Today's Message Index:
----------------------
1. 11:20 AM - Reconsider Garmin Purchases (Matt Dralle)
2. 12:19 PM - Re: Reconsider Garmin Purchases (Stein Bruch)
3. 02:40 PM - Re: Reconsider Garmin Purchases (Matt Dralle)
Message 1
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| Subject: | Reconsider Garmin Purchases |
In the rebuild of my RV-8 recently, I managed to get a scratch in the lens of both
the Garmin SL-30 and the Garmin GTX-327. No biggie, I thought, I'll just order
up a replacement and stick them in, much like I did on the King KX-125 on
the RV-6.
I called up Pacific Coast Avionics today to order the parts and was told the following:
Garmin will not sell the lens. Yup, you hear that right. My only option
is to return both units to Garmin for a "factory repair" and the MINIMUM charge
will be $535 for EACH unit! That is $1070 to replace two $4 pieces of plastic!
That is simply outrageous! Frankly, criminal behavior.
I will NOT be buying ANY future Garmin products. I refuse to do business with a
company that treats their customers this way. Unacceptable.
-
Matt Dralle
RV-8 #82880 N998RV "Ruby Vixen"
http://www.mattsrv8.com - Matt's Complete RV-8 Construction Log
http://www.mattsrv8.com/Mishap - Landing Mishap Rebuild Log
http://www.youtube.com/MattsRV8 - Matt's RV-8 HDTV YouTube Channel
Status: 182+ Hours TTSN - Version 2.0 Now Flying!
RV-6 #20916 N360EM "The Flyer"
http://www.mattsrv6.com - Matt's RV-6 Revitalization Log
Status: 300+ Hours - Full Flyer Mode!
Matt's Livermore Airport Live ATC Stream!
Check out the live ATC stream directly from my hangar at the Livermore
Airport. Includes both Tower and Ground transmissions. Archives too!
For entertainment purposes only. http://klvk.matronics.com
Message 2
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| Subject: | Reconsider Garmin Purchases |
This doesn't sound right. Sounds to me like someone just didn't want to deal
with you (and it likely wasn't Garmin in this case). I don't know what or
how you handled yourself, but sometimes you'll get more with honey than with
vinegar - or perhaps the person you spoke with perhaps was slightly
mis-informed.
To be blunt, the lenses should be readily available (at least they were last
time we got some). I'm sorry they aren't a $4 piece of plexi (there is some
fancy schmancy coatings on them and such), but the GTX lens is around $26
and I think the SL lens around $65.
My recommendation would be to calm down a bit, sit back and take a breath
before indicting Garmin in their entirety based on a conversation with one
person.
Not defending anyone or indicting or flaming anyone, but your experience
just sounds like we don't have the "whole story".....might I humbly suggest
that before blasting this to every list you manage that you perhaps speak to
someone else first (or maybe even Garmin directly)?
Cheers,
Stein
-----Original Message-----
From: owner-rv8-list-server@matronics.com
[mailto:owner-rv8-list-server@matronics.com] On Behalf Of Matt Dralle
Sent: Wednesday, June 17, 2015 1:12 PM
Subject: RV8-List: Reconsider Garmin Purchases
In the rebuild of my RV-8 recently, I managed to get a scratch in the lens
of both the Garmin SL-30 and the Garmin GTX-327. No biggie, I thought, I'll
just order up a replacement and stick them in, much like I did on the King
KX-125 on the RV-6.
I called up Pacific Coast Avionics today to order the parts and was told the
following: Garmin will not sell the lens. Yup, you hear that right. My only
option is to return both units to Garmin for a "factory repair" and the
MINIMUM charge will be $535 for EACH unit! That is $1070 to replace two $4
pieces of plastic! That is simply outrageous! Frankly, criminal behavior.
I will NOT be buying ANY future Garmin products. I refuse to do business
with a company that treats their customers this way. Unacceptable.
-
Matt Dralle
RV-8 #82880 N998RV "Ruby Vixen"
http://www.mattsrv8.com - Matt's Complete RV-8 Construction Log
http://www.mattsrv8.com/Mishap - Landing Mishap Rebuild Log
http://www.youtube.com/MattsRV8 - Matt's RV-8 HDTV YouTube Channel
Status: 182+ Hours TTSN - Version 2.0 Now Flying!
RV-6 #20916 N360EM "The Flyer"
http://www.mattsrv6.com - Matt's RV-6 Revitalization Log
Status: 300+ Hours - Full Flyer Mode!
Matt's Livermore Airport Live ATC Stream!
Check out the live ATC stream directly from my hangar at the Livermore
Airport. Includes both Tower and Ground transmissions. Archives too!
For entertainment purposes only. http://klvk.matronics.com
Message 3
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| Subject: | Re: Reconsider Garmin Purchases |
Before making my original post, I had contacted two different Avionics shops and
received the exact same story, so I didn't base my findings on a single vendor.
I have subsequently contacted Garmin directly and was told that the parts
are in fact orderable by dealers. But, when those same avionics dealers call the
Garmin parts department they are told they are not allowed to order those parts.
So, something is definitely not quite lining up here. I guess I apologize
to the community for venting my frustration with this process, but this really
shouldn't be this difficult. I will follow up with more information on this
debacle as it hopefully progresses.
Btw, the lens part number for the SL-30 is 308-3201-42 and the lens for the GTX-327
is 470-00034-00.
Matt
At 11:11 AM 6/17/2015 Wednesday, Matt Dralle wrote:
>In the rebuild of my RV-8 recently, I managed to get a scratch in the lens of
both the Garmin SL-30 and the Garmin GTX-327. No biggie, I thought, I'll just
order up a replacement and stick them in, much like I did on the King KX-125 on
the RV-6.
>
>I called up Pacific Coast Avionics today to order the parts and was told the following:
Garmin will not sell the lens. Yup, you hear that right. My only option
is to return both units to Garmin for a "factory repair" and the MINIMUM charge
will be $535 for EACH unit! That is $1070 to replace two $4 pieces of plastic!
That is simply outrageous! Frankly, criminal behavior.
>
>I will NOT be buying ANY future Garmin products. I refuse to do business with
a company that treats their customers this way. Unacceptable.
>
>
>-
>Matt Dralle
>
-
Matt Dralle
RV-8 #82880 N998RV "Ruby Vixen"
http://www.mattsrv8.com - Matt's Complete RV-8 Construction Log
http://www.mattsrv8.com/Mishap - Landing Mishap Rebuild Log
http://www.youtube.com/MattsRV8 - Matt's RV-8 HDTV YouTube Channel
Status: 182+ Hours TTSN - Version 2.0 Now Flying!
RV-6 #20916 N360EM "The Flyer"
http://www.mattsrv6.com - Matt's RV-6 Revitalization Log
Status: 300+ Hours - Full Flyer Mode!
Matt's Livermore Airport Live ATC Stream!
Check out the live ATC stream directly from my hangar at the Livermore
Airport. Includes both Tower and Ground transmissions. Archives too!
For entertainment purposes only. http://klvk.matronics.com
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