
VH-DUU
RV 10 # 41016
From: owner-rv10-list-server@matronics.com
[mailto:owner-rv10-list-server@matronics.com] On Behalf Of Rick Lark
Sent: Friday, 28 December 2012 1:37 PM
To: rv10-list@matronics.com
Subject: Re: RV10-List: Re: Kudos
Hmmm, I've had my Gretz Pitot for about 1 1/2 years, maybe I'll hook
it up to a battery to see what will happen before I install it. Anyone
see any reason not to try this?
Oh and by the way, my sales tax is 13%, and it's -5 Celsius outside,
so as Robin says the CA tax and temps in California aren't so bad. I've
got Les beat on the tax, but not on the temp ;-)
Do not archive
Rick
#40956
On Thu, Dec 27, 2012 at 7:58 PM, Ross Wendell
<rwendell@hydro-splash.com> wrote:
<rwendell@hydro-splash.com>
I had the same situation as Sean, but a different outcome. I
purchased my Gretz pitot from ACS. It sat on the shelf a while like
Sean's. It melted the first time I turned it on. I called ACS, they
told me I had to call Gretz.
Gretz told me after two emails to them and a week gone by, that I had
to ship it to Australia for testing, that did not fit with my time
line.
After explaining my situation to Stein, he gave me a price break on a
new pitot. You will not find a better company to deal with than Stein.
Lessoned learned: Don't buy until you are ready to install.
Sent from my iPad
On Dec 27, 2012, at 4:56 PM, "Seano" <sean@braunandco.com> wrote:
>
> I had the same problem with my Gretz pitot. I ordered mine from
Stein and it sat on the shelf for awhile before I installed it. The
first time I powered it up it melted. I called Stein and he immediately
replaced it. I guess there was a bad batch of them. Stein has always
been great to deal with. I now have 300 hours on my Gretz and it still
works even though there is two cracks running from the point back about
one inch. I'll use it until it fails again but I'm a little worried if
I am in cold IMC when if/when it goes bad.
>
>
> ----- Original Message ----- From: "Robin Marks"
<robin@PaintTheWeb.com>
> To: <rv10-list@matronics.com>
> Sent: Thursday, December 27, 2012 2:00 PM
> Subject: RE: RV10-List: Re: Kudos
>
>
<robin@painttheweb.com>
>>
>> Yes Bob we do have to pay CA sales tax but if you refer to the
recent thread "How cold is too cold" it may be worth it. Currently
suffering at 61 F.
>>
>> Robin
>> Do Not Archive
>>
>> -----Original Message-----
>> From: owner-rv10-list-server@matronics.com
[mailto:owner-rv10-list-server@matronics.com] On Behalf Of Bob Turner
>> Sent: Thursday, December 27, 2012 11:23 AM
>> To: rv10-list@matronics.com
>> Subject: RV10-List: Re: Kudos
>>
<bobturner@alum.rpi.edu>
>>
>> I agree. Not too long ago the ACS president personally emailed me
to correct a small complaint He is trying hard to give good service, and
I shop there because of that, even if I do have to pay the CA sales tax!
>>
>> --------
>> Bob Turner
>> RV-10 QB
>>
>>
>>
>>
>> Read this topic online here:
>>
>> http://forums.matronics.com/viewtopic.php?p=391051#391051
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> -----
>> No virus found in this message.
>> Checked by AVG - www.avg.com
>>
>>
>>
>>
>
>
>
>
>
>
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