Today's Message Index:
----------------------
1. 05:37 AM - Re: Subject: Customer Service Example (Jill Gernetzke)
2. 10:10 AM - Re: GT YAK blades (ALEXGTPROPELLERS)
3. 11:16 AM - Re: Subject: Customer Service Example (Bitterlich, Mark G CIV Det Cherry Point, MALS-14 64E)
4. 11:49 AM - Re: Subject: Customer Service Example (cjpilot710@aol.com)
5. 02:32 PM - Re: Subject: Customer Service Example (Bitterlich, Mark G CIV Det Cherry Point, MALS-14 64E)
6. 05:13 PM - Re: Subject: Customer Service Example (Tim Gagnon)
7. 06:46 PM - Re: Subject: Customer Service Example (Roger Kemp M.D.)
8. 08:23 PM - canopy bearings (keithmckinley)
9. 08:33 PM - Housai rocker arm bolts (Okanogan Lew)
Message 1
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| Subject: | Customer Service Example |
Craig & Guys,
While Humberto's e-mail was not very diplomatic, he may have been having a
bad day...I am sure we have all been pushed to a limit and "lowered the
boom".
If I have a choice, I prefer face-to-face, secondly a phone call and lastly
e-mail. E-mail takes away a lot of our normal filters, body language, vocal
cues, etc.
I fondly remember a customer calling in 90's and asking Carl if this was
where he could get cheap Yak parts. The customer caught him on a bad day
and the call was not perceived as a joke. In the end, the customer became
one of our best customers and we laugh about the whole thing.
I think we all have days where we would like to respond as Humberto did, but
we exercise restraint and express diplomacy. Everyone has a different
tolerance level.
Jill
M-14P, Inc.
Message 2
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| Subject: | Re: GT YAK blades |
cpayne(at)joimail.com wrote:
> Buongiorno Alex,
>
> So does all this text you wrote on the Yak-list mean that we will see a set of
those prop blades on a Yak-52 or a CJ-6 at either Sun-n-Fun or Oshkosh? I have
tried to communicate with "Humberto" via email numerous times but something
got lost in translation.
>
> It's not the Talk I'm interested in, It's your prop blades on one of our airplanes
Walking the Talk, that will sell me on this prop. Quotes from your Engineering
department, filtered through Marketing may prove difficult to translate
into sales.
>
> Craig Payne
HI CRAIG and all
The blades were @ OSH 010 on Eric 52 or Rick SU.Sorry not sure wich plane but blades
were there.
I'm organizing these days with my Bugatti fellows for display location and GT propellers
and part of the saff will be at OS 011.
Will be a pleasure meeting M-14 people.
Now we are expanding so our presence at these two events will became regular in
the near future. We did not came before because we were not properly organized
as company to serv the US aviation market.Privatelly I came 4 times or even
more.
We got the capability to operate on CJ hubs,replacing metal blades but I'm not
sure if engineering a new blade and keep 280 hp will be possible obtain better
performance .HonestlyI have not spend much time considering it.We have invested
alot in Hartzell blade retrofit.
Any one tested different prop on the CJ with original engine ?
In any case wood or composite blades runs smootly compared metal.
Humberto told me that you phone him and he always gave the proper replies to your
enquires.
For any help contact me directly.
Thanks Alex
www.gt-propellers.com
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=328573#328573
Attachments:
http://forums.matronics.com//files/b1_705.jpg
Message 3
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| Subject: | Customer Service Example |
Guys and Gals:
Humberto said:
"Sorry Craig here at GT we doing business we don't have time to deal with bullshit.
Are you ready to pay? We are ready to show you that this is the best propeller
for your stock hub.
Let us know when you are ready to do serious business."
Jill commented:
"While Humberto's e-mail was not very diplomatic, he may have been having a bad
day....."
Jill is absolutely correct. He might have been having a bad day or he might not
care how he alienates potential customers, or... he could be just like me...
a real assH__ at times.
I apologize for those times I have been less than kind. Of course, I also am not
trying to run a business or sell products.
Just saying. :-)
Mark Bitterlich
________________________________
From: owner-yak-list-server@matronics.com on behalf of Jill Gernetzke
Sent: Wed 1/26/2011 8:27 AM
Subject: RE: Subject: Yak-List: Customer Service Example
Craig & Guys,
While Humberto's e-mail was not very diplomatic, he may have been having a bad
day.....I am sure we have all been pushed to a limit and "lowered the boom".
If I have a choice, I prefer face-to-face, secondly a phone call and lastly e-mail.
E-mail takes away a lot of our normal filters, body language, vocal cues,
etc.
I fondly remember a customer calling in 90's and asking Carl if this was where
he could get cheap Yak parts. The customer caught him on a bad day and the call
was not perceived as a joke. In the end, the customer became one of our best
customers and we laugh about the whole thing.
