Today's Message Index:
----------------------
1. 09:28 AM - Re: In need of Yak52 spares (ideas and prices please!) (Jill Gernetzke)
2. 01:25 PM - Re: Re: In need of Yak52 spares (ideas and prices please!) (Gill Gutierrez)
3. 02:06 PM - Re: Re: In need of Yak52 spares (ideas and prices please!) (Richard Hess)
Message 1
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| Subject: | Re: In need of Yak52 spares (ideas and prices please!) |
Group,
I am not so shocked to see another personal attack on me by this individual,
but I will not sit back and allow it. I do hope one day to meet you in
person, Roger.
________________________________ Message 2
_____________________________________
Time: 09:37:47 AM PST US
Subject: Re: Yak-List: Re: In need of Yak52 spares (ideas and prices
please!)
From: Roger Kemp <f16viperdoc@me.com>
Be prepared to be bent over on the rebuilt strut charge along with the core
charge too.
Doc
Sent from my iPad
*****************************************
For those of you who may not be privy to the whole story, this "dead" issue
dates back to December 2013 and I am providing the background facts below:
From: "Jill Gernetzke" <jill@m-14p.com>
Subject: Facts surrounding the personal attack
Group,
I will respond to Roger Kemp's personal attack on me with the facts. I
leave it up to you to form your own opinion.
Roger purchased a set of freshly overhauled actuators from me and was
charged a $2,400 core charge for 2 main and 1 nose landing gear actuator for
a Yak 52. (That is an $800 core charge on each actuator. This is nowhere
near replacement value from the factory today.) He did not want to wait for
us to overhaul his actuators. His actuators arrived missing parts (bolts,
washers, bushings and a set screw) and partially disassembled. He had one
bad piston in the nose landing gear actuator - it was heavily corroded. He
also sent a shuttle valve whose mount holes would not align with any of the
actuators sent. He was charged for a replacement shuttle valve. I also
offered to send that defective valve back to him and the old piston. Here
is the complete text of my correspondence with Roger:
Dear Doc,
Good afternoon!
Please see the attached credit memo on your actuators. I will refund you
for the return of the bolts and skinny washers. As you can see by the
price, they are worthwhile returning.
The other deductions are for the corroded piston in the nose actuator. The
shuttle valves were not on the actuators when we got them and one of them
will not align with the holes in any of the actuators. If you want, I will
return this to you.
Hope you had a wonderful Thanksgiving!
Best regards,
Jill
*****
In reference to Roger's statement, "She just screwed me out of $800 on my
actuator cores", he cannot calculate. I refunded him $1,973.97 of the core
charge. $2,400 - $1973.97 = $426.03, not $800. Of that $426.03, if
Roger had sent me the missing parts I would have happily refunded him an
additional $87.77. Then, he would have been assessed a $338.26 core for
the rejected parts. I believe I was fair in my business practices.
Finally, I thank those of you who enjoy doing business with us for your
continued support.
Best regards,
Jill
M-14P, Inc.
***************************************
I honestly don't know how any of you could read those facts and say that I
was unreasonable in charging for parts that were unusable. Certainly, the
next customer would not want me to rebuild their actuator with corroded and
leaking parts. I am in business and cannot operate at a loss, providing
parts free of charge. I do not apologize for that.
I can also say that we have been in this business since 1992. Take a look
around. How many of the other players in this business are still standing?
We are still here because we are absolutely dedicated and we provide a
service and product that our customers appreciate. I could get on a
Business 101 Soapbox, but the fact of the matter is that those of you who
understand what it takes to run a successful business are my good customers.
The others that think I am a "ripoff bitch" can take your business
elsewhere. That is your choice and I respect that choice. I also choose
not to have you as a customer.
Our landing gear actuator seal kits are $145 USD and include the shuttle
valve rebuild kit. Our flap actuator seal kit is $175 and now includes
stainless steel snap rings and the 2 shuttle valve seal kits. We also
overhaul and pressure test these components.
Jill
M-14P, Inc.
Message 2
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| Subject: | Re: In need of Yak52 spares (ideas and prices please!) |
My experience with Jill has been excellent. She has always been helpful and
honest. I have never found her prices to be out of line with the rest of
the world. And I have always found her knowledgeable and willing to help.
And typically she has the parts we need. Jill, like Doug Sapp, George Coy
and Dennis Savarese, is an asset for the YAK and CJ community and helps keep
us flying.
Gill
-----Original Message-----
From: owner-yak-list-server@matronics.com
[mailto:owner-yak-list-server@matronics.com] On Behalf Of Jill Gernetzke
Sent: Friday, February 13, 2015 10:28 AM
Subject: Yak-List: Re: In need of Yak52 spares (ideas and prices please!)
