Today's Message Index:
----------------------
1. 10:02 AM - Trip to Albuquerque (n326jl)
2. 10:21 AM - Re: Trip to Albuquerque (Robert Brunkenhoefer)
3. 11:18 AM - Reconsider Garmin Purchases (Matt Dralle)
4. 12:17 PM - Re: Reconsider Garmin Purchases (Carl Froehlich)
5. 12:19 PM - Re: Reconsider Garmin Purchases (Stein Bruch)
6. 02:00 PM - Re: Trip to Albuquerque (Kelly McMullen)
7. 02:43 PM - Re: Reconsider Garmin Purchases (Matt Dralle)
8. 07:21 PM - Re: Reconsider Garmin Purchases (Bob Turner)
Message 1
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| Subject: | Trip to Albuquerque |
Thanks For your reply Kelly. I'm afraid that all of your suggestions around the
Phoenix area are too far (275 NM) from the Albuquerque area where we'll be for
me to pop into while my wife is shopping. I'm hoping to connect with some builders
somewhere closer. So anyone who knows of an active EAA Chapter or a member
or two in the Albuquerque area - I'd love to meet up and see what's happening
there. We're actually thinking about moving to this area in our retirement.
(That will be soon) So local information will be very helpful.
Lee Otto
RV-10 flying since 2013
Sent from my iPad
Message 2
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| Subject: | Re: Trip to Albuquerque |
I have flown in and out of Ruidoso airport(KSRR0 many times @ 6800ft. and went
to Taos once. If you want details of those places, I can help. You can call me
@ 361-533-2383. N661G , Corpus Christi, Texas RV10. 800 hours.
> On Jun 17, 2015, at 11:58 AM, n326jl <n326jl@gmail.com> wrote:
>
>
> Thanks For your reply Kelly. I'm afraid that all of your suggestions around the
Phoenix area are too far (275 NM) from the Albuquerque area where we'll be
for me to pop into while my wife is shopping. I'm hoping to connect with some
builders somewhere closer. So anyone who knows of an active EAA Chapter or a
member or two in the Albuquerque area - I'd love to meet up and see what's happening
there. We're actually thinking about moving to this area in our retirement.
(That will be soon) So local information will be very helpful.
>
> Lee Otto
> RV-10 flying since 2013
>
> Sent from my iPad
>
>
>
>
Message 3
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| Subject: | Reconsider Garmin Purchases |
In the rebuild of my RV-8 recently, I managed to get a scratch in the lens of both
the Garmin SL-30 and the Garmin GTX-327. No biggie, I thought, I'll just order
up a replacement and stick them in, much like I did on the King KX-125 on
the RV-6.
I called up Pacific Coast Avionics today to order the parts and was told the following:
Garmin will not sell the lens. Yup, you hear that right. My only option
is to return both units to Garmin for a "factory repair" and the MINIMUM charge
will be $535 for EACH unit! That is $1070 to replace two $4 pieces of plastic!
That is simply outrageous! Frankly, criminal behavior.
I will NOT be buying ANY future Garmin products. I refuse to do business with a
company that treats their customers this way. Unacceptable.
-
Matt Dralle
RV-8 #82880 N998RV "Ruby Vixen"
http://www.mattsrv8.com - Matt's Complete RV-8 Construction Log
http://www.mattsrv8.com/Mishap - Landing Mishap Rebuild Log
http://www.youtube.com/MattsRV8 - Matt's RV-8 HDTV YouTube Channel
Status: 182+ Hours TTSN - Version 2.0 Now Flying!
RV-6 #20916 N360EM "The Flyer"
http://www.mattsrv6.com - Matt's RV-6 Revitalization Log
Status: 300+ Hours - Full Flyer Mode!
Matt's Livermore Airport Live ATC Stream!
Check out the live ATC stream directly from my hangar at the Livermore
Airport. Includes both Tower and Ground transmissions. Archives too!
For entertainment purposes only. http://klvk.matronics.com
Message 4
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| Subject: | Reconsider Garmin Purchases |
Shoot - tell me about it. I had three failures in a new GTN-650 of which
Garmin covered one. On top of that their customer service is horrible.
I'd love another option besides Garmin but if you want a GPS IFR bird you
are lock into them or the other grossly overpriced options. I keep pressing
Dynon to get them as direct competitors to Garmin - but they are keeping
their cards close to the chest.
I do note that there is no reason to ever buy a Garmin communication radio
or transponder as there are viable alternatives (e.g. Dynon).