I think we all have days where we would like to respond as Humberto did, but we
exercise restraint and express diplomacy. Everyone has a different tolerance
level.
Jill
M-14P, Inc.
Message 4
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| Subject: | Re: Customer Service Example |
OH no! Tell me it an't so! ;-)
Pappy
-----Original Message-----
From: Bitterlich, Mark G CIV Det Cherry Point, MALS-14 64E <mark.bitterlic
h@navy.mil>
Sent: Wed, Jan 26, 2011 2:12 pm
Subject: RE: Subject: Yak-List: Customer Service Example
ALS-14 64E" <mark.bitterlich@navy.mil>
Guys and Gals:
umberto said:
Sorry Craig here at GT we doing business we don't have time to deal with
ullshit.
re you ready to pay? We are ready to show you that this is the best propel
ler
or your stock hub.
et us know when you are ready to do serious business."
Jill commented:
While Humberto's e-mail was not very diplomatic, he may have been having
a bad
ay....."
ill is absolutely correct. He might have been having a bad day or he migh
t not
are how he alienates potential customers, or... he could be just like me..
. a
eal assH__ at times.
apologize for those times I have been less than kind. Of course, I also
am
ot trying to run a business or sell products.
ust saying. :-)
ark Bitterlich
________________________________
From: owner-yak-list-server@matronics.com on behalf of Jill Gernetzke
ent: Wed 1/26/2011 8:27 AM
o: yak-list@matronics.com
ubject: RE: Subject: Yak-List: Customer Service Example
Craig & Guys,
While Humberto's e-mail was not very diplomatic, he may have been having
a bad
ay.....I am sure we have all been pushed to a limit and "lowered the boom"
.
If I have a choice, I prefer face-to-face, secondly a phone call and lastl
y
-mail. E-mail takes away a lot of our normal filters, body language, voca
l
ues, etc.
I fondly remember a customer calling in 90's and asking Carl if this was
where
e could get cheap Yak parts. The customer caught him on a bad day and the
call
as not perceived as a joke. In the end, the customer became one of our be
st
ustomers and we laugh about the whole thing.
I think we all have days where we would like to respond as Humberto did,
but we
xercise restraint and express diplomacy. Everyone has a different toleran
ce
evel.
Jill
M-14P, Inc.
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Message 5
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| Subject: | Customer Service Example |
NAH! :-)
________________________________
From: owner-yak-list-server@matronics.com on behalf of cjpilot710@aol.com
Sent: Wed 1/26/2011 2:44 PM
Subject: Re: Subject: Yak-List: Customer Service Example
OH no! Tell me it an't so! ;-)
Pappy
-----Original Message-----
From: Bitterlich, Mark G CIV Det Cherry Point, MALS-14 64E <mark.bitterlich@navy.mil>
Sent: Wed, Jan 26, 2011 2:12 pm
Subject: RE: Subject: Yak-List: Customer Service Example
MALS-14 64E" <mark.bitterlich@navy.mil>
Guys and Gals:
Humberto said:
"Sorry Craig here at GT we doing business we don't have time to deal with
bullshit.
Are you ready to pay? We are ready to show you that this is the best propeller
for your stock hub.
Let us know when you are ready to do serious business."
Jill commented:
"While Humberto's e-mail was not very diplomatic, he may have been having a bad
day....."
Jill is absolutely correct. He might have been having a bad day or he might not
care how he alienates potential customers, or... he could be just like me... a
real assH__ at times.
I apologize for those times I have been less than kind. Of course, I also am
not trying to run a business or sell products.
Just saying. :-)
Mark Bitterlich
________________________________
From: owner-yak-list-server@matronics.com on behalf of Jill Gernetzke
Sent: Wed 1/26/2011 8:27 AM
Subject: RE: Subject: Yak-List: Customer Service Example
Craig & Guys,
While Humberto's e-mail was not very diplomatic, he may have been having a bad
day.....I am sure we have all been pushed to a limit and "lowered the boom".
If I have a choice, I prefer face-to-face, secondly a phone call and lastly
e-mail. E-mail takes away a lot of our normal filters, body language, vocal
cues, etc.
I fondly remember a customer calling in 90's and asking Carl if this was where
he could get cheap Yak parts. The customer caught him on a bad day and the call
was not perceived as a joke. In the end, the customer became one of our best
customers and we laugh about the whole thing.
I think we all have days where we would like to respond as Humberto did, but we
exercise restraint and express diplomacy. Everyone has a different tolerance
level.
Jill
M-14P, Inc.
