Today's Message Index:
----------------------
1. 03:34 AM - Housai rocker arm bolts (Cpayne)
2. 05:22 AM - Re: canopy bearings (A. Dennis Savarese)
3. 05:28 AM - Re: Housai rocker arm bolts (A. Dennis Savarese)
4. 06:40 AM - Re: Housai rocker arm bolts (Roger Kemp M.D.)
5. 07:47 AM - Re: Housai rocker arm bolts (Roger Kemp M.D.)
6. 08:50 AM - Re: Housai rocker arm bolts (doug sapp)
7. 08:50 AM - Customer Service Example: "An Opinion" (Bitterlich, Mark G CIV Det Cherry Point, MALS-14 64E)
8. 09:41 AM - Re: Subject: Customer Service Example (RICHARD VOLKER)
9. 11:24 AM - Re: canopy bearings (keithmckinley)
10. 12:10 PM - Re: Subject: Customer Service Example (Bitterlich, Mark G CIV Det Cherry Point, MALS-14 64E)
11. 01:50 PM - Re: Re: canopy bearings (George Coy)
12. 03:10 PM - Yak 52 fuel Reservoir (CJ6XXK)
13. 08:40 PM - Re: Subject: Customer Service Example (Paul Hamlin)
Message 1
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| Subject: | Housai rocker arm bolts |
On my M-14P I recently switched from crush washers to a high-grade red silicone
o-ring, about 70 durometer hardness. 13.5mm OD x 10mm ID, if I recall the size.
So far so good. Crush washers only seem to last for a while, you can re-tighten,
maybe once and that's it.
Craig Payne
Message 2
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| Subject: | Re: canopy bearings |
Keith,
I believe the bearings are 6mm x 19mm x 6mm like many of the bearings on
the airplane. I'm sure Jill at M14P has them or Doug Sapp. Here are a
few links if you're interested. Sealed bearing
http://www.vxb.com/page/bearings/PROD/Kit7465_1 or the shielded type
http://www.vxb.com/page/bearings/PROD/626ZZ20
Some of the bearings on the airplane are self aligning like this one
http://www.vxb.com/page/bearings/PROD/6mm/Kit7039.
Hope this helps
Dennis
A. Dennis Savarese
334-285-6263
334-546-8182 (cell)
Skype: Yakguy1
www.yak-52.com
On 1/26/2011 10:18 PM, keithmckinley wrote:
> --> Yak-List message posted by: "keithmckinley"<keith.mckinley@townisp.com>
>
> I'm replacing some glass in my rear canopy and noticed the roller bearings are
getting a little sloppy. Wondering if anyone has a bearing number. Looks like
HRB and 26 is stamped on them but I can't reference anything with that code.
I'd like to replace these with sealed bearings.
>
> Thanks in advance.
>
> Keith McKinley
>
> --------
> Keith McKinley
> 700HS
> KFIT
>
>
> Read this topic online here:
>
> http://forums.matronics.com/viewtopic.php?p=328652#328652
>
>
Message 3
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| Subject: | Re: Housai rocker arm bolts |
Paul,
Purchase some crush washers from Doug or Jill or Cliff and replace them
on both sides of the rocker arm bolt. Once you snug them up after
replacing them, the oil leaks will stop.
I would suggest you make sure the piston is at TDC on the compression
stroke before you push the bolt out. Use a similar size bolt and push
it through the rocker arm, threaded end to threaded end, so you can
replace the the crush washer under the head of the bolt.
Dennis
A. Dennis Savarese
334-285-6263
334-546-8182 (cell)
Skype: Yakguy1
www.yak-52.com
On 1/26/2011 10:31 PM, Okanogan Lew wrote:
> --> Yak-List message posted by: "Okanogan Lew"<vplewis@community.org>
>
> Guys, I have notice oil leaking from the rocker arms bolt& nuts. I have found
that the nuts are only just snugged up& then cotter pinned. I know that there
is a crush washer under them that is suppose to seal up the joint. I am wondering
how much tighter to make them to seal. Any suggestion would be helpful.
Hard to come up with a torque value as they are castle nuts& have to line
up with the holes in the bolt for the cotter pin. Thanks.
>
> Paul
>
>
> Read this topic online here:
>
> http://forums.matronics.com/viewtopic.php?p=328653#328653
>
>
Message 4
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| Subject: | Re: Housai rocker arm bolts |
Talk to Craig Payne. He has been adding a ? Teflon washer under the existing crush
washer then tightening them down.
