---------------------------------------------------------- RV10-List Digest Archive --- Total Messages Posted Tue 08/10/21: 2 ---------------------------------------------------------- Today's Message Index: ---------------------- 1. 07:57 AM - Desser quality control/customer service report in Aviation Consumer (Tim Lewis) 2. 08:11 AM - Re: Desser quality control/customer service report in Aviation Consumer (Tim Olson) ________________________________ Message 1 _____________________________________ Time: 07:57:11 AM PST US From: Tim Lewis Subject: RV10-List: Desser quality control/customer service report in Aviation Consumer Like many here, I've used Desser for tubes or tires for years. It seems worthwhile to provide a heads up from the August issue of Aviation Consumer. Regarding a set of retreads from Desser that developed cracks "...The defective retreaded tires were shipped back to Desser at the companys request. More than 15 weeks after my first correspondence with the company (including photos of the defective tires), I sent no fewer than 10 unanswered emails and placed seven phone calls, and the situation is still unresolved, despite Dessers promises to take make good on the defective tires. Broken promises, failed responses and defective tires has been my experience with the company. I dont want others to suffer the same or worse consequences, as I was guided by the Aviation Consumer article." Aviation Consumer reports they reached out on behalf of the customer, with no apparent resolution. "Although the company originally responded to our inquiry, as we go to press in late June none of our several follow-up calls and emails have been answered, so we have no explanation for the condition of the tires the company shipped. If Desser responds, well be sure to pass it along." FWIW, I've had more than a decade of good tire experiences (retreads) from Wilkerson Aircraft Tires in Crewe, VA. I've been purchasing my RV-10 tubes (Leakguard GL-1587B) from Desser with no problems. VR Tim Lewis CFI, A&P RV-10 N31TD ________________________________ Message 2 _____________________________________ Time: 08:11:23 AM PST US Subject: Re: RV10-List: Desser quality control/customer service report in Aviation Consumer From: Tim Olson That's interesting. That's the first negative feedback I've seen on them, actually. I've been real happy with tires I've gotten from them all the way back to 2000, but, I have to say I've never had a reason to need tech support or customer service for any types of issues. So maybe they're goon the the sales and bad on support? I've bought so many retreads from them that I couldn't guess the number anymore. It's really all I use, and they have far better life than the tires that came with my kits. One tip: You can request which casing you want to have your retreads made from, and I found recently that there are even different part numbers you can specify if you want Michelin or goodyear or others, to be used as the base of your retreads. I have no experience with Wilkerson, but thanks for the info. If I ever run into an issue with Desser, I'll give them a try. Tim On 8/10/2021 9:56 AM, Tim Lewis wrote: > > Like many here, I've used Desser for tubes or tires for years. It > seems worthwhile to provide a heads up from the August issue of > Aviation Consumer. > > Regarding a set of retreads from Desser that developed cracks "...The > defective retreaded tires were shipped back to Desser at the companys > request. More than 15 weeks after my first correspondence with the > company (including photos of the defective tires), I sent no fewer > than 10 unanswered emails and placed seven phone calls, and the > situation is still unresolved, despite Dessers promises to take make > good on the defective tires. Broken promises, failed responses and > defective tires has been my experience with the company. I dont want > others to suffer the same or worse consequences, as I was guided by > the Aviation Consumer article." > > Aviation Consumer reports they reached out on behalf of the customer, > with no apparent resolution. "Although the company originally > responded to our inquiry, as we go to press in late June none of our > several follow-up calls and emails have been answered, so we have no > explanation for the condition of the tires the company shipped. If > Desser responds, well be sure to pass it along." > > FWIW, I've had more than a decade of good tire experiences (retreads) > from Wilkerson Aircraft Tires in Crewe, VA. I've been purchasing my > RV-10 tubes (Leakguard GL-1587B) from Desser with no problems. > > VR > > Tim Lewis > CFI, A&P > RV-10 N31TD > > ------------------------------------------------------------------------------------- Other Matronics Email List Services ------------------------------------------------------------------------------------- Post A New Message rv10-list@matronics.com UN/SUBSCRIBE http://www.matronics.com/subscription List FAQ http://www.matronics.com/FAQ/RV10-List.htm Web Forum Interface To Lists http://forums.matronics.com Matronics List Wiki http://wiki.matronics.com Full Archive Search Engine http://www.matronics.com/search 7-Day List Browse http://www.matronics.com/browse/rv10-list Browse Digests http://www.matronics.com/digest/rv10-list Browse Other Lists http://www.matronics.com/browse Live Online Chat! http://www.matronics.com/chat Archive Downloading http://www.matronics.com/archives Photo Share http://www.matronics.com/photoshare Other Email Lists http://www.matronics.com/emaillists Contributions http://www.matronics.com/contribution ------------------------------------------------------------------------------------- These Email List Services are sponsored solely by Matronics and through the generous Contributions of its members.