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Eagle Air

 
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mark(at)skytrans.com.au
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PostPosted: Tue Jan 31, 2006 7:23 pm    Post subject: Eagle Air Reply with quote

This is a warning for all of you when you get your kits transported. If you receive your kit and it has ANY sort of visible damage to the crate DO NOT ACCEPT IT. I have been caught out badly. My empennage kit turned up while I was at work and my wife signed for it. When I got home it was obvious a forklift had put the tynes straight through the side of the box. When I opened the box the skins for the tailcone were both damaged. I rang the transport company who asked me to get a quote. Vans provided me with a quote, but, for reasons only known by them actually sent the replacement skins!! A couple a weeks later I get a phone call saying your shipment from Vans has arrived when would you like it (I live in Australia so everything we order has to go through customs before the transport company can send it). So, after parting with $850 just for the transport of two skins I accepted them.
 
To cut a long story short.... six months later the best Eagle Air can do to compensate me for the damage is to give me a cheque for $250 to cover the cost of the parts. So I'm $850 out of pocket for damage that was totally the fault of the transport company. Upset?? Understatement.
 
So.... do not accept your kits if there is any external damage, do not under any circumstances use Eagle Global, that's EAGLE GLOBAL TRANSPORT, E.A.G.L.E. G.L.O.B.A.L, and if you are an Australian do not use NQX Transport. And if you get a quote from Van's, ask them not to ship it. Der!!
 
Once again, I must not use EAGLE GLOBAL,
......I must not use EAGLE GLOBAL,
......I must not use EAGLE GLOBAL,
......I must not use EAGLE GLOBAL,
......I must not use EAGLE GLOBAL,
 
Mark Drury
Cairns, Australia
Builder 40436
 
 
 


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ricksked(at)earthlink.net
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PostPosted: Tue Jan 31, 2006 7:45 pm    Post subject: Eagle Air Reply with quote

Mark,
 
Sorry to hear but hopefully being able to vent makes some of the pain go away...at least Van's came through and sent new skins...
 
I know several of us have our cameras at the ready when the delivery arrives, never let the driver go until you verify no damages and document ALL damages found. If I were you I'd hit your wife up for the $850...It's all her fault!!!    JUST KIDDING!  Smile
 
Rick S.
40185
Fuselage


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speckter(at)comcast.net
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PostPosted: Wed Feb 01, 2006 5:46 am    Post subject: Eagle Air Reply with quote

I had this problem when I was in business.  Our freight rep told us to sign for x # of packages uninspected freight.  So if there is dammage you can call the inspector fro the freight company and file a claim.  If you sign as uninspected you are not agreeing to the boilerplate on the bill of lading that says the you recieved it in good condition.  Drivers hate it when you sign like that, but tough.
Gary
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