Today's Message Index:
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1. 11:56 AM - Test (Leo Gates)
2. 01:01 PM - FYI ()
3. 03:09 PM - Problem response time (Mark Stauffer)
4. 03:24 PM - Re: Problem response time (wizard-24@juno.com)
5. 04:21 PM - Zenair newsletter (Aaron)
6. 04:41 PM - Partial Kit For Sale (Don)
7. 04:52 PM - Re: Problem response time (Carlos Sa)
8. 05:42 PM - Re: Problem response time (Chuck Deiterich)
9. 08:57 PM - Re: Problem response time (CLOJAN@aol.com)
Message 1
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--> Zenith-List message posted by: Leo Gates <leogates@ev1.net>
Just testing, cause it is quiet.
Do not archive.
Message 2
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--> Zenith-List message posted by: <ushvac@ushvac.com>
For those interested, I have posted construction photos and links to other zodiac
builders:
http://www.ushvac.com/601HDS/
do not archive
Message 3
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| Subject: | Problem response time |
--> Zenith-List message posted by: Mark Stauffer <mark.stauffer@comcast.net>
Fellow builders,
Well it didn't take me long to mess up a part and require factory
assistance. I miss drilled two holes in the elevator upper control horn
where they connect to the channel and leading edge of the elevator. I knew
better when I started to do it but did it anyway. My mistake and believe me,
I've learned from it. I faxed my problem to ZAC first thing Monday morning.
I called in the afternoon and talked to Nick who seemed a little bothered
that I called him. He said this wasn't a problem that could be solved over
the phone and told me that he'd try to get an answer to me by Tuesday. Here
it is after quitting time on Wednesday and still no response. I'm assuming
that he may be talking to Chris to get the best possible answer.
What has been most peoples experiences with this sort of thing. I'm not
complaining, just trying to find out what is normal. I've really only heard
positive comments when it comes to ZAC customer service and again only
trying to find out what is the norm.
I just want to reiterate one last time, I'm not trying to put ZAC down. I
have a lot of faith in the company based just on what I've read on this
newsgroup.
Mark
Mark A. Stauffer
601XL SN:4999
In holding pattern on elevator,
moving forward with horizontal stab tonight
do not archive
Message 4
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| Subject: | Re: Problem response time |
--> Zenith-List message posted by: wizard-24@juno.com
> What has been most peoples experiences with this sort of thing. I'm
> not complaining, just trying to find out what is normal. I've really
> only heard positive comments when it comes to ZAC customer service and
again
> only trying to find out what is the norm.
Speaking for myself, most of my experiences in getting replies back had
been really good -- until recently (the past few months). Not sure what
is happening over there, but I've had a couple of technical questions
(via email) sit unanswered for weeks, and only got a reply after emailing
3 times and then calling to ask why I didn't receive a response. After I
phoned, they tracked down the emails. Not sure why the problems lately,
although I recall hearing that one of the Heintz's had/has some medical
problems?
Mike Fortunato
601XL
Message 5
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| Subject: | Zenair newsletter |
--> Zenith-List message posted by: "Aaron" <agustafson@chartermi.net>
It occurs to me from time to time that there must be quite a few builders
that do not subscribe to the newsletter (Zenair News). If you do not you are
missing out on many good tips, builders articles, and instruction from Chris
Heinz. Some of the questions I've seen on this list have been answered
already in the newsletter.
Aaron
DO NOT ARCHIVE
Message 6
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| Subject: | Partial Kit For Sale |
--> Zenith-List message posted by: "Don" <grandpanma@earthlink.net>
Hi List,
***** UPDATED - 02-05-03 *****
Still have my Partial Kit FOR SALE. $4225.00
*********** MUST SELL ************
Get a head start or add cheaply to what you already have.
My financial situation has changed and I can no longer afford to
continue building.
I started out building the 601HDS Rudder in the factory weekend
workshop, brought the "Tail kit" home with me. Finished the "Tail kit",
now was working on the "Wing kit".
I only finished the skeleton of one wing, that's where I stopped.
Must sell what I have.
Drawings & Manuals: (stays with kit) $340.00
Complete Tail Kit W/flush electric trim tab:(Finished) 1495.00
Wing & Aileron Kit: (finished skeleton of one wing) 4580.00
Leading Edge fuel tank kit: (02-03-03) ** SOLD **
Navigation/strobe light Kit: ** SOLD **
____________
Total: 7280.00
Have a few EXTRA parts I will include.
Will sell at a very reasonable price: ............... $4225.00
My E-mail Address is: grandpanma@earthlink.net
I live in Puckett, MS. That's about 25 miles south/east of Jackson, MS.
My phone No. 601-591-1589
Sincerely,
Donald Vough Jr.
Message 7
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| Subject: | Re: Problem response time |
--> Zenith-List message posted by: Carlos Sa <carlosfsa@yahoo.com>
> I'm assuming
> that he may be talking to Chris to get the best possible answer.
>
> What has been most peoples experiences with this sort of thing.
Mark, it sounds like Nick had to forward you question to Chris. If that's the case,
then count on 5 - 15 working days delay.
It happened to me a couple of times, and Nick gave me an ETA. The first time it
was
3 weeks but I waited four weeks before following up. I believe he forgot to send
it
to Chris, so I had to wait a few days more before getting my answer.
So, hang in there, they will reply. If you get nothing in 3 + weeks, then do follow
up.
Questions that Nick can respond will be answered in around 24h if submitted by
email.
BTW, it has been my impression that Nick is always in a Monday morning mood...
:o)
But ZAC does try to deliver. I am building from plans, and am (gladly) surprised
be
the level of support I get.
Good luck
Carlos
Post your free ad now! http://personals.yahoo.ca
Message 8
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| Subject: | Re: Problem response time |
--> Zenith-List message posted by: "Chuck Deiterich" <cfd@thegateway.net>
Mark,
Several times Nick had to get answers from Chris for me and this would take
1 to 2 weeks. If Nick knew the answer, which was true most of the time, I
got a quick answer.
Chuck D.
N701TX
do not archive
----- Original Message -----
From: Mark Stauffer <mark.stauffer@comcast.net>
Subject: Zenith-List: Problem response time
> --> Zenith-List message posted by: Mark Stauffer
<mark.stauffer@comcast.net>
>
> Fellow builders,
>
> Well it didn't take me long to mess up a part and require factory
> assistance. I miss drilled two holes in the elevator upper control horn
> where they connect to the channel and leading edge of the elevator. I knew
>
Message 9
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| Subject: | Re: Problem response time |
--> Zenith-List message posted by: CLOJAN@aol.com
In a message dated 2/5/2003 3:09:52 PM Pacific Standard Time,
mark.stauffer@comcast.net writes:
> I miss drilled two holes in the elevator upper control horn
> where they connect to the channel and leading edge of the elevator
Mark: I have found the parts page on the Zac builders page. It looks as
though we can buy whatever part we mess up which I am sure will be many.
After dealing with certified aviation parts, these pieces are cheap! Anybody
have experience with delivery time on ordering these parts?
Jack Russell 601xl ser#4999+1
Flaps just about done.
do not archive
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