I find it incredulous that Airmaster, a leader in the experimental market,
would provide an untested piece of software to their customers that wound
up frying the controller. Did they not fully test this software prior to se
nding it out? I really do not want to start thinking that they are purposef
ully sending out this software in order to sell replacement controllers. Ha
s anyone else had this issue? Could this be making owners reluctant to upda
te their software because they don't want to take any chances? And why woul
dn't Airmaster stand behind their products and repair or replace the contro
ller they damaged?=C2-
Mike Duane N377EAEuropa XS Conventional GearChandler, Arizona, USA
On Sunday, April 21, 2024 at 08:58:33 AM MST, John Kirkgaard <john.kirk
egaard@gmail.com> wrote:
.com>
I was trying to alter the preset rpm by using Airmasters setting program.
I did not give the wanted result, and in turn I asked Airmaster support.
The support guy sent me a new software update for the controller.
But.... Installing that resulting in immediately frying my controller. It g
ot bricked, as they say. Completely damaged.
Asking Airmaster how that could happen their only answer: buy a new
controller - .
After receiving the new controller I opened the old one up and found two bu
rned components inside. (and a terrible smell)
Well had no other choices, but to others: take care installing new software
from Airmaster.
I have had my propeller and controller for many years, so despite the
plane has just been completed and started flying a couple of years ago
there is no warranty (fair enough). However I am wondering how many people,
building experimental aircraft, do manage to get the propeller installed a
nd test flown within the warranty period.
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=513485#513485
S -
WIKI -
-
=C2- =C2- =C2- =C2- =C2- -Matt Dralle, List Admin.