Group,
I am not so shocked to see another personal attack on me by this individual,
but I will not sit back and allow it. I do hope one day to meet you in
person, Roger.
________________________________ Message 2
_____________________________________
Time: 09:37:47 AM PST US
Subject: Re: Yak-List: Re: In need of Yak52 spares (ideas and prices
please!)
From: Roger Kemp <f16viperdoc@me.com>
Be prepared to be bent over on the rebuilt strut charge along with the core
charge too.
Doc
Sent from my iPad
*****************************************
For those of you who may not be privy to the whole story, this "dead" issue
dates back to December 2013 and I am providing the background facts below:
From: "Jill Gernetzke" <jill@m-14p.com>
Subject: Facts surrounding the personal attack
Group,
I will respond to Roger Kemp's personal attack on me with the facts. I
leave it up to you to form your own opinion.
Roger purchased a set of freshly overhauled actuators from me and was
charged a $2,400 core charge for 2 main and 1 nose landing gear actuator for
a Yak 52. (That is an $800 core charge on each actuator. This is nowhere
near replacement value from the factory today.) He did not want to wait for
us to overhaul his actuators. His actuators arrived missing parts (bolts,
washers, bushings and a set screw) and partially disassembled. He had one
bad piston in the nose landing gear actuator - it was heavily corroded. He
also sent a shuttle valve whose mount holes would not align with any of the
actuators sent. He was charged for a replacement shuttle valve. I also
offered to send that defective valve back to him and the old piston. Here
is the complete text of my correspondence with Roger:
Dear Doc,
Good afternoon!
Please see the attached credit memo on your actuators. I will refund you
for the return of the bolts and skinny washers. As you can see by the
price, they are worthwhile returning.
The other deductions are for the corroded piston in the nose actuator. The
shuttle valves were not on the actuators when we got them and one of them
will not align with the holes in any of the actuators. If you want, I will
return this to you.
Hope you had a wonderful Thanksgiving!
Best regards,
Jill
*****
In reference to Roger's statement, "She just screwed me out of $800 on my
actuator cores", he cannot calculate. I refunded him $1,973.97 of the core
charge. $2,400 - $1973.97 = $426.03, not $800. Of that $426.03, if
Roger had sent me the missing parts I would have happily refunded him an
additional $87.77. Then, he would have been assessed a $338.26 core for
the rejected parts. I believe I was fair in my business practices.
Finally, I thank those of you who enjoy doing business with us for your
continued support.
Best regards,
Jill
M-14P, Inc.
***************************************
I honestly don't know how any of you could read those facts and say that I
was unreasonable in charging for parts that were unusable. Certainly, the
next customer would not want me to rebuild their actuator with corroded and
leaking parts. I am in business and cannot operate at a loss, providing
parts free of charge. I do not apologize for that.
I can also say that we have been in this business since 1992. Take a look
around. How many of the other players in this business are still standing?
We are still here because we are absolutely dedicated and we provide a
service and product that our customers appreciate. I could get on a
Business 101 Soapbox, but the fact of the matter is that those of you who
understand what it takes to run a successful business are my good customers.
The others that think I am a "ripoff bitch" can take your business
elsewhere. That is your choice and I respect that choice. I also choose
not to have you as a customer.
Our landing gear actuator seal kits are $145 USD and include the shuttle
valve rebuild kit. Our flap actuator seal kit is $175 and now includes
stainless steel snap rings and the 2 shuttle valve seal kits. We also
overhaul and pressure test these components.
Jill
M-14P, Inc.
Message 3
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|
| Subject: | Re: In need of Yak52 spares (ideas and prices please!) |
Doc,
You know me. This is not the right way to handle this. If you have an issue take
it direct to the source. Sorry if I'm sympathetic to Jill but I know how hard
it is to run a Mx shop. You work hard to keep things moving so you can pay your
bills and you try not to surprise customers with unexpected expenses. You
expend a lot of energy solving or sourcing difficult foreign items and try to
make a profit in a community where everyone is trying to minimize discretionary
expenses. It'll put gray hair on your head!
Jill, I hope you have an opportunity to speak to Roger direct and work out your
differences. Good communication usually solves most problems. Regardless, this
community appreciates all your efforts through the years.
Cheers and hope everyone has a great weekend...
Richard Hess
President
International Jets, Inc.
Gadsden, AL
O 256-442-8099
C 404-964-4885
www.InternationalJets.com
> On Feb 13, 2015, at 4:24 PM, Gill Gutierrez <gill.g@gpimail.com> wrote:
>
>
> My experience with Jill has been excellent. She has always been helpful and
> honest. I have never found her prices to be out of line with the rest of
> the world. And I have always found her knowledgeable and willing to help.