Doc
Sent from my iPad
On Jan 26, 2011, at 10:31 PM, "Okanogan Lew" <vplewis@community.org> wrote:
>
> Guys, I have notice oil leaking from the rocker arms bolt & nuts. I have found
that the nuts are only just snugged up & then cotter pinned. I know that there
is a crush washer under them that is suppose to seal up the joint. I am wondering
how much tighter to make them to seal. Any suggestion would be helpful.
Hard to come up with a torque value as they are castle nuts & have to line
up with the holes in the bolt for the cotter pin. Thanks.
>
> Paul
>
>
>
>
> Read this topic online here:
>
> http://forums.matronics.com/viewtopic.php?p=328653#328653
>
>
>
>
>
>
>
>
>
>
Message 5
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| Subject: | Re: Housai rocker arm bolts |
Craig,
Do you remember where you got them from?
Doc
Sent from my iPad
On Jan 27, 2011, at 5:31 AM, Cpayne <cpayne@joimail.com> wrote:
>
> On my M-14P I recently switched from crush washers to a high-grade red silicone
o-ring, about 70 durometer hardness. 13.5mm OD x 10mm ID, if I recall the size.
So far so good. Crush washers only seem to last for a while, you can re-tighten,
maybe once and that's it.
>
> Craig Payne
>
>
>
>
Message 6
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| Subject: | Re: Housai rocker arm bolts |
Guys,
When we checked we found that the stock rocker crush seal was a bit thin to
do the job, and in time would start to leak. We had some built which are
.003 thicker than stock. They seem to be working great, have plenty in
stock.
Best,
Doug
On Thu, Jan 27, 2011 at 7:44 AM, Roger Kemp M.D. <viperdoc@mindspring.com>wrote:
> >
>
> Craig,
> Do you remember where you got them from?
> Doc
>
> Sent from my iPad
>
> On Jan 27, 2011, at 5:31 AM, Cpayne <cpayne@joimail.com> wrote:
>
> >
> > On my M-14P I recently switched from crush washers to a high-grade red
> silicone o-ring, about 70 durometer hardness. 13.5mm OD x 10mm ID, if I
> recall the size. So far so good. Crush washers only seem to last for a
> while, you can re-tighten, maybe once and that's it.
> >
> > Craig Payne
> >
> >
> >
> >
>
>
Message 7
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| Subject: | Customer Service Example: "An Opinion" |
An opinion:
There is power in numbers.
When a company builds a product to meet a niche market, they better be darn careful
not to piss off the "niche". This list server has served many in gaining
information about "how to do things" that otherwise would be much harder to obtain
independently. This also filters down into not only what products to purchase,
but also who to purchase them from as well. Long term support of an
expensive item is just as important as how well it initially performs. The interaction
between customer and seller goes a long LONG way as an indicator of
the support you are going to get "down the road".
There is no defense to the wording used in that email. None. While "having a
bad day" (Sorry Jill) might have indeed been the case, turning that around from
a horror story into a long term friendship (as Jill noted) starts off with an
apology and "let's start over again can we please?" If that is not forth-coming,
then people like this need to be avoided, even if they appear to be selling
a product that you might be interested in.
Honestly, if I ever considered this company and wanted to inquire about their product(s),
I would actually bring this matter up to the attention of the person
I was talking to and ask: "Did you folks ever work this out? Because this gent
is a friend of mine, and it is important I know I am dealing with a professional
organization." Listen to the response and then make up your own mind.
Caveat Emptor.
Mark Bitterlich
________________________________
From: owner-yak-list-server@matronics.com on behalf of Tim Gagnon
Sent: Wed 1/26/2011 8:10 PM
Subject: Yak-List: Re: Subject: Customer Service Example
Bad day or not, that sort of interaction with a potential customer would be unacceptable
if I ran a business. If I found out that an employee of mine sent a
letter like that, they would be terminated and a letter of apology would be sent
to the customer. When you type an e-mail, the filter has a lot more time to
do its job than does the brain/mouth model.
While I do not know Alex's position with GT, I am a little surprised he would not
apologize for his coworkers remarks. That too is very telling.
Back to the cave for me..