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get=_blank>http://www.matronics.com/Navigator?Yak-List
===================================
tp://forums.matronics.com
===================================
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Message 6
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| Subject: | Re: Subject: Customer Service Example |
Bad day or not, that sort of interaction with a potential customer would be unacceptable
if I ran a business. If I found out that an employee of mine sent a
letter like that, they would be terminated and a letter of apology would be sent
to the customer. When you type an e-mail, the filter has a lot more time to
do its job than does the brain/mouth model.
While I do not know Alex's position with GT, I am a little surprised he would not
apologize for his coworkers remarks. That too is very telling.
Back to the cave for me..
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=328624#328624
Message 7
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| Subject: | Re: Customer Service Example |
It's only stated for show. He'll still ripe your throat out. Once a Jarhead a
lways a Jarhead. ?^))as for the rude email from GT propellors any plans I ha
d for a new composite prop just to whirlwind or MT. Most likely Whirlwind si
nce I have a YAK in my hanger wearing one. Also I've flown my 52 on it's win
g. It definitely out performs the v530!
If it came from one of my employees they would be history.
Doc
Sent from my iPad
On Jan 26, 2011, at 1:44 PM, cjpilot710@aol.com wrote:
> OH no! Tell me it an't so! ;-)
>
> Pappy
>
>
>
>
>
> -----Original Message-----
> From: Bitterlich, Mark G CIV Det Cherry Point, MALS-14 64E <mark.bitterlic
h@navy.mil>
> To: yak-list@matronics.com
> Sent: Wed, Jan 26, 2011 2:12 pm
> Subject: RE: Subject: Yak-List: Customer Service Example
>
> MALS-14 64E" <mark.bitterlich@navy.mil>
>
> Guys and Gals:
>
>
> Humberto said:
>
> "Sorry Craig here at GT we doing business we don't have time to deal with
> bullshit.
> Are you ready to pay? We are ready to show you that this is the best prope
ller
> for your stock hub.
> Let us know when you are ready to do serious business."
>
> Jill commented:
> "While Humberto's e-mail was not very diplomatic, he may have been having
a bad
> day....."
>
> Jill is absolutely correct. He might have been having a bad day or he mig
ht not
> care how he alienates potential customers, or... he could be just like me.
.. a
> real assH__ at times.
>
> I apologize for those times I have been less than kind. Of course, I also
am
> not trying to run a business or sell products.
>
> Just saying. :-)
>
> Mark Bitterlich
>
>
>
>
>
> ________________________________
>
> From: owner-yak-list-server@matronics.com on behalf of Jill Gernetzke
> Sent: Wed 1/26/2011 8:27 AM
> To: yak-list@matronics.com
> Subject: RE: Subject: Yak-List: Customer Service Example
>
>
>
> Craig & Guys,
>
>
>
> While Humberto's e-mail was not very diplomatic, he may have been having a
bad
> day.....I am sure we have all been pushed to a limit and "lowered the boom
".
>
> If I have a choice, I prefer face-to-face, secondly a phone call and lastl
y
> e-mail. E-mail takes away a lot of our normal filters, body language, voc
al
> cues, etc.
>
> I fondly remember a customer calling in 90's and asking Carl if this was w
here
> he could get cheap Yak parts. The customer caught him on a bad day and th
e call
> was not perceived as a joke. In the end, the customer became one of our b
est
> customers and we laugh about the whole thing.
>
>
>
> I think we all have days where we would like to respond as Humberto did, b
ut we
> exercise restraint and express diplomacy. Everyone has a different tolera
nce
> level.
>
>
>
> Jill
>
> M-14P, Inc.
>
>
>
>
>
>
>
> =========================
> get=_blank>http://www.matronics.com/Navigator?Yak-List
> =========================
> tp://forums.matronics.com
> =========================
> _blank>http://www.matronics.com/contribution
> =========================
>
>
>
>
==========================
=========
==========================
=========
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=========
==========================
=========
>
Message 8
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I'm replacing some glass in my rear canopy and noticed the roller bearings are
getting a little sloppy. Wondering if anyone has a bearing number. Looks like
HRB and 26 is stamped on them but I can't reference anything with that code. I'd
like to replace these with sealed bearings.
Thanks in advance.
Keith McKinley
--------
Keith McKinley
700HS
KFIT
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=328652#328652
Message 9
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| Subject: | Housai rocker arm bolts |
Guys, I have notice oil leaking from the rocker arms bolt & nuts. I have found
that the nuts are only just snugged up & then cotter pinned. I know that there
is a crush washer under them that is suppose to seal up the joint. I am wondering
how much tighter to make them to seal. Any suggestion would be helpful.
Hard to come up with a torque value as they are castle nuts & have to line
up with the holes in the bolt for the cotter pin. Thanks.
Paul
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=328653#328653
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