Today's Message Index:
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1. 05:27 PM - Plane Power (teamgrumman@AOL.COM)
2. 06:19 PM - Re: Plane Power (923te)
3. 06:27 PM - Re: Plane Power (teamgrumman@aol.com)
Message 1
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Ya know, some companies are a real pleasure to work with. These companies
don't ask questions when there is a problem. LightSpeed for example. Bo
se. But, then there are companies that take each and every problem as a
personal affront and make it so impossible to work with that sometimes I
have to wonder how they stay in business.
A couple of years ago, I attempted to install a PP alternator on a 2004 AG
5B. The pulley was misaligned by about 1/8 inch. This was my first insta
ll of a PP alternator and figured that something must be wrong on my end.
When I called PP and gave them the serial number, I was told that I had
an alternator when had been manufactured prior to a redesign of the space
r and that I needed the new spacer. No, the part number wasn't changed be
cause it was a minor change. OK. Send me the spacer. I have an airplane
-on-the-ground. So, they agreed to replace the spacer at my expense.
Since then, I have done 9 installs of PP alternators; 3 of which have a pe
rsistent whine in them. Running extra grounds and cleaning up terminal en
ds have not helped. Oddly, removing and replacing one of the alternators
made the noise go away. This was on a plane on which I had NOT installed
an extra ground or cleaned up the terminal ends. I removed the alternato
r to fix a problem with the baffle.
OK, so, last year, I ordered a new PP alternator for a Cheetah I was resto
ring and decided to order an extra one for 'bench stock' just in case some
one needed one. Well, wouldn't ya know it, about a year later, a few days
ago, I needed to use that alternator. Come to fine out, this one too has
either the wrong spacers or wrong pulley or both. At any rate, it wouldn
't fit; the pulley's are misaligned by 1/4 inch or more. So I called PP.
I talked to a really nice man who helped what he could and he passed me to
another guy who basically said I was installing it wrong. When I told hi
m I had installed several without any problem he told me, "we've changed
the design (without changing the part number) so the alternator sat furth
er forward to clear the baffle." I said, "Well, I must have one that wasn
't updated so I need to send it back so I can have one that will fit." Th
en, I was told to take pictures of the alternator so they can determine if
I was doing anything wrong. I said, "If I give you the part number and
serial number won't you be able to tell if there is a problem with the pu
lley?" No. Apparently not. I was told they NOTHING leaves PP without be
ing checked for accuracy and it probably has the parts it was supposed to
be shipped with. Then I was told to get all the part numbers for the bra
ckets, spacers, and pulley. I said, "Can't I just send it back and you ca
n fix it so I have an alternator to use incase someone needs one?" Well,
no.
I was not issued an RMA (returned merchandise authorization) because I did
n't have the serial number handy.
I'm on my way to the airport to get the serial number, take pictures, and
write down part numbers.
Message 2
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I too had a misalignment issue when I installed the plane-power
alternator on my 2002 AG5B Tiger. Steve, I think was his name, flew up
on a Saturday morning in his twin and brought parts to fix it. He
mentioned mine was amongst the first batch for the AG5B's and he wanted
to make sure they were right. Turned out that the bracket that I had
that was on my factory alternator, the bracket that attaches to the
case, was drilled wrong. He was stumped at why it didn't align and I
thought to mention that I had never actually checked to see if it was in
alignment prior to my removing the original alternator. Well it wasn't.
The Lycoming part numbered bracket was mis-drilled and that made both
the old and the new plane power have misalignment.
Sorry to hear they are not supporting you very well. Its too small a
community for that....
Are you talking to the owner?
Message 3
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I went to the airport and got the serial number and I sent it back with an
RMA. Another $20.00
We'll see. When I called the second time they seemed a lot more helpful.
I hope this settles it.
-----Original Message-----
From: 923te <923te@att.net>
Sent: Fri, Jan 22, 2010 6:22 pm
Subject: Re: TeamGrumman-List: Plane Power
I too had a misalignment issue when I installed the plane-power alternator
on my 2002 AG5B Tiger. Steve, I think was his name, flew up on a Saturday
morning in his twin and brought parts to fix it. He mentioned mine was am
ongst the first batch for the AG5B's and he wanted to make sure they were
right. Turned out that the bracket that I had that was on my factory alte
rnator, the bracket that attaches to the case, was drilled wrong. He was
stumped at why it didn't align and I thought to mention that I had never
actually checked to see if it was in alignment prior to my removing the
original alternator. Well it wasn't. The Lycoming part numbered bracket
was mis-drilled and that made both the old and the new plane power have
misalignment.
Sorry to hear they are not supporting you very well. Its too small a commu
nity for that....
Are you talking to the owner?
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