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=328624#328624
Message 8
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| Subject: | Re: Customer Service Example |
I met the GT Propeller crew. In person, they are as professional as
anyone. In their e-mail, there is something lost in translation due to
the fact that English language is not second nature to them, often
resulting in broken phrasing and misspelling, not to mention occasional
inappropriate use of words. GT certainly deserves a look based on their
incredible products alone. Aerostar Romania has equipped about 20 new
build '52's with GT props. Most people on this list are not very
familiar with me(www.rvairshows.com), so my endorsement means much less
than the half dozen Yak parts/repair businesses that are rightfully
trusted for their opinions. I continue to promote any new product that
deserves to be held above the rest. I did so with Clarity Aloft
headsets, for example. One of the aircraft I fly regularly in air shows
is a Supermarine Spitfire. It has a Rotol wood prop that limits boost
use to about +11 lb. GT props has built a replacement blade that drops
in to the existing hub and removes all limits on manifold pressure for
this aircraft/prop, and have pull tested to demonstrate that their
blades have a safety factor that is far beyond industry standards. This
is also true with their V530 replacement blades. The first time I
viewed GT blades, I was able to closely examine their countless props
for different aircraft. The quality is so overwhelming that I wanted to
hang their props on my wall. I personally will endure occasional lapses
in patience and civility to get the best product. And the GT blades
truly are at the top for the Yak 52/CJ mission.
To repeat earlier posts, I had to borrow the GT prop for my Sukhoi
SU26M, after a faulty new MT prop had to be serviced mid air show
season. I tested the GT prop because I was curious. My tests were
posted on this site. I threw the GT prop on my friends Yak 52 and
results were equally impressive. I needed much higher power levels in
the Sukhoi to fly wing on the GT equipped Yak 52 than the Yak 52 with
the V530. I think the day that the stateside Yak experts get to fly
with this prop will change everything. It will become THE prop to get,
like it has in the rest of the world.
Lets let the prop do the talking. This year at AirVenture, we will
probably see that happen.
Rick Volker
On Jan 26, 2011, at 9:27 PM, Roger Kemp M.D. wrote:.
> It's only stated for show. He'll still ripe your throat out. Once a
Jarhead always a Jarhead. ?^))as for the rude email from GT propellors
any plans I had for a new composite prop just to whirlwind or MT. Most
likely Whirlwind since I have a YAK in my hanger wearing one. Also I've
flown my 52 on it's wing. It definitely out performs the v530!
> If it came from one of my employees they would be history.
> Doc
>
> Sent from my iPad
>
> On Jan 26, 2011, at 1:44 PM, cjpilot710@aol.com wrote:
>
>> OH no! Tell me it an't so! ;-)
>>
>> Pappy
>>
>>
>>
>>
>>
>> -----Original Message-----
>> From: Bitterlich, Mark G CIV Det Cherry Point, MALS-14 64E
<mark.bitterlich@navy.mil>
>> To: yak-list@matronics.com
>> Sent: Wed, Jan 26, 2011 2:12 pm
>> Subject: RE: Subject: Yak-List: Customer Service Example
>>
Point,
>> MALS-14 64E" <mark.bitterlich@navy.mil>
>>
>> Guys and Gals:
>>
>>
>> Humberto said:
>>
>> "Sorry Craig here at GT we doing business we don't have time to deal
with
>> bullshit.
>> Are you ready to pay? We are ready to show you that this is the best
propeller
>> for your stock hub.
>> Let us know when you are ready to do serious business."
>>
>> Jill commented:
>> "While Humberto's e-mail was not very diplomatic, he may have been
having a bad
>> day....."
>>
>> Jill is absolutely correct. He might have been having a bad day or
he might not
>> care how he alienates potential customers, or... he could be just
like me... a
>> real assH__ at times.
>>
>> I apologize for those times I have been less than kind. Of course, I
also am
>> not trying to run a business or sell products.
>>
>> Just saying. :-)
>>
>> Mark Bitterlich
>>
>>
>>
>>
>>
>> ________________________________
>>
>> From: owner-yak-list-server@matronics.com on behalf of Jill Gernetzke
>> Sent: Wed 1/26/2011 8:27 AM
>> To: yak-list@matronics.com
>> Subject: RE: Subject: Yak-List: Customer Service Example
>>
>>
>>
>> Craig & Guys,
>>
>>
>>
>> While Humberto's e-mail was not very diplomatic, he may have been
having a bad
>> day.....I am sure we have all been pushed to a limit and "lowered the
boom".
>>
>> If I have a choice, I prefer face-to-face, secondly a phone call and
lastly
>> e-mail. E-mail takes away a lot of our normal filters, body
language, vocal
>> cues, etc.
>>
>> I fondly remember a customer calling in 90's and asking Carl if this
was where
>> he could get cheap Yak parts. The customer caught him on a bad day
and the call
>> was not perceived as a joke. In the end, the customer became one of
our best
>> customers and we laugh about the whole thing.
