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1. 01:07 AM - Re: Wow, what an experience (Sony) (bobbybraun@comcast.net)
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| Subject: | Re: Wow, what an experience (Sony) |
--> XDP4000X-List message posted by: bobbybraun@comcast.net
Sony lists the Laredo Repair Facility as their only authorized repair shop for
U.S. products. I contacted the MTC Repair shop in Canada and they were no help
either, they just told me to contact Sony located in the U.S. and that they
do not handle any products sold outside of Canada. Does anyone know of any other
shops out there that 'used' to be authorized Sony Repair Centers but have
had that recognition removed due to the consolidation?
-------------- Original message --------------
From: Scott Thibault <tbone7467@yahoo.com>
> --> XDP4000X-List message posted by: Scott Thibault
>
> My repair shop was in larado texas
>
> DB wrote: --> XDP4000X-List message posted by: DB
>
> Bobby,
>
> It might be prudent to try and attempt communication with a more
> experienced repair shop. (i.e. one that may even have a C90 in their
> possession!)
>
> When I had my deck repaired, the shop that I sent my head unit to had a
> few spare C90's in for quick swapping of chassis. You may have to
> really look around for a reputable shop, as it looks like the one
> you sent it to doesn't do quality work...If the shop you sent your head
> unit to does not have compentent techs working for them, this will only
> make things worse!
>
> D
>
> bobbybraun@comcast.net wrote:
>
> >--> XDP4000X-List message posted by: bobbybraun@comcast.net
> >
> >Oh, and when I referenced speaking to the manager of customer service in my
> previous post, she was a manager who told me she works in the same building as
> the office of the president of Sony America. I was contacted by her after I
> wrote a letter and sent it to their main office. Unfortunately she is rather
> uninformed and even a touch rude at times, but I have yet to make any real clear
> demands and have just been trying to get them to fix the thing on their own...
I
> feel there is no higher up I can go for my situation, but if any of you have
> other contacts at hand it may be helpful to myself and others out there if you
> were to share this information.
> >
> >The office I contacted is:
> >
> >Manager of Customer Satisfaction
> >Sony Electronics, 1 Sony Drive
> >Mail Drop 138
> >Park Ridge, New Jersey 07656
> >
> >-------------- Original message --------------
> >From: Scott Thibault
> >
> >
> >
> >>--> XDP4000X-List message posted by: Scott Thibault
> >>
> >>Most big corporations outsource their call center business nowadays. the
> reason
> >>that I know this is that I work for an outsource center (sony is no diffrent
> >>unfortunately). you will never get resolution from call centers most of the
> time
> >>just get the run around. that an most of the "managers" dont know anything
> about
> >>the products, they just spout BS to make you think they know what they are
> >>talking about. the problem for the call centers is not clear channel for
> >>communication and a lot of red tape. I am sorry you got such crappy service
> that
> >>sucks.
> >>
> >>Randy Visentine wrote: --> XDP4000X-List message posted
> >>by: "Randy Visentine"
> >>
> >>I had a simlar runaround from Sony Service Center. I sent my lovely
> >>STR-DA777ES Reciever in for service. It was displaying "Protect" on the
> >>display, and would not function at all. It has a 5 Year warranty. So I pay
> >>the ~$50 shipping fee to have it serviced by the "Pros" at Sony. I get it
> >>back a few weeks later, and all seems well (well, actually, the unit worked,
> >>but they did not address the intermittent motorized volume knob issue I was
> >>having - but I was just glad to get my baby back, and my HT back in action).
> >>
> >>So, flash to about a year or 2 later. Unit is still under warranty. The
> >>Motorized Volume Knob was REALLY acting up now, and part of the display was
> >>intermittent as well. I go online, and see Sony has a "Platinum" service
> >>center about 5 miles from my work. So I take it in (save $50 shipping).
> >>
> >>The tech is a very nice and knowledgeable guy. I get a phone call the next
> >>day. He informs me that SOMEONE had done VERY sloppy work on this reciever,
> >>and the Protection Circuitry was actually BYPASSED! Well, as I mentioned
> >>above, the Sony Service Center did the last "Repair" on my unit. I call
> >>Sony - and they tell me I had an un-authorized repair center work on my
> >>unit, and my warranty is now voided. I was PISSED!!! I could not find the
> >>invoice from the previous repair - so I was screwed. It was their word
> >>against mine regarding the previous repair. I finally find the invoice
> >>(thank God), and they STILL claim I had un-authorized work done elsewhere.