Carl
-----Original Message-----
From: owner-rv10-list-server@matronics.com
[mailto:owner-rv10-list-server@matronics.com] On Behalf Of Matt Dralle
Sent: Wednesday, June 17, 2015 2:15 PM
Subject: RV10-List: Reconsider Garmin Purchases
In the rebuild of my RV-8 recently, I managed to get a scratch in the lens
of both the Garmin SL-30 and the Garmin GTX-327. No biggie, I thought, I'll
just order up a replacement and stick them in, much like I did on the King
KX-125 on the RV-6.
I called up Pacific Coast Avionics today to order the parts and was told the
following: Garmin will not sell the lens. Yup, you hear that right. My only
option is to return both units to Garmin for a "factory repair" and the
MINIMUM charge will be $535 for EACH unit! That is $1070 to replace two $4
pieces of plastic! That is simply outrageous! Frankly, criminal behavior.
I will NOT be buying ANY future Garmin products. I refuse to do business
with a company that treats their customers this way. Unacceptable.
-
Matt Dralle
RV-8 #82880 N998RV "Ruby Vixen"
http://www.mattsrv8.com - Matt's Complete RV-8 Construction Log
http://www.mattsrv8.com/Mishap - Landing Mishap Rebuild Log
http://www.youtube.com/MattsRV8 - Matt's RV-8 HDTV YouTube Channel
Status: 182+ Hours TTSN - Version 2.0 Now Flying!
RV-6 #20916 N360EM "The Flyer"
http://www.mattsrv6.com - Matt's RV-6 Revitalization Log
Status: 300+ Hours - Full Flyer Mode!
Matt's Livermore Airport Live ATC Stream!
Check out the live ATC stream directly from my hangar at the Livermore
Airport. Includes both Tower and Ground transmissions. Archives too!
For entertainment purposes only. http://klvk.matronics.com
Message 5
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| Subject: | Reconsider Garmin Purchases |
This doesn't sound right. Sounds to me like someone just didn't want to deal
with you (and it likely wasn't Garmin in this case). I don't know what or
how you handled yourself, but sometimes you'll get more with honey than with
vinegar - or perhaps the person you spoke with perhaps was slightly
mis-informed.
To be blunt, the lenses should be readily available (at least they were last
time we got some). I'm sorry they aren't a $4 piece of plexi (there is some
fancy schmancy coatings on them and such), but the GTX lens is around $26
and I think the SL lens around $65.
My recommendation would be to calm down a bit, sit back and take a breath
before indicting Garmin in their entirety based on a conversation with one
person.
Not defending anyone or indicting or flaming anyone, but your experience
just sounds like we don't have the "whole story".....might I humbly suggest
that before blasting this to every list you manage that you perhaps speak to
someone else first (or maybe even Garmin directly)?
Cheers,
Stein
-----Original Message-----
From: owner-rv10-list-server@matronics.com
[mailto:owner-rv10-list-server@matronics.com] On Behalf Of Matt Dralle
Sent: Wednesday, June 17, 2015 1:15 PM
Subject: RV10-List: Reconsider Garmin Purchases
In the rebuild of my RV-8 recently, I managed to get a scratch in the lens
of both the Garmin SL-30 and the Garmin GTX-327. No biggie, I thought, I'll
just order up a replacement and stick them in, much like I did on the King
KX-125 on the RV-6.
I called up Pacific Coast Avionics today to order the parts and was told the
following: Garmin will not sell the lens. Yup, you hear that right. My only
option is to return both units to Garmin for a "factory repair" and the
MINIMUM charge will be $535 for EACH unit! That is $1070 to replace two $4
pieces of plastic! That is simply outrageous! Frankly, criminal behavior.
I will NOT be buying ANY future Garmin products. I refuse to do business
with a company that treats their customers this way. Unacceptable.
-
Matt Dralle
RV-8 #82880 N998RV "Ruby Vixen"
http://www.mattsrv8.com - Matt's Complete RV-8 Construction Log
http://www.mattsrv8.com/Mishap - Landing Mishap Rebuild Log
http://www.youtube.com/MattsRV8 - Matt's RV-8 HDTV YouTube Channel
Status: 182+ Hours TTSN - Version 2.0 Now Flying!
RV-6 #20916 N360EM "The Flyer"
http://www.mattsrv6.com - Matt's RV-6 Revitalization Log
Status: 300+ Hours - Full Flyer Mode!
Matt's Livermore Airport Live ATC Stream!
Check out the live ATC stream directly from my hangar at the Livermore
Airport. Includes both Tower and Ground transmissions. Archives too!
For entertainment purposes only. http://klvk.matronics.com
Message 6
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| Subject: | Re: Trip to Albuquerque |
OK. I apparently had the mistaken impression you were flying yourself over
to ABQ and could stop enroute. You could probably check EAA national
website. I think there is EAA chapter in Belen, maybe one in Double Eagle.