>>
>>
>>
>> I think we all have days where we would like to respond as Humberto
did, but we
>> exercise restraint and express diplomacy. Everyone has a different
tolerance
>> level.
>>
>>
>>
>> Jill
>>
>> M-14P, Inc.
>>
>>
>>
>>
>>
>>
>>
>> ========================
===========
>> get=_blank>http://www.matronics.com/Navigator?Yak-List
>> ========================
===========
>> tp://forums.matronics.com
>> ========================
===========
>> _blank>http://www.matronics.com/contribution
>> ========================
===========
>>
>>
>>
>>
>>
>
>
>
3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
3D
>
3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
3D
>
3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
3D
>
3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
3D
>
Message 9
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| Subject: | Re: canopy bearings |
Thanks Dennis!
--------
Keith McKinley
700HS
KFIT
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=328727#328727
Message 10
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| Subject: | Customer Service Example |
Rick,
I suggest that the GT Propeller crew hire you to be their stateside... or rather....
English speaking representative.
I am not kidding.
Mark
________________________________
From: owner-yak-list-server@matronics.com on behalf of RICHARD VOLKER
Sent: Thu 1/27/2011 12:37 PM
Subject: Re: Subject: Yak-List: Customer Service Example
I met the GT Propeller crew. In person, they are as professional as anyone. In their e-mail, there is something lost in translation due to the fact that English language is not second nature to them, often resulting in broken phrasing and misspelling, not to mention occasional inappropriate use of words. GT certainly deserves a look based on their incredible products alone. Aerostar Romania has equipped about 20 new build '52's with GT props. Most people on this list are not very familiar with me(www.rvairshows.com <http://www.rvairshows.com/> ), so my endorsement means much less than the half dozen Yak parts/repair businesses that are rightfully trusted for their opinions. I continue to promote any new product that deserves to be held above the rest. I did so with Clarity Aloft headsets, for example. One of the aircraft I fly regularly in air shows is a Supermarine Spitfire. It has a Rotol wood prop that limits boost use to about +11 lb. GT props has built a replacement blade that drops in to the existing hub and removes all limits on manifold pressure for this aircraft/prop, and have pull tested to demonstrate that their blades have a safety factor that is far beyond industry standards. This is also true with their V530 replacement blades. The first time I viewed GT blades, I was able to closely examine their countless props for different aircraft. The quality is so overwhelming that I wanted to hang their props on my wall. I personally will endure occasional lapses in patience and civility to get the best product. And the GT blades truly are at the top for the Yak 52/CJ mission.
To repeat earlier posts, I had to borrow the GT prop for my Sukhoi SU26M,
after a faulty new MT prop had to be serviced mid air show season. I tested the
GT prop because I was curious. My tests were posted on this site. I threw
the GT prop on my friends Yak 52 and results were equally impressive. I needed
much higher power levels in the Sukhoi to fly wing on the GT equipped Yak 52
than the Yak 52 with the V530. I think the day that the stateside Yak experts
get to fly with this prop will change everything. It will become THE prop
to get, like it has in the rest of the world.
Lets let the prop do the talking. This year at AirVenture, we will probably
see that happen.
Rick Volker
Message 11
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| Subject: | Re: canopy bearings |
We have the bearings in stock.
George Coy
Motorstar NA
714 Airport Rd.
Swanton VT 05488
802-868-5633 off
802-363-5782 cell
george.coy@gmail.com
SKYPE george.coy
motorstarna.com
-----Original Message-----
From: owner-yak-list-server@matronics.com
[mailto:owner-yak-list-server@matronics.com] On Behalf Of keithmckinley
Sent: Thursday, January 27, 2011 2:22 PM
Subject: Yak-List: Re: canopy bearings
Thanks Dennis!
--------
Keith McKinley
700HS
KFIT
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=328727#328727
Message 12
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| Subject: | Yak 52 fuel Reservoir |
Hi all
We are looking for a fuel Reservoir that sits on the firewall of the Yak 52.
The one we have has a hole in it and we are unable to weld it.
Does someone have a spare that we could buy?
We are in Austraila and have no problems paying for postage.
Thanks Daniel
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=328747#328747
Message 13
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| Subject: | Re: Customer Service Example |
There was nothing lost in that translation.