> >>The invoice even stated I was having "Protect" issues - so Sony MUST have
> >>addressed the Protection circuit. Sony would NOT admit their techs could do
> >>anything like this. But they did - they essentially created a fire hazard
> >>in my rack my bypassing the Protection circuit.
> >>
> >>I go round and round with the Call Center (you will never get outside of the
> >>call center unless you do some research and find some corporate contact #'s
> >>yourself). I got fed up, and found a contact for the Chief Engineer at Sony
> >>NY (Phillip someone). I leave a message, and I recieve a call back from
> >>them the next day. A very helpful lady took my info, and approved my
> >>Warranty repair in about 10 minutes. I don't know if any follow up was
> >>done, but the Sony Service Center could have been liable if a fire was to
> >>have started due to the blatent disreguard for saftey on my unit. I can not
> >>believe the quality of the Sony Service Center's repair techs. Talk about
> >>half-ass - more like 1/8 ass (or less). The local Repair Tech did a great
> >>job, and I would NEVER send my Sony Units to a "Sony Service Center" again!
> >>Find a good authorized shop in your area, and you will be much safer IMO
> >>(literally safer; as in no fire hazard in my case)
> >>
> >>The reciever just had another issue (NONE of the digital circuitry is
> >>working, but Analog Pass Thru works fine). My warranty just expired. I
> >>have had it with Sony. I will be replacing it with either a Parasound A/V
> >>preamp, or a Marantz unit in the next year.
> >>
> >>I still pimp my C90/XDP-4K in my Tacoma, but a sick Car-PC or even the URAL
> >>CDD might be replacing that soon. Sony really pissed me off with this crap.
> >>I have so much Sony gear - it is not even funny. I will hang onto my 2250
> >>Watts of Sony ES Home Amplification (and two XM-7547's and one XM-7527), but
> >>the rest will get replaced with other stuff. I feel you 100% on your Sony
> >>Repair issue.
> >>
> >>Remember - the Consumers decide who succeeds and who fails in the retail
> >>market. Make your statement by not buying anymore Sony Gear if this kind of
> >>customer abuse upsets you. I had plans on spending thousands more with Sony
> >>- not anymore...
> >>
> >>Randy V.
> >>
> >>
> >>On 3/16/06, jtholley03@adelphia.net wrote:
> >>
> >>
> >>>--> XDP4000X-List message posted by: jtholley03@adelphia.net
> >>>
> >>>This is very disheartening. I am sorry to hear this since I have a C90,
> >>>and 3 XM2000R's.
> >>>
> >>>Do you still have your XDP4000?
> >>>
> >>>I am looking to buy one and still will be doing so even tho this news
> >>>saddens me and lets me know I am forked if I need to repair something.
> >>>
> >>>
> >>>
> >>>
> >>>
> >>--
> >>Randy V.
> >>Houston, TX
> >>Audio-Dude/Musician/Crazy Guy
> >>
> >>
> >>
> >>
> >>
> >>---------------------------------
> >>Use Photomail to share photos without annoying attachments.
> >>
> >>
> >>
> >>
> >
> >Oh, and when I referencedspeaking to the manager of customer service in my
> previous post, she was a manager who told me she works in the same buildingas
> the office of the president of Sony America. I was contacted by her after I
> wrote a letter and sent it to their main office. Unfortunately she is rather
> uninformed and even a touch rude at times, but I have yet to make any real clear
> demands and have just been trying to get them to fix the thing on their own...
I
> feel there is no higher up I can go for my situation, but if any of you have
> other contacts at hand it may be helpful to myself and others out there if you
> were to share this information.