> And typically she has the parts we need. Jill, like Doug Sapp, George Coy
> and Dennis Savarese, is an asset for the YAK and CJ community and helps keep
> us flying.
>
> Gill
>
> -----Original Message-----
> From: owner-yak-list-server@matronics.com
> [mailto:owner-yak-list-server@matronics.com] On Behalf Of Jill Gernetzke
> Sent: Friday, February 13, 2015 10:28 AM
> To: yak-list@matronics.com
> Subject: Yak-List: Re: In need of Yak52 spares (ideas and prices please!)
>
>
> Group,
>
> I am not so shocked to see another personal attack on me by this individual,
> but I will not sit back and allow it. I do hope one day to meet you in
> person, Roger.
>
>
>
> ________________________________ Message 2
> _____________________________________
>
>
> Time: 09:37:47 AM PST US
> Subject: Re: Yak-List: Re: In need of Yak52 spares (ideas and prices
> please!)
> From: Roger Kemp <f16viperdoc@me.com>
>
>
> Be prepared to be bent over on the rebuilt strut charge along with the core
> charge too.
> Doc
>
> Sent from my iPad
>
> *****************************************
>
>
> For those of you who may not be privy to the whole story, this "dead" issue
> dates back to December 2013 and I am providing the background facts below:
>
>
>
> From: "Jill Gernetzke" <jill@m-14p.com>
> Subject: Facts surrounding the personal attack
> Date: Dec 05, 2013
>
>
> Group,
>
>
> I will respond to Roger Kemp's personal attack on me with the facts. I
> leave it up to you to form your own opinion.
>
>
> Roger purchased a set of freshly overhauled actuators from me and was
> charged a $2,400 core charge for 2 main and 1 nose landing gear actuator for
> a Yak 52. (That is an $800 core charge on each actuator. This is nowhere
> near replacement value from the factory today.) He did not want to wait for
> us to overhaul his actuators. His actuators arrived missing parts (bolts,
> washers, bushings and a set screw) and partially disassembled. He had one
> bad piston in the nose landing gear actuator - it was heavily corroded. He
> also sent a shuttle valve whose mount holes would not align with any of the
> actuators sent. He was charged for a replacement shuttle valve. I also
> offered to send that defective valve back to him and the old piston. Here
> is the complete text of my correspondence with Roger:
>
>
> Dear Doc,
>
>
> Good afternoon!
>
>
> Please see the attached credit memo on your actuators. I will refund you
> for the return of the bolts and skinny washers. As you can see by the
> price, they are worthwhile returning.
>
>
> The other deductions are for the corroded piston in the nose actuator. The
> shuttle valves were not on the actuators when we got them and one of them
> will not align with the holes in any of the actuators. If you want, I will
> return this to you.
>
>
> Hope you had a wonderful Thanksgiving!
>
>
> Best regards,
>
>
> Jill
>
>
> *****
>
>
> In reference to Roger's statement, "She just screwed me out of $800 on my
> actuator cores", he cannot calculate. I refunded him $1,973.97 of the core
> charge. $2,400 - $1973.97 = $426.03, not $800. Of that $426.03, if
> Roger had sent me the missing parts I would have happily refunded him an
> additional $87.77. Then, he would have been assessed a $338.26 core for
> the rejected parts. I believe I was fair in my business practices.
>
>
> Finally, I thank those of you who enjoy doing business with us for your
> continued support.
>
>
> Best regards,
>
>
> Jill
>
> M-14P, Inc.
>
> ***************************************
>
> I honestly don't know how any of you could read those facts and say that I
> was unreasonable in charging for parts that were unusable. Certainly, the
> next customer would not want me to rebuild their actuator with corroded and
> leaking parts. I am in business and cannot operate at a loss, providing
> parts free of charge. I do not apologize for that.
>
> I can also say that we have been in this business since 1992. Take a look
> around. How many of the other players in this business are still standing?
> We are still here because we are absolutely dedicated and we provide a
> service and product that our customers appreciate. I could get on a
> Business 101 Soapbox, but the fact of the matter is that those of you who
> understand what it takes to run a successful business are my good customers.
> The others that think I am a "ripoff bitch" can take your business
> elsewhere. That is your choice and I respect that choice. I also choose
> not to have you as a customer.
>
> Our landing gear actuator seal kits are $145 USD and include the shuttle
> valve rebuild kit. Our flap actuator seal kit is $175 and now includes
> stainless steel snap rings and the 2 shuttle valve seal kits. We also
> overhaul and pressure test these components.
>
>
> Jill
> M-14P, Inc.
>
>
>
>
>
>
>
>
>
>
>
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