--- On Thu, 1/27/11, RICHARD VOLKER <rick@rvairshows.com> wrote:
From: RICHARD VOLKER <rick@rvairshows.com>
Subject: Re: Subject: Yak-List: Customer Service Example
-- I met the GT Propeller crew. -In person, they are as professional
as anyone. In their e-mail, there is something lost in translation due to t
he fact that English language is not second nature to them, often resulting
in broken phrasing and misspelling, not to mention occasional-inappropri
ate-use of words. -GT certainly deserves a look based on their incredib
le products alone. -Aerostar Romania has equipped about 20 new build '52'
s with GT props. Most people on this list are not very familiar with me(www
.rvairshows.com), so my endorsement means much less than the half dozen Yak
parts/repair businesses that are rightfully trusted for their opinions.
-I continue to promote any new product that deserves to be held above the
rest. I did so with Clarity Aloft headsets, for example. One of the aircra
ft I fly regularly in air shows is a Supermarine Spitfire. -It has a Roto
l wood prop that limits boost use to about +11 lb. -GT props has built a
replacement blade that drops in to the existing hub and removes all limits
on manifold pressure for this aircraft/prop, and have pull tested to demon
strate that their blades have a safety factor that is far beyond industry s
tandards. This is also true with their V530 replacement blades. -The firs
t time I viewed GT blades, I was able to closely examine their countless pr
ops for different aircraft. -The quality is so overwhelming that I wanted
to hang their props on my wall. I personally will endure occasional lapses
in patience and civility to get the best product. And the GT blades truly
are at the top for the Yak 52/CJ mission.
-- - To repeat earlier posts, I had to borrow the GT prop for my Sukh
oi SU26M, after a faulty new MT prop had to be serviced mid air show season
. -I tested the GT prop because I was curious. -My tests were posted on
this site. -I threw the GT prop on my friends Yak 52 and results were eq
ually impressive. I needed much higher power levels in the Sukhoi to fly wi
ng on the GT equipped Yak 52 -than the -Yak 52 with the V530. -I thin
k the day that the stateside Yak experts get to fly with this prop will cha
nge everything. It will become THE prop to get, like it has in the rest of
the world.-
-- - -Lets let the prop do the talking. This year at AirVenture, we
will probably see that happen. -
Rick Volker
On Jan 26, 2011, at 9:27 PM, Roger Kemp M.D. wrote:.
It's only stated for show. He'll still ripe your throat out. Once a Jarhead
always a Jarhead. ?^))as for the rude email from GT propellors any plans I
had for a new composite prop just to whirlwind or MT. Most likely Whirlwin
d since I have a YAK in my hanger wearing one. Also I've flown my 52 on it'
s wing. It definitely out performs the v530!
If it came from one of my employees they would be history.
Doc
Sent from my iPad
On Jan 26, 2011, at 1:44 PM, cjpilot710@aol.com wrote:
OH no!- Tell me it an't so!- ;-)
-
Pappy
-
-----Original Message-----
From: Bitterlich, Mark G CIV Det Cherry Point, MALS-14 64E <mark.bitterlich
@navy.mil>
Sent: Wed, Jan 26, 2011 2:12 pm
Subject: RE: Subject: Yak-List: Customer Service Example
MALS-14 64E" <mark.bitterlich@navy.mil>
Guys and Gals:
Humberto said:
"Sorry Craig here at GT we doing business we don't have time to deal with
bullshit.
Are you ready to pay? We are ready to show you that this is the best propel
ler
for your stock hub.
Let us know when you are ready to do serious business."
Jill commented:
"While Humberto's e-mail was not very diplomatic, he may have been having
a bad
day....."
Jill is absolutely correct. He might have been having a bad day or he migh
t not
care how he alienates potential customers, or... he could be just like me..
. a
real assH__ at times.
I apologize for those times I have been less than kind. Of course, I also
am
not trying to run a business or sell products.
Just saying. :-)
Mark Bitterlich
________________________________
From: owner-yak-list-server@matronics.com on behalf of Jill Gernetzke
Sent: Wed 1/26/2011 8:27 AM
Subject: RE: Subject: Yak-List: Customer Service Example
Craig & Guys,
While Humberto's e-mail was not very diplomatic, he may have been having a
bad
day.....I am sure we have all been pushed to a limit and "lowered the boom"
.
If I have a choice, I prefer face-to-face, secondly a phone call and lastly
e-mail. E-mail takes away a lot of our normal filters, body language, voca
l
cues, etc.
I fondly remember a customer calling in 90's and asking Carl if this was wh
ere
he could get cheap Yak parts. The customer caught him on a bad day and the
call
was not perceived as a joke. In the end, the customer became one of our be
st
customers and we laugh about the whole thing.
I think we all have days where we would like to respond as Humberto did, bu
t we
exercise restraint and express diplomacy. Everyone has a different toleran
ce
level.
Jill
M-14P, Inc.
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