> >
> >The office I contacted is:
> >
> >
> >
> >
> >Manager of Customer Satisfaction
> >
> >
> >
> >
> >Sony Electronics, 1 Sony Drive
> >
> >
> >
> >
> >Mail Drop 138
> >
> >
> >
> >
> >Park Ridge, New Jersey 07656
> >
> >
> >
> >-------------- Original message --------------
> >From: Scott Thibault tbone7467@yahoo.com
> >
> > -- XDP4000X-List message posted by: Scott Thibault
> >
> > Most big corporations outsource their call center business nowadays. the
> reason
> > that I know this is that I work for an outsource center (sony is no diffrent
> > unfortunately). you will never get resolution from call centers most of the
> time
> > just get the run around. that an most of the "managers" dont know anything
> about
> > the products, they just spout BS to make you think they know what they are
> > talking about. the problem for the call centers is not clear channel for
> > communication and a lot of red tape. I am sorry you got such crappy service
> that
> > sucks.
> >
> > Randy Visentine wrote: -- XDP4000X-
> > List message posted
> > by: "Randy Visentine"
> >
> > I had a simlar runaround from Sony Service Center. I sent my lovely
> > STR-DA777ES Reciever in for service. It was displaying "Protect" on the
> > display, and would not function at all. It has a 5 Year warranty. So I pay
> > the ~$50 shipping fee to have it serviced by the "Pros" at Sony. I get it
> > back a few weeks later, and all seems well (well, actually, the unit worked,
> > but they did not address the intermittent motorized volume knob issue I was
> > having - but I was just glad to get my baby back, and my HT back in action).
> >
> > So, flash to about a year or 2 later. Unit is still under warranty. The
> > Motorized Volume Knob was REALLY acting up now, and part of the display was
> > intermittent as well. I go online, and see Sony has a "Platinum" service
> > center about 5 miles from my work. So I take it in (save $50 shipping).
> >
> >
> > The tech is a very nice and knowledgeable guy. I get a phone call the next
> > day. He informs me that SOMEONE had done VERY sloppy work on this reciever,
> > and the Protection Circuitry was actually BYPASSED! Well, as I mentioned
> > above, the Sony Service Center did the last "Repair" on my unit. I call
> > Sony - and they tell me I had an un-authorized repair center work on my
> > unit, and my warranty is now voided. I was PISSED!!! I could not find the
> > invoice from the previous repair - so I was screwed. It was their word
> > against mine regarding the previous repair. I finally find the invoice
> > (thank God), and they STILL claim I had un-authorized work done elsewhere.
> > The invoice even stated I was having "Protect" issues - so Sony MUST have
> > addressed the Protection circuit. Sony would NOT admit their techs could do
> > anything like this. But they did - they essentially created a fire hazar
> > d
> > in my rack my bypassing the Protection circuit.
> >
> > I go round and round with the Call Center (you will never get outside of the
> > call center unless you do some research and find some corporate contact #'s
> > yourself). I got fed up, and found a contact for the Chief Engineer at Sony
> > NY (Phillip someone). I leave a message, and I recieve a call back from
> > them the next day. A very helpful lady took my info, and approved my
> > Warranty repair in about 10 minutes. I don't know if any follow up was
> > done, but the Sony Service Center could have been liable if a fire was to
> > have started due to the blatent disreguard for saftey on my unit. I can not
> > believe the quality of the Sony Service Center's repair techs. Talk about
> > half-ass - more like 1/8 ass (or less). The local Repair Tech did a great
> > job, and I would NEVER send my Sony Units to a "Sony Service Center" again!
> >>
> > ; Find a good authorized shop in your area, and you will be much safer IMO
> > (literally safer; as in no fire hazard in my case)
> >
> > The reciever just had another issue (NONE of the digital circuitry is
> > working, but Analog Pass Thru works fine). My warranty just expired. I
> > have had it with Sony. I will be replacing it with either a Parasound A/V
> > preamp, or a Marantz unit in the next year.
> >
> > I still pimp my C90/XDP-4K in my Tacoma, but a sick Car-PC or even the URAL
> > CDD might be replacing that soon. Sony really pissed me off with this crap.
> > I have so much Sony gear - it is not even funny. I will hang onto my 2250
> > Watts of Sony ES Home Amplification (and two XM-7547's and one XM-7527), but
> > the rest will get replaced with other stuff. I feel you 100% on your Sony
> > Repair issue.
