---------------------------------------------------------- RV10-List Digest Archive --- Total Messages Posted Sun 06/21/15: 1 ---------------------------------------------------------- Today's Message Index: ---------------------- 1. 08:20 PM - Re: Re: Reconsider Garmin Purchases (PatrickThyssen) ________________________________ Message 1 _____________________________________ Time: 08:20:58 PM PST US Subject: Re: RV10-List: Re: Reconsider Garmin Purchases From: PatrickThyssen Hey Matt don't feel bad it took garmin 6 yrs to get wx500 lighting on our g500 and then had to wait 2 months to get the bigger, $200 data card, we have to have,I ordered at SNF. Got it last week. Then four days later service bulletin on soft ware keys are backwards. They have problems. Patrick Thyssen Sent from my iPad > On Jun 17, 2015, at 4:39 PM, Matt Dralle wrote: > > > Before making my original post, I had contacted two different Avionics shops and received the exact same story, so I didn't base my findings on a single vendor. I have subsequently contacted Garmin directly and was told that the parts are in fact orderable by dealers. But, when those same avionics dealers call the Garmin parts department they are told they are not allowed to order those parts. So, something is definitely not quite lining up here. I guess I apologize to the community for venting my frustration with this process, but this really shouldn't be this difficult. I will follow up with more information on this debacle as it hopefully progresses. > > Btw, the lens part number for the SL-30 is 308-3201-42 and the lens for the GTX-327 is 470-00034-00. > > Matt > > > > At 11:14 AM 6/17/2015 Wednesday, Matt Dralle wrote: >> In the rebuild of my RV-8 recently, I managed to get a scratch in the lens of both the Garmin SL-30 and the Garmin GTX-327. No biggie, I thought, I'll just order up a replacement and stick them in, much like I did on the King KX-125 on the RV-6. >> >> I called up Pacific Coast Avionics today to order the parts and was told the following: Garmin will not sell the lens. Yup, you hear that right. My only option is to return both units to Garmin for a "factory repair" and the MINIMUM charge will be $535 for EACH unit! That is $1070 to replace two $4 pieces of plastic! That is simply outrageous! Frankly, criminal behavior. >> >> I will NOT be buying ANY future Garmin products. I refuse to do business with a company that treats their customers this way. Unacceptable. >> >> - >> Matt Dralle > > - > Matt Dralle > > RV-8 #82880 N998RV "Ruby Vixen" > http://www.mattsrv8.com - Matt's Complete RV-8 Construction Log > http://www.mattsrv8.com/Mishap - Landing Mishap Rebuild Log > http://www.youtube.com/MattsRV8 - Matt's RV-8 HDTV YouTube Channel > Status: 182+ Hours TTSN - Version 2.0 Now Flying! > > RV-6 #20916 N360EM "The Flyer" > http://www.mattsrv6.com - Matt's RV-6 Revitalization Log > Status: 300+ Hours - Full Flyer Mode! > > Matt's Livermore Airport Live ATC Stream! > Check out the live ATC stream directly from my hangar at the Livermore > Airport. Includes both Tower and Ground transmissions. Archives too! > For entertainment purposes only. http://klvk.matronics.com > > > > > ------------------------------------------------------------------------------------- Other Matronics Email List Services ------------------------------------------------------------------------------------- Post A New Message rv10-list@matronics.com UN/SUBSCRIBE http://www.matronics.com/subscription List FAQ http://www.matronics.com/FAQ/RV10-List.htm Web Forum Interface To Lists http://forums.matronics.com Matronics List Wiki http://wiki.matronics.com Full Archive Search Engine http://www.matronics.com/search 7-Day List Browse http://www.matronics.com/browse/rv10-list Browse Digests http://www.matronics.com/digest/rv10-list Browse Other Lists http://www.matronics.com/browse Live Online Chat! http://www.matronics.com/chat Archive Downloading http://www.matronics.com/archives Photo Share http://www.matronics.com/photoshare Other Email Lists http://www.matronics.com/emaillists Contributions http://www.matronics.com/contribution ------------------------------------------------------------------------------------- These Email List Services are sponsored solely by Matronics and through the generous Contributions of its members.