On Wed, Jun 17, 2015 at 9:58 AM, n326jl <n326jl@gmail.com> wrote:
>
> Thanks For your reply Kelly. I'm afraid that all of your suggestions
> around the Phoenix area are too far (275 NM) from the Albuquerque area
> where we'll be for me to pop into while my wife is shopping. I'm hoping to
> connect with some builders somewhere closer. So anyone who knows of an
> active EAA Chapter or a member or two in the Albuquerque area - I'd love to
> meet up and see what's happening there. We're actually thinking about
> moving to this area in our retirement. (That will be soon) So local
> information will be very helpful.
>
> Lee Otto
> RV-10 flying since 2013
>
> Sent from my iPad
>
>
Message 7
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| Subject: | Re: Reconsider Garmin Purchases |
Before making my original post, I had contacted two different Avionics shops and
received the exact same story, so I didn't base my findings on a single vendor.
I have subsequently contacted Garmin directly and was told that the parts
are in fact orderable by dealers. But, when those same avionics dealers call the
Garmin parts department they are told they are not allowed to order those parts.
So, something is definitely not quite lining up here. I guess I apologize
to the community for venting my frustration with this process, but this really
shouldn't be this difficult. I will follow up with more information on this
debacle as it hopefully progresses.
Btw, the lens part number for the SL-30 is 308-3201-42 and the lens for the GTX-327
is 470-00034-00.
Matt
At 11:14 AM 6/17/2015 Wednesday, Matt Dralle wrote:
>In the rebuild of my RV-8 recently, I managed to get a scratch in the lens of
both the Garmin SL-30 and the Garmin GTX-327. No biggie, I thought, I'll just
order up a replacement and stick them in, much like I did on the King KX-125 on
the RV-6.
>
>I called up Pacific Coast Avionics today to order the parts and was told the following:
Garmin will not sell the lens. Yup, you hear that right. My only option
is to return both units to Garmin for a "factory repair" and the MINIMUM charge
will be $535 for EACH unit! That is $1070 to replace two $4 pieces of plastic!
That is simply outrageous! Frankly, criminal behavior.
>
>I will NOT be buying ANY future Garmin products. I refuse to do business with
a company that treats their customers this way. Unacceptable.
>
>-
>Matt Dralle
-
Matt Dralle
RV-8 #82880 N998RV "Ruby Vixen"
http://www.mattsrv8.com - Matt's Complete RV-8 Construction Log
http://www.mattsrv8.com/Mishap - Landing Mishap Rebuild Log
http://www.youtube.com/MattsRV8 - Matt's RV-8 HDTV YouTube Channel
Status: 182+ Hours TTSN - Version 2.0 Now Flying!
RV-6 #20916 N360EM "The Flyer"
http://www.mattsrv6.com - Matt's RV-6 Revitalization Log
Status: 300+ Hours - Full Flyer Mode!
Matt's Livermore Airport Live ATC Stream!
Check out the live ATC stream directly from my hangar at the Livermore
Airport. Includes both Tower and Ground transmissions. Archives too!
For entertainment purposes only. http://klvk.matronics.com
Message 8
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| Subject: | Re: Reconsider Garmin Purchases |
Matt,
First let me say thank you for maintaining this site, where posts critical of certain
companies are allowed. I noticed that "the other" site - which collects
advertising money from Garmin - has quickly removed your criticism, which of
course was against their own self-interests.
No question Garmin is a virtual monopoly, and sometimes they act like it. Some
things I understand, like not allowing users to build their own harnesses. There
are just too many builders who make mistakes, then want warranty service to
fix what they've burned out. But to not sell you parts once you're out of warranty
is just being a bully. This is just the way monopolies work. Price any sole-source
part from Lycoming, say a simple push-rod, and you'll be shocked at
the price.
The one that gets me is the 240 audio panel. In the 21st century, when everyone
else has figured out how to protect the output amplifier from a direct short
electronically, Garmin put in a fuse. Internal. So if you wire for stereo, someone
inserts a mono plug, you can blow the fuse. To keep your warranty valid it
has to go back to Garmin for their fixed price repair. When it really was a
poor design that failed to begin with. At the very least, they could have mounted
the fuse in an accessible holder, user-friendly for service.
To the other post, I'd say that Dynon will never compete in the IFR GPS game. It
takes too big of an initial investment, for the R&D/Certification costs, for
a company their size. And they know that Garmin, having written off development
costs some time ago, could undercut their price so that Dynon would never recover
their costs. You'll notice that the new "competition" (King and Avidyne)
have chosen not to compete head to head with Garmin on price. That's the "cost"
of ridiculously over the top regulations.
--------
Bob Turner
RV-10 QB
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=443724#443724
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