> >
> > Remember - the Consumers decide who succeeds and who fails in the retail
> >&
> > gt; market. Make your statement by not buying anymore Sony Gear if this kind
> of
> > customer abuse upsets you. I had plans on spending thousands more with Sony
> > - not anymore...
> >
> > Randy V.
> >
> >
> > On 3/16/06, jtholley03@adelphia.net wrote:
> >
> > -- XDP4000X-List message posted by: jtholley03@adelphia.net
> >
> > This is very disheartening. I am sorry to hear this since I have a C90,
> > and 3 XM2000R's.
> >
> > Do you still have your XDP4000?
> >
> > I am looking to buy one and still will be doing so even tho this news
> > saddens me and lets me know I am forked if I need to repair something.
> >
> >
> >
> >
> >
> > --
> > Randy V.
> > Houston, TX
> > Audio-Dude/Musician/Crazy Guy
> >
> >
> >
> >
> >
> > -------------------------------
> > --
> > Use Photomail to share photos without annoying attachments.
> >
> >
> >
> >
> >
> >
> >
> >
>
>
>
>
>
>
> ---------------------------------
> Use Photomail to share photos without annoying attachments.
>
>
Sony lists the Laredo Repair Facility as their only authorized repair shop for
U.S.products. I contacted the MTC Repair shop in Canada and they were no help
either, they just told me to contact Sony located in the U.S. and that they do
not handle any products sold outside of Canada. Does anyone know of any other
shops out there that 'used' to be authorized Sony Repair Centers but have had
that recognition removed due to the consolidation?
-------------- Original message --------------
From: Scott Thibault tbone7467@yahoo.com
-- XDP4000X-List message posted by: Scott Thibault <TBONE7467@YAHOO.COM>
My repair shop was in larado texas
DB <DBOTEL6500@ROGERS.COM>wrote: -- XDP4000X-List message posted by: DB
Bobby,
It might be prudent to try and attempt communication with a more
experienced repair shop. (i.e. one that may even have a C90 in their
possession!)
When I had my deck repaired, the shop that I sent my head unit to had a
few spare C90's in for quick swapping of chassis. You may have to
really look around for a reputable shop, as it looks like the one
you sent it to doesn't do quality work...If the shop you sent your head
unit to does not have compen
tent techs working for them, this will only
make things worse!
D
bobbybraun@comcast.net wrote:
-- XDP4000X-List message posted by: bobbybraun@comcast.net
Oh, and when I referenced speaking to the manager of customer service in my
previous post, she was a manager who told me she works in the same building as
the office of the president of Sony America. I was contacted by her after I
wrote a letter and sent it to their main office. Unfortunately she is rather
uninformed and even a touch rude at times, but I have yet to make any real clear
demands and have just been trying to get them to fix the thing on their own...
I
feel there is no higher up I can go for my situation, but if any of you have
other contacts at hand it may be helpful to myself and others out there if you
were to share this information.
>
;
The office I contacted is:
Manager of Customer Satisfaction
Sony Electronics, 1 Sony Drive
Mail Drop 138
Park Ridge, New Jersey 07656
-------------- Original message --------------
From: Scott Thibault
-- XDP4000X-List message posted by: Scott Thibault
Most big corporations outsource their call center business nowadays. the
reason
that I know this is that I work for an outsource center (sony is no diffrent
unfortunately). you will never get resolution from call centers most of the
time
just get the run around. that an most of the "managers" dont know anything
about
the products, they just spout BS to make you think they know what they are
talkin
g about. the problem for the call centers is not clear channel for
communication and a lot of red tape. I am sorry you got such crappy service
that
sucks.
Randy Visentine wrote: -- XDP4000X-List message posted
by: "Randy Visentine"
I had a simlar runaround from Sony Service Center. I sent my lovely
STR-DA777ES Reciever in for service. It was displaying "Protect" on the
display, and would not function at all. It has a 5 Year warranty. So I pay
the ~$50 shipping fee to have it serviced by the "Pros" at Sony. I get it
back a few weeks later, and all seems well (well, actually, the unit worked,
but they did not address the intermittent motorized volume knob issue I was
having - but I was just glad to get my baby back, and my HT back in action). <B
R>
So, flash to about a year or 2 later. Unit is still under warranty. The
Motorized Volume Knob was REALLY acting up now, and part of the display was
intermittent as well. I go online, and see Sony has a "Platinum" service
center about 5 miles from my work. So I take it in (save $50 shipping).
The tech is a very nice and knowledgeable guy. I get a phone call the next
day. He informs me that SOMEONE had done VERY sloppy work on this reciever,
and the Protection Circuitry was actually BYPASSED! Well, as I mentioned
above, the Sony Service Center did the last "Repair" on my unit. I call
Sony - and they tell me I had an un-authorized repair center work on my
unit, and my warranty is now voided. I was PISSED!!! I could not find the
invoice from the previous repair
- so I was screwed. It was their word
against mine regarding the previous repair. I finally find the invoice
(thank God), and they STILL claim I had un-authorized work done elsewhere.
The invoice even stated I was having "Protect" issues - so Sony MUST have
addressed the Protection circuit. Sony would NOT admit their techs could do
anything like this. But they did - they essentially created a fire hazard
in my rack my bypassing the Protection circuit.
I go round and round with the Call Center (you will never get outside of the
call center unless you do some research and find some corporate contact #'s
yourself). I got fed up, and found a contact for the Chief Engineer at Sony
NY (Phillip someone). I leave a message, and I recieve a call back from
them the next day. A very h
elpful lady took my info, and approved my
Warranty repair in about 10 minutes. I don't know if any follow up was
done, but the Sony Service Center could have been liable if a fire was to
have started due to the blatent disreguard for saftey on my unit. I can not
believe the quality of the Sony Service Center's repair techs. Talk about
half-ass - more like 1/8 ass (or less). The local Repair Tech did a great
job, and I would NEVER send my Sony Units to a "Sony Service Center" again!
Find a good authorized shop in your area, and you will be much safer IMO
(literally safer; as in no fire hazard in my case)
The reciever just had another issue (NONE of the digital circuitry is
working, but Analog Pass Thru works fine). My warranty just expired. I
have had it with Sony. I will be
replacing it with either a Parasound A/V
preamp, or a Marantz unit in the next year.
I still pimp my C90/XDP-4K in my Tacoma, but a sick Car-PC or even the URAL
CDD might be replacing that soon. Sony really pissed me off with this crap.
I have so much Sony gear - it is not even funny. I will hang onto my 2250
Watts of Sony ES Home Amplification (and two XM-7547's and one XM-7527), but
the rest will get replaced with other stuff. I feel you 100% on your Sony
Repair issue.
Remember - the Consumers decide who succeeds and who fails in the retail
market. Make your statement by not buying anymore Sony Gear if this kind of
customer abuse upsets you. I had plans on spending thousands more with Sony
- not anymore...
Randy V. <BR
>
On 3/16/06, jtholley03@adelphia.net wrote:
-- XDP4000X-List message posted by: jtholley03@adelphia.net
This is very disheartening. I am sorry to hear this since I have a C90,
and 3 XM2000R's.
Do you still have your XDP4000?
I am looking to buy one and still will be doing so even tho this news
saddens me and lets me know I am forked if I need to repair something.
--
Randy V.
Houston, TX
Audio-Dude/Musician/Crazy Guy
---
------------------------------
Use Photomail to share photos without annoying attachments.
Oh, and when I referencedspeaking to the manager of customer service in my
previous post, she was a manager who told me she works in the same buildingas
the office of the president of Sony America. I was contacted by her after I
wrote a letter and sent it to their main office. Unfortunately she is rather
uninformed and even a touch rude at times, but I have yet to make any real clear
demands and have just been trying to get them to fix the thing on their own...
I
feel there is no higher up I can go for my situation, but if any of you have
other contacts at hand it may be helpful to myself and others out there if you
were to share this information.
The office I contacted is:
Manager of Customer Satisfaction
Sony Electronics, 1 Sony Drive
Mail Drop 138
Park Ridge, New Jersey 07656
-------------- Original message --------------
From: Scott Thibault tbone7467@yahoo.com
-- XDP4000X-List message posted by: Scott Thibault
Most big corporations outsource their call center business nowadays. the
reason
that I know this is that I work for an outsource center (sony is no diffrent
unfortunately). you will never get resolution from call centers most of the
time
just get the run around. that an most of the
"managers" dont know anything
about
the products, they just spout BS to make you think they know what they are
talking about. the problem for the call centers is not clear channel for
communication and a lot of red tape. I am sorry you got such crappy service
that
sucks.
Randy Visentine wrote: -- XDP4000X-
List message posted
by: "Randy Visentine"
I had a simlar runaround from Sony Service Center. I sent my lovely
STR-DA777ES Reciever in for service. It was displaying "Protect" on the
display, and would not function at all. It has a 5 Year warranty. So I pay
the ~$50 shipping fee to have it serviced by the "Pros" at Sony. I get it
back a few weeks later, and all seems well (well, actually, the unit worked,
but they did not address the intermittent mot
orized volume knob issue I was
having - but I was just glad to get my baby back, and my HT back in action).
So, flash to about a year or 2 later. Unit is still under warranty. The
Motorized Volume Knob was REALLY acting up now, and part of the display was
intermittent as well. I go online, and see Sony has a "Platinum" service
center about 5 miles from my work. So I take it in (save $50 shipping).
The tech is a very nice and knowledgeable guy. I get a phone call the next
day. He informs me that SOMEONE had done VERY sloppy work on this reciever,
and the Protection Circuitry was actually BYPASSED! Well, as I mentioned
above, the Sony Service Center did the last "Repair" on my unit. I call
Sony - and they tell me I had an un-authorized repair center work on my
unit, and my warranty is
now voided. I was PISSED!!! I could not find the
invoice from the previous repair - so I was screwed. It was their word
against mine regarding the previous repair. I finally find the invoice
(thank God), and they STILL claim I had un-authorized work done elsewhere.
The invoice even stated I was having "Protect" issues - so Sony MUST have
addressed the Protection circuit. Sony would NOT admit their techs could do
anything like this. But they did - they essentially created a fire hazar
d
in my rack my bypassing the Protection circuit.
I go round and round with the Call Center (you will never get outside of the
call center unless you do some research and find some corporate contact #'s
yourself). I got fed up, and found a contact for the Chief Engineer at Sony
NY (Phillip someone). I leave a messag
e, and I recieve a call back from
them the next day. A very helpful lady took my info, and approved my
Warranty repair in about 10 minutes. I don't know if any follow up was
done, but the Sony Service Center could have been liable if a fire was to
have started due to the blatent disreguard for saftey on my unit. I can not
believe the quality of the Sony Service Center's repair techs. Talk about
half-ass - more like 1/8 ass (or less). The local Repair Tech did a great
job, and I would NEVER send my Sony Units to a "Sony Service Center" again!
; Find a good authorized shop in your area, and you will be much safer IMO
(literally safer; as in no fire hazard in my case)
The reciever just had another issue (NONE of the digital circuitry is
working, but Analog Pass Thru works fine). My warranty just
expired. I
have had it with Sony. I will be replacing it with either a Parasound A/V
preamp, or a Marantz unit in the next year.
I still pimp my C90/XDP-4K in my Tacoma, but a sick Car-PC or even the URAL
CDD might be replacing that soon. Sony really pissed me off with this crap.
I have so much Sony gear - it is not even funny. I will hang onto my 2250
Watts of Sony ES Home Amplification (and two XM-7547's and one XM-7527), but
the rest will get replaced with other stuff. I feel you 100% on your Sony
Repair issue.
Remember - the Consumers decide who succeeds and who fails in the retail
gt; market. Make your statement by not buying anymore Sony Gear if this kind
of
customer abuse upsets you. I had plans on spending thousands more with Sony
- not anymore..
.
Randy V.
On 3/16/06, jtholley03@adelphia.net wrote:
-- XDP4000X-List message posted by: jtholley03@adelphia.net
This is very disheartening. I am sorry to hear this since I have a C90,
and 3 XM2000R's.
Do you still have your XDP4000?
I am looking to buy one and still will be doing so even tho this news
saddens me and lets me know I am forked if I need to repair something.
--
Randy V.
Houston, TX
Audio-Dude/Musician/Crazy Guy
-------------------------------
--
Use Photomail to share photos without annoying attachments.
<B
R>
---------------------------------
Use Photomail to share photos without annoying attachments.
d
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